--- title: Reputation Reviews meta\_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2469 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews & Product Details Visit Website Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. * * * Product Website Reputation Seller [Reputation](https://www.g2.com/sellers/reputation) Discussions [Reputation Community](https://www.g2.com/products/reputation/discuss) Languages Supported German, English, French, Spanish Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) ## Reputation Integrations (13) What do users say about integrations? Verified by Reputation [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apartments.com ](https://www.g2.com/products/apartments-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apple ](https://www.g2.com/products/apple/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ICE ](https://www.g2.com/products/ice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lead Management ](https://www.g2.com/products/total-expert-lead-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LinkedIn Recruitment Marketing ](https://www.g2.com/products/linkedin-recruitment-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi RENTCafe ](https://www.g2.com/products/yardi-rentcafe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi Voyager ](https://www.g2.com/products/yardi-voyager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yelp Advertising ](https://www.g2.com/products/yelp-advertising/reviews) Show More ![Todd S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd S.") TS Todd S. Small-Business (50 or fewer emp.) 4/15/2026 "Challenging Setup with Underwhelming Results" 1.5/5 What do you like best about Reputation? I like that I don't have to manually send surveys with Reputation. Review collected by and hosted on G2.com. What do you dislike about Reputation? I have a lot of problems with the platform. The survey workflow is hard to set up, and it doesn't seem to do what we want. We had hoped that sending surveys with prompts to write a review on Google would drive lots of online reviews...but that hasn't happened. The location management is awkward and time-consuming, and doesn't seem to work smoothly. The accuracy of our Google, Apple, and Bing listings integration is questionable. The initial setup was a lot harder than expected. The onboarding support was mixed, and the outcome wasn't great. It took a lot longer and was more work than we were told during the sales process. I also find that customer support is pretty mediocre - our account manager is very nice, but doesn't seem to know the platform...nor do most other people we've spoken with. When things get escalated to support, the responses we get are clearly from someone technical because they are accurate but very hard to understand. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation for tracking patient experience across clinics and managing online locations. It provides semi-automated surveys for feedback, so I don't have to send them manually. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 11/5/2024 "Still No Change" 1.5/5 What do you like best about Reputation? I like that I have all of my companies media ready to accsses and I can pull reviews to make a post. Review collected by and hosted on G2.com. What do you dislike about Reputation? I posted a review on Q1 and still have seen no change. The pictures still come out blurry when you are scrolling through Facebook and Instagram. I would love to see some change in this aspect so I can start using this platform correctly. My opinion of this web page is not going to change until that is fixed. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Makes it so I have one place to post my social media content. Review collected by and hosted on G2.com. Show More Response from Lauren McCutcheon of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-10458041/official_response/edit) Thank you for your honest feedback. We're glad to hear that having all your media and reviews in one place is helpful for managing your social media content. We’re sorry to hear about the issue with photo quality on Facebook and Instagram. This isn’t the experience we aim to provide, and we’d love to look into this further to ensure your posts reflect the original quality. Please feel free to reach out to our support team—we're here to help! 3/13/2025 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 1/23/2025 "Lacks Completeness and Innoviation" 2/5 What do you like best about Reputation? It brings all our reviews from different platforms together. It is helpful to ensure Business listings are all updated. Easy to use for multiple franchises. Review collected by and hosted on G2.com. What do you dislike about Reputation? It does not incorporate multiple GBP, even though that's been the best business practice for 4 years now. So you have to go outside of Reputation to manage your reviews. Customer Support is slow and innovation has been non-existent. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Bringing most of our reviews in one place and keeping listings updated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Amber K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber K.") AK Amber K. Service BDC Representative Mid-Market (51-1000 emp.) 9/16/2024 "Why can't we resend surveys to customers yet?" 1.5/5 What do you like best about Reputation? Nothing comes to mind, but there's a min character count. Review collected by and hosted on G2.com. What do you dislike about Reputation? I don't understand why we don't have the ability to resend surveys to customers yet. When I follow up with customers, that's the first thing they ask me to do and I have to respond with "sorry I can't." This is causing us to not get as many good surveys. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I am not the person that purchased Reputation for this company, I am merely the Service BDC Representative for this car dealership. My biggest qualm with the program is the fact that we can't resend surveys. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Amanda B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda B.") AB Amanda B. Guest Service Manager Mid-Market (51-1000 emp.) 11/6/2024 "A challenge" 2/5 What do you like best about Reputation? I love that you can see all of the reviews from all different platforms all in one place AND be able to respond to each of them. This makes it very efficient. Review collected by and hosted on G2.com. What do you dislike about Reputation? I HATE the overall Rep score. It does NOT make sense on how long it takes to process it or how EXACTLY it is weighed. What can be done to improve it or just the overall function. It is like a constant unhappy beast that is never satisfied and impossible to tame. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I feel the only thing it is solving is being able to view everything in one space efficiently. Review collected by and hosted on G2.com. Show More Response from Lauren McCutcheon of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-10463743/official_response/edit) Amanda, thank you for your review and feedback. We’re glad to hear that the review management feature is helping you stay efficient. We also appreciate your thoughts on the Reputation Score, and we will share your feedback with the team for further improvements. I've included a resource here that hopefully helps you with some recommendations on increasing your Score. If you need assistance with any other features, we’re here to help! [See how Reputation improved](https://reputation.com/events/identify-top-recommendations-to-improve-your-reputation-score/) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 10/22/2024 "Social media management isn't very good" 1.5/5 What do you like best about Reputation? It's a really weird question to force someone to answer when I said I wouldn't recommend it. Review collected by and hosted on G2.com. What do you dislike about Reputation? The social media management isn't very good. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Not much. There really is nothing it is doing that I wouldn't be able to do without it. Review collected by and hosted on G2.com. Show More Response from Lauren McCutcheon of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-10396298/official_response/edit) Thank you for sharing your feedback. We’re sorry to hear that the social media management feature didn’t meet your expectations. We're always looking for ways to improve, and your input helps us do that. If you have any specific suggestions on how we can enhance this feature, we'd love to hear more about it. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 5/10/2023 "Too many bugs for social media scheduling" 1.5/5 What do you like best about Reputation? Reviews all in one place for me to easily respond to and social media comments inbox is nice. Review collected by and hosted on G2.com. What do you dislike about Reputation? The social scheduling is not user-friendly and there too many issues that need to be resolved by the Reputation team. The social media inbox keeps reverting to showing messages marked as 'read' and 'closed' as 'unread' and 'unclosed' which is annoying since I have to keep remembering which ones I've already dealt with over again. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Having everything in one place for reviews and social media scheduling and analytics. Review collected by and hosted on G2.com. Show More 3/4/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SK Sonia K. Small-Business (50 or fewer emp.) 2/9/2024 "Reputation.com is great in theory" 2/5 What do you like best about Reputation? I like that all of my clinic feedback is in one place Review collected by and hosted on G2.com. What do you dislike about Reputation? I don't think the site is easy to navigate or is very clear Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I like to see all of my reviews and feedback in one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JC Joshua C. Mid-Market (51-1000 emp.) 8/4/2023 "Mostly Good Experiences, But Set Against Weird Limitations" 2/5 What do you like best about Reputation? The reviews really do deliver real-time into the dashboard as well as through the email notifications. The macros are really mostly pretty good despite being somewhat bland. Review collected by and hosted on G2.com. What do you dislike about Reputation? The ambiguity around the process of setting up 'approvals required by admin before publishing.' I've talked with RDC support team 3 times and the permissions are still not correctly set up. Plus the templates and macros have a lot of other-industry-specific options with no way to suppress them. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? the fact that bad reviews come to us real time via email alerts is great, and the macros serve almost as a self-service how-to for responses. It helps us stay aware of the sentiment at our locations and provides the onsite teams enough information to adequately respond. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/8/2023 "Great Potential - Subpar Delivery" 2/5 What do you like best about Reputation? I love the extensive reporting capabilities and the ability to schedule reports. Many of the tool's processes (Review Campaigns, Survey Campaigns, Review Responses, Action Tickets) can be automated and triggered by specific actions, which limits the manual effort required to operate the system. Review collected by and hosted on G2.com. What do you dislike about Reputation? I've noticed during our time with this tool that the updates that occur on review platforms seem to impact the system's ability to operate properly. It's understandable that an unexpected platform update may temporarily hinder your processes, the excessive time necessary to resolve these issues is inconvenient reporting-wise. We've experienced multiple issues with duplicating reviews, and reviews not reporting within the platform, and are currently awaiting a fix for a "glitch" occurring within the platform that is impacting our ability to report on survey scores. The estimated resolution date for this most recent problem is August. This problem has been ongoing since the beginning of the year. So, while we've established workarounds to navigate around these issues, the fact that these issues are continuing (especially considering the fee for this tool) is frustrating, to say the least. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation has provided the opportunity to manage multiple tasks (review management, customer feedback surveys, social media management, and communication) all in one place. This has limited the number of tools necessary to perform simple tasks and condensed all of the data to one location. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Reputation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Reputation ](https://www.g2.com/products/reputation/discussions/new) BL Brian Landreth • Last activity about 6 years ago Can you use Facebook Live from the Reputation app? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) JB Jenni Bost • Last activity almost 4 years ago Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) [ View all Discussions ](https://www.g2.com/products/reputation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/reputation/pricing) Reputation Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-reputation) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/reputation-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-reputation) ##### ##### Reputation Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Corporate Reporting Dashboard Media Monitoring Social Networks Monitoring Social Media Management Digital Media Monitoring In-House Management Team Workflow [ View More Features ](https://www.g2.com/products/reputation/features) ## Top-Rated Alternatives [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![SOCi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SOCi") SOCi 4.5/5(4,669) ](https://www.g2.com/products/soci/reviews) [ ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/reputation/competitors/alternatives) ##### Categories on G2 [Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Social Media Suites](https://www.g2.com/categories/social-media-suites)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Local SEO](https://www.g2.com/categories/local-seo)[Experience Management](https://www.g2.com/categories/experience-management)[Local Listing Management](https://www.g2.com/categories/local-listing-management)[Competitive Intelligence](https://www.g2.com/categories/competitive-intelligence)[Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms)[Review Management](https://www.g2.com/categories/review-management-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which ERP consulting partners specializing in Acumatica understand AP automation and inventory management complexities?](https://www.g2.com/discussions/which-erp-consulting-partners-specializing-in-acumatica-understand-ap-automation-and-inventory-management-complexities)[Top tools for automating software deployment pipelines](https://www.g2.com/discussions/top-tools-for-automating-software-deployment-pipelines)[Which database comparison tools have advanced filtering options that let teams focus on critical differences only?](https://www.g2.com/discussions/which-database-comparison-tools-have-advanced-filtering-options-that-let-teams-focus-on-critical-differences-only) [Top platforms for compliance tracking in construction](https://www.g2.com/discussions/top-platforms-for-compliance-tracking-in-construction)[Which AI video generation platform offers the fastest rendering?](https://www.g2.com/discussions/which-ai-video-generation-platform-offers-the-fastest-rendering)[Pros and Cons Details](https://www.g2.com/products/reputation/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)