--- title: Reputation Reviews meta\_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2469 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews & Product Details Visit Website Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. * * * Product Website Reputation Seller [Reputation](https://www.g2.com/sellers/reputation) Discussions [Reputation Community](https://www.g2.com/products/reputation/discuss) Languages Supported German, English, French, Spanish Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) ## Reputation Integrations (13) What do users say about integrations? Verified by Reputation [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apartments.com ](https://www.g2.com/products/apartments-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apple ](https://www.g2.com/products/apple/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ICE ](https://www.g2.com/products/ice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lead Management ](https://www.g2.com/products/total-expert-lead-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LinkedIn Recruitment Marketing ](https://www.g2.com/products/linkedin-recruitment-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi RENTCafe ](https://www.g2.com/products/yardi-rentcafe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi Voyager ](https://www.g2.com/products/yardi-voyager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yelp Advertising ](https://www.g2.com/products/yelp-advertising/reviews) Show More ![Jarod M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jarod M.") JM Jarod M. Enterprise (\> 1000 emp.) 4/15/2026 "Effortless Reputation Management with High Praise" 5/5 What do you like best about Reputation? I like Reputation because it allows me to get our customers to speak well about us, letting others know that we're doing a good job. It highlights that a person is one of the top people in the company. Also, the initial setup is very easy; even sending feedback to a customer is straightforward — just answer yes on a text message, and fill out the application. Review collected by and hosted on G2.com. What do you dislike about Reputation? I don’t have any dislikes Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to inform people about how the company is doing, showcasing that we're performing well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 7/6/2022 "Easy to use survey software with great reports" 4.5/5 What do you like best about Reputation? Still enjoy how easy it is to use, especially for training new employees Review collected by and hosted on G2.com. What do you dislike about Reputation? I would still like to hide features that my team doesn’t need Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation saves time for my organization with its built-in reports and easy-to-read data. Only using data within the site, we're able to improve our survey and outreach to our customers by analyzing responses, response rate, NPS, etc. Review collected by and hosted on G2.com. Show More 6/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Allie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allie B.") AB Allie B. Marketing Specialist Enterprise (\> 1000 emp.) 2/7/2024 "Decent Platform, wish it was updated more often." 3/5 What do you like best about Reputation? The reviews are all on one page! I can input templated responses and save time. Review collected by and hosted on G2.com. What do you dislike about Reputation? I have been told certain tabs are going away for months now, still visible on our pages, still making employees confused. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? The templated responses to reviews help me with this daily task. Review collected by and hosted on G2.com. Show More Response from Lauren McCutcheon of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-9205630/official_response/edit) Allie, thank you for your feedback! It's great to hear that the scheduling function for social media is helping save you time. We understand your desire for more communication around platform updates, and we are really prioritizing this heading into the new year with our platform releases. Stay tuned for updates there - you should notice more frequent comms! 4/17/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. Assistant Manager Small-Business (50 or fewer emp.) 5/4/2026 "Overnight Updates and All Info in One Place" 5/5 What do you like best about Reputation? Like how it always updates over night. That all the information is in one area Review collected by and hosted on G2.com. What do you dislike about Reputation? That sometimes I struggle to find the ones that i need to respond to Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Lets me know what we need to work on Review collected by and hosted on G2.com. Show More Response from Lerin O'Neill of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-12745023/official_response/edit) We're pleased to hear that you find the overnight updates and centralized information valuable. We recognize the importance of being able to easily locate items to respond to, and we're actively addressing this to enhance your experience. Current UserValidated ReviewerIncentivizedSource: Seller invite DD Dominique D. Enterprise (\> 1000 emp.) 4/14/2026 "Reliable Survey Tool with Excellent UI and Support" 5/5 What do you like best about Reputation? I really like the easy-to-use interface of Reputation, which makes it a great tool for consumers to verify the efficiency and how well a business operates. The setup and maintenance are easy, and IT support is very good at resolving any technical issues quickly. Review collected by and hosted on G2.com. What do you dislike about Reputation? No constructive criticism available at this time. Keep doing what youre doing. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to send out surveys post-service. It's easy to use and helps verify our business's efficiency. Customers leave feedback, aiding others with similar issues in pest control. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mikaela C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikaela C.") MC Mikaela C. PRACTICE MANAGER Enterprise (\> 1000 emp.) 9/16/2025 "I LOVE REPUTATION" 5/5 What do you like best about Reputation? Reputation has been extremely helpful in gathering patient surveys and feedback. I really value that all of the information is organized in one place and presented in detail, so I don’t have to guess what patients like or dislike. I also appreciate the scoring feature, as it allows us to track our metrics more effectively and set higher expectations for our company. Review collected by and hosted on G2.com. What do you dislike about Reputation? THERE IS NOTHING TO DISLIKE ABOUT REPUTATION. I LOVE IT. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation helps us solve the challenge of collecting and organizing patient feedback in a clear and centralized way. Instead of guessing what patients value, we now have detailed insights that highlight both strengths and areas for improvement. The platform also tracks our performance through its scoring feature, which makes it easier to monitor key metrics, identify trends, and set higher standards for our team. This has improved our ability to respond to patient needs quickly and continue raising the level of care and service we provide. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Coulter I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coulter I.") CI Coulter I. Executive Manager Mid-Market (51-1000 emp.) 9/15/2025 "Reputation Leader Review" 4.5/5 What do you like best about Reputation? The biggest upside to using the platform is using the "quick request", this function alone has taken my scores from the 600's to being consistent in the upper to middle 800's. Very simple to use, great addition to the platform. The reporting is pretty robust as well. Review collected by and hosted on G2.com. What do you dislike about Reputation? The part that really upsets me about the platform is, I'll get one maybe two bad scores and the scores drop over night! Meanwhile I'll get 8 or more 5 star reviews in a row and it takes 30 days for the needle to move! WHY ??? I've expressed my displeasure in the past and all I heard was "well the the algorithm" , My response was "maybe change/modify the algorithm" did not hear anything else. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I don't see it as solving a problem, but it gives my customers and potential customers a quick look inside my business. In today's environment reputation management is crucial! Especially with AI scanning the web for content. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kenyatta W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenyatta W.") KW Kenyatta W. Leasing Consultant Mid-Market (51-1000 emp.) 4/18/2026 "Versatile Platform Enhances Social Media and Review Management" 5/5 What do you like best about Reputation? I like Reputation for the convenience of doing multiple things in one place. I can check reviews, and send emails and texts to people to leave reviews. It's handy to check our Google score and schedule posts on social media. Review collected by and hosted on G2.com. What do you dislike about Reputation? I'd like specific guides on what size images I can upload Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to post on social media, check our reviews and Google score, and send emails and texts. I like its convenience of doing multiple things in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Avery S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avery S.") AS Avery S. Social Media Strategist Mid-Market (51-1000 emp.) 6/8/2023 "The platform is easy to use and their brand representatives are great." 5/5 What do you like best about Reputation? Automated review gathering is the best and the feed they give you to view all your reviews is very clean and easy to use. Review collected by and hosted on G2.com. What do you dislike about Reputation? There are a few areas that could be improved, but the main gripe I have is not being able to upload new users in bulk by myself. Having to go through support for these requests can often take longer than I would like, but it is acceptable. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? They are aggregating our reviews, allowing posting to our social media pages, and providing market insights and competitor comparisons. Our brick and mortar stores are now more aware of their online ratings and what they can do to improve them and maintain them. Review collected by and hosted on G2.com. Show More 11/25/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Keith W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith W.") KW Keith W. Service Consultant Enterprise (\> 1000 emp.) 4/15/2026 "Easy Navigation and Quick, Effortless Reporting" 4.5/5 What do you like best about Reputation? Easy to navigate the site. Quick and easy reporting Review collected by and hosted on G2.com. What do you dislike about Reputation? Our service consultants pay is based on our Reputation score compared to the region, but our consultants cannot see the region score. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? It lets us know where customers feel we are not performing the best. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Reputation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Reputation ](https://www.g2.com/products/reputation/discussions/new) BL Brian Landreth • Last activity about 6 years ago Can you use Facebook Live from the Reputation app? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) JB Jenni Bost • Last activity almost 4 years ago Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) [ View all Discussions ](https://www.g2.com/products/reputation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) Reputation Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-reputation) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/reputation-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-reputation) ##### ##### Reputation Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Corporate Reporting Dashboard Media Monitoring Social Networks Monitoring Social Media Management Digital Media Monitoring In-House Management Team Workflow [ View More Features ](https://www.g2.com/products/reputation/features) ## 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