# Best Online Reputation Management Software ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 359 ### Category Stats (Aug 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 359+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=1196045) Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Liftify. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=liftify) **Sponsored** ### Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-04T09%3A07%3A27Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fopen_modal_url%3D%252Fproducts%252Frepudoc%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fonline-reputation-management%2526source%253Dcategory&secure%5Btoken%5D=f02290b2d79d110d30ae29a667800c088afb3996f144ae3d1321c5b7695d1d5c&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url) ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,069 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. ##### Cons - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451) **["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### [SOCi](https://www.g2.com/pt/products/soci/reviews) SOCi está redefinindo como empresas com múltiplas localizações alcançam visibilidade local e em buscas de IA com a primeira força de trabalho agêncica do mundo. Construído especificamente para marcas distribuídas, os agentes treinados da marca SOCi são guiados por um motor de visibilidade unificado que executa e otimiza autonomamente o trabalho de marketing local em buscas de IA, ecossistemas GEO, social e avaliações — garantindo que cada localização seja visível, descobrível e em crescimento no cenário atual impulsionado por geolocalização. Confiado por marcas líderes como Ford, Ace Hardware e Liberty Tax, e reconhecido pela Fast Company como uma das Empresas Mais Inovadoras do Mundo, SOCi transforma o marketing de um software que você gerencia em trabalho que é realizado — de forma inteligente, consistente e em escala. Saiba mais em www.soci.ai ou entre em contato pelo e-mail hello@soci.ai CONHEÇA OS AGENTES GENIUS DA SOCi: Treinados na sua marca, dados e diretrizes, os Agentes Genius trabalham 24/7 em todas as localizações, gerenciando busca local, social e reputação para você. Busca local, social e reputação estão todas conectadas. Quando os Agentes Genius trabalham juntos, compartilhando insights e coordenando planos, eles desbloqueiam ainda mais valor. Genius Local Search Agent: Impulsiona o SEO local e a visibilidade em buscas de IA analisando sinais, otimizando listagens e publicando Posts no Google. Genius Social Agent: Publica e gerencia conteúdo social e engajamentos, guiado por sinais de clientes e tendências de mercado. Genius Reputation Agent: Responde a todas as avaliações, analisa pesquisas e usa feedback de clientes para descobrir insights e tendências de sentimento. SOLUÇÕES ADICIONAIS: Páginas: Crie páginas de destino locais personalizáveis e otimizadas para busca para maximizar a visibilidade e impulsionar conversões. Localizadores: Facilite para os clientes encontrarem suas localizações e produtos próximos com páginas de localizadores amigáveis ao SEO. Boost & Ads: Gere automaticamente e implemente campanhas publicitárias hiper-localizadas em todas as suas localizações, adaptadas para públicos locais. Formulários & Pesquisas: Automatize formulários e pesquisas localizados em cada localização para capturar insights de clientes, gerar leads, gerenciar feedback e coletar dados primários. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,494 #### How Do G2 Users Rate SOCi? - **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.0/10) - **Feedback do cliente:** 8.7/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.6/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind SOCi? - **Vendedor:** [SOCi](https://www.g2.com/pt/sellers/soci) - **Website da Empresa:** www.soci.ai - **Ano de Fundação:** 2012 - **Localização da Sede:** San Diego, California - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 624 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, Gerente de Propriedades - **Top Industries:** Imóveis, Marketing e Publicidade - **Company Size:** 50% Small, 29% Medium #### What Do G2 Reviewers Say About SOCi? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do SOCi, desfrutando de uma integração sem complicações e de uma gestão de conteúdo simples em várias plataformas. - Os usuários valorizam o **agendamento de postagens fácil e conveniente** do SOCi, permitindo que eles se mantenham organizados e eficientes. - Os usuários acham o SOCi **extremamente útil** para gerenciar avaliações e mídias sociais, com configuração fácil e suporte responsivo. - Os usuários valorizam a **gestão centralizada** do SOCi, pois simplifica o gerenciamento de suas redes sociais e economiza tempo. - Os usuários elogiam o SOCi por sua **facilidade de agendamento** , permitindo uma gestão eficaz das mídias sociais em várias plataformas de forma integrada. ##### Cons - Os usuários criticam a SOCi por **falta de recursos** como personalizações robustas e capacidades de relatórios aprimoradas, impactando a eficiência. - Os usuários acham que o SOCi tem **recursos limitados** , faltando opções de personalização e ferramentas necessárias para uma gestão eficaz de mídias sociais. - Os usuários estão frustrados com **problemas de postagem** no SOCi, incluindo a falta de integração com o calendário e a incapacidade de excluir postagens. - Os usuários observam uma **curva de aprendizado acentuada** para o SOCi, exigindo tempo e treinamento adicional para se sentirem proficientes. - Os usuários sentem que o SOCi requer **melhoria na precisão e flexibilidade** para relatórios e gerenciamento de listagens. #### What Are Recent G2 Reviews of SOCi? **["Soci para Atividades Sociais"](https://www.g2.com/pt/survey_responses/soci-review-12240892)** **Rating:** 5.0/5.0 stars _— Dr Samita C._ [Read full review](https://www.g2.com/pt/survey_responses/soci-review-12240892) **["SOCI simplifica a gestão de mídias sociais, aumentando a presença online e a responsabilidade"](https://www.g2.com/pt/survey_responses/soci-review-9655437)** **Rating:** 5.0/5.0 stars _— Stephanie O._ [Read full review](https://www.g2.com/pt/survey_responses/soci-review-9655437) ### [Reputation](https://www.g2.com/pt/products/reputation/reviews) A Reputation é a plataforma de gestão de reputação nativa de IA número 1, criada para ajudar empresas com múltiplas localizações a serem encontradas, confiáveis e escolhidas em buscas, respostas de IA e em todos os lugares onde os clientes tomam decisões. Ao operar como um sistema de dados unificado, a plataforma transforma avaliações, listas e pesquisas fragmentadas em inteligência acionável — garantindo que cada loja local, franquia ou grupo de concessionárias receba ações claras e prioritárias. Essa consolidação capacita as equipes de marketing e operações com visibilidade completa sobre o desempenho de busca local e interações com clientes em toda a rede empresarial. Em vez de funcionar como uma ferramenta de agregação padrão, a arquitetura central da plataforma facilita análises operacionais avançadas e Otimização de Motor Generativo (GEO). O sistema processa canais de feedback isolados em inteligência operacional, permitindo que as equipes descubram métricas de desempenho críticas sem precisar vasculhar manualmente dados brutos. Essa capacidade é alimentada por um assistente de IA nativo (Reputation IQ) que analisa todos os dados de feedback para encontrar tendências e oportunidades de melhoria. Como essa inteligência opera nativamente dentro da plataforma, as organizações podem extrair insights conversacionais profundos e rastrear o desempenho específico de cada local enquanto mantêm seus dados proprietários completamente seguros contra exposição a terceiros. Capacidades Principais Hub Unificado de Feedback: Consolida avaliações, pesquisas e comentários de mídia social de mais de 200 diretórios externos em um painel centralizado para monitoramento padronizado. Inteligência Conversacional: Utiliza IA interna e segura para identificar instantaneamente tendências de sentimento e pontos de atrito do cliente em escala. Gestão Global de Listagens: Audita e publica dados de localização precisos em todo o ecossistema digital para garantir consistência rigorosa. Otimização de Motor de IA (AEO): Analisa como grandes modelos de linguagem percebem a marca, equipando as equipes para otimizar dados estruturados para descoberta algorítmica. Benchmarking Central: Calcula uma Pontuação de Reputação objetiva para indexar volume de avaliações, análise de sentimento e capacidade de resposta em relação a concorrentes do setor. O principal valor da Reputation reside em sua capacidade de transformar esforços legados de SEO local em uma estratégia moderna de AEO. À medida que o comportamento de busca continua a se fragmentar, marcas com múltiplas localizações utilizam a plataforma para resolver os pontos cegos inerentes criados por agregadores de IA. Ao gerenciar ativamente sua presença digital e automatizar seus protocolos de engajamento, as organizações estabelecem a consistência precisa de citações e sinais de interação exigidos por grandes modelos de linguagem. Em última análise, a plataforma capacita as empresas a elevar sistematicamente sua experiência de cliente local, garantir enormes economias de tempo operacional e capturar participação de mercado por meio de visibilidade algorítmica aprimorada. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.0/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.5/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Reputation? - **Vendedor:** [Reputation](https://www.g2.com/pt/sellers/reputation) - **Website da Empresa:** reputation.com - **Ano de Fundação:** 2006 - **Localização da Sede:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 707 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Comunidade, Gerente de Propriedades - **Top Industries:** Automotivo, Imóveis - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **facilidade de uso** do Reputation, apreciando sua simplicidade e eficiência na gestão do feedback dos clientes. - Os usuários apreciam o recurso de **solicitações de avaliação por SMS** do Reputation, que melhora o engajamento do cliente e a coleta de feedback. - Os usuários valorizam a **interface amigável** do Reputation.com, que simplifica a gestão de avaliações e melhora a comunicação com as partes interessadas. - Os usuários valorizam o recurso de **avaliações centralizadas** do Reputation.com para monitoramento e gerenciamento eficientes em várias plataformas. - Os usuários apreciam a **gestão centralizada de avaliações** , tornando eficiente o manuseio do feedback dos clientes de forma contínua. ##### Cons - Os usuários sentem que há **necessidade de melhoria** na integração, implementação e adaptação aos aspectos únicos do serviço ao cliente. - Os usuários acham os **problemas de e-mail da pesquisa** frustrantes, complicando a coleta de feedback e insights essenciais. - Os usuários expressam frustração com **problemas de rejeição de e-mails de pesquisa** , tornando difícil capturar feedback essencial de forma eficaz. - Os usuários acham os **recursos ausentes** frustrantes, incluindo publicação social limitada e ausência de modelos personalizáveis. - Os usuários acham as **questões de pontuação** pouco claras e sentem que a escala de classificação poderia ser melhorada para maior precisão. #### What Are Recent G2 Reviews of Reputation? **["Visualmente agradável e processo simplificado. Sem reclamações"](https://www.g2.com/pt/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/pt/survey_responses/reputation-review-9899978) **["Hub Centralizado para Reputação com Espaço para Melhoria nas Mídias Sociais"](https://www.g2.com/pt/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/pt/survey_responses/reputation-review-7128655) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/pt/discussions/is-blackline-an-erp) - [Quanto custa o Reputation com?](https://www.g2.com/pt/discussions/how-much-does-reputation-com-cost) - 1 comment - [O que é Software de Gestão de Reputação?](https://www.g2.com/pt/discussions/what-is-reputation-management-software) - 1 comment - [Como funciona a Reputation com?](https://www.g2.com/pt/discussions/how-does-reputation-com-work) - 1 comment ### [Yext](https://www.g2.com/pt/products/yext/reviews) Yext — Plataforma de Marketing Agente para Empresas Yext é a plataforma de marketing agente para empresas de marcas com múltiplas localizações que precisam vencer tanto na busca por IA quanto na tradicional. A IA está remodelando como os clientes descobrem marcas. Eles não estão apenas pesquisando no Google. Eles estão perguntando ao ChatGPT, Gemini, Perplexity e Grok — e as marcas que aparecem nessas respostas são aquelas com dados verificados e estruturados distribuídos nos lugares certos. Yext é construída para fazer isso acontecer em escala empresarial. O que a Yext faz Yext oferece três capacidades principais a partir de uma única plataforma. Scout, o motor de inteligência de visibilidade da Yext, analisa 10 bilhões de sinais em quatro modelos de IA e mais de 12 milhões de localizações de negócios. Cada varredura revela 150 métricas de visibilidade em 20 concorrentes, até o nível de localização, para que os líderes de marketing saibam exatamente onde estão perdendo e por quê — tanto na busca por IA quanto na tradicional. O Yext Knowledge Graph é a fonte de verdade verificada para cada localização no portfólio de uma marca. Agentes de dados o mantêm automaticamente, conectando dados entre fontes, verificando-os em escala e resolvendo inconsistências antes que cheguem a um cliente. Quando modelos de IA geram respostas sobre sua marca, eles se baseiam nesse registro verificado. Agentes de geração de conteúdo criam conteúdo alinhado à marca em todos os canais a partir de dados verificados da marca: páginas locais, postagens e respostas sociais, campanhas de revisão e respostas, e campanhas de e-mail e SMS. Agentes de distribuição distribuem esse conteúdo e dados em tempo real para LLMs, assistentes de voz, listas, mapas, plataformas sociais e de revisão, e e-mail — sem agregador intermediário. O que a Yext envia é o que as IAs e motores de busca realmente veem e confiam. Para quem é Yext é construída para CMOs, SVPs e VPs de marketing em marcas empresariais com múltiplas localizações nos serviços financeiros, saúde, varejo, hospitalidade e alimentação. Se sua marca compete no nível local e precisa aparecer de forma precisa e consistente tanto na busca por IA quanto na tradicional, Yext é feita para você. Por que Yext A maioria das plataformas oferece insight ou distribuição, não ambos. Yext fecha o ciclo — da inteligência competitiva aos dados verificados, à criação de conteúdo agente e distribuição em tempo real — em um sistema sem ferramentas desconectadas e sem atrasos de agregador. Milhares de marcas confiam na Yext, incluindo os principais bancos dos EUA, sistemas hospitalares líderes e as maiores cadeias de restaurantes e varejo do mundo. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 #### How Do G2 Users Rate Yext? - **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 9.0/10) - **Feedback do cliente:** 8.4/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 7.7/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yext? - **Vendedor:** [Yext](https://www.g2.com/pt/sellers/yext) - **Website da Empresa:** www.yext.com - **Ano de Fundação:** 2006 - **Localização da Sede:** New York - **Twitter:** @yext 21,811 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98acc97eae887b263557e152faff38f7c2d8480bd93436a7dcac0628d2d9eb7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F515401%2F&secure%5Burl_type%5D=linkedin_company_website) 2,517 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing, Gerente de Marketing Digital - **Top Industries:** Serviços Financeiros, Hospital e Cuidados de Saúde - **Company Size:** 37% Large, 30% Medium #### What Do G2 Reviewers Say About Yext? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Yext, com uma interface acolhedora e navegação simples que melhora sua experiência. - Os usuários acham o Yext excepcionalmente **útil** para garantir consistência e atualizações rápidas em várias plataformas em seus negócios. - Os usuários valorizam a **gestão centralizada** da Yext, simplificando a atualização das informações comerciais em várias plataformas de forma eficiente. - Os usuários elogiam o **atendimento ao cliente prestativo** da Yext, que se destaca na resolução de problemas e na garantia da satisfação do usuário. - Os usuários valorizam a **eficiência e velocidade** do Yext, apreciando sua capacidade de gerenciar informações comerciais de forma contínua em várias plataformas. ##### Cons - Os usuários frequentemente acham a interface do Yext **complexa para navegar** , levando a uma curva de aprendizado acentuada para novos usuários. - Os usuários relatam uma **curva de aprendizado acentuada** com o Yext, embora o suporte e a documentação ajudem a facilitar a transição. - Os usuários enfrentam uma **curva de aprendizado difícil** com o Yext, achando a navegação e as edições desafiadoras e confusas. - Os usuários acham **a navegação difícil** um desafio, especialmente devido aos filtros excessivos e às configurações iniciais confusas. - Os usuários acham os **recursos limitados** do Yext frustrantes, desejando um aplicativo para iOS e mais opções de personalização. #### What Are Recent G2 Reviews of Yext? **["Gestão Transparente de Listagens com Alcance de Publicação Líder na Indústria"](https://www.g2.com/pt/survey_responses/yext-review-12638314)** **Rating:** 5.0/5.0 stars _— Liz J._ [Read full review](https://www.g2.com/pt/survey_responses/yext-review-12638314) **["Yext: Uma Plataforma Robusta para Clientes de SEO"](https://www.g2.com/pt/survey_responses/yext-review-12810984)** **Rating:** 5.0/5.0 stars _— Ben H._ [Read full review](https://www.g2.com/pt/survey_responses/yext-review-12810984) #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/pt/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/pt/discussions/what-does-yext-do) - 3 comments - [Vale a pena o custo do YEXT?](https://www.g2.com/pt/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/pt/discussions/what-does-yext-cost) - [Para que serve o YEXT?](https://www.g2.com/pt/discussions/what-is-yext-used-for) - 2 comments ### [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,353 #### How Do G2 Users Rate G2 Marketing Solutions? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind G2 Marketing Solutions? - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom 32,942 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website) 1,504 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 43% Small, 37% Medium #### What Do G2 Reviewers Say About G2 Marketing Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of G2 Marketing Solutions, allowing for effortless expression of experiences and insights. - Users value the **authenticity and transparency** of G2 Marketing Solutions, trusting real reviews to guide their decisions. - Users appreciate G2 Marketing Solutions' **user-friendly interface** and credible reviews, enhancing informed decisions about technology. - Users value the **genuine and fair reviews** on G2 Marketing Solutions, enabling informed decisions based on real experiences. - Users value the **authentic reviews** on G2 Marketing Solutions, finding it a reliable source for technology insights. ##### Cons - Users find the **approval process unpredictable** , leading to confusion and outdated reviews that hinder informed decisions. - Users express concern over **biased reviews** that may not reflect the current quality of G2 Marketing Solutions. - Users experience a **lack of clarity** regarding review approval and video submission statuses, impacting their overall satisfaction. - Users find the **time-consuming nature** of lengthy feedback requests from G2 Ask to be burdensome and inefficient. - Users experience **confusion due to the non-intuitive interface** and inconsistencies in review processes and support access. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **["Easy-to-Use G2 with Verified Reviews and Smooth Salesforce/Marketo Integrations"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13183706)** **Rating:** 5.0/5.0 stars _— Abhishek J._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13183706) **["Valuable for building trust with software buyers with helpful support"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13147357)** **Rating:** 5.0/5.0 stars _— Kathryn T._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13147357) #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### [Podium](https://www.g2.com/pt/products/podium/reviews) Podium é uma plataforma de comunicações nativa de IA que implanta Funcionários de IA para ajudar empresas locais a transformar cada conversa—texto, chamada ou chat na web—em receita. Confiada por mais de 100.000 empresas locais—de concessionárias de automóveis e serviços de HVAC a centros de estética e varejistas—Podium captura e converte leads 24/7, gerando novos negócios e clientes recorrentes. Hoje, 78% dos clientes compram da primeira empresa que responde—mas a maioria das empresas leva uma hora ou mais para responder. Podium fecha essa lacuna instantaneamente com "Jerry", seu Funcionário de IA sempre ativo. Desde o primeiro dia, Jerry entende seu inventário, responde em dois minutos, agenda compromissos, marca test drives, envia promoções direcionadas, solicita avaliações e até responde ao feedback dos clientes no Google. Jerry libera sua equipe para se concentrar em tarefas de alto valor, garantindo que cada cliente receba um serviço de excelência. Empresas que utilizam os Funcionários de IA da Podium relatam: - Aumento de 30% nas vendas - 56% de aumento nas taxas de comparecimento a compromissos - 80% mais compromissos fora do horário comercial - 50% de aumento nas taxas de conversão de leads para vendas Com ferramentas incluindo Telefones, Avaliações, Pagamentos, Chat na Web, Mensagens em Massa e mais de 200 integrações DMS/CRM, Podium oferece interações rápidas e personalizadas que transformam conversas em vendas—rastreando automaticamente a receita com cada ponto de contato com o cliente. Podium é construída sobre mais de uma década de dados e insights de clientes, ganhando reconhecimento da Forbes Cloud 100, Inc. 5000, e das Empresas Mais Inovadoras da Fast Company. Mas seu maior orgulho são suas avaliações de cinco estrelas em 92%—conquistadas diariamente por usuários satisfeitos. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,026 #### How Do G2 Users Rate Podium? - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.1/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.3/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Podium? - **Vendedor:** [Podium](https://www.g2.com/pt/sellers/podium) - **Website da Empresa:** www.podium.com - **Ano de Fundação:** 2014 - **Localização da Sede:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, Gerente Geral - **Top Industries:** Automotivo, Varejo - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam o Podium por seu **design amigável** , garantindo fácil navegação e gestão eficaz de clientes. - Os usuários elogiam o Podium por seu **suporte fantástico e recursos fáceis de usar** , melhorando, em última análise, as operações comerciais e o engajamento com os clientes. - Os usuários apreciam as **capacidades de comunicação unificadas** do Podium, integrando perfeitamente mensagens de várias plataformas em um painel intuitivo. - Os usuários consideram **comunicação fácil** com o Podium vital para o engajamento em tempo real com os clientes e acesso a mensagens anteriores. - Os usuários elogiam o **excelente suporte ao cliente** da Podium, melhorando as operações comerciais e aumentando a satisfação do cliente de forma contínua. ##### Cons - Os usuários enfrentam **problemas de mensagens** no Podium, lutando para gerenciar grandes volumes e recuperar correspondências passadas de forma eficiente. - Os usuários observam a **falta de recursos adicionais** no Podium, afetando suas ofertas de serviço e a experiência de interação com o cliente. - Os usuários acham que o Podium tem **recursos limitados** , tornando desafiador gerenciar grandes volumes de mensagens e faltando integração com o Hubspot. - Os usuários acham que os preços do Podium são **excessivos** , especialmente para pequenas empresas que buscam recursos avançados. - Os usuários estão frustrados com o **pobre suporte ao cliente** , enfrentando atrasos e obstáculos desnecessários durante o processo de cancelamento. #### What Are Recent G2 Reviews of Podium? **["O Podium Transformou a Comunicação da Nossa Agência com Integrações Sob Demanda Sem Interrupções"](https://www.g2.com/pt/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/pt/survey_responses/podium-review-12909019) **["Parece menos uma ferramenta de coleta de avaliações e mais como uma recepção digital"](https://www.g2.com/pt/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/pt/survey_responses/podium-review-12877946) #### What Are G2 Users Discussing About Podium? - [O Podium é um CRM?](https://www.g2.com/pt/discussions/is-podium-a-crm) - 2 comments - [O que a empresa Podium faz?](https://www.g2.com/pt/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/pt/discussions/what-is-podium-app) ### [Experience.com](https://www.g2.com/pt/products/experience-com/reviews) Experience.com é uma solução abrangente de gestão de reputação projetada para ajudar empresas a melhorar sua presença online através do uso eficaz de feedback de clientes e inteligência artificial. Esta plataforma atende a um público diversificado, incluindo profissionais locais e marcas com múltiplas localizações, com o objetivo de fortalecer sua reputação online e construir confiança com seus clientes. O foco principal do Experience.com é capacitar empresas a alcançar excelência na experiência do cliente (CX), engajamento de funcionários (EX) e gestão de reputação. Ao aproveitar insights derivados do feedback dos clientes, as organizações podem obter uma compreensão mais profunda das necessidades e preferências de seu público. Esse entendimento permite que as empresas adaptem seus serviços e interações, levando, em última análise, a uma melhoria na satisfação e lealdade dos clientes. O Experience.com é adequado para empresas de todos os tamanhos, tornando-se uma solução adaptável para diversos setores. Os principais recursos do Experience.com incluem ferramentas avançadas de análise que analisam o feedback dos clientes em tempo real, permitindo que as empresas identifiquem tendências e áreas para melhoria. A plataforma também oferece pesquisas personalizáveis e mecanismos de feedback, permitindo que as organizações obtenham insights diretamente de seus clientes. Além disso, a integração da tecnologia de IA ajuda a automatizar respostas e fornece recomendações acionáveis, simplificando o processo de gestão de reputação. Ao utilizar esses recursos, as empresas podem não apenas manter uma reputação online positiva, mas também aproveitá-la para atrair novos clientes. O Experience.com se destaca em sua categoria ao oferecer uma abordagem holística para a gestão de reputação. Ele combina feedback de clientes, engajamento de funcionários e análise de dados em uma única plataforma, garantindo que as empresas possam abordar todos os aspectos de sua reputação. Essa abordagem integrada não apenas simplifica o processo de gestão, mas também aumenta a eficácia geral dos esforços de construção de reputação. Ao focar tanto nas experiências dos clientes quanto dos funcionários, o Experience.com ajuda as organizações a criar uma imagem de marca coesa que ressoe com seu público-alvo. No geral, o Experience.com fornece um recurso valioso para empresas que buscam melhorar sua reputação online e fomentar a confiança com seus clientes. Através de seus recursos inovadores e abordagem abrangente, a plataforma equipa as organizações com as ferramentas necessárias para prosperar em um mercado competitivo, mantendo uma forte conexão com seu público. **Average Rating:** 4.8/5.0 **Total Reviews:** 391 #### How Do G2 Users Rate Experience.com? - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.4/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.9/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 9.1/10 (Category avg: 8.3/10) #### Who Is the Company Behind Experience.com? - **Vendedor:** [Experience.com](https://www.g2.com/pt/sellers/experience-com) - **Website da Empresa:** experience.com - **Ano de Fundação:** 2015 - **Localização da Sede:** San Ramon, California - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 266 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Agência, Oficial de Empréstimos - **Top Industries:** Serviços Financeiros, Imóveis - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários adoram a **facilidade de uso** do Experience.com, apreciando sua configuração sem complicações e interface de usuário intuitiva. - Os usuários elogiam o **atendimento ao cliente excepcional** da Experience.com, destacando a assistência oportuna e os recursos valiosos disponíveis. - Os usuários apreciam a **configuração amigável** e o **atendimento ao cliente excepcional** fornecidos pela Experience.com, melhorando sua experiência. - Os usuários apreciam a **eficiência na gestão de avaliações** com o Experience.com, otimizando seu fluxo de trabalho e aumentando a produtividade geral. - Os usuários valorizam as **experiências de cliente baseadas em fatos** fornecidas pela Experience.com, aumentando sua confiança no marketing e no crescimento dos negócios. ##### Cons - Os usuários acham os **problemas de vinculação** no Experience.com complicados, preferindo postar diretamente em outros sites de avaliação. - Os usuários frequentemente enfrentam **problemas de conexão** com o Experience.com, tornando a vinculação de contas e a integração com mídias sociais frustrantes. - Os usuários acham **problemas de integração** frustrantes, especialmente ao vincular contas e opções personalizadas para agentes de crédito. - Os usuários acham a **integração com as redes sociais confusa** , muitas vezes tendo dificuldade para vincular suas contas e compartilhar avaliações de forma eficaz. - Os usuários acham que é **necessária uma melhoria** na frequência dos pedidos de avaliação e nas perguntas desatualizadas das pesquisas no Experience.com, impactando a experiência do usuário. #### What Are Recent G2 Reviews of Experience.com? **["Gestão de Avaliações Sem Esforço, Integração Sem Costura"](https://www.g2.com/pt/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/pt/survey_responses/experience-com-review-9917130) **["Respostas de Pesquisa Sem Esforço com Acompanhamentos Úteis de IA"](https://www.g2.com/pt/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/pt/survey_responses/experience-com-review-12910139) #### What Are G2 Users Discussing About Experience.com? - [Para que serve o Experience.com?](https://www.g2.com/pt/discussions/what-is-experience-com-used-for) - 1 comment ### [Liftify](https://www.g2.com/products/liftify/reviews) Liftify is the trust layer for home services. Operations platforms run the business. Liftify is the foundation on top of them, the system that takes the trust you earn on every job and makes it visible where the next customer is looking. In search, on the map, and in AI. Home services runs on trust. A customer picks the company they believe will show up and do it right. That decision now happens before they ever call you, in the reviews and signals that surface in search and AI answers. Liftify makes sure the trust you have already earned is what they see. We do it with one connected system. Reviews, customer experience, loyalty, and conversion working together, so every good job compounds into visibility, repeat business, and growth. Built for HVAC, plumbing, roofing, painting, restoration, and the multi-location platforms scaling across them. The result: you rise to the top of every list, and you get found first and picked. Trust, made visible. **Average Rating:** 5.0/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Liftify? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind Liftify? - **Seller:** [Liftify](https://www.g2.com/sellers/liftify) - **Company Website:** liftify.com - **Year Founded:** 2020 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=832260d9b1720776655c274503af1f44b51260d93095c1dc0c77c0657fb979ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliftify&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Consumer Services, Construction - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Liftify? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Liftify's **exceptional customer support** , making business interactions seamless and stress-free. - Users enjoy the **ease of use** of Liftify, finding it simple and efficient for managing customer reviews. - Users praise Liftify for its **significant increase in reviews** , enhancing online reputation and customer trust effortlessly. - Users commend Liftify for its **exceptional customer support** , making business interactions easy and efficient. - Users laud Liftify for its **effective review management** , resulting in significant volume and quality improvements for contractors. ##### Cons - Users often face **poor reporting** in Liftify, making it hard to navigate and interpret location-specific data efficiently. - Users find **access limitations** frustrating, as essential features like multi-contact texting are still unavailable. - Users find that the **AI tool often lacks variety** in its responses, impacting the overall experience positively. - Users experience some **filtering issues** that can complicate location tracking but overall functionality remains intact. - Users desire better integration with other platforms, as current **integration issues** complicate responding to reviews. #### What Are Recent G2 Reviews of Liftify? **["Driving Significant Review Growth and Customer Experience Improvements"](https://www.g2.com/survey_responses/liftify-review-12337393)** **Rating:** 5.0/5.0 stars _— Brittany H._ [Read full review](https://www.g2.com/survey_responses/liftify-review-12337393) **["Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management"](https://www.g2.com/survey_responses/liftify-review-12331773)** **Rating:** 5.0/5.0 stars _— Katelyn P._ [Read full review](https://www.g2.com/survey_responses/liftify-review-12331773) ### [Okendo](https://www.g2.com/products/okendo/reviews) Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. **Average Rating:** 4.7/5.0 **Total Reviews:** 417 #### How Do G2 Users Rate Okendo? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 4.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Okendo? - **Seller:** [Okendo](https://www.g2.com/sellers/okendo) - **Company Website:** www.okendo.io - **Year Founded:** 2016 - **HQ Location:** Sydney, Australia - **Twitter:** @GetOkendo 1,257 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website) 152 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, CEO - **Top Industries:** Retail, Consumer Goods - **Company Size:** 66% Small, 21% Medium #### What Do G2 Reviewers Say About Okendo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. ##### Cons - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. #### What Are Recent G2 Reviews of Okendo? **["User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support"](https://www.g2.com/survey_responses/okendo-review-13179293)** **Rating:** 5.0/5.0 stars _— Carrie H._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13179293) **["Seamless Migration and Outstanding Support from the Okendo Team"](https://www.g2.com/survey_responses/okendo-review-13138513)** **Rating:** 5.0/5.0 stars _— Shaina M._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13138513) #### What Are G2 Users Discussing About Okendo? - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment ### [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yotpo? - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo 19,212 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 794 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. ##### Cons - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. #### What Are Recent G2 Reviews of Yotpo? **["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) **["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) ### [NiceJob](https://www.g2.com/products/nicejob/reviews) NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referrals, and repeat customers. We automate review collection, amplify your best feedback across social media and search engines, and drive real revenue with features like Reviews, Social Proof, and Get Repeats—helping you build trust, re-engage past clients, and turn more visitors into paying customers. 🏆 The leading Reputation Marketing platform 🚀 Effortlessly boost reviews, grow repeat sales, and win more business 😍 Rated ⭐⭐⭐⭐⭐ and trusted by over 7,000 businesses Our platform also powers your social media with authentic customer content, improves your local SEO, and drives more traffic to your website by turning great experiences into powerful social proof. No contracts. 14-day free trial. Just $75/month for our Reviews plan. → Start your free trial at nicejob.com ← **Average Rating:** 4.8/5.0 **Total Reviews:** 412 #### How Do G2 Users Rate NiceJob? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind NiceJob? - **Seller:** [Paystone](https://www.g2.com/sellers/paystone) - **Company Website:** www.paystone.com - **Year Founded:** 2002 - **HQ Location:** Montréal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=411db50b478cc005e03ed63bfd65fb7c576d5ef9cb2a45f209ed803629f14ef3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaystone%2F&secure%5Burl_type%5D=linkedin_company_website) 175 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Construction, Consumer Services - **Company Size:** 92% Small, 5% Medium #### What Do G2 Reviewers Say About NiceJob? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of NiceJob, appreciating its seamless integration and automated processes that save time. - Users love how NiceJob effectively automates review requests, leading to a **remarkable increase in 5-star reviews**. - Users love how NiceJob's **automated review management** boosts their review count effortlessly, enhancing their small business success. - Users praise NiceJob for its **easy setup** , facilitating a hassle-free start to enhancing their business operations. - Users appreciate the **streamlined review process** of NiceJob, enhancing efficiency and allowing focus on other essential tasks. ##### Cons - Users express frustration over the **missing features** of NiceJob, wishing for enhanced functionalities and incentives. - Users find NiceJob a bit **expensive** , especially for solo operations, but still consider it worth the investment. - Users find NiceJob **limiting in its focus on reviews** , desiring a more versatile tool for comprehensive customer engagement. - Users experience significant **communication delays** with NiceJob, making support and onboarding frustratingly complicated. - Users find **client upload difficulties** frustrating, as relying on CSVs complicates the process of adding clients individually. #### What Are Recent G2 Reviews of NiceJob? **["Easy to Use and Effective for Collecting Client Reviews"](https://www.g2.com/survey_responses/nicejob-review-13135999)** **Rating:** 4.5/5.0 stars _— Aaron S._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-13135999) **["Scalable Review Generation for Productized Agency Client Delivery"](https://www.g2.com/survey_responses/nicejob-review-12706891)** **Rating:** 5.0/5.0 stars _— Jake H._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-12706891) #### What Are G2 Users Discussing About NiceJob? - [What is NiceJob used for?](https://www.g2.com/discussions/what-is-nicejob-used-for) ### [ReputationStacker](https://www.g2.com/pt/products/reputationstacker/reviews) O software de gestão de reputação da ReputationStacker ajuda as empresas a obter mais avaliações, classificar-se melhor nas buscas locais e conquistar mais clientes... automaticamente. É um sistema completamente automatizado projetado para escalar sem esforço, tornando-o especialmente poderoso para empresas locais, marcas com várias localizações e organizações de saúde que buscam aumentar as avaliações, melhorar a experiência do cliente e dominar as buscas locais. • Campanhas Automatizadas → Economize Tempo & Aumente o Volume: Aciona automaticamente convites para avaliações via SMS e e-mail, permitindo que você se concentre em administrar seu negócio enquanto o sistema gera consistentemente novas avaliações no Google, Facebook e outras grandes plataformas. • Gestão da Experiência do Cliente & NPS → Transforme Feedback em Ação: Coleta feedback direto dos clientes e pesquisas de Net Promoter Score (NPS), transformando a opinião qualitativa dos clientes em dados quantificados e acionáveis para que você possa melhorar as operações e resolver problemas de forma privada. • Controle Multi-Localização → Proteja a Consistência da Marca: Centraliza o monitoramento de avaliações e o acompanhamento da experiência do cliente para milhares de locais em um único painel, garantindo uma reputação online estelar em toda a sua marca. • Permissões Granulares → Delegue com Segurança: Utiliza uma estrutura de permissão de usuário segura em quatro níveis, permitindo que você delegue com segurança a gestão de avaliações locais para funcionários, gerentes de local ou proprietários de franquias sem perder o controle das configurações da sua conta principal. • Integrações de Fluxo de Trabalho → Elimine o Esforço Manual: Conecta-se perfeitamente com seu CRM, POS ou software de gestão de práticas para operar em segundo plano, transformando automaticamente transações diárias em novas oportunidades de avaliação. Ao unificar a aquisição automatizada de avaliações com poderosas ferramentas de experiência do cliente, a ReputationStacker transforma o feedback no seu motor de crescimento mais forte. Quer você esteja gerenciando uma única loja local ou coordenando milhares de locais de franquia, a plataforma oferece as ferramentas para ouvir seus clientes, melhorar o desempenho operacional e dominar as buscas locais. **Average Rating:** 4.9/5.0 **Total Reviews:** 78 #### How Do G2 Users Rate ReputationStacker? - **the product tem sido um bom parceiro comercial?:** 9.8/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.8/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 10.0/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 9.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind ReputationStacker? - **Vendedor:** [ReputationStacker](https://www.g2.com/pt/sellers/reputationstacker) - **Ano de Fundação:** 2016 - **Localização da Sede:** N/A - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente, Diretor de Marketing - **Top Industries:** Serviços ao Consumidor, Saúde, Bem-estar e Fitness - **Company Size:** 52% Small, 33% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o ReputationStacker **muito fácil de usar** , simplificando a coleta de avaliações com configuração e automação sem complicações. - Os usuários adoram a **facilidade de uso** do ReputationStacker, simplificando a coleta de avaliações e aumentando significativamente suas classificações de clientes. - Os usuários adoram a **facilidade de gerenciamento de reputação online** com o ReputationStacker, desfrutando de uma configuração e suporte sem complicações para seus locais. - Os usuários valorizam a **automação** do ReputationStacker, que simplifica os pedidos de avaliação e impulsiona a presença online de seus negócios de forma eficaz. - Os usuários acham a **configuração fácil** do ReputationStacker eficiente, permitindo uma integração perfeita e uma coleta automatizada de avaliações eficaz. ##### Cons - Os usuários enfrentam **problemas de conexão** durante a configuração, mas o suporte ajuda a garantir uma operação tranquila posteriormente. - Os usuários acham as opções de filtragem úteis, mas observam que pode ser **difícil de aprender** devido à complexidade e à falta de documentação. - Os usuários acham o ReputationStacker **caro** quando excedem os limites de mensagens de texto, levando a custos mais altos do que o esperado. - Os usuários encontram **problemas de filtragem** ao combinar várias opções, levando a confusão e a necessidade de uma melhor documentação. - Os usuários acham as **limitações de filtragem** desafiadoras, especialmente ao combinar várias opções sem orientação ou documentação adequadas. #### What Are Recent G2 Reviews of ReputationStacker? **["Todas as Nossas Avaliações de Localização em Um Só Lugar—Acompanhamentos Fáceis Que Aumentam as Avaliações"](https://www.g2.com/pt/survey_responses/reputationstacker-review-13166056)** **Rating:** 5.0/5.0 stars _— Raymond D._ [Read full review](https://www.g2.com/pt/survey_responses/reputationstacker-review-13166056) **["Configuração Intuitiva Facilitada, com Suporte 10/10"](https://www.g2.com/pt/survey_responses/reputationstacker-review-13107894)** **Rating:** 5.0/5.0 stars _— Megan R._ [Read full review](https://www.g2.com/pt/survey_responses/reputationstacker-review-13107894) #### What Are G2 Users Discussing About ReputationStacker? - [Para que serve o ReputationStacker?](https://www.g2.com/pt/discussions/what-is-reputationstacker-used-for) - 1 comment ### [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 634 #### How Do G2 Users Rate HighLevel? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind HighLevel? - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. ##### Cons - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. #### What Are Recent G2 Reviews of HighLevel? **["Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM"](https://www.g2.com/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560) **["Outstanding C \*\*\*\*\* 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email"](https://www.g2.com/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. **Average Rating:** 4.8/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate Edge? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Edge? - **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Year Founded:** 2019 - **HQ Location:** Elk Grove, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website) 65 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Budtender, General Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About Edge? _AI-generated summary from verified user reviews_ ##### Pros - Users find **employee competitions and support** incredibly helpful for motivation and staying informed about sales performance. - Users praise the **quick and efficient customer support** from Edge, highlighting impressive assistance from team members like Timber and Jaslyn. - Users find Edge to be **very easy to use** , appreciating its simplicity and effective customer support. - Users love the **ease of use and outstanding employee review boosts** with Edge, enhancing engagement and service quality. - Users value the **navigation ease** of Edge, complemented by responsive and helpful customer support. ##### Cons - Users find **poor customer support** frustrating, experiencing delays and complications in resolving login and password issues. - Users experience **delays** with deposits and transfers, making the overall process frustrating and time-consuming. - Users find the **learning curve challenging** as initial setup and features can be confusing and complicated. - Users find **missing features** like limited rollover balances and non-transferable reviews to be frustrating with Edge. - Users face challenges with **review management** , requiring support for corrections and clarity in the review process. #### What Are Recent G2 Reviews of Edge? **["Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost"](https://www.g2.com/survey_responses/edge-review-13024000)** **Rating:** 5.0/5.0 stars _— Jared H._ [Read full review](https://www.g2.com/survey_responses/edge-review-13024000) **["A Great Asset for Resolving Client Issues and Boosting Google Ratings"](https://www.g2.com/survey_responses/edge-review-12884201)** **Rating:** 5.0/5.0 stars _— Darryl L._ [Read full review](https://www.g2.com/survey_responses/edge-review-12884201) #### What Are G2 Users Discussing About Edge? - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment ### [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 151 #### How Do G2 Users Rate Feefo? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Feefo? - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** www.feefo.com - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 130 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 50% Small, 38% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage. - Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support. - Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management. - Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use. - Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs. ##### Cons - Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix. - Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates. - Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience. - Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding. - Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities. #### What Are Recent G2 Reviews of Feefo? **["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11505585) **["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11509342) #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Frepudoc%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Frepudoc%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Frepudoc%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Frepudoc%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [23](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Frepudoc%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=23#product-list) - [24](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Frepudoc%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=24#product-list) - [Next ›Next ›](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Frepudoc%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) [Relational Databases](https://www.g2.com/categories/relational-databases) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Online Reputation Management Themes](/categories/online-reputation-management/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated October 3, 2024 Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews Top Tools at a Glance | | Review automation and messaging for multi-location brands | User Review "We Came Back to Birdeye for a Reason" | | | Multi-location social and review management at scale | User Review "Soci for Social Activities" | | | Reputation scoring and social management for multi-property operators | User Review "Visually pleasing & streamlined process. No complaints" | | | Listing accuracy and review management across directories | User Review "Yext: A Robust Platform for SEO Clients" | | | Buyer intent and verified reviews for B2B software vendors | User Review "Valuable for building trust with software buyers with helpful support" | | | SMS-first communication with review automation for local businesses | User Review "Fees less like a review collection tool and more like a digital front desk" | | | Review collection and social publishing for service professionals | User Review "Effortless Review Management, Seamless Integration" | | | Automated Google review generation for service businesses | User Review "Driving Significant Review Growth and Customer Experience Improvements" | * * * Show More ### Online Reputation Management Topics - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) [ ### Online Reputation Management Topics Expand/Collapse ](#) - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) ## Learn More About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**