# Twice Commerce Reviews **Vendor:** Twice Commerce **Category:** [Equipment Rental Software](https://www.g2.com/categories/equipment-rental) **Average Rating:** 4.4/5.0 **Total Reviews:** 118 ## About Twice Commerce The way people consume goods is changing. Ownership of material goods doesn't play that big of a role in people's lives. At the same time, more people are opting to buy used goods instead of new ones. To meet this new demand, the merchants need software optimized for the circular way of consumption. Twice Commerce is the platform that helps businesses sell, rent, and resell products and services without friction. With Twice, businesses can create an offering to match the way people want to buy products and services, whether it's by renting for the short term, subscribing, or buying. Twice also provides a ready-made e-commerce store and tools to sell in person. The robust inventory and order management systems help manage the store operations smoothly and ensure that the critical data stays safe and always up to date. As a level-1 PCI compliant payment provider, Twice Commerce can offer secure payment processing out of the box, so you don't have to worry about complex third-party integrations. Twice is used by thousands of merchants worldwide, including industries from sports to fashion, mobility, and electronics. ## Twice Commerce Pros & Cons **What users like:** - Users value the **ease of use** in Twice Commerce, enhancing professionalism and client conversion effortlessly. (1 reviews) - Users value the **easy integration** of Twice Commerce, enhancing professionalism and boosting client conversions effortlessly. (1 reviews) - Users love the **easy setup** of Twice Commerce, enhancing professionalism and improving client conversion rates seamlessly. (1 reviews) **What users dislike:** - Users find the **confusion with rental options** can complicate the setup and lead to missed availability. (1 reviews) ## Twice Commerce Reviews ### 1. Using rental for. my new e bike rental company. **Rating:** 4.5/5.0 stars **Reviewed by:** Chase B. | Owner operator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Twice Commerce?** rentle provides a super easy user frendly rental interfae that helps my company look professional and convert prospective clients into users. I dont use compeitors but I do see other companys rental pages and none are as clean and fluid as the rentle page. Also, I love that i can embed it direclty into my website... Huge for us. **What do you dislike about Twice Commerce?** The Rentle platfrorm has alot of options for rentals, but sometimes the options can itherfere with other options. For example, If i created 6 hour rentals, I must make sure I set delivery avaibility for rentals less then a day. If i dont, my 6 hours wont show up. Esentally just need to make sure options agree with eachother. **What problems is Twice Commerce solving and how is that benefiting you?** Provides a platofrm that i can embed into my website that makes it super easy for clients to book rentals. Looks very professioanl and helps us convert clients to sales. I like the fact i can add products in too, like shirts and hats, but i have not done that yet. **Official Response from Bianka Deininger:** > Thanks for the feedback, Chase - it's much appreciated :) Glad to read, that you found Rentle's interface appealing and easy to use. You are right, there are quite some settings possible that could potentially contradict with each other. We have taken your feedback to our next planning session, and will figure out what we can do to make it more apparent which specific settings could interfere with each other. I believe we can make this more apparent - and therefore using Rentle even easier :) Let us know anytime we can assist you with anything! Best regard, Bianka ### 2. Perspective of a Student Equipment Rental **Rating:** 4.0/5.0 stars **Reviewed by:** Nico H. | Rental House Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Twice Commerce?** The best part about this software is its free functionality. Our school didn't have a large budget, but creating a rental suite for students to use from scratch would have been daunting. Twice was a perfect service for me to find. It had all of the functionality I was looking for and was fairly intuitive to undertand. **What do you dislike about Twice Commerce?** The only con I would say is some of the features in the free version can be limiting, and the customer support (again for the free version). For example: I wanted to change the email and password for admin of the site, but I can't just change the email. I would have to give admin to another user before removing the original admin which requires paying for one of the subscriptions to add a user and change admin. And I have yet to find a way to change a password as well. **What problems is Twice Commerce solving and how is that benefiting you?** I needed to create a suite that displayed all of the equipment students could use and a way for them to be able to rent them in advance, make sure things aren't double booked, and scheduling equipment. **Official Response from Bianka Deininger:** > Thank you so much for sharing your feedback on G2! We're thrilled to hear that TWICE has been a great fit for your school's rental suite needs. 😊 It's great to know that our platform was intuitive and had the functionality you were looking for. We appreciate your constructive feedback on the free version's limitations. Just to clarify, our customer support is the same across all plans, and we’re always happy to assist with things like changing the admin email address. While we don’t currently offer the ability to change it directly within the free plan, we can definitely handle that for you—just reach out anytime, and we'll take care of it. ### 3. It's does what it says it does **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas E. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Twice Commerce?** + It have a nice UI, + it easy to use. + I can identify every items. + I have tryed a lot of booking system but this is the most flexible one. + I use it to rental and for courses and selling trips. + It's coming updates all the time + They are fast on supporting, really good! + Good price for small business (Discovery) **What do you dislike about Twice Commerce?** The free version is good for many but if you serious you have to upgrade, - It's not super easy to set up payments in the start. - Setting up all the things from beginning can take some time but it's worth it. Even if it have a lot of option i still miss some. - For example you can't send message to costumer in discovery version. - There is not possibility to use html or change font increase or decrease text in the description (big disadvantage). -When the rental is over, there is only one way to see the old rentals and that through the confirmation E-mail. - If you have some season rental you can choose to not have it published, but you cant temporarly hide it from your self, so it can be a lot of item to scroll through. - if you want to upgrade for some new features it's to expensive if you have a small business. - If you hav a lot of user that had rental the same day, you cant get a report to print in just one or two papers, you have to print every order for them self. **What problems is Twice Commerce solving and how is that benefiting you?** i can have a inventory, easy to use, have control over what equipment you have, payments **Official Response from Bianka Deininger:** > Hey Thomas! Thank you for your feedback. We're thrilled that you find TWICE's user interface appealing and easy to navigate. We understand that while the free version is suitable for many users, upgrading is necessary for more advanced needs. Feel free to contact us any time if you have additional feedback or questions! Best regards, Bianka ### 4. Quick and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Twice Commerce?** The setup is very easy. You can setup shop in a matter of minutes and your up and running. We run a furniture rental store, and I had been looking for a solution to taking orders in an organized way. I like the fact that you can control the inventroy and the time buffers between each. I have constantly been offered support for tutorials and problem solving, and it has been quick and efective. **What do you dislike about Twice Commerce?** I think the pricing is a bit high on the build plan. That is the one I need and it is a considerable fixed cost. **What problems is Twice Commerce solving and how is that benefiting you?** With Twice, we have a plattform for availability and pricing in real time. Before Twice, we used to send a product catalogue to our client, he would then choose, we would check inventory and get back to them. This was time consuming and we would sometimes loose the client at some point of the follow up. That is why, having online availability and a dinamic catalogue has expanded our capability to manage orders and give a better customer experience. We launched some weeks ago, but the recepction by our clients is great. **Official Response from Bianka Deininger:** > Thank you for sharing your experience with Twice Commerce! We're thrilled to hear that our platform has streamlined the setup and management of your furniture rental store. It’s great to know that our inventory control and time buffer features are exactly what you were looking for :) Regarding your concern about the cost of the build plan, we’d like to mention that our annual plan offers a 25% discount, allowing you to save more than $275 a year. This option might provide the value you're looking for at a more comfortable price point. It’s fantastic to hear how Twice has transformed your order management process and improved your customer experience. We are thrilled about the positive reception from your clients and look forward to supporting your business’s continued success! ### 5. Great for getting your business started **Rating:** 5.0/5.0 stars **Reviewed by:** Nayeli W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Twice Commerce?** Rentle subscription management system, with user-friendly interface/ease of implementation, and tools to support a subsciption rentle business, as well as grow it (discounts, reccommended products). Easily embedded within Squarespace (though limitations exist that affect overall UX). Advantages in that you can display products to rent as well as purchase on the same product page. I like the loop of the inventory management system, though am yet to test it out with live customers. **What do you dislike about Twice Commerce?** Limited templates for creating the whole website on Twice or ability to customise your site to your brand/UX - (hence why I've chosen to build my website on Squarespace, and embed Twice within it). Lack of ability to create links or add any formatting to Product descriptions in catalogue. Lack of ability to embed singular features of Twice shop onto Squarespace - ie Booqable enables you to embed just the cart/calendar, so you can place it alongside the main product information on your Squarespace product pages (and thus keep the nicely designed Squarespace user interface, running seamlessly alongside subsciption rental functionality). Once the user has entered the Twice shop, they can get lost within the Twice shop rather than being able to navigate back to the main website hosted by Squarespace. Expensive given lack of customisation features. **What problems is Twice Commerce solving and how is that benefiting you?** The ability to rent on a subscription model, and embed within Squarespace website. I also like the inventory management system - though am yet to see it in action (no customers yet as the business is just getting started) **Official Response from Bianka Deininger:** > Thank you for sharing your valuable insights on G2. We're delighted to hear about your positive experience with our subscription management and inventory systems. Your feedback on customization and embedding challenges is invaluable to us and guides our continuous improvement efforts. We're excited to announce a new collaboration with WIX that enhances the embedding process, ensuring a seamless integration of Twice into your website. This update addresses the navigation concerns you mentioned and enriches the user experience by keeping everything cohesive and streamlined. If this sounds like something that could benefit your business, or if you have more questions, please reach out to us via chat. We're here to help make your Twice experience even better. Thanks again for your feedback. We're looking forward to supporting your business's growth. Best, The Twice Team ### 6. Twice Commerce Review **Rating:** 4.5/5.0 stars **Reviewed by:** Michal P. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Twice Commerce?** The ability to manage my products (Rentals). It's so simple, the invoices, the confirmations, basically a really user-friendly UI. **What do you dislike about Twice Commerce?** There aren't many things that I personally dislike, it could be sometimes the speed of loading of the page, but that's completely understandable. **What problems is Twice Commerce solving and how is that benefiting you?** We can simply let our customers rent our e-bikes without any friction or problems for them. They can easily pay rental payments, and choose the product they want. Then we get an email with specific details about their order which is super effective and saves us so much time. **Official Response from Bianka Deininger:** > Thank you so much for sharing your experience with Twice Commerce, Michal! We're delighted to hear how our platform has streamlined the management of your rental products and improved your overall efficiency :) We appreciate your understanding regarding the page loading speeds. We are constantly working on enhancing our platform’s performance and your feedback is very helpful in this regard. ### 7. Great for beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Austin L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Twice Commerce?** I like that it is straight forward, good documentation on how to use their platform. They've recently updated their pricing, actually lowering it, which helped us decide to use them over other platforms. **What do you dislike about Twice Commerce?** There are a few features I'd like to have like syncing to my Google calendar. **What problems is Twice Commerce solving and how is that benefiting you?** We are looking for a simple way to rent equipment online and collect security deposits automatically. Once items have been returned undamaged security deposits will be returned. Doing this upfront when the item is reserved helps make pickup a smoother process and customers know before reserving the secturity deposit requirement. **Official Response from Bianka Deininger:** > Hi Austin, thanks a ton for your feedback, it's much appreciated :) Did you know that you can sync your TWICE orders to your Google Calendar via our Webhooks? The setup takes only 5-10 minutes and we can guide you through it. Feel free to get in touch via the chat and we'll be happy to assist! Best regards, Bianka ### 8. Great tool to start your business **Rating:** 4.0/5.0 stars **Reviewed by:** Kirill N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2024 **What do you like best about Twice Commerce?** One of not so many vendors who offer monthly subscription. The set up was fairly easy. Its easy to use, support is responsive and usually responds within an hour. Integration with payment providers is fast and easy. **What do you dislike about Twice Commerce?** SKU management needs some redesign. Adding a product requires 10 min of your time. Also it would be nice to have more flexibility in editing the appearance of embedded blocks. Also what im missing is a field on a product card where i could indicate a retail price of a product. And check out form needs more customization to attach both rental agreement and TC. Also its impossible to attach an insurance option (or any other add). But the biggest pain is that you need to choose the delivery method at the very beginning of the process. And then when you picked products and want to change the delivery method everything resets and you have to start from the scratch **What problems is Twice Commerce solving and how is that benefiting you?** It helps me to solve the problem of creating a marketplace for the items. Basically it replaces the website constructor and CRM **Official Response from Bianka Deininger:** > Thank you for your valuable feedback. We’re glad to hear you found the setup straightforward :) Regarding your concerns about SKU management and product additions, we'd like to suggest some features that may streamline your process: you can import your entire inventory via a .csv file, duplicate products, and use pricing templates to speed things up. Also, you can now add the purchase price for each item directly in the inventory section. For the customization of embedded blocks and the checkout process, we would love to learn more about the specific changes you're looking to make. Please reach out to us via our support chat so we can better understand your requirements and guide you accordingly. Also, our help center provides step-by-step instructions on including a document for e-signature at checkout, ensuring your Terms and Conditions are properly set up for customer acceptance. Regarding the delivery method selection, we understand the frustration with the need to reset your choices when changing methods. This behavior is due to the availability checks that are specific to each delivery option. We are however working to enhance this feature. Stay tuned for updates! ### 9. Nice to have a change **Rating:** 3.5/5.0 stars **Reviewed by:** Lacey P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Twice Commerce?** It's nice to have something differnt to choose from for a selling platform. It seems like it would save a lot of time and hassle of posting to other platforms. **What do you dislike about Twice Commerce?** when I was using the mobile version it seemed harder to navigate or that it didn't have as much info that was as easy to find as the desktop version. **What problems is Twice Commerce solving and how is that benefiting you?** Writing out the posts for me was nice, I only had to change or add a few things that the AI wouldn't have known from the image that I sent anyways. **Official Response from Bianka Deininger:** > Hey Lacey, Many thanks for your feedback! I am happy to let you know that the Listing Creation will soon be available as a dedicated App on both Android and iOS - I am sure, it'll be a gamechanger for navigating :) Stay tuned and best regards, Bianka ### 10. Effortless and Fast Motorcycle Rentals with Twice – A Solid 8/10 Experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Tobias S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Twice Commerce?** The standout feature of Twice Commerce is undoubtedly its simplicity and speed. As a new user of just two weeks, I've found the process of listing my motorcycles for rent to be incredibly straightforward and efficient. The platform's user-friendly interface and hassle-free operations have made the experience of renting out my bikes not just easy but enjoyable. The quick turnaround time from listing to renting out the bikes is impressive, making Twice Commerce a go-to for those looking to rent out their motorcycles with minimal fuss. **What do you dislike about Twice Commerce?** While Twice Commerce excels in many areas, it does have its limitations, particularly in terms of customization options. Unless one opts for the premium, high-end product, the platform feels somewhat restricted in allowing individual flair and personalization. This lack of customization can be a drawback for those seeking to tailor their rental experience more uniquely. However, this is a minor issue compared to the overall efficiency and convenience that Twice Commerce offers. **What problems is Twice Commerce solving and how is that benefiting you?** As a user, I find Twice Commerce to be a convenient and efficient online platform for motorcycle rental, offering me a wider market reach, streamlined transactions, secure interactions, and supportive customer service, which altogether simplifies and enhances my rental experience. **Official Response from Vlada Konstantinova:** > Hi Tobias, thank you for the kind feedback! We're glad to hear that you found our platform to be efficient and easy to use. Saying this, it's also easy to recognise some not yet existing features that would make your website more personalised. The customization capabilities are something that we keep in mind and are working towards - so be on the lookout for some exciting news coming out soon! If you ever have any questions or need assistance, please feel free to reach out :) Best, Twice Commerce team ### 11. Capabilities Unlike Any Other **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Twice Commerce?** The sheer amount of features and capabilities in Twice, are what make it an easy choice. As a web developer, it's an invaluable resource for rental ecommerce - giving our team the ability to integrate everything we'd need while being the best choice for the retail company in servicing clients, managing inventory and payments with unmatched control. **What do you dislike about Twice Commerce?** It's not always to see options for out of the box design, but a lot more can be done with it. **What problems is Twice Commerce solving and how is that benefiting you?** Twice gives us all of the API integrations we need to build a flawless store. It also helps the client have incredible control over their business, payments and inventory. **Official Response from Bianka Deininger:** > Joseph, thank you for your comprehensive review of Twice! We're thrilled to know that our platform serves as a crucial tool for you. Your insight regarding the visibility of design options has been noted, and we will be enhancing our platform's usability and flexibility in the future - stay tuned! Your acknowledgment of the API integrations and control it provides over business operations is greatly appreciated. Should you have any further feedback or require assistance, our chat support is always ready to assist. Thanks for being a part of the Twice community! ### 12. Very slight and easy to use Webbased software **Rating:** 4.0/5.0 stars **Reviewed by:** Rémon G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2024 **What do you like best about Twice Commerce?** Very quick response on answers. Easy to use and many settings to use **What do you dislike about Twice Commerce?** At the time it isn't possible to adjust products, we would like to rwnt products in stock, like 10 at a time. Will be in the further we hope. **What problems is Twice Commerce solving and how is that benefiting you?** The fact that items will rent twice ar a time. Easy to see who rent which products **Official Response from Bianka Deininger:** > Thanks for your feedback on Twice Commerce! We'd like to resolve the situation you mentioned regarding product adjustments. Could you please reach out to us via the chat to discuss the exact situation you want to resolve? Product availability always depends on the individual items in your inventory, so we're not entirely sure we understand the issue at hand. Let us know, and we’d be happy to help! :) ### 13. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dayvia G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Twice Commerce?** I love the fact that support was so knowledgeable and ready to help me solve any issues. **What do you dislike about Twice Commerce?** There are none, the service was easy to use and support was very helpful. **What problems is Twice Commerce solving and how is that benefiting you?** Twice Commerce helped me simplify my flow on the store to lead customers to finalize a purchase. ### 14. So far, so good **Rating:** 4.5/5.0 stars **Reviewed by:** JOHN C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Twice Commerce?** I was looking for a selling platform that would enable me to take online reservations for campsites and trailer park sites. I was originally experimenting with Shopify and Wix but it seems surprisingly difficult to find apps or widgets suitable for this kind of multi-day reservation. I just needed something simple. Rentle has been really easy to set up so far and the functionality of the reservation system is great. **What do you dislike about Twice Commerce?** I'm hoping that once I upgrade my site to the paid 'Discovery' plan that I will be able to customize more of the colors and design of the site. There are a few things I would like to remove from the 'ABOUT' section of my website like store hours, but I can't figure out how to do that yet. Hopefully the paid plan will give me more design flexibilty. **What problems is Twice Commerce solving and how is that benefiting you?** Rentle is allowing my customers to book campsites and trailer sites. After a site is booked the rental duration is blocked off to prevent double bookings. That is exactly what I wanted! Simple. **Official Response from Vlada Konstantinova:** > Hi John, We're happy to hear that you've found what you needed for your campsite rental with Twice and certainly appreciate your feedback about the setup process! We understand that the customisation capabilities are quite limited at the moment, and it's something that we're working on -- for example the Branding Add-on is now available to all users. Quick tip: although, unfortunately, there's no one-click way to do that in the moment, removing opening hours from your settings also should also remove the respective line from the "About" page. If you have any further questions or insights to share, please don't hesitate to reach out to us :) Best, Twice Commerce team ### 15. Great piece of Software **Rating:** 4.5/5.0 stars **Reviewed by:** Markus N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Twice Commerce?** I really like the UI-Design and how easy it is to get started and get your first items up and running. Implementing the plugin in our Wordpress website was pretty easy and straightforward. **What do you dislike about Twice Commerce?** Something I think can be aprooved in the future would be more ways to customize the checkout process and more ways to customize the timeslots during the booking process so that everyone can choose whatever date they want. **What problems is Twice Commerce solving and how is that benefiting you?** With Rentle we can easily create our Online Rental Shop and get started in a matter of days. Its solving the problem that we had no idea how to set everything up and rentle offers a great way to have everything already in place and you just need to fill out and add your own content. **Official Response from Vlada Konstantinova:** > Hi Markus, Thank you for sharing your thoughts on our software! We're thrilled to hear that you liked our user design and the embedding feature. We understand that our customisation capabilities may be quite limited at the moment, and would love to hear more about your idea -- we have recently created a feedback board (accessed via https://updates.twicecommerce.com/feedback), which is reviewed directly by the product development team. We encourage you to share any suggestions there -- you can also check out our product updates on the same page :) Best, Twice Commerce team ### 16. Building a renal website with no code **Rating:** 4.0/5.0 stars **Reviewed by:** Badr B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Twice Commerce?** No code Fast I tried coding the website which can be done but required time considering all the features, using wordpress or prestashop takes also too much time. Shopify is good for selling but not for renting **What do you dislike about Twice Commerce?** I am honestly still thinking about moving to a fully code website when i have the time, but i didn't have time to try all the features on the free plan yet. Maybe it will be enough, I need more languages (french especially), also I want to be able to create apointment to try the clothes (I am building a clothe rental website) before booking the rental period I need to make sure it's fully optimized for SEO, google business .... **What problems is Twice Commerce solving and how is that benefiting you?** I tried coding the website which can be done but required time considering all the features, using wordpress or prestashop takes also too much time. Shopify is good for selling but not for renting **Official Response from Bianka Deininger:** > Hi Badr, many thanks for your review - it's much appreciated! While we are working on more optimization tools, did you see, that French is a supported language for your sales channels? We currently have 18 different languages available for your Rentle Store. Feel free to reach out to us anytime via the support chat and we'd be happy to help find the best setup with you. ### 17. Very good software for rental businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Nicola H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Twice Commerce?** It's super easy to handle. I created my online shop within 1 day. I always got quick answers from Twice employees and they have been very friendly. **What do you dislike about Twice Commerce?** I'm curious to learn more about the possibilities to individualize the shop frontend. I didn't find filter options yet, for example. **What problems is Twice Commerce solving and how is that benefiting you?** We always had the challenge to find a software for rental as rental comes with complete different needs as selling products. **Official Response from Bianka Deininger:** > Hi Nicola, Thank you so much for sharing your thoughts and experiences with Twice Commerce. We're thrilled to hear you found our platform easy to use and that our team could provide the support you needed quickly and friendly. Regarding your curiosity about customizing the shop frontend, we appreciate your eagerness to explore more possibilities. While direct filter options are not available yet, a good interim solution is to group your products into categories. If you have further questions or need more tips on using our platform, please don't hesitate to reach out through the chat in our product. We're here to help! Warm regards, your Twice Team ### 18. Enjoying Twice For My Rental Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Twice Commerce?** Twice is extremeley helpful because itprovides a simply way to cover the needs of my business. Being a rental business, there are particular nuances in terms of availability of my products. Rentle does a great job providing a solution that allows clients to reserve my products **What do you dislike about Twice Commerce?** I don't like that its difficult to sync my order requests up to my other booking calendars. This prevents me from from enabling instant book capailities through rentle. I also wish I could be alerted via text message when I get a booking request **What problems is Twice Commerce solving and how is that benefiting you?** I have a venue rental business and it was an easy way to build a website for my business by syncing products, pricing and calendar availability into one tool **Official Response from Vlada Konstantinova:** > Dear customer, Thank you for taking the time to share your experience with Twice. We're thrilled to hear that our software has been a great solution for your use case! We understand the importance of seamless integration with other calendars and genuinely apologise for any challenges you've faced in regards to that. Saying this, it is possible to connect your admin to the majority of applications using Twice webhooks and external automation tools -- you can check out our webhook article in the Help Center:) If you have any further questions or insights to share, please don't hesitate to reach out to us! Best, Twice Commerce team ### 19. Rental and Re-commerce solution with good features **Rating:** 4.0/5.0 stars **Reviewed by:** Manuel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Twice Commerce?** Global rental platform with sales, rental and re-commerce : good number features Automated deposit "rentle payment" with 30 days Automatic emails (I haven't tested this option yet) The way to connect any rental product on a website (by iframe) Multilingue support is good The possibility to swtich between delivery or pickup Customer support is listening **What do you dislike about Twice Commerce?** 1/ Bundles package are not personnalized : my business is hiking and outdoor rental for the family and beginner. So they have some product at home and i want to propose a good experience with tips through a bundle pack with many accessories. Exemple : a ultralight back for bivouac, with 3 models of tents with variantions, 3 models of backpack with variantions, many accessories like headlamp, cooking pot, stove, hiking poles. I would like my customers to be able to choose the best options for them in this pack : offer a personalized experience in a pre-composed pack 2/ Marketing and e-commerce tools : like cross selling or upselling in product page or cart or after payment. I use shopify for my sales and i would to do the best environnement to promote my rental service **What problems is Twice Commerce solving and how is that benefiting you?** Rental and re-commerce : good number features to grow my business in few years Automated deposit "rentle payment" with 30 days : with stripe and 7 days deposit it's terrible because Automatic emails : so as not to forget important emails and facilitate the customer experience Delivery or pickup : perfect for my business. To see if I can offer different modes of transport and a price list **Official Response from Vlada Konstantinova:** > Hi Manuel, Thank you for taking the time to write your feedback! We're happy to hear that you are satisfied with the embedding opportunities and automated features in our software. Although Twice may not have all of the preferred features now, we're always working on extending our capabilities and are glad to hear your suggestion in regards to the product bundles. We'd also love to learn more about your upselling request: currently, we have the option to do so via "Recommended products" -- could that be the solution you're looking for? If you have any further questions or insights to share, please don't hesitate to reach out to us. Best, Twice Commerce team ### 20. Well-structured layout, pleasing appearance, works perfectly fine. **Rating:** 4.0/5.0 stars **Reviewed by:** Nils W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Twice Commerce?** - Every site is easy to use and nice to look at - Import functions are easy to understand and do their job **What do you dislike about Twice Commerce?** - Can't import product catalog (yet?) - Sell and Rent option don't rely on the same dataset (so no purchase of used items) **What problems is Twice Commerce solving and how is that benefiting you?** - Rent clothing without the stress of administrating owm software **Official Response from Bianka Deininger:** > Hi Nils, Thank you for taking the time to leave us feedback on G2. It's wonderful to hear that you find our site aesthetically pleasing and user-friendly, especially when it comes to the import functions. We understand your concerns about the current limitations, such as not being able to import product catalogs and the separation of sell and rent options in the inventory. These are areas we are exploring to improve in the future. Your feedback is invaluable to us as it helps prioritize developments that matter most to our users. Renting without the hassle of managing your own software is exactly what we aim to facilitate, and we're glad this has been beneficial for you. For any further suggestions or if you'd like to discuss potential workarounds until these features are implemented, please reach out via the chat in our product. We're here to support you. Best regards, your Twice Team ### 21. Customer Service is faultless! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary F. | LCS Service Agreements Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Twice Commerce?** Customer service is attentive, on the ball, helpful, courteous and knowedgeable. For me renting out Lego sets is a new venture. This was a local manual spreadhseet in the past, now so much easier with the online portal. Loading all the 70+ sets was something new, but then understanding copying products, helped, shipping options helps, reports, branding are all included in basic fee, plus it's 50% off if you're under $1000 a month. Not there yet :-) **What do you dislike about Twice Commerce?** Offered payment processor setup is not straightforward and fees are high, on the flip side, I can use manual invoicing to allow my customer sto use multiple payment processors I have access to. As a local and nationwide business, this includes PayPal, Bank Transfer, Strip or Cash **What problems is Twice Commerce solving and how is that benefiting you?** Providing an e-portal to hire and organise Lego sets. It keeps track of hire duration, allows customers to select their own sets and durations before checkout. Business has grown this way, as with a spreadsheet, this was no longer possible. ### 22. Rentle is intuitive and simple, exciting to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Twice Commerce?** What I like about Rentle is it seems to cater to all my needs as a car rental company. The interface is sleek, I showed my website to my friends and they thought it was professional. It is better than booqable so far in my opinion. **What do you dislike about Twice Commerce?** I wish there was a student plan for Rentle. Right now I'm a student, and the Discover plan pricepoint is a little high. **What problems is Twice Commerce solving and how is that benefiting you?** Rentle is making it easier for me to rent my cars out, and move away from Turo, which takes a huge fee. I get to control my destiny and make my customers prouder by passing on the cost savings to them. **Official Response from Vlada Konstantinova:** > Thank you for the review, Kevin, we really appreciate it! It's great to hear that our software was a great fit for your car rental business :) Although we are not yet able to make any changes to our pricing, we're always expanding the number of features available for each plan to make your experience more worthwhile -- check out our newest pricing plan to spot the updates. If you have any further thoughts or questions, please don't hesitate to reach out! Best, Twice Commerce team ### 23. Great tool with good structure **Rating:** 4.0/5.0 stars **Reviewed by:** Gerhard B. | Angestellter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Twice Commerce?** Easy to use and great possibilities **What do you dislike about Twice Commerce?** German is not implemented so well, please improve. **What problems is Twice Commerce solving and how is that benefiting you?** On the implementation of business and its executions **Official Response from Bianka Deininger:** > Thank you so much for taking the time to provide your valuable feedback! We're thrilled to hear that you find TWICEeasy to use and full of great features. We appreciate your comments about the German language implementation. We're continuously working to improve our platform, and your input is crucial in this process. Could you please reach out to us through our support chat? We'd love to hear more about your suggestions on how we can make our service even better :) ### 24. Good applications with logic **Rating:** 4.0/5.0 stars **Reviewed by:** Andreas K. | Geschäftsinhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2024 **What do you like best about Twice Commerce?** Good applications with logic. Good selection with easy application. **What do you dislike about Twice Commerce?** Not yet known or determined, thank you. **What problems is Twice Commerce solving and how is that benefiting you?** Simple implementation of the shops **Official Response from Bianka Deininger:** > Thank you for your feedback and for highlighting what you enjoy about Twice Commerce! It's wonderful to hear that you appreciate the logic and ease of use in our applications. We’re glad that you haven’t encountered any issues so far. If anything comes up in the future or if you have suggestions for improvement, please don’t hesitate to contact us through our support chat. ### 25. Seems easy to use and help is good **Rating:** 3.5/5.0 stars **Reviewed by:** Donna H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Twice Commerce?** It seems easy to set up and not that complicated to integrate into site although would be better if you could do it straight from the app. **What do you dislike about Twice Commerce?** It's annoying that the WIX app for Twice does not have full functionality. **What problems is Twice Commerce solving and how is that benefiting you?** As I have a non-wordpress website, it is the only platform I've found that has a proper rental system that can integrate. **Official Response from Bianka Deininger:** > Hey Donna, many thanks for taking the time to review TWICE! I ma happy to let you know that the TWICE App on Wix is under constant development and we can expect some updates very soon. Many of the missing features can be replaced by utilizing Wix's features, e.g. online payment processing or delivery settings, just to name two. Feel free to send us a message via the Chat and we'd be happy to help looking into individual solutions for you! BR, Bianka ### 26. A great idea, with a unexpectedly high learning curve **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Twice Commerce?** Creating the very basic site is very easy. From opening the shop to selling your first rental in-store using mobile-payment might take only few days. **What do you dislike about Twice Commerce?** Adaption to modern rental world is still way behind. The service has a mantra of making renting generally more accessable, but if the customer base that they are serving constists of ski-center rentals and mountain-biking rentals, this does not offer anything to normal innovative people without a brick and mortar stores, like renting their own ice-hockey goalie equipment from their home, or renting their own electrical tools and shipping them with courieer services. I feel there is huge possiblity, but they are focusing on keeping alive the old industry, not focusing on creating space for the new comers. **What problems is Twice Commerce solving and how is that benefiting you?** The rental website creation, and full payment flow. **Official Response from Vlada Konstantinova:** > Dear user, Thank you for taking the time to share your thoughts on our software; we appreciate your feedback and are happy to hear that you were able to quickly establish your business with Twice! At the same time, we're sorry to hear about the learning curve and low suitability for the SMB owners. Although we've already taken some steps in that direction, for example extending the feature offering at lower-tier plans and creating the Listings platform, our team is always looking for more ways to better meet the needs of our users and would love to learn more about which capabilities you're missing in Twice. If possible, please reach out to us via the support chat, or leave your idea on the feedback board (can be accessed through https://updates.twicecommerce.com/feedback). Hoping to serve your business better in 2024, Best, Twice Commerce team ### 27. Great Solution for Hire Businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Twice Commerce?** Very user friendly software that allows you to set up hire stores entirely online. It also intergrates really well with Stripe (card payment software). The customer service is excellent and the price is very reasonable. **What do you dislike about Twice Commerce?** Missing some features that I feel would be helpful, however they do encourage all feedback to developers and make updates regularly. So even though they are missing currently, I feel as time goes on, those features will make an appearance. **What problems is Twice Commerce solving and how is that benefiting you?** Creating online store for customers to browse products, check availability and make a booking with payment all in one very easy process. **Official Response from Vlada Konstantinova:** > Hi Melissa, Thank you so much for taking the time to share your feedback. We're especially happy to hear that you've enjoyed your experience with our customer support team :) In regards to the functionality - we hope that you were able to find some of your preferred features in our product releases throughout the time; if not - please be sure to let us know! Best, Twice Commerce team ### 28. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Twice Commerce?** Great customer service and all in all very easy to use. **What do you dislike about Twice Commerce?** The booking calendar have proven a little hard to use for some of our customers. Hoping for updates regarding the calendars UI and speed when embedded. But all in all, still a great product. **What problems is Twice Commerce solving and how is that benefiting you?** Excellent inventory management and easy to use. **Official Response from Bianka Deininger:** > Thank you for taking the time to review Twice Commerce! We're thrilled to hear that you appreciate our customer service and find our platform easy to use. We understand your concerns regarding the booking calendar's usability and speed. We are actively working on updates to enhance the UI and performance, especially when embedded. Your feedback is invaluable in guiding these improvements :) ### 29. Rentle - the shopify for rent-based business models **Rating:** 5.0/5.0 stars **Reviewed by:** Philip B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Twice Commerce?** - Rentle has a very modern and intuitive design - The pricing distinguishes between smaller and larger businesses which makes it affordable even for lower margins - Technology seems to be based on modern frameworks *yay* **What do you dislike about Twice Commerce?** - I wish the product description area would support markdown language **What problems is Twice Commerce solving and how is that benefiting you?** I want to start a small side gig of renting self-built photobooths for events and was on the search for a modern and nice looking platform so I don't have to write everything myself and can focus on the product itself instead. As it is only a side gig, it will only be a smaller revenue. Whilst I am willing to pay for the product, it is not economical to pay > 50% for the shop software which would have been the case with other platforms. With rentle I found a great platform which distinguishes pricing for small businesses (>20$ month) which makes it affordable. **Official Response from Bianka Deininger:** > Thank you, Philip, for your valuable feedback! We're delighted that Rentle's modern and user-friendly design has been a highlight for you. We understand the importance of affordability, and our pricing structure caters to businesses of all sizes, including smaller ventures like yours. We appreciate your suggestion regarding markdown language support in the product description area, and I am happy to let you know that enhancing formatting options is already on the roadmap :) If you have any further questions or need assistance, please feel free to reach out. ### 30. Summer side business creation with Rentle **Rating:** 5.0/5.0 stars **Reviewed by:** Roman S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Twice Commerce?** Ive just started and set up a basic version of the rental shop within 30 min. It is exactly what I need. We starting a small side business of SUP and Jey ski rental since our office has good water access and we bought SUP boards for ourselves. It was so easy to set up so I am looking forward to using it. Thank you! **What do you dislike about Twice Commerce?** It was not very clear what I get for free and what I get for paid version. But now I understand and if we decide to scale this business or it will make us some profits I will definitely choose paid version :) **What problems is Twice Commerce solving and how is that benefiting you?** It is solving advance booking of the equipment for me, so I do not need to creat a separate web site for that. It is allowing less operational hustle with preparation to rentals. **Official Response from Bianka Deininger:** > Absolutely, Roman! We're thrilled to hear that you were able to quickly set up your rental shop for your SUP and Jet Ski side business using Rentle. We understand that it may have been a bit unclear at first about the features included in the free and paid versions, but we're here to help clarify any questions you may have. As your business grows and becomes profitable, we'll be more than happy to assist you in exploring the benefits of our paid version. Don't hesitate to reach out to us if you need any further support. Good luck with your summer rental venture! Best, Bianka :) ### 31. Generally fantastic, but frustrating growing pains that make it difficult to manage our business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Twice Commerce?** Rentle is easy to use, with helpful professional features and is a great add-on to our business so that we don't have to develop an app or webstore oursevles. It is generally easy to setup and manage **What do you dislike about Twice Commerce?** - Constantly changing price structure (two MAJOR to restructures in 2 years - each time after having changed our business processes to work around certain features/blocks included in our package - extremely frustrating!) - When customers make a rental booking, it defaults to the earliest available collection slot that you offer, but there is nothing to tell the customer that they have to choose a collection time as part of their booking (just a list of times hidden at the bottom of the page with no words or instructions), so many people miss it. Bookings come through with a 05:00 start time and we then have to contact customers to find out when they are actually intending to collect. It would be very easy for Rentle to rectify this by making it mandatory for customers to choose a collection slot (instead of assuming one, which the customer then has to realise they need to change), but Rentle don't seem at all interested in making this simple user experience change. Apparently we are the only business to report this issue, so it is not on the development agenda. - We don't seem to be able to add any custom wording to the booking confrmation emails which customers receive initially. I would have thought that many rental business would want the ability to communicate any special instructions, or what to expect next. **What problems is Twice Commerce solving and how is that benefiting you?** Ability for customers to view live availability and make instant bookings. Abilty for us to manage our rental inventory and take online bookings. This greatly reduces the amount of email and phone admin time needed. **Official Response from Bianka Deininger:** > Thank you for sharing your thoughts on Rentle; we truly appreciate your feedback. We're pleased to hear that Rentle's user-friendliness and professional features have been valuable to your business. We understand that frequent changes in pricing structures can be frustrating, and we apologize for any inconvenience caused. We continually evaluate and adjust our pricing to provide the best value. We'd be happy to discuss them with you to find the most suitable plan for your business. Your feedback regarding the booking default collection time is valuable, and we appreciate you bringing this to our attention. While we cannot promise an immediate change, we are actively considering your suggestion to improve the user experience. We understand the importance of customizing communication with your customers. The ability to add custom wording to booking confirmation emails is on our development roadmap, and you can look forward to this feature in the future. If you have any further questions or insights to share, please don't hesitate to reach out to us. Your feedback is invaluable as we work to enhance Rentle to meet your business needs effectively. :) ### 32. Thoughtful the business owners. **Rating:** 3.5/5.0 stars **Reviewed by:** Julian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Twice Commerce?** So far it's the only platform that offers variety in my rentals **What do you dislike about Twice Commerce?** It's hard for employees or nonfrequent users to jump on and use the program with ease. **What problems is Twice Commerce solving and how is that benefiting you?** Variety through packages. This helps us build structure. **Official Response from Bianka Deininger:** > Thank you for taking the time to review Twice, Julian! We're delighted to hear that our platform's variety is making a positive impact on your rentals. Your feedback about the ease of use for employees and less frequent users is invaluable, and we're keen on making improvements in this area. If you have any specific suggestions or need further assistance, please don't hesitate to reach out through the chat in our product. Best - Your Twice Team ### 33. Rentle as an accelerator **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Twice Commerce?** it s easy to use and implement helpful support there are many features available integration is easy we want to use rentle frequently **What do you dislike about Twice Commerce?** it is always possible to improve, so for instance that you can directly select renting times in calendar is a function we are missing. We will test the next plan (discover) **What problems is Twice Commerce solving and how is that benefiting you?** We need software to present our photography equipment to public and make it rentable. **Official Response from Vlada Konstantinova:** > Hi David, Thank you for taking the time to share your review! We're happy to hear that you wish to become a frequent user of our software :) We hope that you've also enjoyed our Discover plan -- we have just extended the number of available features, although some of your requested capabilities might be still missing. Our team is tirelessly working on improving Twice, and your suggestions are very appreciated! We'd recommend keeping an eye on https://updates.twicecommerce.com/ to not miss any exciting news. Best, Twice Commerce team ### 34. Easy to setup and get going **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Twice Commerce?** Easy to setup, Features are numerous and easy to implement **What do you dislike about Twice Commerce?** too expensive for the options, non US based is hard to navigate. some options don't work **What problems is Twice Commerce solving and how is that benefiting you?** easy setup of a rental system for my new company. lets me test the system without a huge commitment in cash and time **Official Response from Bianka Deininger:** > Thank you for your feedback on G2. We're thrilled to hear that you found Twice Commerce easy to set up and our features straightforward to implement. Our goal is to make the rental system as accessible and user-friendly as possible, so it's great to know you've been able to test the system effectively for your new company without significant investment. We're sorry to hear that some aspects didn't meet your expectations, particularly regarding pricing and the challenges due to specific regions. Your insights are crucial for us as we strive to improve and adapt our services to better suit our diverse user base. We're also looking into the issues you mentioned with some options not working as expected. If you have any specific concerns or need assistance navigating our platform, please don't hesitate to reach out through the chat in our product. We're here to help make your experience with Twice as rewarding as possible. Best wishes, your Twice Team ### 35. Easy to use. Everything that we needed **Rating:** 4.0/5.0 stars **Reviewed by:** Drew B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Twice Commerce?** Rentle has been great in helping with any questions that we may have while building our site. It is super easy to use and has everything our business needs. Would recommend it to others. **What do you dislike about Twice Commerce?** Wish that there were more payment options. We really would like to be able to link our payment processor through our credit union to our site but that feature isn't currently available. **What problems is Twice Commerce solving and how is that benefiting you?** We were at a loss as to how to run an RV and equipment rental site online. Everything that we found would allow for bookings for hours but not days. Rentle has the ability to add days, weeks and even months. **Official Response from Bianka Deininger:** > Many thanks for your review, Drew! Great to read, you found the setup easy. Adding more online payment options is part of our roadmap already and I hope we'll be able to support your method soon as well. Feel free to keep an eye on our product updates to not miss out on this release or any other update that might interest you: https://updates.rentle.io/ Best regards, Bianka ### 36. Simple to setup but still feature rich **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Twice Commerce?** I was able to set up my store and start renting online in less than 30 minutes. The dashboard is very intuitive and easy to use. I've been using the free version, and apart from one or two nice-to-haves, it pretty much does everything I need without the need to upgrade to the paid version. It integrates nicely on my website. **What do you dislike about Twice Commerce?** There's really not much to complain about. If I were to ask for one improvement, it would be a cheaper upgrade option. The free version does everything I need except one or two nice-to-haves. I'm weighing up wether these nice-to-haves are worth the monthly paid fee. I'd prefer to be able to select just the individual functions I need rather than pay for a bundle. But it's only a tiny thing. **What problems is Twice Commerce solving and how is that benefiting you?** Online booking system for my e-bikes. **Official Response from Bianka Deininger:** > Thank you, Steve, for your feedback on Rentle! We're delighted to hear that you found the setup process simple and that the platform offers a range of features that meet your needs. Unfortunately selecting single features is not part of our offering, however I am happy to let you know that new pricing plans will become available later this week. Should you need any assistance or have further questions, please feel free to reach out. We're here to support you along the way. Best regards, Bianka ### 37. Easy all round **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Twice Commerce?** easy set up, easy to train staff and customers on use **What do you dislike about Twice Commerce?** not a lot - could use native signature **What problems is Twice Commerce solving and how is that benefiting you?** got us away from a paper system **Official Response from Vlada Konstantinova:** > Thank you, Jeremy! We're thrilled to hear that you found it easy to set up your business with our software - if you do end up having any questions, please don't hesitate to reach out to us. We understand that native signature could be a nice addition to the product offering, and encourage you to share the idea to our product development team via the Feedback Board in the admin. We hope to serve your company even better in the upcoming years! Best, Twice Commerce team ### 38. Best Rentals Experience with 'Rentle' **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2023 **What do you like best about Twice Commerce?** I like the services they offer with the better User Interface and User Experience they provide to the customers. Website loading time is very very smooth and easy to accessable. **What do you dislike about Twice Commerce?** Plan is very costly according to Indian region, Not able to integrate local payment gateway. **What problems is Twice Commerce solving and how is that benefiting you?** Rentle is providing better service to start your own rental shop in minutes, nowadays it is very essential part of everyone life, **Official Response from Bianka Deininger:** > Hi Shivam, Many thanks for your feedback! Allowing more custom integrations for e.g. local payment gateways is something we want to allow in the future - feel free to keep an eye on our product updates, to not miss out on any update :) https://updates.rentle.io/ ### 39. Saved my car rental company! **Rating:** 5.0/5.0 stars **Reviewed by:** Horatio A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Twice Commerce?** so i used Turo to rent out some of my cars, after a while i wanted to do this off the Turo platform and made my own company, built a website with Wix paid for a 3 year plan and only after my website went live did i found there online booking and car managment system does not permit car rentals!! a big flaw! so in a panic i went on the hunt for somthing that will work with my current website/Turo and others. i found Rentle and i has been amazing! it is really easy to use, i can manually book out cars with customers who booked on Turo or over then phone, i can take payments, take cars offline for repairs, keep track of sales and bookings, honeslty 10/10 ive not found an issue at all, ive paid to upgrade my plan just because im finding more and more they offer the better my compnay can grow 10/10 **What do you dislike about Twice Commerce?** umm not much really, i guess if you had to push me, i would say the prices could be sent in the county your in, e.g im in England and trying to work out what im spending or signing up for is a little off as all the money is shown is USD rather then GBP. **What problems is Twice Commerce solving and how is that benefiting you?** keeping track of double bookings which we have a big issue off before coming over to Rentle, this also means we are able to strim line staffing and where cars need to be at all times **Official Response from Bianka Deininger:** > Hello Horatio, It's a pleasure to read your valuable feedback - many thanks for it :) Let us know anytime we can support you with anything. Best regards, Bianka ### 40. Upgrading from free **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Twice Commerce?** The software is customer friendly and easy to use **What do you dislike about Twice Commerce?** We are a very small operation, cost can be an issue for us. **What problems is Twice Commerce solving and how is that benefiting you?** Requirement of a security deposit **Official Response from Bianka Deininger:** > Thank you for taking the time to review Twice Commerce! We're pleased to hear that you find our software customer-friendly and easy to use. We understand that cost can be a significant consideration, especially for smaller operations like yours. We want to ensure you're getting great value, so please consider our annual plans, which offer a 25% discount across all paid options. This could be a more cost-effective solution for your business. ### 41. Easy set up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Twice Commerce?** I was struggling through another rental software platform when I decided to create a free account on Rentle for my new business. I wish this had been my first stop because the excellent tutorial walked me through everything I needed in the first few minutes. **What do you dislike about Twice Commerce?** I wish the ability to add my branding package to the online store was available as a free option during the trial as it was on another platform that I previewed. The information provided suggests that I will not have any trouble adding my branding attributes to my online store. However, as a new business, every penny counts and I do not want to pay for the "branding block" only to find out that my fonts are not available to use on this site. That said, I do expect that Rentle will be my final choice for my business. **What problems is Twice Commerce solving and how is that benefiting you?** I do not want to manually track my orders, and I am also looking for a sleek platform that will attract customers **Official Response from Bianka Deininger:** > Thanks for your feedback! We're glad to hear that Rentle's tutorial helped you get started quickly. We're confident that Rentle will be a great choice for your business, providing automated order tracking and an attractive platform to attract customers. If you have any further questions, feel free to reach out. We're here to help! Best regards, Bianka ### 42. Midwest Fun Stuff Loves Rentle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Twice Commerce?** I love that Rentle is very user friendly and easy to embed on to my website. Using the widget makes it simple. I love that Rentle offers a free package for those who are just starting out. **What do you dislike about Twice Commerce?** If I could change one thing it would to be able to show product descriptions on my embedded website. Currently when embedded, Rental only shows product and price. **What problems is Twice Commerce solving and how is that benefiting you?** I am no coder, so the software that Rentle provides allows me to easily set up my store and integrate it into my website. I spent a lot of time looking for a way to do this. Rentle solved that problem for me. **Official Response from Bianka Deininger:** > Thanks so much for your review! Did you know, that you can also directly embed a product, so all information related to this product shows immediately? Name, image, price and description? You'll find detailed instructions in the "embedding" section of our support center: https://support.rentle.io/en ### 43. User reveiew - rentle **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Twice Commerce?** Easy to setup your rental store, easy to take payments, easy for inventory management and when you get a little stuck, the help topics are absolutely fantastic. I managed to setup a store with 60 products in around 2 days. **What do you dislike about Twice Commerce?** Its difficult to differentiate your store from other stores due to the lack of branding possibilities. Its also not possible (as far as im aware) to attach PDFs to your products, for things like user guides or specification documents. **What problems is Twice Commerce solving and how is that benefiting you?** For tool rental, the software helps me to remove a barrier for people wanting to hire, as you can rent products within a few clicks. The product itself helps me do differentiate from competitors. **Official Response from Bianka Deininger:** > Thank you, Kristian, for sharing your feedback on Rentle! We're thrilled to hear that you found the setup process easy and that Rentle has been helpful for managing your inventory and processing payments. We're glad that our help topics have been fantastic in guiding you along the way. We also appreciate your suggestions regarding branding possibilities and the ability to attach PDFs to products. Allowing more customization possibilities is already part of our roadmap and I'd recommend keeping an eye on https://updates.rentle.io/ to not miss on any news :) Best regards, Bianka ### 44. amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Kholwa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Twice Commerce?** our customers find it very simple to navigate **What do you dislike about Twice Commerce?** not much . **What problems is Twice Commerce solving and how is that benefiting you?** mobile business expanding **Official Response from Vlada Konstantinova:** > Hi, thank you for the kind feedback! We're happy to hear that your customers find it easy to use the software and hope to support your business even better in the upcoming years. Best, Twice Commerce team ### 45. Incredible attention to detail and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Twice Commerce?** Your are supported through every process; from setting up to making your first sale. The interface is slick and appreciated by my customers. Just a class act all the way! **What do you dislike about Twice Commerce?** I don't really find anything negative about Rentle. If I do have a problem then Rentle are incredibly quick to respond and sort out any questions or queries. Amazing service. **What problems is Twice Commerce solving and how is that benefiting you?** Rentle gives my customers the interface to select and pay for their rentals. It gives me an inventory system to see what is selling on my site. **Official Response from Bianka Deininger:** > Thank you, Benjamin, for your fantastic review! We're thrilled that you appreciate our support, interface, and quick responsiveness. Your positive feedback motivates us to keep delivering exceptional service. We're here to provide you with a seamless rental experience, from setup to sales, and ensure your customers have an enjoyable time too. If you ever need assistance, our team is always ready to help. We're excited to continue serving your rental business! 😊🚀🎉 ### 46. A great platform for equipment rental service **Rating:** 4.0/5.0 stars **Reviewed by:** Amos R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Twice Commerce?** Easy to set up. Easy to use interface Fast response from support. Keeps track of rental equipment inventory Rental subscription service **What do you dislike about Twice Commerce?** Missing some features like unable to manually create subscription service Unable to change start time for subscription service Missing various other features **What problems is Twice Commerce solving and how is that benefiting you?** Rentle is makes renting equipment easy. Ability for customers to book rental equipments online. Ability to keep track of rental equipment inventory . **Official Response from Bianka Deininger:** > Thank you for review, Amos! We appreciate your feedback and I am happy to let you know, that editing subscription (and delivery) products is something that we want to allow soon! Manually creating subscription is currently not possible due to limitations in storing payment card details for subscriptions via the Admin panel. But we can totally see how feat a feature this would be. We appreciate your feedback and will consider your ideas for future development works. ### 47. Great software very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Twice Commerce?** Rentle has been great with the non profit gear library we run in Colorado, it does everything we need it to do in an easy to setup and operate platform. **What do you dislike about Twice Commerce?** The one downside i would say is being stateside it is very tricky to be able to be able to speak to anyone because of the time difference but they do always answer questions within 24 hours. Would just be a little easier to have a US customer support. **What problems is Twice Commerce solving and how is that benefiting you?** Operating two online stores for people to rent gear from **Official Response from Bianka Deininger:** > Many thanks for your feedback! I am happy to let you know that we just recently expanded out support team, so we can cover the US times as well for a part :) Feel free to send us a message via chat or email to view our new live availability hours! ### 48. Rentle is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Twice Commerce?** 1. Clear and easy to use for both staff and customers 2. Constantly rolling out improvements and fixes 3. Consistently helpful support when I need it 4. Super receptive to feedback. It's clear that you guys take it seriously and use it to guide how you continue building and improving the platform. **What do you dislike about Twice Commerce?** A few things I'd REALLY like to see added: 1. Allow for more specificity when choosing height & weight for DIN calculation. Ideally height would be in 1-inch increments rather than 2-inch increments like it is now, along with weight in 1-pound increments rather than 10-pound increments (although 5-pound increments would be a welcome improvement too). 2. More flexible API (e.g. the ability to update orders via PUT action) 3. More checkout customization (e.g. being able to add a custom checkbox like for the terms of use) **What problems is Twice Commerce solving and how is that benefiting you?** At a high level, it's enabled us to expand beyond our primary business of indoor simulator-based ski and snowboard lessons by opening a rental shop. More specifically, the new API update is a solid step in the right direction. Restructuring how the data is organized seems to have made it simpler to understand and easier to use. It seems like a solid foundation to continue building additional functionality into it, like the features I previously mentioned I'd like to see added. **Official Response from Bianka Deininger:** > Hi Rob, thank you so much for taking the time to provide your thorough feedback - it is much appreciated! Apologies for the delayed answer here, but I am happy to let you know that custom checkout fields & checkboxes are already available :) We have forwarded your DIN & API ideas to our development team for evaluation already. Expanding our API is part of our roadmap for this year, so hopefully we see the possibility update orders via PUT action sooner rather than later. I'd recommend subscribing to our product updates, to not miss out on anything you might be interested in :) And let us know anytime you have additional feedback or questions! Best regards, Bianka ### 49. Rentle has been very convenient for my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Alina A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Twice Commerce?** The fact that Rentle keeps track of inventory as products are being rented out. **What do you dislike about Twice Commerce?** My business is based on shipping to customers so I wish it had a tool for automatically calculating shipping rates for customers. **What problems is Twice Commerce solving and how is that benefiting you?** Auto calculating security deposit per items which helps from having to charge customers afterwards for security deposit. **Official Response from Bianka Deininger:** > Thank you for sharing your thoughts with us, Alina! We appreciate your input regarding the desire for automatic shipping rate calculation. It's valuable feedback, and we'll definitely keep it in mind as we continue to enhance Rentle's features. If you have any more ideas or questions, please don't hesitate to reach out. ### 50. Mum going online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Twice Commerce?** I helped my Mum setting up her own online store and it was very easy to use and to integrate it in her own website. We had all the features we needed for the frequency of use we are going to have. **What do you dislike about Twice Commerce?** I haven't really got around support centre. But I noticed that there is no customer support on weekend. **What problems is Twice Commerce solving and how is that benefiting you?** we didnt have to develop it internally. **Official Response from Vlada Konstantinova:** > Dear customer, Thank you for your kind feedback - we really appreciate it and hope that your Mum is continuing using our software in 2024 :) We understand that the support hours are quite limited, but as a small company we currently handle all our customer support in-house from Finland so that we can get the best answers possible with the help of our developers if needed. Please don't hesitate to reach out to us if you have any questions or concerns - we'd be more than happy to help! Best, Twice Commerce team ## Twice Commerce Discussions - [What is your experience with Rentle for managing rental services, and what features do you find most valuable?](https://www.g2.com/discussions/what-is-your-experience-with-rentle-for-managing-rental-services-and-what-features-do-you-find-most-valuable) - [View Twice Commerce pricing details and edition comparison](https://www.g2.com/products/twice-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+19%3A57%3A33+-0500&secure%5Bsession_id%5D=02f5f56a-e515-4a6c-8b16-c93448772fc5&secure%5Btoken%5D=fc0d1a6107995e28c366aee53d3109e18acd581b0fb0635bc76d52087c3bb93f&format=llm_user) ## Twice Commerce Features **Administration** - Dashboards - Order Management - Billing & Invoicing - Accounting - Reports & Analytics **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Inventory Management** - Equipment Tracking - Maintenance Management - Inventory Management **Generative AI** - AI Text Generation - AI Text Summarization **Rental Tools ** - Rent to Sale - E-Commerce Tools - Reservations **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Twice Commerce Alternatives - [Booqable Rental Software](https://www.g2.com/products/booqable-rental-software/reviews) - 4.8/5.0 (51 reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,913 reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - 4.4/5.0 (1,224 reviews)