What I like most about it is how easy it is to build and manage multi-step outreach without it feeling complicated. It saves me a ton of time with automation and personalization at scale, and the reporting makes it very clear what’s working and what needs adjustment. Review collected by and hosted on G2.com.

Sometimes the UI can feel a bit cluttered when managing multiple sequences at once. There’s also a slight learning curve when setting up more advanced automations. Minor things overall, but there’s room to make the experience even smoother. Review collected by and hosted on G2.com.

Ease of use with creating email campaigns Review collected by and hosted on G2.com.

Not as much customization with integrations Review collected by and hosted on G2.com.

Their time response for chat customer support, they're up any time to help undertand the platform. Also, I like the method to follow up performance and dashboard visuals. Review collected by and hosted on G2.com.

At first instance, could be overwhelming trying out to connect email accounts if you're not a developer, or at least a tech savvy. Implementation is not that easy for roles out of tech areas. Review collected by and hosted on G2.com.

I greatly appreciate Reply's top-notch customer service. The team consistently goes above and beyond to answer every question, ensuring that we have a clear timeframe for responses, which keeps our workflow smooth and predictable. Moreover, I find that the initial setup of Reply was super easy, which allowed us to get up and running quickly without any hurdles. This ease of use and the supportive nature of their customer service are key elements that I find incredibly valuable in using Reply for our business. Review collected by and hosted on G2.com.

I dislike that the report I request from Reply is not something I can pull on my own; but, I can request for the team to provide it. Review collected by and hosted on G2.com.

Reply was great in the beginning, but out of the blue they decided to go upmarket and triple their prices. Which is understandable, but they also applied it to existing users. I’ve been using it for two years, and they still decided to 3x my price. Thankfully, there are now plenty of alternatives with better features and fewer bugs. Definitely not coming back. Review collected by and hosted on G2.com.

They could definitely handle pricing changes more fairly. I’m super disappointed that they decided to triple the price for existing users after years of loyalty. There should’ve been a transition plan or at least a grandfathered rate. It really feels like they stopped caring about long-term customers. Review collected by and hosted on G2.com.

UI is easy to navigate, sequence set up, connection to linkedin, hubspot, unlimited variables to customize, reply probability score really helps, high performing for cold outreach, cheap, easy to train Review collected by and hosted on G2.com.

deliverability issues, email validation sometimes messing up Review collected by and hosted on G2.com.

We looked at different email sequencers and heard good things about Reply. We find they have good customer support and the onboarding went well. Gets the job done and not too costly. Review collected by and hosted on G2.com.

It can take some getting used to and some of the functionality is not intuitive. Review collected by and hosted on G2.com.

I’ve used many services for sending email campaigns, and Reply is by far the best. It’s simple, straightforward, and easy to use, and it includes all the features my company needs. Review collected by and hosted on G2.com.

I personally don't want ai to handle replies so I turn it off for each sequence I create. It would be nice if I can turn the setting off completely so that way I don't need to do it for each sequence. Review collected by and hosted on G2.com.

The platform is super intuitive, setting up a new campaign is really straightforward, even if you’re using it for the first time. I especially love being able to combine email and LinkedIn outreach in the same sequence, it’s made a big difference in response rates.

I've been using it daily, and any time I’ve run into a question or issue, the support team has been very helpful. Overall, it’s a reliable and easy-to-use tool. Review collected by and hosted on G2.com.

The support team is lovely and always helpful once they jump in, but I do wish response times were a bit faster. Occasionally it can take over an hour to get a reply, which can be tricky when you're trying to move quickly. Review collected by and hosted on G2.com.

Compared to others in the industry reply has many good features and integrations, if they would work. Review collected by and hosted on G2.com.

Almost every feature malfunctions from time to time and it is super hard to spot. The support team does not warn you of bugs and issues. I had now for the 10th time had sequences go out wrong, with the wrong formatting, messages skipped, contacts skipped, days skipped, etc. Whatever could go wrong it happened, and the answer is always the same: it is a technical issue and they escalate it to the technical team. At this point I do not trust this platform anymore.

There is also a lack of customization, you cant customize the reporting at all, and the majority of the filters simply not work together/ always show incorrect data. Review collected by and hosted on G2.com.