White Glove service, responsive, wants to see you succeed. Review collected by and hosted on G2.com.

NothingNothingNothingNothingNothingNothingNothingNothing Review collected by and hosted on G2.com.

Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out.

What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard.

But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app.

If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended! Review collected by and hosted on G2.com.

Nothing really, fantastic app and happy all the way! Review collected by and hosted on G2.com.

Easy of use, pricing, ease of implementation, and a helpful support team Review collected by and hosted on G2.com.

RepAI really exceeds in pre-order questions, needs some work on customer service or order-related questions (which they are working on) Review collected by and hosted on G2.com.

We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice.

We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do.

Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit. Review collected by and hosted on G2.com.

The learning phase is cumbersome and leads to some weird interactions with a handful customers to begin with. Review collected by and hosted on G2.com.

Rep AI is great at assisting our customers and getting them to where they need to be, whether it's support or checkout! Review collected by and hosted on G2.com.

The mobile popups were a bit bothersome for our customers but Yuval addressed the issue within 24 hours! Review collected by and hosted on G2.com.

Works great, much better than other AI chats we have tested. Review collected by and hosted on G2.com.

It's a bit pricey but worth it given what it offers. Review collected by and hosted on G2.com.

Upsell / Cross Sell Personalization Chat Bot AI Review collected by and hosted on G2.com.

Onboard is hands on, manual customer service Review collected by and hosted on G2.com.

I love how Rep AI takes the coldness out of tech and makes it feel like you're chatting with a real person. It's not just about algorithms and data, it's about genuinely useful conversations that guide customers through shopping like someone else would. From day one, it's been super easy to get it to match our brand's tone. It's like having an extra team member who’s always ready to help out our customers 24/7. The set up was easy and training it has been easy. It automatically saves conversations making it easy to constantly montior customer concerns and interests. I was impressed by how people actually added products to cart and signed up for our newsletter within the chat. So far this month our conversion rate stands at 17% we are hoping that will increase over time. The team at Rep are constantly updating with features and improving, they're super helpful and willing to help in whatever ways necessary. Review collected by and hosted on G2.com.

Honestly, it’s tough to find a downside. If I had to pick something, I’d say sometimes the answers can be a little funky but it's very uncommon. Review collected by and hosted on G2.com.

One of the main reasons I use Rep AI is to reduce the amount of support tickets I receive. Every time Rep AI answers a customer's question, that's one support ticket we don't have to answer. After answering hundreds of questions it has saved tons of valuable time.

Another reason is the product finder. Having a store with numerous products, it can be difficult for customers to find exactly what they're looking for. Rep AI is able to suggest products, add those products to cart, and push to checkout all while talking with the customer.

The last reason is the customer support. There's one thing I can't stand with apps/companies and that's terrible customer support. Thankfully Rep AI has top notch customer support and they've been nothing but helpful so far. Quick replies, long detailed answers, and just a genuine desire in helping your store improve. Review collected by and hosted on G2.com.

There's not many downsides, and the customer support has been really helpful with addressing most of the issues I had.

If I had to name a few minor ones it would be more customizability on the product widgets (I use a dark themed store so it's not exactly matching with my theme), more analytics (see which chips are clicked the most, which product paths were chosen the most, being able to run split test to optimize the AI).

The only other downside would be the price. For a Shopify app it's a pretty hefty price, but as long as Rep AI is generating me more profit than it's costing me I consider it worth it. There really isn't many other apps out there that can do what Rep AI does, so I can see why the price is so high.

These downsides are extremely minor compared to all of the benefits that come with using the app, and in my opinion the app is well worth owning. Review collected by and hosted on G2.com.

Attention to customer service- I've always received prompt response from everyone on their team. I was concerned about using an Israel-based company because I am in Seattle, WA USA and have had bad experience with such a time difference. They are always accommodating to my schedule, they make it easy for me because they handle everything on their end and provide great recommendations. I use them in my marketing agency for my clients and have seen 7-10%+ increase in sales from their chat service that was found money after first implementation. I also enjoy that they are a great reflection on my business. I highly recommend them. If you're not using a chat on your ecommerce site, do yourself a favor and get a chat installed -better yet, use Hello Rep. I've never implemented such a "hands-off" tool that has created such a positive, fast improvement to ROI. Review collected by and hosted on G2.com.

This is hard, because I don't really have a dislike- all the reps are incredibly professional, knowledgable and responsive. I guess the only down side is that they are based in another country (I'm in USA), but I soon realized that was a non-issue as they go out of their way to make themselves available. Review collected by and hosted on G2.com.