The REP app has been a great help on our Support channel and has contributed to increasing our revenue. The Support team has been super helpful since the onboarding process and throughout our experience using the chat.

Loving the new implementations and features of the app! Review collected by and hosted on G2.com.

The Rep App It's been a great platform in general Review collected by and hosted on G2.com.

The numbers dont lie, using REP we have seen an increase in sales and AOV with significant results. great app and a great team to work with. Review collected by and hosted on G2.com.

Depending on site traffic, achieving significant results for tests you are running might take longer. Review collected by and hosted on G2.com.

Their team is great and ready to help whenever you need it. It's nice to have 24/7 customer service chat on our site! Review collected by and hosted on G2.com.

Building flows is difficult and manual, it could definitely be more user friendly! Review collected by and hosted on G2.com.

The customer service from REP AI has been phenomenal. Generally we would install apps and let it run, however Rep Ai will check in with us regularly to see if there's any changes, or things that we are not happy with. It's a very hands-on service that you do not often get from other apps, and that personal touch really makes a difference. Besides that, the app really works. We see more orders get converted and we know exactly when Rep Ai had a hand in it. Thank you Rep Ai !! Review collected by and hosted on G2.com.

Nothing really, so far it works wonderfully. Review collected by and hosted on G2.com.

Rep AI is a fantastic software that works! It has eliminated many of our customer service manual responses and helped increase shoppers' cart sizes. Review collected by and hosted on G2.com.

I don't dislike anything. They work on new ideas and additions constantly and recently added ChatGPT, which significantly helps. Review collected by and hosted on G2.com.

The customer service and cutumization you can apply to different flows. Review collected by and hosted on G2.com.

I dislike anything, the tool is very intuitive and helps business have more scope to customer needs Review collected by and hosted on G2.com.

Having a personal CSM manage our account has really made us feel important and like our success is their top priority. I enjoy our bi-weekly meetings and diving into how we can improve our AI powered answers to help customers without bogging down our team. Our productivity has greatly increased and our AOV is so much higher when a customer interacts with Rep. Review collected by and hosted on G2.com.

There is not really anything I dislike. Anytime we have an issue, my CSM is there with a solution for us and they truly have the best customer service and care for their clients. Review collected by and hosted on G2.com.

A fully customizable chat experience that helps to unload some of the repetitive questions off customer support, but the best part is that it helps elevate the shopping experience by upselling, recommending and guiding customers to particular products or collections. Our account manager (Ruben) is working nonstop, tweaking the responses and recommendations based on the data they receive. Makes it almost a hand-off experience for us while bringing more sales, user experience AND improving CR. Review collected by and hosted on G2.com.

Not that it's a bad thing, the backend UX is very technical and difficult to navigate but any suggestions we have are implemented by the account manager within a day (due to time zone differences). I noticed the team is working on implementing new UX and improving usability, so hopefully soon we can make small adjustments ourselves. Review collected by and hosted on G2.com.

RepAI has helped us in 3 major areas: (1) It has helped us with after hours chat by providing a chat solution for customers to engage with (2) it has helped to improve customer disengagement by proactively approaching customers about to exit ... this is something we simply cannot keep up with without an AI solution (3) it has proved to be a great customer assistant with the product finder and matching customers to the right product on our site. Review collected by and hosted on G2.com.

It takes a little bit of getting used to adding an AI chat solution to your website if you have only worked with live chat in the past. Rep AI is a great addition to our live chat solution. Review collected by and hosted on G2.com.

Rep has earned our strongest endorsement for the quality of their work and for their customer engagement. With a huge catalog of coffees, teas, and merchandise, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish. To that end, Rep has been a huge benefit to us and our site users. The chatbot uses both the product data on our site and customer interactions to learn, improve, and speak directly to our customers without the need for customer service reps. Review collected by and hosted on G2.com.

Some difficulties with writing customer-centric flows that sounded like we wanted but this was overcome by the team at Rep.ai. Review collected by and hosted on G2.com.