--- title: Reputation Reviews meta\_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2469 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews & Product Details Visit Website Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. * * * Product Website Reputation Seller [Reputation](https://www.g2.com/sellers/reputation) Discussions [Reputation Community](https://www.g2.com/products/reputation/discuss) Languages Supported German, English, French, Spanish Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) ## Reputation Integrations (13) What do users say about integrations? Verified by Reputation [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apartments.com ](https://www.g2.com/products/apartments-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apple ](https://www.g2.com/products/apple/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ICE ](https://www.g2.com/products/ice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lead Management ](https://www.g2.com/products/total-expert-lead-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LinkedIn Recruitment Marketing ](https://www.g2.com/products/linkedin-recruitment-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi RENTCafe ](https://www.g2.com/products/yardi-rentcafe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi Voyager ](https://www.g2.com/products/yardi-voyager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yelp Advertising ](https://www.g2.com/products/yelp-advertising/reviews) Show More ![Alycia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alycia R.") AR Alycia R. Marketing and Communications Specialist Mid-Market (51-1000 emp.) 4/20/2026 "Reputation: An All-in-One Hub for Easy Reputation Management" 5/5 What do you like best about Reputation? What I love most about Reputation is that it is a great, all-in-one place for our franchise network to easily manage their online reputation. Additionally, I love that we have such a dedicated customer success manager who is always available and happy to help out. Thanks, Ashley Parks! Review collected by and hosted on G2.com. What do you dislike about Reputation? The glitches and platform issues that slow us down and cause us to have to submit too many support tickets. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? The biggest problem that Reputation solves for us is social media management and making sure that we have a seamless and efficient post management approval process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anna Lisa J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna Lisa J.") AJ Anna Lisa J. Social Media Manager Enterprise (\> 1000 emp.) 4/28/2026 "Straightforward Platform with Room for Improvement" 4/5 What do you like best about Reputation? I find the platform straightforward to use. The dashboards are easy to configure and set up, which is great. I also like the reputation score feature because it allows us to see how all of our affiliate locations are doing. Review collected by and hosted on G2.com. What do you dislike about Reputation? The platform is outdated, and there's not as much in the AI space that we would like at this time. There's also some buggy dashboards that often don't load correct data. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? We primarily use it for review solicitation and moderation, which allows us to get valuable feedback from customers. Reputation also provides competitor insights, helping us see how we compare and pull marketing claims. It is easy to use, with straightforward dashboards and a reputation score that shows how our affiliate locations perform. Review collected by and hosted on G2.com. Show More Response from Lerin O'Neill of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-12701986/official_response/edit) We appreciate your feedback on the ease of use and the reputation score feature. We are continuously working to improve our platform, including updating the AI capabilities and addressing any dashboard issues. Your input is valuable in helping us make these improvements. Validated ReviewerIncentivizedSource: Seller invite ![Jen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jen M.") JM Jen M. Director of Ecommerce Mid-Market (51-1000 emp.) 4/15/2026 "Effortless Review Management with Insightful Features" 4.5/5 What do you like best about Reputation? I like that Reputation makes it easy to respond quickly and to monitor everything in one place. It gives good insight, and I appreciate how reviews from Google, Facebook, etc., all go to the dashboard where I can see everything and respond from there. It also provides good ideas on how to fix an issue. The initial setup was very easy, which is a big plus for me. Review collected by and hosted on G2.com. What do you dislike about Reputation? Limited tools for social media. You can't boost the reviews from the dashboard. You have to go into Facebook/Instagram separately. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation for review management, as it responds to reviews and helps manage them in one place. It provides good insight and ideas to fix issues, allowing me to monitor everything from Google and Facebook on a single dashboard. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/17/2023 "Very Helpful" 5/5 What do you like best about Reputation? I like that I can easily view and reply to reviews left for my business. It provides some suggested responses which are really helpful and save me time - that way I autofill the beginning and add some personal flair as well. Review collected by and hosted on G2.com. What do you dislike about Reputation? Reputation meets all of my needs and I honestly don't have any suggestions on how to improve. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? It allows us to easily see how we are doing, and the satisfaction of our clients, employees and/or general public. It also allows me to see how my reviews do overall, so I can easily compare them to competitor's reviews. Review collected by and hosted on G2.com. Show More 6/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erik H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik H.") EH Erik H. Mid-Market (51-1000 emp.) 4/15/2026 "Simplifies Customer Feedback with Ease" 5/5 What do you like best about Reputation? I like the simplicity of Reputation and the fact that it's a one-text system to the customer, allowing them to respond directly on their phone. It's not a series of a bunch of questions or phone calls that disrupt the customer's day. It really gives us the exact information we are looking for. The initial setup was extremely easy and flawless. Review collected by and hosted on G2.com. What do you dislike about Reputation? The only thing that could be improved is if we have the ability to respond better to a bad review or something that might not pertain to us. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to get insights on our installation and sales processes, helping us identify areas of improvement. Its simplicity allows customers to respond via text, giving us the exact feedback we need without disrupting their day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Darrell P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darrell P.") DP Darrell P. Community Manager Small-Business (50 or fewer emp.) 4/23/2026 "Easy to Use, Seamless Integrations, and a Great AI Text Generator" 5/5 What do you like best about Reputation? The easy to use platform, seamless integrations, system performance is great with little to know product issues. The AI text generator for post management is great and always creates beautiful post notes, just be sure to read and edit as needed. Review collected by and hosted on G2.com. What do you dislike about Reputation? I don’t dislike the product in any way; it’s a great tool and very easy to use. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation is easily solving the fact that I am not very social media savvy and it has made keeping up with my property brand super easy. Review collected by and hosted on G2.com. Show More Response from Lerin O'Neill of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-12676267/official_response/edit) We're thrilled to hear that you find Reputation easy to use and that the AI text generator is helping you create beautiful post notes. Thank you for your feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.") DM Danny M. Mid-Market (51-1000 emp.) 4/15/2026 "Centralizes Feedback Management, Streamlines Efficiency" 5/5 What do you like best about Reputation? I use Reputation to monitor and manage customer feedback across multiple platforms, which helps to improve our online presence. I appreciate that it is easy to use and works very efficiently. I also like how centralized everything is, as it saves a lot of time. Review collected by and hosted on G2.com. What do you dislike about Reputation? If you publish on a review, why do you have to mark it read or unread? If the review is responded to, it was read. Again, I read the review and respond to it, why do I need to mark it read? Isn't that obvious that I read the review because I responded to it. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to monitor and manage customer feedback, improving our online presence. It's easy to use, efficient, and centralizes everything, saving me time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Michelle K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle K.") MK Michelle K. Director Mid-Market (51-1000 emp.) 5/12/2023 "Great Overview" 5/5 What do you like best about Reputation? The information being in one location is a wonderful help. I am even able to access our reviews and respond to them. We are able to see where attention is needed very quickly. Review collected by and hosted on G2.com. What do you dislike about Reputation? I have not experienced anything to change at this point. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? We now can see multiple factors driving our online presence in one location Review collected by and hosted on G2.com. Show More 6/15/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 4/15/2026 "Effortless Review Management with Stellar Support" 5/5 What do you like best about Reputation? I like the convenience of Reputation, as it keeps all the reviews in one place, making them really easy to track and follow without having to go and find them elsewhere. It's super handy to just check one place for all our reviews. I also appreciate getting detailed emails when we receive Google reviews, which keeps me aware of them and helps with daily tracking. It keeps things really easy. The customer service is fantastic too; any minor issues are fixed pretty quickly. Review collected by and hosted on G2.com. What do you dislike about Reputation? I have no major dislikes about Reputation. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation puts all our reviews in one place, making it easy to track and follow. I love getting detailed emails for new Google reviews, so I'm always aware and can track them daily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kim W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim W.") KW Kim W. Assistant service manager Small-Business (50 or fewer emp.) 11/24/2025 "User-Friendly, Reputation Management Requires Attention" 5/5 What do you like best about Reputation? I really appreciate how easy Reputation is to use, which makes it a pleasure to manage our customer satisfaction follow-ups and reviews. Having everything in one place is a significant advantage because it streamlines the process of sending surveys and addressing reviews efficiently. This centralization saves time and effort by eliminating the need to switch between multiple platforms, thereby enhancing productivity. It's also noteworthy that I prioritize its usability so much that I would confidently recommend Reputation with a perfect score of 10 out of 10 to friends or colleagues. Review collected by and hosted on G2.com. What do you dislike about Reputation? I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables beyond our control. Furthermore, it's hard to encourage customers to leave detailed reviews when happy, which impacts our sentiment scores negatively. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to consolidate surveys and reviews in one place, enhancing the ease of following up on customer satisfaction. Review collected by and hosted on G2.com. Show More 12/1/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Reputation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Reputation ](https://www.g2.com/products/reputation/discussions/new) JB Jenni Bost • Last activity almost 4 years ago Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) BL Brian Landreth • Last activity about 6 years ago Can you use Facebook Live from the Reputation app? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) [ View all Discussions ](https://www.g2.com/products/reputation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) Reputation Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-reputation) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/reputation-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-reputation) ##### ##### Reputation Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Corporate Reporting Dashboard Media Monitoring Social Networks Monitoring Social Media Management Digital Media Monitoring In-House Management Team Workflow [ View More Features ](https://www.g2.com/products/reputation/features) ## 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