Reputation Reviews & Product Details

The reports are very thorough and can be customized in almost any way. I like that you can switch from location to location and that it's really easy to respond to all reviews in one place. The easiness to respond to reviews along with the ability that they have to respond to all of our reviews is a big plus. Review collected by and hosted on G2.com.

The back end to connect and disconnect sources is tricky; it's not straightforward. I wish the support team could let us know when something is off like a connection dropped or we need a new password, or get a notification when that happens and have someone reach out to us to fix the issue. Review collected by and hosted on G2.com.

I like the ability to navigate easily and the options available. In addition, I like that it allows you easily see where reviews have come from. The review source is really important to us because we attribute this to our 3rd party listings without this we would be stuck because we wouldn't know where the reviews were coming from regarding source. Review collected by and hosted on G2.com.

I think i would improve the ability to log in quickly, sometimes I have to log in and out due to the integration with Ford Direct i think there is like 3 or 4 steps prior to just being any to sign in quickly. I think it would also save a lot of time for someone who is constantly on the go. That is the only downside and it is more of a frustration than something i actively dislike. Review collected by and hosted on G2.com.

We live in a data world. Finding the right tools to manage the data in a way that allocates users parameters easily and creates instant customizable reports is a huge benefit. I especially like the survey management, user management, and responsive customer service. Review collected by and hosted on G2.com.

This is a big tool - so sometimes things can get a little complicated. Fortunately, their customer service has always been very quick and able to help me meet my needs. It also has a big pricetag, but don't let that keep you from exploring it. We found our account management team to be very helpful in creating a way to get the services we need and a price that works. Review collected by and hosted on G2.com.

I really like that they have Dedicated account rep for us that is responsive, interactive and knowledgeable. I also like that they don't seem to have their hands into "everything'" meaning the offer a slew of products they are not knowledgeable about or have to transfer you around to different people/departments to get answers.. Review collected by and hosted on G2.com.

A product that was included in the package we chose was taken out without notification. From what I understand from rep.com it was taken out by GM, so if that's the case, then not really Rep.com's fault. Review collected by and hosted on G2.com.

Support is always on standby, and they're very helpful and efficient when I do have a question. The platform is user friendly, so my salespeople can send reviews through text or email quickly. The texts are professional, and reputation.com keeps it simple - you can't bombard your customers with hundreds or texts or emails. Review collected by and hosted on G2.com.

There really isn't anything that I disklike about reputation.com. I've not ran into any challenges that support hasn't been able to overcome. Review collected by and hosted on G2.com.

Reputation.com takes the work out of asking customers for feedback. It makes it easy to find out what customers think about our business. The platform is super easy to use. I really like that you can respond to reviews and surveys all in one place, without having to log into different sites. The response templates save so much time too. It has also increased the amount of surveys and reviews we get from customers. Review collected by and hosted on G2.com.

I wish that you could respond to Yelp reviews on Reputation.com but I understand that it's Yelp's issue, not Reputation.com's. Review collected by and hosted on G2.com.

I love how responsive our rep is to any questions we have about our reviews and how Reputation.com works. They also are very flexible on how we want the team to respond to reviews or change which reviews they respond to. It's relieving to know that someone is responding to all our reviews and I don't have to worry about missing any of them. Review collected by and hosted on G2.com.

One areas I've seen they can improve is how quickly they reply to some of the reviews or at least be more consistency. I think that sometimes the reviews take a couple days to be responded to and a quicker response would improve their service. Review collected by and hosted on G2.com.

They are great at support and communicating. If we ever have an issue, they are quick to address it. Our Reputation score increases YOY consistently, and is at the top of our market. They have well structured responses, and represent us well. We have increased our amount of reviews tremendously, and much do to their ease of access. Our rep is very well trained and can answer questions in real time rather than submitting cases, and us having to wait for answers. Review collected by and hosted on G2.com.

The only downside we have encountered is the ability to utilize their texting tool consistently. This may be due to our OEM. The software is a great idea, but the accessibility is not always the best. The idea is so that all users, salespeople in our case, and directly text the link to customers to leave a review. Review collected by and hosted on G2.com.

I like that they send me an email for every review that comes in from all platforms and then they give me time to respond before they automatically have their team respond, then post that review to the same site that the review came in from! I also like that the responses from their team are realistic, made by real people, not a computer. You don't always get that in todays world, and I think that the customers can see that the responses are sincere and a real person, so they like that too! Another plus is that the home screen has multiple metrics and numbers to help us figure out what is working for us, what we need to work on, and where the rest of the industry is. Review collected by and hosted on G2.com.

Sometimes I do not get to the reviews in time to respond to them before their team has responded. That's not really a bad thing, because they need to get responded to in a timely fashion! I just wish that there was a way to edit the response or even replace their response with my own at that point. But again, not really a bad thing. I would rather them get responded to instead of the customer waiting longer then they should for a response. Review collected by and hosted on G2.com.

The platform makes it very easy to schedule posts across all social media channels in a fast manner. It also helps me reply to reviews quickly across all of my review platforms for the dealership and stores them all in one place so that anyone can go in any look at them easily. I also like that I can have access to all of Ford's OEM content for each month and look to which posts are being used for each campaign, I also like that you can upload posts to the library to use in the future or share with another rooftop. Review collected by and hosted on G2.com.

I wish that you could schedule posts for LinkedIn because it is the only platform that I have to schedule and post at a specific time every day. Also, I have started using bitly because the short links from rep.com have broken and been unreliable in the past if scheduled too far in advance before. I have also noticed that a lot of Facebook and Instagram posts will fail to post if scheduled too far in advance. The same goes for Google MyBusiness, but it has been better recently. Facebook and Instagram have been a problem since I started using the platform. Review collected by and hosted on G2.com.

We are thankful for the ease of use with Reputation.com. It has been much easier for my team to request reviews in an approved way with correct linking than our previous method of emailing requests. We like that it has the capability to request via SMS or email. In most cases our emails are not getting caught in spam filters.

I also really love the reporting feature. It has been the best reporting on the reputation management systems I've used in the past. The reporting has been useful in encouraging our teams to login and utilize the system more often than our previous systems. Review collected by and hosted on G2.com.

It doesn't work with all the platforms that we need-- Senior Advisor/ Caring.com are not coming through for comment responses. Glassdoor and Indeed are really difficult with it when we have multiple locations.

I don't get responses to my support requests very quickly. I've been trying to get a response on our contract for weeks with no updates.

I would prefer to have a little more flexibility with the templates.

We do not have the surveys with our system, but cannot remove the survey option in the manual selection. Review collected by and hosted on G2.com.

I love that every review from every social site, search engine, and review platform can be managed from one interface. In addition, I appreciate the ability to house multiple accounts and locations under one account. Review collected by and hosted on G2.com.

Switching accounts can be a little complicated. It would be helpful if you could switch accounts, not just brands, without having to select/deselect stores in the "location" drop down. However, this is not a serious dislike. Review collected by and hosted on G2.com.

This is an incredible, easy-to-use platform that has significantly boosted our online presence and reputation since starting to use the service 2 and a half years ago. It also helps us to identify and correct any issues that our guests may experience at our location that we were not previously aware of, as well as identify strengths in our business model that we can continue to build on. It also saves a ton of time when it comes to working with the reputation so managers don't have to go to several sites in order to view and respond to online feedback. The features are also unmatched when it comes to streamlining the process and making it as easy as possible, and they regularly are updating the platform to add additional features and improvements where needed. Review collected by and hosted on G2.com.

The only downfall I've seen while using the Reputation platform is a few technical bugs that can inhibit or slow down our normal processes. That said, support staff is extremely helpful and attentive to resolve any issues, and they typically get them taken care of quickly. Review collected by and hosted on G2.com.

Reputation continues to help get reviews and that is still its main focus. Other similar programs have morphed into wanting to do everything causing their prices to go up. Reputation.com did not do that and price is very reasonable. I think there is a social media aspect to it - it may be what the manufacturer uses to post their content on our Facebook page. I don't mind it since it is good product updates. Review collected by and hosted on G2.com.

I believe the results with getting reviews could be a bit better. However, there is only so much Reputation.com can do when it does not have as much employee support behind it. They are not actively asking for reviews. Social media aspect - I suppose I can't blame Reputation.com, but it seems to post too often on our Facebook. We never used the kiosk in the store because we were told Google can tell if a review is coming from the business and could cause issues for us. Review collected by and hosted on G2.com.

The platform is very intuitive and helps you find what you're looking for very easily when it comes to finding the Reputation score for your business. I love the suggestions for improvements to your reputation score. Not to mention their customer service and staff are a dream to work with. I wish all companies were this east to work with! Plus their app to solicit reviews in real-time is a game-changer! Review collected by and hosted on G2.com.

It's hard to find something to dislike. But I would say when updating or changing settings it can take quite a bit of clicking around to find exactly what you are looking for. But the platform is so easy to navigate you eventually get to where you're trying to arrive. Review collected by and hosted on G2.com.

They respond quickly to emails and have nice responses for good reviews. I also like that they send a report counting the total amount of reviews received each week, compile it into charts, and automatically email them on the day you want with the date ranges you prefer. Review collected by and hosted on G2.com.

I have asked them several times to respond to negative reviews and they say they will continue looking into this. Depending on your budget, I'm not sure this service is worth the cost. They also have a reputation score issue that has been ongoing. Review collected by and hosted on G2.com.

I like that reputation.com allows you to easily see the reviews your business receives, especially if your business has multiple locations. It can be very tough to keep these reviews and responses organized without a tool like reputation.com. In addition, reputation.com does a great job of managing your company's online persona through listing management. Review collected by and hosted on G2.com.

At times the campaign feature within social media can be a bit confusing, but that may be because it doesn't make sense for our business model. There is a bit of an onboarding process when first starting the program, and it's important to double-check that the proper set up steps have taken place. Review collected by and hosted on G2.com.

The Social Suite is the best feature for me. Review collected by and hosted on G2.com.

There is nothing I dislike. The entire process so far have been great. Review collected by and hosted on G2.com.

The team is consistent and easy to work with. From the sales process to the implementation phase, Michael stuck around to make sure we got everything off the ground and connected with Taylor. The massive number of different reports that can be run, the ease of the dashboard, and the consistent import from our internal data systems to Reputation make it very easy for our organization as a whole to be involved with the product.

In addition to the tools and ability to navigate the website, our organization will benefit greatly from the ease of data collection. Review collected by and hosted on G2.com.

Very little to dislike so far, but it is early! I don't foresee there being any problems or reasons to dislike the organization or the product as a whole. The biggest internal hiccup I am trying to avoid is the constant desire for more data once it becomes available. Our team has worked hard to create more market intel and gather additional data, so I'm sure we'll always be tasked with finding more ways to gather. Review collected by and hosted on G2.com.

I love that Reputation.com is turnkey and I don't really have to do too much. They request reviews on our behalf and respond to most of them too. Review collected by and hosted on G2.com.

We have reached out to our rep several times about changing our canned responses and removing a manager (no longer with us) from the reviews. When we do get a response, they say it is taken care of. Then we see another review response with the old manager's name. This last time I reached out to support directly (there is no phone number, just an option to send an email) and I asked them to show me how to change the canned responses myself. They just responded with "The manager has been removed from responses" and no explanation on how to make sure. We will see if that worked, but I'm not really confident. Review collected by and hosted on G2.com.