Rep AI strategically approaches customers when they need it most and helps them find exactly what they are looking for. They have helped us increase our conversion rate, spiking sales and we still enjoy a 20X ROI! Rep takes the manual work off our shoulders when it comes to support tickets - their AI powered bot can show our customers around the site, suggest products, collect leads, answer questions, provide special offers, track orders. We have the ability to train the AI on information so it answers just the way we want it to. Check out Rep for more results with less effort. Review collected by and hosted on G2.com.

The team at Rep AI has been fantastic about working with me on fixing issues from AI hallucinations as they appear. We have a product catalog of over 1600 SKUs so it's quite a lot to work on, but the team has been super helpful. Review collected by and hosted on G2.com.

We made the decision to go with Rep AI after countless hours of research and introductory conference calls with various solution providers. We were impressed with the application demos, ease of integration, and technical flexibility of Rep AI’s platform. However, the deciding factor for our selection of them as our provider was their people-centric approach to doing business.

It was reassuring to have Rep AI’s Founder and CTO, Shaili Mizahi personally involved in each of our early planning and development meetings. Working with our Merchant Success Manager, Dafi Zeitlin has been an amazing experience! She is highly technically competent and shows genuine care for pleasing us as customers and the success of our business. She remained patient and informative as my team worked with her for almost a month designing custom flows to meet the specific customer support and sales needs of our customers.

Our abandoned carr revocert flow has resulted in a 30-day order conversion rate of 31.44% with close to $100,000 in revenue. That's just one of our 15 flows.

The service side of Rep AI is equally impressive as it has resulted in a 98.6% “Helpful” designation by our customers. Their reporting platform gives us the tools we need to measure opportunity areas and success. They have been very responsive in addressing any additional reporting needs we have. Review collected by and hosted on G2.com.

There's literally nothing we don't like. However, we've asked for specific flows and reporting requirements to fit our needs. Dafi, our Merchant Success Manager has been a highly responsive advocate who gets things done! Review collected by and hosted on G2.com.

I highly recommend Rep.AI. Their AI-powered concierge aka chatbot has helped us to increase our AOV, conversion rate and overall sales. They have some awesome features, like the ability to notify our customers when out-of-stock items come back online. I really like the ability to customize the chatbots responses so that it matches our brands tone of voice. Their recent ChatGPT integration was able to parse all of our sites blog posts, reviews and FAQs to teach the concierge how to answer questions from our customers. This has been a game changer as I often get tired of answering the same question over and over... LOL. The Rep.ai team is super helpful, responsive and even has a dedicated Slack channel where we can get near real time help. The AI is able to answer questions and suggest our bestsellers, our combo packs, segment options through requested categories. Overall, we are very happy with the experience it provides our customers. Review collected by and hosted on G2.com.

The Rep.ai dashboard can be a bit overwhelming and take a while to get used to because there's a lot of features. There's lots of flows and options, but once you become familiar it's pretty easy. You also need to review the AI's answers to customer queries as sometimes it will answer incorrectly. It's super easy to flag incorrect answers and get them fixed on the backend from the Rep.ai customer support team. Review collected by and hosted on G2.com.

Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful! Review collected by and hosted on G2.com.

Not something I can think of, They rapidly grow and evolve. They listen to their customers and build stuff people need. Review collected by and hosted on G2.com.

In general, the onboarding and setup process provided by RepAI has been outstanding. They have tailored their approach to meet our specific business requirements and have taken a thorough and personalized approach to ensure everything is set up correctly. Ruben and Dafi have been attentive, responsive and receptive to our needs, and they have provided us with several detailed reports that demonstrate the app's effectiveness in measurable ways. I highly recommend RepAI to anyone seeking to enhance their business operations through AI chat technology. Review collected by and hosted on G2.com.

None, they've done well in addressing all my concerns.

Support and product are solid. Review collected by and hosted on G2.com.

Super easy to ingograte. Oren was the best with helping us out Review collected by and hosted on G2.com.

i didnt not like anything about Rep AI everything is great Review collected by and hosted on G2.com.

How simple it is to use. Combined with the fact that it has helped increase our AOV and reduce our customer's inquiry tickets has made a skeptical like myself into a believer! Review collected by and hosted on G2.com.

as of now, I can't recall any. I am sure like any other software there will be little issues here and there, and maybe some bugs but these are all things that will be fixed and improved so my team and I are not worried. Review collected by and hosted on G2.com.

Rep has completely transformed the way I run my Shopify website. As an AI-powered chatbot, Rep acts as a personal assistant, engaging with customers, providing personalized recommendations, and even upselling and cross-selling products to increase the overall value of each transaction. The chatbot's ability to handle multiple customer interactions simultaneously has saved me and my team a lot of time, while its reporting features provide valuable insights into my customers' behavior and preferences. Overall, Rep has been a game-changer for boosting my e-commerce sales, and I highly recommend it to any Shopify website owner looking to take their sales to the next level. Review collected by and hosted on G2.com.

While Rep's upselling and cross-selling recommendations can be a bit persistent at times, I appreciate that the chatbot is designed to maximize sales opportunities. Overall, I'm still a huge fan of Rep and highly recommend it to any e-commerce business owner looking to improve their sales performance. Review collected by and hosted on G2.com.

Rep has consistently allowed us to improve our e-commerce conversion rate. The new chat GPT integration is robust and provides for expert-level questions and answers. Review collected by and hosted on G2.com.

While the back end has improved, a decent learning curve exists to get full value. However, they're actively developing and improving it. Review collected by and hosted on G2.com.

It's a really cool app. And what it really does is automating simple responses and keeping them off our customer service team. Excited on how this can further help us. Review collected by and hosted on G2.com.

Pricing can be better! Some apps do charge based on successful triggers of the chat etc.

Will be so much more widespread if that can be looked into. Review collected by and hosted on G2.com.