Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV. The analytics are great and our Success Manager is there as often as we need her to suggest new features, help us implement them, and more.

You need to keep in mind that Rep AI is a sales tool. Our mistake was counting on it just as a customer support bot of sorts. But once you trust the process and lean into the sales features and their power, you'll start to see some real transformation happening. Engage with your reps, implement their advice, and watch your metrics skyrocket! Review collected by and hosted on G2.com.

Training the AI can be tricky and you need to be aware of how it learns in order to not accidentally give it information that can cause hallucinations- that's where RepAIs phenomenal customer service comes in! Our Success Manager Dafi is ALWAYS THERE to help, to build a custom flow, to investigate or take things back to the team to ensure we are fully happy with the outcomes provided. The customer service can't be beat. Review collected by and hosted on G2.com.

We had an exceptional experience working with repAI! Their insights were truly eye-opening—they pointed out areas of our website and customer experience that we hadn’t even realized needed improvement. Thanks to their recommendations, we were able to modify and optimize our website in ways that significantly enhance the shopping experience for our customers. This was an unexpected but incredibly valuable benefit from our collaboration.

One thing that really stood out was their willingness to add new features based on our needs. It felt like working with a high-tech company at the forefront of innovation, and we’re glad to have been part of that experience.

Special thanks to Sarah Luria and Dafi Zeitlin for their support, creativity, professionalism, and deep understanding of eCommerce. Their attention to detail, innovative thinking, and ability to offer practical, out-of-the-box solutions made a real impact. Exceptional service all around!

That said, the pricing was a bit higher than we had hoped for, given the results we got. Perhaps as our company grows and we have a larger budget for more testing, it will be a better fit. Overall, an impressive team delivering valuable insights! Review collected by and hosted on G2.com.

The pricing was a bit higher than we had hoped for, given the results we got. Perhaps as our company grows, it will be a better fit. Overall, the service and expertise were excellent! Review collected by and hosted on G2.com.

Rep AI completely transformed how customers interact with our site. Before, search wasn’t useful, and people would leave when they couldn’t find what they needed. Now, it guides them to the right answers and even gives them the confidence to complete their purchase. It’s especially valuable after hours when our team isn’t available—it keeps engagement high and drives revenue. Plus, the ability to refine and expand the knowledge base over time makes it even better. Review collected by and hosted on G2.com.

Like any AI, responses sometimes need tweaking, but the platform makes it easy to refine and improve over time. This is not really a downside—it's just part of making the tool work best for my business. Review collected by and hosted on G2.com.

Rep AI is very good at determining the best answer to provide to customers to keep the interaction pleasant and helpful. It does a pretty good job of answering common, everyday questions, which keeps these types of questions and scenarios from bogging down our customer service email and phone line. Great help from Dafi! Review collected by and hosted on G2.com.

Rep AI needs to be fed a good amount of FAQ answers before it can reach its most effective state. However, this was expected due to the nature of it being an AI bot that learns from its interations. Review collected by and hosted on G2.com.

Customer support and responsiveness of our account manager. Review collected by and hosted on G2.com.

We would like more intuitive and less bot-like responses. Review collected by and hosted on G2.com.

We've been using Rep AI on our Shopify store, and it's been a game-changer! The AI chatbot handles customer questions like a pro, guiding them through our products and boosting our online sales without us constantly being on the phone. A huge shoutout to Gabriela from the Rep AI team—her support has been top-notch, making the whole experience smooth and enjoyable. Review collected by and hosted on G2.com.

I have zero complaints, it's reduced our time on the phone and nets sales 24/7. Review collected by and hosted on G2.com.

We've been using hellorep.ai for about a month now, and so far, it's been a fantastic experience. The platform works smoothly with Shopify Plus, and the onboarding process has been incredibly professional and helpful. A special thanks to Sarah for making the entire setup seamless and ensuring we got up to speed quickly. We're looking forward to seeing the continued benefits as we dive deeper into using the tool. Highly recommended! Review collected by and hosted on G2.com.

While the platform is great, the pricing is on the higher side, which may be a consideration for some. Review collected by and hosted on G2.com.

It's fast and takes full advantage of AI technology. It has helped me make sales. And they are flexible with support and pricing. They assess what we, as e-commerce Store owners, need and help us get there. I recommend this app fully.

I live in a time zone that makes it impossible to be online 24 hours a day. This app makes it possible to have that 24 support for my shop.

The support is incredible. I would like to thank Gabriela S. for her wonderful consideration and support. Great service! Review collected by and hosted on G2.com.

I've had a few customers get frustrated with being unable to speak directly to a human and get stuck in a cycle loop in the app. This isn't a dislike of the app. People genuinely feel like they are talking to someone. There have been more incredible experiences than not great.

I don't really know what to suggest to fix this issue. But I'm sure someone on the REP team will come up with something! Review collected by and hosted on G2.com.

What I like best about Rep AI is its ability to seamlessly integrate with my eCommerce website and transform it into a highly efficient, expert-driven platform. With proper training, it has allowed me to develop the world's expert in my unique product—Marimo moss balls. Rep AI’s behavioral insights, real-time assistance, and tailored interactions have made a significant difference in customer engagement. The platform’s UI is intuitive, and the analytics are incredibly valuable for tracking performance and refining our approach. Overall, it’s been an invaluable tool that has exceeded my expectations in every way. Review collected by and hosted on G2.com.

What I dislike about Rep AI is minimal, but if I had to pick something, it would be the occasional need for extra fine-tuning in its responses. While the integration and training were smooth, sometimes the AI needs additional adjustments to fully understand more niche or specific customer queries, especially in a unique industry like mine. However, this is understandable given the complexity of eCommerce and AI. Other than that, I’m quite satisfied! Review collected by and hosted on G2.com.

As the AI learns more and more about our prouducts it is able to help our customers make better informed decisions and purchases 24 hours a day. It has increased sales and make customers happier. The support team has been amazing also. Any question I have is answered. I love how it also integrates with so many other products also. Makes things easy. Review collected by and hosted on G2.com.

I have not been able to customize it exactly to my liking, but the upsides outweigh the downsides a million to one. This is a great product. Review collected by and hosted on G2.com.