KM
Kacy M.
Commercial Property Manager
Small-Business (50 or fewer emp.)
"Rent Manager is a great asset with so many features!"
5/5
What do you like best about Rent Manager?

I love the ease of use compared to our previous property management software. The implementation process was fast and our specialist was AMAZING! If we had a question or a problem we were answered quickly and offered great support.

The ability to use the software how we need to is perfect for our mixed portfolio. The seamless integration with Zego for payment processing is fantastic! Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

I can't think of any problems or issues. Review collected by and hosted on G2.com.

Response from Tyler Murrin of Rent Manager

Thank you for your review!

Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"Enjoy managing your tenants"
4/5
What do you like best about Rent Manager?

Rent manager alllows me to manage all apsects of my business in one place.

I am able to easily communicate with my tenants, keep track of my expenses all in one place Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

I wish that rent manager gave me access to the data for customized reports and ability to create my own dashboard Review collected by and hosted on G2.com.

Response from Kari Miller of Rent Manager

Thank you for your review! Custom dashboards can be created using the Custom Tab (Rent Manager 12) or Custom Layout (Rent Manager Express) features. Customized Reports can be built using the Report Writer feature. Both of these customizations are a user permission so you might need to speak with your Rent Manager Admin for access. You can also access your data via our API for additional reporting options. Please reach out to your Sales Rep and they can walk you through what is currently available with your subscription.

YA
Yogi A.
Property Manager/Owner
Small-Business (50 or fewer emp.)
"Comprehensive solution for property management"
5/5
What do you like best about Rent Manager?

Easy solution for managing multiple properties and units within Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

I wish the bank feed was easier to manage and reconcile with invoices Review collected by and hosted on G2.com.

Response from Tyler Murrin of Rent Manager

Thank you for your review! We are constantly making updates to Rent Manager. Please let us know how we can improve your experience using our feature request form here: https://www.rentmanager.com/submit-a-feature-request/

Jordan C.
JC
Jordan C.
Small-Business (50 or fewer emp.)
"Great Platform and Attentive Customer Service"
5/5
What do you like best about Rent Manager?

The most beneficial part of Rent Manager is their customer service and willingness to help in any situation. I have called RM Customer Service over 5 times for various questions, I have never been on hold for longer than necessary and I have never been in contact with someone who did not genuinely want to help! It is nice to be able to call, not only for issues but for questions as well. I have never worked with a better customer support team. Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

It can be a little hard to navigate in the beginning, as it is different from other Property Management Software; however, I believe this happens with every new software. Building out reports can be time-consuming and cost extra (depending on the situation) but in the end is beneficial because you get exactly what you need. Review collected by and hosted on G2.com.

Response from Kari Miller of Rent Manager

Thank you for your review!

LT
Leah T.
Property Manger
Small-Business (50 or fewer emp.)
"Great technical support"
5/5
What do you like best about Rent Manager?

I like how easy it is to use. And when I don't know how to do something I can look it up myself. If that doesn't work I can call in to technical support and they always help me. Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

There isn't really anything I dislike about Rent Manager. Review collected by and hosted on G2.com.

Response from Tyler Murrin of Rent Manager

Thank you for your review!

KR
Karen R.
Admin Assistant
Small-Business (50 or fewer emp.)
"Rent Manager Customer Service is always helpful and patient"
5/5
What do you like best about Rent Manager?

Customer Service. No matter how big or small an issue, they are friendly professional patient and kind. Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

Trying to create vendor checks seems cumbersome and a few too many steps. But I am new to this software so Im sure it will get easier the more experiance I have Review collected by and hosted on G2.com.

Response from Tyler Murrin of Rent Manager

Thank you for your review!

RM
Rissa M.
Small-Business (50 or fewer emp.)
"a great property management system"
4/5
What do you like best about Rent Manager?

There are a lot of challenges that come with property management, Rentmanager helps make all of that easy.

One of the standout features of Rent Manager is itseasy to use interface. My personal favorite is the customizable dashboard that allows you to tailor your home screen to suit your specific needs.

We use Rentmanager every day so It was really important to me that we use a system that has all of the features we need and is easy too.

Rent Manager's reporting feature is also a highly used feature instead. I can generate financial reports, occupancy summaries, and maintenance histories all through one system. This saves me so much time , I can generate the report in a few minutes rather than compilling information.

Customer Support is always very very helpful and explain things is such a concise and easy to understand manner. Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

Cons were the Initial learning curve. There are a LOT of features, so it did take some time to get used to.

I would have loved an internal email funnel option so that I can nurture leads and track all of this through one system. Review collected by and hosted on G2.com.

Response from Kari Miller of Rent Manager

Thank you for your review!

Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"Does almost everything you could want it to..."
4.5/5
What do you like best about Rent Manager?

Has all the accounting features you could want. You can even take care of accounting for management companies by setting up an additional "property." The integration of Zego's ePay feature automatically accounts for online payments, drastically reducing the time it would normally take to manually deposit checks in the bank and "deposit" them in Rent Manager. Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

We own a campground with MTM tenants who all show up on different days of the month, staying for various lengths of time. This software will only post recurring charges once a month, insteading of posting each charge on the day it's due. Likewise, it would be a nightmare to set up late fees and Accounts Receivable automations based on different due days; you would need a separate automation for every day of the month for each task. To circumvent this problem, we have to adjust all of the tenants to the same rent due date and prorate rent at both move-in and move-out. Unique situation that probably wont apply to most customers, but turned out to be a headache for me. Review collected by and hosted on G2.com.

Response from Tyler Murrin of Rent Manager

Thank you for your review! We are constantly making updates to Rent Manager. Please let us know how we can improve your experience using our feature request form here: https://www.rentmanager.com/submit-a-feature-request/

Nathan V.
NV
Nathan V.
Owner / Manager
Small-Business (50 or fewer emp.)
"RM Customer for 20 years it has been one of the key factors in the success of growing my business."
5/5
What do you like best about Rent Manager?

One of the things that I like most about rent manager is that they are constantly innovating to make the product and their customers companies run more smoothly. Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

They're implementation of new ideas takes a long time but I believe that's because they're trying to work out the Kinks before they roll it out to all of their customers. Review collected by and hosted on G2.com.

Response from Tyler Murrin of Rent Manager

Thank you for your review! We are constantly making updates to Rent Manager. Please let us know how we can improve your experience using our feature request form here: https://www.rentmanager.com/submit-a-feature-request/

SE
s e.
Sales
Small-Business (50 or fewer emp.)
"Best rental management software for small to mid-size to large firm!"
5/5
What do you like best about Rent Manager?

Their customer service is second to none. I can't say enough good things about the people. I was shocked at how good it was at first, but now I've come to expect it as they always keep the bar set high. Review collected by and hosted on G2.com.

What do you dislike about Rent Manager?

Not much really at all - just need an amoritization table and automation of our debt service / mortgage. Review collected by and hosted on G2.com.

Response from Tyler Murrin of Rent Manager

Thank you for your review!