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34 REPAY Reviews
Overall Review Sentiment for REPAY
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Every part of the user experience is excellent. Very responsive sales agents, quick customer service team, and a general environment of collaboration to add value to your organization. Pricing is competitive, but you will not beat their service. Their pricing beats 90% of the competition out there, but the 10% difference you're getting back tenfold in service. I cannot rave about the customer experience enough. If you need something, REPAY is there. If there's a problem, you've got a point of contact that will get on it immediately. They give insights on the industry and have been a strategic partner in navigating the regulatory environment and help maximize revenue. Review collected by and hosted on G2.com.
It's hard to say something I dislike about REPAY. Honestly, it's a great company. I guess if I'm forced to nitpick, REPAY has competitors who are much larger and therefor able to offer pricing that goes a tiny bit lower. I will say, I've worked with a number of Repay's competitors both larger and smaller, and if I were the absolute decision maker I would go with REPAY 100% of the time. Their pricing is better than most, and those who I've seen beat them are not responsive to issues, don't work as a team to help organizational improvement overall, and offer a much less user-friendly experience. Review collected by and hosted on G2.com.
I'm sure everyone has a different experience based on their Account Representative, but I will say our experience has been fantastic. Doug G. is phenomenal. It doesn't matter what I'm trying to get done, and if it's his department or not, he gets it done. Goes above and beyond, and has helped our company provide another level of efficiency by providing all of the tools necessary to do so. Credit card terminals, online portals, custom ACH links for customers, etc. Review collected by and hosted on G2.com.
Really do not have anything negative to say regarding Repay... Review collected by and hosted on G2.com.
Ease of use - interface is easy to use and intuitive. Support has always been responsive and helpful. Very transparent on costs and VCC rebates. Review collected by and hosted on G2.com.
If I had a complaint, it would be the 90-day limit on searching historical data. The data is in there for several years, but you can only query in 90 day chunks. Review collected by and hosted on G2.com.
Seamlessly integrates with our DMS. Each vendor is changed once then no more bother. No postage charges and we get paid to use it! Review collected by and hosted on G2.com.
Zero Downside. Very simple to use by everyone. Review collected by and hosted on G2.com.
Generally, it works pretty well. I like the app that REPAY has that can run cards via your phone. It works very well for our delivery drivers who sometimes need to collect payment upon delivery of product. Review collected by and hosted on G2.com.
Sometimes there are bugs. For example, we had some issues where their click-to-pay system was double hitting our accounts and giving customers extra credits on their accounts for no reason. Review collected by and hosted on G2.com.
It makes paying bills every month a lot easier! Review collected by and hosted on G2.com.
When vendors still prefer to be paid by check, the check payments take a long time to get to our vendors Review collected by and hosted on G2.com.
The installation was quick and easy, allowing us to be down for a minimal amount of time during the transition from our old payment processor to APS. Our employees learned the new system quickly and we had plenty of support! Review collected by and hosted on G2.com.
No downsides from our end! We really enjoy this product. Review collected by and hosted on G2.com.
