Having an online program prevent data loss Review collected by and hosted on G2.com.

Customer support and training is severely lacking. Found out today they don't even have a template for a rent increase letter. We are still going to have to export data to Excel and do a mail merge with a Word doc. When I called for support, he just said, "yeah, I'm surprised we don't have one". Also the initial training is limited to a certain number of days, so make sure you are 100% ready to go and understand exactly what date they will need before signing up, otherwise your timed trainings will run out and you'll be left with a mess to clean up. Review collected by and hosted on G2.com.

Rent Manager offers strong accounting features with reliable AP/AR, journal entries, and reconciliations under US GAAP. It helps streamline financial reporting and ensures compliance. I also like that it combines property management with accounting, which reduces manual effort. Review collected by and hosted on G2.com.

The interface can feel outdated and takes some time to get used to. Report customization isn’t always intuitive, and new users may find the learning curve steep and also sometimes it gets lag and if you get disconnected through internet then again it gets restart instead of continuing from where it stopped Review collected by and hosted on G2.com.

The system takes into account all possible options for managing properties, making it so that everything can be handled through RM. Review collected by and hosted on G2.com.

There is a lot to learn and navigate, which can make it challenging at times to master everything and take full advantage of all the features. Review collected by and hosted on G2.com.

Rent Manager is very easy to use. The customer service is fantastic. Review collected by and hosted on G2.com.

I have not had any issues that could not be resolved with a phone call. Review collected by and hosted on G2.com.

Rent Manager is easy to use and set up. If you happen to run into an issue the help section help section can usually get you through it. If not, calling into customer service is a breeze. The agents are always willing to help and educate you along the way. I appreciate the time they take to make sure I understand the steps used to resolve my problem. Review collected by and hosted on G2.com.

The only two complaints I have about Rent Manager are the fact their web version is not 100% ready to use and I have to jump between the remote desktop version and the web throughout the day to complete all my tasks. I am also not a fan of Rent Manager University. I do not like the edutainment factor and I do not like I can not drill down to the specific topic I need. Review collected by and hosted on G2.com.

The continue to roll out new features and updates. It just keeps getting better. Review collected by and hosted on G2.com.

The built-in word processing feels dated and clunky. Review collected by and hosted on G2.com.

We put Rent manager through it's paces for Property Management, Service Work Orders and Tenant Relations with a high amount of transactions. It does all of this very well. But suprisingly, Rent Manager's Financial Accounting General ledger software is also real good. We ran some of our LLC's separately in Quickbooks, but have since migrated everything over to Rent manager, which is far better for General Ledger accounting. All our LLCs interact with credit cards & DTF accounts, so we same lots of time and effort with Rent Manager. The customer service is very, very good. You get detailed answers with a phone call, not some annoying Chat bot. Review collected by and hosted on G2.com.

Most basic tasks are intuitive, but you will need to Study to take advantage of the higher end features. We have integrated our contracting company into Rent Manager, but the software focus is on Property Management, so we can't do contact billing there. Review collected by and hosted on G2.com.

support tech are the best and very easy to get hold of them Review collected by and hosted on G2.com.

sometimes it takes time to login & have to try multiple times Review collected by and hosted on G2.com.

Everything I'm looking for is easy to find. It's intuitive. I always find everything where I expect to find them. Yardi was hard to learn, annoying to use, and nothing was ever where I expected it to be. Rent Manager is a much better experience. They have excellent customer support; I can call and speak to a real person for assistance if I need to. Review collected by and hosted on G2.com.

Rent Manager is our online payment portal for residents and there is no fee free option for payment online. Review collected by and hosted on G2.com.

It is easier to understand - user-friendly - with the ability to make corrections. Review collected by and hosted on G2.com.

RM still has limitations that don't fit our business needs. For example, we were sold that RM could help with our inspections & violations process, but it really can't. Our inspections and violations are not about painting a wall within an apartment, but about physical external property upkeep and management required by the homeowners through their lease. Handling this is very time consuming and has an established process due to legal requirements. So, it is more than just creating a checklist sent to a maintenance department. Review collected by and hosted on G2.com.