--- title: Reputation Reviews meta\_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2469 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews & Product Details Visit Website Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. * * * Product Website Reputation Seller [Reputation](https://www.g2.com/sellers/reputation) Discussions [Reputation Community](https://www.g2.com/products/reputation/discuss) Languages Supported German, English, French, Spanish Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) ## Reputation Integrations (13) What do users say about integrations? Verified by Reputation [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apartments.com ](https://www.g2.com/products/apartments-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apple ](https://www.g2.com/products/apple/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ICE ](https://www.g2.com/products/ice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lead Management ](https://www.g2.com/products/total-expert-lead-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LinkedIn Recruitment Marketing ](https://www.g2.com/products/linkedin-recruitment-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi RENTCafe ](https://www.g2.com/products/yardi-rentcafe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi Voyager ](https://www.g2.com/products/yardi-voyager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yelp Advertising ](https://www.g2.com/products/yelp-advertising/reviews) Show More JK Jason K. Mid-Market (51-1000 emp.) 4/17/2026 "Efficient Tool with Areas for Improvement in Social Media Integration" 3.5/5 What do you like best about Reputation? I really like the social media management portion of Reputation, especially the mobile app. It allows our team to post from their locations without needing to connect their personal Facebook profiles, which increases their ability and eagerness to post. The reviews management is excellent too, as it keeps everything in one place without having to access each individual review. I appreciate being able to schedule social media posts for different platforms at the same time. The accuracy of our listing information across major platforms like Google, Bing, and Apple is another highlight. Additionally, the surveys and requests for reviews are essential for our business to receive feedback and improve our reputation across the web. The mobile app is particularly effective because it provides flexibility and efficiency for our team. The social media management functionalities, such as scheduling posts for multiple platforms, are really useful. Surveys help us comprehensively improve in all areas of our business. Review collected by and hosted on G2.com. What do you dislike about Reputation? Reputation is still working on improvements with social media. Being able to connect to certain social media platforms, and then platforms that aren't owned by the same company to connect to each other and being able to post across all of those platforms. So currently, the only two platforms that really work together well are Facebook and Instagram when posting at one time. But the other platforms require posting individually even if it means just copying the same post and then going back to post on that platform. So that's one negative, I would say, from the Reputation platform at the moment. And then surveys are simplistic. There could be some room for improvement with the type of questioning in the surveys. Making it more interactive for the consumer. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to manage reviews in one place, receive customer feedback, and sync our business profiles across the web. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Todd S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd S.") TS Todd S. Small-Business (50 or fewer emp.) 4/15/2026 "Challenging Setup with Underwhelming Results" 1.5/5 What do you like best about Reputation? I like that I don't have to manually send surveys with Reputation. Review collected by and hosted on G2.com. What do you dislike about Reputation? I have a lot of problems with the platform. The survey workflow is hard to set up, and it doesn't seem to do what we want. We had hoped that sending surveys with prompts to write a review on Google would drive lots of online reviews...but that hasn't happened. The location management is awkward and time-consuming, and doesn't seem to work smoothly. The accuracy of our Google, Apple, and Bing listings integration is questionable. The initial setup was a lot harder than expected. The onboarding support was mixed, and the outcome wasn't great. It took a lot longer and was more work than we were told during the sales process. I also find that customer support is pretty mediocre - our account manager is very nice, but doesn't seem to know the platform...nor do most other people we've spoken with. When things get escalated to support, the responses we get are clearly from someone technical because they are accurate but very hard to understand. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation for tracking patient experience across clinics and managing online locations. It provides semi-automated surveys for feedback, so I don't have to send them manually. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andrew H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew H.") AH Andrew H. Director of Resident Experience Small-Business (50 or fewer emp.) 4/15/2026 "Empowers Resident Feedback, Needs Better Reporting" 4/5 What do you like best about Reputation? I really like Reputation for its ability to get feedback from our residents that we may not otherwise receive. The capability to edit forms and ratings is a standout feature for me. It provides a valuable avenue to understand what we're doing right so we can continue those practices, which is something we don't often get through calls or emails when things are going well. Overall, I appreciate how it enables residents to have a voice. Review collected by and hosted on G2.com. What do you dislike about Reputation? I think the reporting is a bit clunky. You can filter by year and template status, but it takes a few tries to kinda get that down, and I've had to retry associates on it. Also, would like to have better admin control. It automatically stars out residents like email address, when that information would be helpful for some of our lower level associates. So I think just having better overall control and better reporting. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation gives our residents a voice they might not share otherwise, allowing us to know what we do right and improve the resident experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Lionel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lionel S.") LS Lionel S. Asistant Vice President, Marketing Director Mid-Market (51-1000 emp.) 4/15/2026 "Efficient Reputation Management with Intuitive Interface" 5/5 What do you like best about Reputation? I like how Reputation is structured. It's very easy and intuitive. I like that I can have everything I need at my fingertips, and I can see basically everything necessary for our branches and reviews all in one place. I use it for Tech Credit Union. It helps boost reviews for our branches. Reputation makes it easy to monitor reviews and track data analytics for our Google business pages, helping me understand the trends of good and bad reviews. I can manage and edit reviews at a higher level, allowing me to work more efficiently. The initial setup was very easy due to the excellent support we were given to start, making the transition smooth. Review collected by and hosted on G2.com. What do you dislike about Reputation? Sometimes it could be a little glitchy. I think it's mostly because of my browser. Sometimes I don't see all of the data right away. And that's might be just a lag. Due to Internet connection activity or something like that. But I have noticed a little bit of a lag in jumping right into it when I need to. And then it's not necessarily the problem of Reputation, but I'm not sure. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to boost reviews for our branches by generating them automatically. The automation process set up through our database makes it easy to send out emails to our members. It helps the community see our good work and boosts the SEO for our website and google business pages. Reputation helps me manage and edit reviews efficiently, and track data analytics for Google business pages and that makes a world of a difference when getting an established online presence. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Amanda B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda B.") AB Amanda B. Realtor Small-Business (50 or fewer emp.) 7/5/2022 "Reputation Management that adapts to your needs." 4.5/5 What do you like best about Reputation? Working with your Reputation account manager helps streamline your services to make sure you are getting everything out of it. Review collected by and hosted on G2.com. What do you dislike about Reputation? The Google listing duplication issues were the worst hurdle. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation helps us manage multiple listings reviews by showing them off on individual websites and automating part of the response process and property updates in bulk, such as hour changes, and special holiday hours. Review collected by and hosted on G2.com. Show More 7/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![George-Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George-Jason H.") GH George-Jason H. Enterprise (\> 1000 emp.) 4/16/2026 "Effective Feedback Tool with Minor Glitches" 4/5 What do you like best about Reputation? I like that Reputation allows me to get feedback from my customers, whether it's good or bad. It helps me hold myself accountable and provides an opportunity for improvement if a customer isn’t satisfied with my service. I also appreciate that I can see how my colleagues are doing and how I compare, introducing a sense of friendly competition. This motivates me to strive to be the best. Additionally, I found the initial setup of Reputation to be pretty easy. Review collected by and hosted on G2.com. What do you dislike about Reputation? Currently I think there is a glitch. I can see the surveys coming in but it doesn't seem to be updating on my management's end. They say we haven't had any clicks even though Reputation is showing the reviews left. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to get feedback from customers, holding myself accountable and improving customer satisfaction. It also fosters friendly competition by allowing me to compare my performance with colleagues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy C.") AC Amy C. Mid-Market (51-1000 emp.) 4/14/2026 "Streamlined Review Management with AI Precision" 5/5 What do you like best about Reputation? I love the AI feature in Reputation that helps me create fresh and relevant responses individualized to the person who left the review. I find it helps to avoid sounding boring or repetitive, and I appreciate that I can tweak the responses to make them sound more personal. The spell check feature is also something I appreciate. Reputation simplifies things by consolidating responses, so I don't have to visit multiple sites, and it supports our clinic managers with patient complaints or concerns. The program was easy to learn and share with managers at our company, and overall, it makes things easier which is why I'd rate it a 10 when recommending it to others. Review collected by and hosted on G2.com. What do you dislike about Reputation? I get frustrated at times when my typing will stop or bounce down to a different review. I have to go back into the review to continue. This is something that slows me down when responding to multiple reviews each day. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to monitor patient reviews without visiting multiple sites. It supports clinic managers with patient concerns. The AI helps craft personalized, non-repetitive responses, and I love the spell check feature. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CM Connor M. Small-Business (50 or fewer emp.) 4/21/2026 "Efficient Feedback Management with Minor Tweaks Needed" 4.5/5 What do you like best about Reputation? I use Reputation to gather feedback about our apartment building and monitor reviews from various sites. I appreciate that the agents reply on our behalf, ensuring quick responses to every review. It's also very easy to use, with lots of features that make it the only app I need to monitor our scores and reviews. I found the initial setup very easy. Review collected by and hosted on G2.com. What do you dislike about Reputation? Sometimes the agents reply too quickly and give a canned answer to something we would prefer to answer in-house. When the reviews mention specific experiences or ask for follow-up, we would sometimes prefer to have the chance to answer the reviews before the agents do. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to gather feedback and view reviews. It helps us respond quickly to reviews and track performance over time. It's easy to use, with features that make it our go-to app for monitoring scores and reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Gary N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gary N.") GN Gary N. Social Media Specialist Enterprise (\> 1000 emp.) 8/2/2023 "User-Friendly Platform with Room for Improvement in Reporting" 3.5/5 What do you like best about Reputation? I like Reputation's ability to send SMS review requests straight through the platform. The mobile app is pretty user-friendly, making it super easy to send a review request. Review collected by and hosted on G2.com. What do you dislike about Reputation? What hasn't been so good is the reporting system. I wish the dashboards were a little bit better, more executive level style with the graphs. Whenever we're sharing data, I have to just replicate it myself so that the person reviewing it in our executive team has a high-level overview that's branded to our company. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation consolidates all my business locations on one platform, lets me respond to reviews with templates, and tracks Google listings. It saves time and highlights employee engagement. Review collected by and hosted on G2.com. Show More 4/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Quinton M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quinton M.") QM Quinton M. Property Manager Small-Business (50 or fewer emp.) 8/2/2023 "Everything you need in one space" 4.5/5 What do you like best about Reputation? I like how the scores are recalibrated based on new reviews. Review collected by and hosted on G2.com. What do you dislike about Reputation? I would like an option to remove ILS services that we do not use such as ApartmentRatings.com Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I don't believe there are any problems to be solved, but it does make things a lot easier. We can be more productive since there is less work for us to need to do regarding the review responses. It is also nice to have a clear report to show to our ownership group. Review collected by and hosted on G2.com. Show More 6/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Reputation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Reputation ](https://www.g2.com/products/reputation/discussions/new) BL Brian Landreth • Last activity about 6 years ago Can you use Facebook Live from the Reputation app? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) JB Jenni Bost • Last activity almost 4 years ago Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) [ View all Discussions ](https://www.g2.com/products/reputation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) Reputation Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-reputation) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/reputation-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-reputation) ##### ##### Reputation Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Corporate Reporting Dashboard Media Monitoring Social Networks Monitoring Social Media Management Digital Media Monitoring In-House Management Team Workflow [ View More Features ](https://www.g2.com/products/reputation/features) ## 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