
Apparently their responses wrere sent but I didn't recieve it. I'll accept that. Since then, they are trying to help me with my problem, and also offer a refund exept for one month, that I agreed to pay of course, I want to change my review to a good review. Thank you Review collected by and hosted on G2.com.
The way that you import media in a timeline. Could be better system. Review collected by and hosted on G2.com.
Hi Olivier,
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had with our platform and support team. Providing prompt and caring assistance to our customers is a top priority for us, and we’re very sorry to hear that we fell short of your expectations.
After reviewing your case, we found that we had responded to the ticket you created, but unfortunately, it seems we did not receive any reply from your side. We also confirmed that our emails were successfully delivered. It’s possible that our response might have landed in your spam or promotions folder.
To help resolve this as quickly as possible, we have gone ahead and contacted you again — please kindly check your inbox and reply to our latest email.
We truly want to assist you and make things right. Thank you again for your feedback — it helps us continue to improve.
Kind regards,
The Renderforest Team