Rentec makes my job a breeze. The software contains pretty much everything I need to run my business. The accounting platform for managing my properties is nice and easy to learn. The built in tenant screening makes it easy for me to screen potential tenants, and the built in ACH gives me a hands off approach to rent collection.
Another useful feature is how they automatically publish my vacancies to my website, they even provide me a website for free now (which I haven't yet used, but the demo looked really cool). They also publish my vacancies to sites like Zillow, Trulia, Rent.com and a bunch of others as well. When I have a vacancy, with Rentec's help I get it filled extremely fast.
Finally, I'll say their customer support is A+. I've never had trouble reaching a live human, they speak my language, and know their software really well. I call often and can request the same person, who knows my setup very well.
In the past it seemed like features took a while to develop, but lately they have been rolling out lots of new stuff. As such, no dislikes.
The software saves me time, simple as that. I don't have to process cash and checks anymore because most of my tenants automatically pay online via ACH. For the few properties I manage for others, I can give them owner access to the account to view the property performance.
My tenants get to login and use their portal provided by Rentec for checking their account balance, paying their rent, and submitting maintenance requests. It's really convenient for them and me.