# Best Remote Support Software - Page 4 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support. Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more. Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded. Remote support software should not be confused with [remote desktop](https://www.g2.com/categories/remote-desktop) software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions. Remote support software can be used as a standalone application, but most solutions typically offer integration with an [IT management](https://www.g2.com/categories/it-management) or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients. To qualify as a Remote Support solution, a product must: - Generate detailed session reports - Complete administrative tasks remotely - Allow full remote unattended and attended access to and control of desktops, servers, and laptops - Allow connection over the internet or an internal network ## Top Remote Support Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,910 reviews) | Unattended IT support across global endpoints | "[Remote Support Made Simple](https://www.g2.com/survey_responses/teamviewer-review-13069675)" | | 2 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,347 reviews) | Background remote access with unified endpoint automation | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 3 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (685 reviews) | Unattended access with Zoho suite integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 4 | [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) | 4.5/5.0 (3,882 reviews) | Cloud directory with cross-platform remote assist | "[Easy Setup and Strong Security for Password Management](https://www.g2.com/survey_responses/jumpcloud-review-12976011)" | | 5 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,187 reviews) | Per-technician RMM with unlimited endpoint patching | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 6 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,089 reviews) | Patch-driven remote access without VPN | "[Simple and Useful](https://www.g2.com/survey_responses/action1-review-13049497)" | | 7 | [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) | 4.9/5.0 (423 reviews) | Unattended Android fleet troubleshooting and kiosk lockdown | "[Clear Insights and a Straightforward Interface That Speeds Up Work](https://www.g2.com/survey_responses/airdroid-business-review-13041539)" | | 8 | [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5.0 (774 reviews) | MSP endpoint support with background automation | "[Intuitive and Robust for Remote Management](https://www.g2.com/survey_responses/datto-rmm-review-12725098)" | | 9 | [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) | 4.6/5.0 (411 reviews) | Agent-based Windows patching without VPN dependency | "[PDQ's All-in-One Suite: Fast Deployments, Superior Remote Desktop, Great Reporting & Great Value](https://www.g2.com/survey_responses/pdq-connect-review-13050680)" | | 10 | [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | 4.7/5.0 (386 reviews) | Privileged remote support with compliance auditing | "[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)" | --- ## What Are the Most Common Questions About Remote Support Software? *AI-generated · Last updated: May 26, 2026* ### Which remote support platform offers the most advanced troubleshooting tools? Based on G2 reviews, [TeamViewer](https://www.g2.com/products/teamviewer/reviews) stands out for advanced troubleshooting workflows in this remote support software category. According to verified users, it is frequently used for unattended access, file transfers, remote printing, screen sharing, session recording, and cross-platform support across Windows, macOS, Linux, and mobile devices. G2 reviewers mention that teams rely on it for remote debugging, server access, software installs, and resolving issues without being physically present. Reviewers also highlight centralized management and enterprise deployment options, though some note that newer admin workflows can feel more complex and pricing can be a concern for some teams. ### What platform provides analytics on support resolution times? Based on G2 reviews, several products in remote support software include reporting or analytics that help teams understand support activity, but the feedback is mixed on depth. G2 reviewers mention that TeamViewer includes analytics, session summaries, and insights that can reduce manual documentation work for IT teams. According to verified users, NinjaOne and Atera are also used to monitor tickets, alerts, and operational workflows from centralized dashboards, which helps support teams track issues and improve response processes. However, reviewers also note that reporting depth and customization can vary by product, so buyers often focus on whether basic visibility or more tailored reporting matters most for their support environment. ### What is the most affordable remote support software for SMBs? Based on G2 reviews, affordability for SMBs usually comes down to balancing simple setup, dependable remote access, and manageable pricing rather than broad enterprise complexity. According to verified users, products like Zoho Assist, Action1, and NinjaOne are often described as budget-friendly or strong value options for smaller teams. G2 reviewers mention Zoho Assist for lower-cost unattended access and easy client support, Action1 for its free endpoint tier and strong patching plus remote access value, and NinjaOne for competitive pricing paired with endpoint management and automation. Buyers should note that reviewers also mention tradeoffs, such as lighter reporting, remote performance differences, or feature gaps depending on the product. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – often used for affordable unattended access, browser-based support, and quick troubleshooting for clients and remote teams - [Action1](https://www.g2.com/products/action1/reviews) – frequently used by smaller IT teams for patching, vulnerability management, and remote support from a single console - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – commonly chosen by SMB and MSP reviewers for centralized device management, patching, and responsive remote support workflows ### What is the top-rated remote support platform for enterprises? Based on G2 reviews, enterprise buyers often prioritize unattended access, centralized administration, broad device support, and the ability to support distributed teams at scale. G2 reviewers mention TeamViewer for global enterprise support, large-scale deployment, secure unattended access, and centralized management across many endpoints. According to verified users, NinjaOne is also used to manage remote endpoints, automate patching, and support large fleets from a single dashboard. Some reviewers additionally point to JumpCloud for organizations that need device management and remote support alongside identity and access controls. Overall, reviews suggest the best enterprise fit depends on whether the priority is deep remote support, endpoint operations, or broader device and identity management. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used by enterprise IT teams for unattended access, centralized management, and large-scale endpoint support - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – favored for centralized endpoint monitoring, patching, scripting, and remote support across distributed environments - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) – used for cross-platform device management, remote assistance, and policy enforcement for distributed workforces ### What platform integrates remote support with ticketing systems? Based on G2 reviews, several platforms combine remote support with ticketing or support workflows inside one system. According to verified users, Atera is frequently praised for bringing RMM, PSA, ticketing, patching, and remote access into a single platform, helping teams avoid switching between multiple tools. G2 reviewers also mention NinjaOne for organized ticketing and remote scripting, and Syncro for combining ticketing, asset management, remote access, and billing in one interface. Zoho Assist is highlighted by some reviewers for direct integration with Zoho Desk, making helpdesk support more efficient. Overall, reviews show that the best fit depends on whether teams want a full MSP-style workflow or tighter support desk integration. ### Which vendor offers AI-powered issue resolution recommendations? Based on G2 reviews, AI capabilities are mentioned across a handful of vendors, but the depth and use cases vary. G2 reviewers mention TeamViewer for AI-generated session summaries and analytics that help with documentation and handoffs. According to verified users, NinjaOne includes AI-assisted patching and issue identification before applying updates, while Atera reviewers reference AI agents and copilots that help reduce repetitive help desk work. Some reviewers also mention integrated AI in products like Zoho Assist and TeamViewer for issue identification or workflow support. At the same time, users note that AI features are still evolving, so buyers often evaluate whether they need practical admin assistance or broader automation features. ### Which solution supports remote support for mobile devices? Based on G2 reviews, mobile device support is an important differentiator for buyers that need to assist users beyond desktops and laptops. According to verified users, TeamViewer is used across desktop and mobile environments, and Zoho Assist reviewers mention support for mobile and desktop devices with clear customer-facing access flows. G2 reviewers also highlight BeyondTrust Remote Support for supporting laptops, desktops, and mobile devices, and Splashtop Remote Support for working across computers, phones, and tablets. Help Lightning is mentioned for guiding users visually on device and cabling issues. Reviews suggest the right choice depends on whether teams need full control, guided visual support, or broad cross-platform access. ### What is the best remote support software for customer service teams? Based on G2 reviews, the best remote support software for customer service teams usually combines simple connection flows, dependable remote control, and a low-friction experience for non-technical users. According to verified users, TeamViewer is widely used to help customers quickly, reduce travel, and handle troubleshooting in real time. G2 reviewers also describe Zoho Assist as especially easy for customers to download and join, while Splashtop Remote Support is praised for quick links and efficient support sessions. SetMe reviewers repeatedly highlight easy client connection steps and unattended access for support providers. Overall, reviews point to products that minimize user confusion and let support staff resolve issues fast. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for customer troubleshooting, screen sharing, file transfer, and quick remote fixes without onsite visits - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for simple customer join flows, unattended access, and efficient support across desktop and mobile devices - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) – used by support teams for fast remote sessions, support links, and helping users without heavy setup ### Which vendor provides real-time co-browsing and screen sharing? Based on G2 reviews, several vendors support real-time visual collaboration, but the type of experience differs. G2 reviewers mention Cobrowse.io for interactive customer assistance that helps teams guide users directly through workflows in real time. According to verified users, Help Lightning is used for live visual support with annotations, making it easier to identify cables, device issues, or physical setup problems remotely. TeamViewer is also frequently mentioned for real-time screen sharing and remote control in support scenarios. Buyers should note that some products focus on browser guidance and customer experience, while others emphasize full remote desktop access and technician-led troubleshooting. ### Which tool supports remote support for regulated industries? Based on G2 reviews, tools used in regulated industries are usually chosen for secure access, auditability, compliance support, and strong administrative controls. According to verified users, BeyondTrust Remote Support is often highlighted for encrypted sessions, audit logs, session recording, and secure unattended access that support compliance-sensitive environments. G2 reviewers also mention JumpCloud for centralized identity, access, and device controls that help with compliance and policy enforcement. Action1 is cited by reviewers for patching, vulnerability management, and reporting that support security and audit readiness. Overall, reviews show that regulated buyers often prioritize control, visibility, and reliable remote support over lighter-weight convenience features. ## How Many Remote Support Software Products Does G2 Track? **Total Products under this Category:** 98 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Fullview (+0.68%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month *Last updated: July 07, 2026* ## How Does G2 Rank Remote Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 26,200+ Authentic Reviews - 98+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Support Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [ISL Online](https://www.g2.com/products/isl-online/reviews) - **Easiest to Use:** [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### Splashtop Remote Support Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1207&secure%5Bchosen_at%5D=2026-07-08T09%3A30%3A40Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=32593&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support&secure%5Btoken%5D=c9033ebbc78da0959548f75adfbd22bcf1bc1b7db52638a78a9a212fb2d6a83a&secure%5Burl%5D=https%3A%2F%2Fwww.splashtop.com%2Flp%2Fremote-support-get-started%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3D260312_WW_WW_EN_G2ClicksRS&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Remote Support Software Products in 2026? ### 1. [vScreen](https://www.g2.com/products/vscreen/reviews) vScreen is a customer service software and SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. vScreen allows telephony agents and customers to connect via a secure screen-sharing session, accessible on any PC, tablet or mobile. **Average Rating:** 3.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate vScreen?** - **Quality of Support:** 5.0/10 (Category avg: 8.9/10) - **Compliance:** 10.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind vScreen?** - **Seller:** [Vizolution](https://www.g2.com/sellers/vizolution) - **Year Founded:** 2013 - **HQ Location:** Swansea, Wales - **Twitter:** @Vizolution (579 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2909801 (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of vScreen? **"[Reliable remote support](https://www.g2.com/survey_responses/vscreen-review-4212170)"** **Rating:** 4.5/5.0 stars *— Vishwas V.* [Read full review](https://www.g2.com/survey_responses/vscreen-review-4212170) --- #### What Are G2 Users Discussing About vScreen? - [What is vScreen used for?](https://www.g2.com/discussions/what-is-vscreen-used-for) ### 2. [AirDroid Remote Support](https://www.g2.com/products/airdroid-remote-support/reviews) AirDroid Remote Support, a customer support solution designed for customer service, IT support, and Help Desk teams, is an efficient tool to remotely control and manage attended and unattended devices. With AirDroid Remote Support, technicians and IT professionals can provide remote technical support to users, troubleshoot problems, and perform various tasks on the Android device without physically being present. Main Features: \* Remote Unattended Access: Remotely control and manage unattended Android devices, enabling you to fix technical issues even when no one is physically present with the device. \* Establishing security policy: Create security policies to keep your devices and data safe. \* Group management: Lets you easily manage and control multiple devices in one go of monitoring the status of the device fleet. \* Black Screen Mode: IT administrators can now use security mode during remote control to hide the screen of the remote device being controlled. \* Remote Input Method: Allows IT administrators to use the control panel keyboard to input text on the controlled device remotely. And paste text between the controlled device and the control panel with clipboard synchronization. \* Voice Call: Discuss the problem in real-time with your partner over a voice call. \* Screen Sharing: Share your screen with your partner to see the issue together. You control when to start, pause, or stop screen sharing. \* Tutorial Gesture: Let your partner show you their operation trace and lead you to a solution. \* Chat: Send text, pictures, or voice messages to communicate with each other. \* File Transfer: Share files and solve software issues quickly with our file transfer feature. Send files through the chat window and easily guide recipients through APK installation. \* Privacy Protection: During screen-sharing, you can pause anytime to protect your password and privacy from being seen by your partner. Experience the most intuitive and convenient way to demonstrate your problem and receive instant help with AirDroid Remote Support. Plus, enjoy new functionalities like remotely controlling and managing unattended Android devices, establishing security policies, and group management. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind AirDroid Remote Support?** - **Seller:** [Sand Studio](https://www.g2.com/sellers/sand-studio) - **Year Founded:** 2011 - **HQ Location:** Singapore, SG - **Twitter:** @AirDroidB (184 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/airdroidbusiness/about (90 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of AirDroid Remote Support? **"[Best technical tool for screen mirroring](https://www.g2.com/survey_responses/airdroid-remote-support-review-5366256)"** **Rating:** 4.5/5.0 stars *— Arun Prakash S.* [Read full review](https://www.g2.com/survey_responses/airdroid-remote-support-review-5366256) --- #### What Are G2 Users Discussing About AirDroid Remote Support? - [What is AirDroid Remote Support used for?](https://www.g2.com/discussions/what-is-airdroid-remote-support-used-for) ### 3. [Axence ConnectPro](https://www.g2.com/products/axence-connectpro/reviews) ConnectPro is remote access software that allows IT professionals to communicate with users, prioritize tasks, view hardware/software info, and remotely access computers to provide support. The software has an agent installed on each computer that maintains a secure connection for one-click remote access and sends hardware/software status updates. Additionally, it also enables IT teams to manage files, services, registries without interrupting users. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Axence ConnectPro?** - **Seller:** [Axence](https://www.g2.com/sellers/axence) - **Company Website:** https://axence.net/ - **Year Founded:** 2005 - **HQ Location:** Kraków, PL - **LinkedIn® Page:** https://www.linkedin.com/company/axence-net (8 employees on LinkedIn®) #### What Are Recent G2 Reviews of Axence ConnectPro? **"[Ease of Connection and Integrated Management with Axence ConnectPro](https://www.g2.com/survey_responses/axence-connectpro-review-11856707)"** **Rating:** 5.0/5.0 stars *— Rafael N.* [Read full review](https://www.g2.com/survey_responses/axence-connectpro-review-11856707) --- ### 4. [CCleaner Technician](https://www.g2.com/products/ccleaner-technician/reviews) CCleaner Technician Edition is a portable system optimization tool designed for IT professionals to efficiently clean and maintain multiple Windows PCs, both on-site and remotely. It swiftly removes unnecessary files, data, and settings, enhancing system performance and extending the lifespan of client computers. This tool is essential for technicians aiming to deliver prompt and effective PC maintenance services. Key Features and Functionality: - Portable Deployment: Operates directly from a USB drive or other portable storage devices, allowing technicians to perform maintenance tasks without installation. - Comprehensive Cleaning: Removes temporary files, cache, cookies, and other redundant data to free up disk space and improve system speed. - Registry Optimization: Identifies and fixes issues within the Windows registry to enhance system stability. - Remote Management: Enables technicians to clean and optimize PCs remotely, facilitating efficient maintenance of client systems. - Automatic Updates: Ensures the tool is always up-to-date with the latest features and improvements. - Priority Support: Provides access to dedicated partner support for prompt assistance. Primary Value and Problem Solved: CCleaner Technician Edition addresses the need for IT professionals to perform quick and effective PC maintenance without causing downtime for clients. By offering a portable and comprehensive cleaning solution, it enhances technician productivity and ensures client systems operate at optimal performance levels. This leads to increased customer satisfaction and prolonged hardware lifespan, ultimately saving costs for both technicians and their clients. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind CCleaner Technician?** - **Seller:** [Gen Digital](https://www.g2.com/sellers/gen-digital) - **Year Founded:** 2022 - **HQ Location:** Tempe, Arizona - **Twitter:** @GenDigitalInc (4,481 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gendigitalinc (3,500 employees on LinkedIn®) - **Ownership:** NASDAQ: GEN **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of CCleaner Technician? **"[Excellent Program to hassle out of PC maintenance](https://www.g2.com/survey_responses/ccleaner-technician-review-7559673)"** **Rating:** 5.0/5.0 stars *— Khadir M.* [Read full review](https://www.g2.com/survey_responses/ccleaner-technician-review-7559673) --- **"[CCleaner Technician Review](https://www.g2.com/survey_responses/ccleaner-technician-review-5309605)"** **Rating:** 5.0/5.0 stars *— Marv P.* [Read full review](https://www.g2.com/survey_responses/ccleaner-technician-review-5309605) --- #### What Are G2 Users Discussing About CCleaner Technician? - [What is CCleaner Technician used for?](https://www.g2.com/discussions/what-is-ccleaner-technician-used-for) ### 5. [Cyviz](https://www.g2.com/products/cyviz-cyviz/reviews) Cyviz is a global provider of turnkey meeting room solutions, high performance visual collaboration, command and control environments, and control and management platforms. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Cyviz?** - **Seller:** [Cyviz](https://www.g2.com/sellers/cyviz) - **Year Founded:** 1998 - **HQ Location:** Sandnes, NO - **Twitter:** @cyviz (481 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/99728 (169 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Cyviz? **"[Easy Presentations](https://www.g2.com/survey_responses/cyviz-review-4897185)"** **Rating:** 5.0/5.0 stars *— Kimberly A.* [Read full review](https://www.g2.com/survey_responses/cyviz-review-4897185) --- ### 6. [DualDesk](https://www.g2.com/products/dualdesk/reviews) PC Remote Control & Presentation Software **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind DualDesk?** - **Seller:** [Advantig](https://www.g2.com/sellers/advantig) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are G2 Users Discussing About DualDesk? - [What is DualDesk used for?](https://www.g2.com/discussions/what-is-dualdesk-used-for) ### 7. [Dualmon Remote Access](https://www.g2.com/products/dualmon-remote-access/reviews) dualmon provides an advanced Software-as-a-Service solution that will keep you connected to your computers from anywhere in the world. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Dualmon Remote Access?** - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Dualmon Remote Access?** - **Seller:** [Dualmon](https://www.g2.com/sellers/dualmon) - **Year Founded:** 2011 - **HQ Location:** N/A - **Twitter:** @dualmon (69 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7941249 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Dualmon Remote Access? **"[Works great! Never have any issues](https://www.g2.com/survey_responses/dualmon-remote-access-review-707659)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/dualmon-remote-access-review-707659) --- #### What Are G2 Users Discussing About Dualmon Remote Access? - [What is Dualmon Remote Access used for?](https://www.g2.com/discussions/what-is-dualmon-remote-access-used-for) ### 8. [IXON Cloud](https://www.g2.com/products/ixon-cloud/reviews) Meet IXON Cloud: the industrial IoT platform that grows with you. IXON Cloud is a complete IoT solution, from connectivity to cloud, that brings your machines, people and services together. Connect your machines to IXON Cloud to benefit instantly from optimised remote support with Remote Access Cloud. Or work on your service ambitions and increase revenue with data-driven business models with Service Lifecycle Cloud. The IXON Cloud solution is scalable and open to integrate with third party apps, so you can customise it to your own unique situation. Curious about what IXON Cloud can offer you? Check our website: www.ixon.cloud **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate IXON Cloud?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind IXON Cloud?** - **Seller:** [IXON B.V.](https://www.g2.com/sellers/ixon-b-v) - **Year Founded:** 2014 - **HQ Location:** Boxmeer, NL - **LinkedIn® Page:** https://www.linkedin.com/company/ixoncloud (124 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are IXON Cloud's Pros and Cons? **Pros:** - Easy Management (1 reviews) - Network Connectivity (1 reviews) - Remote Monitoring (1 reviews) - User-Friendly (1 reviews) - User Interface (1 reviews) **Cons:** - High Pricing (1 reviews) ### What Do G2 Reviewers Say About IXON Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy management** features of IXON Cloud, simplifying device setup and enhancing operational efficiency. - Users appreciate the **seamless network connectivity** of IXON Cloud, facilitating easy monitoring and management of machines. - Users value the **remote monitoring capabilities** of IXON Cloud, enhancing efficiency and performance management for their machines. - Users commend the **intuitive and user-friendly interface** of IXON Cloud, simplifying the setup and monitoring of machines. - Users find the **intuitive and user-friendly interface** of IXON Cloud enhances ease of setup and monitoring. **Cons:** - Users find the **high pricing** of IXON Cloud challenging, particularly for small businesses with limited budgets. #### What Are Recent G2 Reviews of IXON Cloud? **"[Best IoT Partner for Machine Builders](https://www.g2.com/survey_responses/ixon-cloud-review-7505232)"** **Rating:** 4.5/5.0 stars *— Gopi S.* [Read full review](https://www.g2.com/survey_responses/ixon-cloud-review-7505232) --- ### 9. [Junos Space Service Now](https://www.g2.com/products/junos-space-service-now/reviews) Junos Space Service Now is a remote, automated troubleshooting client that enables Juniper to quickly identify a problem in a customer's network and achieve a 40% increase in Day 1 issue resolution. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Junos Space Service Now?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Junos Space Service Now?** - **Seller:** [Juniper Networks](https://www.g2.com/sellers/juniper-networks) - **Year Founded:** 1996 - **HQ Location:** Sunnyvale, CA - **LinkedIn® Page:** https://www.linkedin.com/company/2240/ (9,156 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Junos Space Service Now? **"[Helps to automate to collect logs from device](https://www.g2.com/survey_responses/junos-space-service-now-review-5399810)"** **Rating:** 4.0/5.0 stars *— Nidhi S.* [Read full review](https://www.g2.com/survey_responses/junos-space-service-now-review-5399810) --- #### What Are G2 Users Discussing About Junos Space Service Now? - [What is Junos Space Service Now used for?](https://www.g2.com/discussions/what-is-junos-space-service-now-used-for) ### 10. [Zecurit](https://www.g2.com/products/zecurit/reviews) Zecurit is a cloud-based endpoint management platform designed for IT teams and service providers to centrally manage and secure organizational devices. The platform provides real-time visibility into hardware and software inventory, streamlined software deployment, remote device actions, configuration enforcement, endpoint monitoring with alerts, automation and scripting, compliance reporting, and device enrollment through a single centralized console. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Zecurit?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Zecurit?** - **Seller:** [Zecurit](https://www.g2.com/sellers/zecurit) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/zecurit (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business #### What Are Zecurit's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Device Monitoring (1 reviews) - Ease of Use (1 reviews) - Risk Management (1 reviews) - Setup Ease (1 reviews) **Cons:** - Integration Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Zecurit? *AI-generated summary from verified user reviews* **Pros:** - Users commend Zecurit for its **outstanding customer support** , highlighting their responsiveness and willingness to assist promptly. - Users enjoy the **user-friendly interface** of Zecurit, which simplifies device monitoring and report generation. - Users value the **ease of use** of Zecurit, appreciating its simple UI and straightforward reports for everyone. - Users value the **effective risk management** of Zecurit, enhancing software usage tracking and optimizing resources. - Users value the **simple setup** of Zecurit, finding it quick and effortless to start using the product. **Cons:** - Users face **integration issues** with Zecurit, hindered by the lack of mobile apps and limited third-party support. - Users note the **missing features** such as lack of mobile apps and limited third-party integration access. #### What Are Recent G2 Reviews of Zecurit? **"[Effortless IT Asset Management with Zecurit](https://www.g2.com/survey_responses/zecurit-review-12053277)"** **Rating:** 5.0/5.0 stars *— Harish T.* [Read full review](https://www.g2.com/survey_responses/zecurit-review-12053277) --- **"[Excellent ITAM Features & Affordable](https://www.g2.com/survey_responses/zecurit-review-11872104)"** **Rating:** 5.0/5.0 stars *— Verified User in Electrical/Electronic Manufacturing* [Read full review](https://www.g2.com/survey_responses/zecurit-review-11872104) --- ### 11. [247connect](https://www.g2.com/products/247connect/reviews) Start a free trial at: www.247connect.cloud Introducing 247connect, a new era of cloud-based Remote Monitoring and Management designed with user-centric features that simplify complex tasks, streamline workflows and enhance the overall remote support experience. With this easy-to-use focused solution, you can quickly support users, troubleshoot and fix managed and on-demand devices -minimising downtime for customers and employees and preventing any impact on your bottom line. Avoid interrupting end users by easily viewing a hardware inventory for each device before starting a remote control session – plus, access CPU, memory, network, processes and more to spot small issues before they become bigger problems. Secure by design, 247connect also includes robust security measures for a secure connection every time – and provides all the essential tools to keep your IT estate safe and sound for less than you might think! Key features Fast and reliable connection every time Remotely access managed and on-demand devices Multi monitor support Transfer files and resources Chat and message Capture screenshots Hardware inventory Custom grouping for devices ZTNA, 2FA, 256-bit AES encryption, SSO and audit trails Reboot and reconnect sessions Flexible access management **Who Is the Company Behind 247connect?** - **Seller:** [247connect](https://www.g2.com/sellers/247connect) - **Year Founded:** 1989 - **HQ Location:** Peterborough, GB - **Twitter:** @247connectcloud (22 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/100409623 (12 employees on LinkedIn®) ### 12. [Augmented Support](https://www.g2.com/products/augmented-support/reviews) Augmented Support is a remote support software that allows users to communicate worldwide with voice and video. **Who Is the Company Behind Augmented Support?** - **Seller:** [Viu More](https://www.g2.com/sellers/viu-more) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Digi Remote Manager](https://www.g2.com/products/digi-remote-manager/reviews) Digi Remote Manager® (Digi RM) is the technology platform that brings networks to the next level, allowing networks — and the people who manage them — to work smarter. It transforms a multitude of dispersed IoT devices into a dynamic, intelligent network. Now you can easily configure, deploy, monitor and manage hundreds or even thousands of mission-critical devices from a single point of command. Edit configurations, update firmware, schedule and automate tasks — all from your desktop, tablet or phone. You can also easily extend your network at scale with bidirectional, open integration and add intelligence to the edge with custom code, APIs and Python scripts. All the while, its software-defined security diligently safeguards your Digi ecosystem. **Who Is the Company Behind Digi Remote Manager?** - **Seller:** [Digi International](https://www.g2.com/sellers/digi-international) - **Year Founded:** 1985 - **HQ Location:** Hopkins, Minnesota, United States - **LinkedIn® Page:** https://www.linkedin.com/company/digi-international (910 employees on LinkedIn®) - **Ownership:** NASDAQ: DGII ### 14. [Epiance EPSS](https://www.g2.com/products/epiance-epss/reviews) Epiance is a pioneer in performance support software, and our EPSS is deployed across the best run companies in the world. EPSS provides contextual, just-in-time, electronic performance support to users of applications such as SAP, Oracle ERP, IFS, Infor, Epicor, and other ERP products as well to users of the widest range of other application software – both packaged and internally custom developed. **Who Is the Company Behind Epiance EPSS?** - **Seller:** [Epiance Software](https://www.g2.com/sellers/epiance-software) - **Year Founded:** 2001 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** https://www.linkedin.com/company/31185 (143 employees on LinkedIn®) ### 15. [inefi Spotlight](https://www.g2.com/products/inefi-spotlight/reviews) inefi Spotlight is a cutting-edge Unified Endpoint Management (UEM) solution designed to streamline and secure your business operations. This smart, user-friendly platform offers comprehensive management for both endpoints and peripherals, ensuring optimal performance and stability across your entire device ecosystem. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate inefi Spotlight?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind inefi Spotlight?** - **Seller:** [inefi](https://www.g2.com/sellers/inefi) - **Year Founded:** 2020 - **HQ Location:** Taipei, TW - **LinkedIn® Page:** https://www.linkedin.com/company/inefi (28 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are inefi Spotlight's Pros and Cons? **Pros:** - Features (1 reviews) - Monitoring (1 reviews) - Reliability (1 reviews) - Security (1 reviews) - Service Quality (1 reviews) ### What Do G2 Reviewers Say About inefi Spotlight? *AI-generated summary from verified user reviews* **Pros:** - Users value the **24/7 real-time monitoring** of Inefi Spotlight, ensuring device readiness and enhancing customer service confidence. - Users value the **24/7 real-time monitoring** of Inefi Spotlight, enhancing device readiness and customer service confidence. - Users value the **24/7 real-time monitoring** of Inefi Spotlight, ensuring their critical devices are always ready for service. - Users value the **24/7 real-time monitoring** of Inefi Spotlight, ensuring device readiness and boosting customer service. - Users value the **24/7 real-time monitoring** of Inefi Spotlight, enhancing confidence in device readiness and customer service. #### What Are Recent G2 Reviews of inefi Spotlight? **"[Simply the most relevant service for hospitality and retail Operational optimisation](https://www.g2.com/survey_responses/inefi-spotlight-review-10328459)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/inefi-spotlight-review-10328459) --- ### 16. [Octel Networks](https://www.g2.com/products/octel-networks/reviews) Octel Networks, established in 1999 and headquartered in Bangalore with regional offices in Chennai and Hyderabad, specializes in delivering comprehensive IT infrastructure and networking solutions. With over two decades of experience, the company has built a reputation for providing secure and scalable IT services across various industry domains. Their offerings encompass a wide range of services, including networking solutions, IT services, security, managed IT services, surveillance, biometric solutions, IP telephony, network management, call center solutions, and IT consulting services. Octel Networks is committed to helping businesses stay ahead and be future-ready by offering optimal and comprehensive IT solutions. Key Features and Functionality: - Networking Solutions: Expertise in routing, switching, and Wi-Fi networks to ensure seamless data exchange and connectivity. - IT Solutions: Comprehensive services including end-user computing, server and storage solutions, and IT software to support business operations. - Security: Robust network and endpoint security measures to prevent, detect, and monitor unauthorized access. - Managed IT Services: Project and facility management services to oversee and maintain IT infrastructure efficiently. - Surveillance and Biometric Solutions: Advanced monitoring and access control systems to enhance security. - IP Telephony Solutions: Integration of modern communication channels like video conferencing and chats to enhance mobility and scalability. - Network Management: Comprehensive services to configure, monitor, and maintain network systems. - Call Center Solutions: Holistic solutions for setting up and managing contact centers with features like CRM integration and automated operations. - IT Consulting Services: Advisory services to help clients assess and implement effective IT strategies. Primary Value and Solutions Provided: Octel Networks addresses the critical need for reliable and scalable IT infrastructure in today's dynamic business environment. By offering a one-stop-shop for all IT landscape needs, they enable businesses to focus on their core operations while ensuring their IT systems are robust, secure, and future-ready. Their solutions are designed to enhance operational efficiency, improve security, and provide seamless connectivity, thereby driving business growth and success. **Who Is the Company Behind Octel Networks?** - **Seller:** [Octel Networks](https://www.g2.com/sellers/octel-networks) - **HQ Location:** India - **LinkedIn® Page:** https://www.linkedin.com/company/octel-networks-pvt-ltd (77 employees on LinkedIn®) ### 17. [Olis app](https://www.g2.com/products/olis-app/reviews) The Olis app transforms Android smartphones and tablets into gateways for any automation cell without requiring additional hardware, enabling remote monitoring, diagnostics, and error recovery for industrial robots. Users can simply download the app for $499, connect an Ethernet cable to the PLC, configure IP addresses, and begin collecting diagnostic data, with full setup typically taking less than five minutes. The app also synchronizes real-time video with system logs for a complete picture of issues, allows setting alerts for irregular activity, and supports screen-sharing for collaboration. **Who Is the Company Behind Olis app?** - **Seller:** [Olis Robotics](https://www.g2.com/sellers/olis-robotics) - **Year Founded:** 2013 - **HQ Location:** Seattle, US - **LinkedIn® Page:** https://www.linkedin.com/company/olisrobotics (17 employees on LinkedIn®) ### 18. [pcvisit](https://www.g2.com/products/pcvisit/reviews) Software for remote access and IT support, GDPR-compliant, made in Germany, with RDP integration, hardware testing, and additional add-ons for IT professionals. **Who Is the Company Behind pcvisit?** - **Seller:** [pcvisit Software AG](https://www.g2.com/sellers/pcvisit-software-ag) - **Year Founded:** 2004 - **HQ Location:** Dresden, DE - **LinkedIn® Page:** https://www.linkedin.com/company/pcvisitsoftware-ag/ (12 employees on LinkedIn®) ### 19. [Rayda Remote](https://www.g2.com/products/rayda-remote/reviews) Rayda Remote simplifies the process of equipping your remote teams anywhere in the world. We offer a curated marketplace of essential IT assets (laptops, monitors, phones, tablets, and accessories) across Africa, North America, LATAM, Asia, GCC, and Europe. Simply select the equipment your employees need, we'll deliver them within 48-72 hours and help your employees set-up. Rayda also simplifies equipment recovery, secure data wiping, storage, and return shipping across all regions. **Who Is the Company Behind Rayda Remote?** - **Seller:** [Rayda](https://www.g2.com/sellers/rayda) - **HQ Location:** Deleware, US - **LinkedIn® Page:** https://www.linkedin.com/company/raydahq/about/ (12 employees on LinkedIn®) ### 20. [RemSupp](https://www.g2.com/products/remsupp/reviews) RemSupp is an advanced remote desktop software platform built for secure remote access, remote support, and flexible remote work. Using low-latency communication technology and P2P-first connections, it delivers fast, stable, and highly responsive remote sessions across Windows and macOS devices. Businesses and IT teams can remotely control computers, manage infrastructure, troubleshoot technical issues, and access unattended systems from anywhere with ease. RemSupp helps organizations reduce downtime, improve support efficiency, and maintain productivity across distributed environments. Its feature set includes remote desktop control, unattended access, encrypted file transfer, clipboard synchronization, session recording, contact management, and cross-platform compatibility. Designed for reliability and ease of use, RemSupp enables seamless collaboration between support technicians, employees, and remote teams. Whether you need secure remote desktop software for IT administration, technical support, hybrid work, or business continuity, RemSupp provides a scalable and dependable solution optimized for performance and security. **Who Is the Company Behind RemSupp?** - **Seller:** [RemSupp](https://www.g2.com/sellers/remsupp) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [Secomea](https://www.g2.com/products/secomea/reviews) Secomea is a Secure Remote Access (SRA) solution purpose-built for industrial networks and OT equipment. Over 8,000 customers around the world use it every day across thousands of sites to manage remote access to their operational environments and prevent downtime. 🌍 Founded in 2008, Secomea has been serving manufacturers and machine builders for over 15 years. Besides our HQ in Copenhagen and our offices in the US, China, and Japan - we have an international network of 70+ partner distributors, giving us a global reach to offer you assistance anywhere your sites are located in the world while still providing local support and close customer relationships. 🌐 Our solution seamlessly connects to any OT equipment, empowering organizations to secure cyber-physical systems. You can manage your technicians’ access to let them intervene in any of your OT sites right away, wherever they are. So, you eliminate travel expenses, minimize response time, reduce security risks, and prevent downtime. 🔧 Secomea simplifies secure remote access and gives you global oversight while maintaining local control. The implementation only takes one day per site. With an interface that is very easy and intuitive to use even for non-IT people, we help you defend your factory floor. 🛡️ **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Secomea?** - **Quality of Support:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Secomea?** - **Seller:** [Secomea](https://www.g2.com/sellers/secomea) - **Year Founded:** 2008 - **HQ Location:** 2150 Nordhavn, Copenhagen, DK - **Twitter:** @Secomea (1,480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/secomea/ (124 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Secomea? **"[Generally adequate for simple remote maintenance procedures](https://www.g2.com/survey_responses/secomea-review-9984484)"** **Rating:** 4.0/5.0 stars *— Patricia B.* [Read full review](https://www.g2.com/survey_responses/secomea-review-9984484) --- **"[The collection and analysis of data are useful](https://www.g2.com/survey_responses/secomea-review-9977217)"** **Rating:** 4.5/5.0 stars *— Faruk N.* [Read full review](https://www.g2.com/survey_responses/secomea-review-9977217) --- ### 22. [tele-LOOK](https://www.g2.com/products/tele-look/reviews) Please contact us for details. **Who Is the Company Behind tele-LOOK?** - **Seller:** [Tele-Look](https://www.g2.com/sellers/tele-look) - **HQ Location:** Freiburg, DE - **LinkedIn® Page:** https://www.linkedin.com/company/28893049/ (2 employees on LinkedIn®) ### 23. [Zoho Directory](https://www.g2.com/products/zoho-directory/reviews) Zoho Directory is a unified workforce identity and access management (IAM) solution that helps businesses of all sizes centrally manage user identities, application access, connected devices, and networks — all from a single console, on the cloud. Whether your organization runs entirely on cloud apps or still relies on on-premises directories, Zoho Directory unifies identity management across both worlds. With Directory Stores, you can sync existing identities from legacy systems and extend access controls to over 500 pre-integrated cloud applications, plus any custom or in-house apps your business depends on. Designed to reduce IT overhead while strengthening security, Zoho Directory gives admins the tools to automate the full employee lifecycle — from day-one provisioning to offboarding — and gives employees a frictionless, secure login experience across every app and device they use. Key features Single Sign-On (SSO): One secure password for Zoho apps, third-party SaaS, and custom business apps — eliminating password fatigue and reducing reset requests. Directory Stores: Import and sync identities from existing directories (like Active Directory) and manage cloud and on-prem users from one place. User Provisioning & Lifecycle Management: Automate app access from day one, update permissions as roles change, and instantly revoke access when employees leave. Device Authentication: Enroll and manage Linux, Mac, and Windows devices, reset passwords, and reassign systems directly from the admin console. Conditional Access: Set context-aware login policies based on location, time, IP, and device and deny, allow, or allow access only after MFA verification from Zoho Directory. Multi-Factor Authentication (MFA): Add an extra layer of verification to employee logins with OTPs, push notifications, biometrics, and passwordless methods via Zoho OneAuth. Routing Policies: Choose how employees verify their first factor — password, passwordless, social sign-in, or external identity providers. Cloud RADIUS : Set up enterprise Wi-Fi network authentication and ensure access is granted only to verified users. Cloud LDAP: Authenticate LDAP-based resources, including legacy applications, printers, and Wi-Fi networks and VPNs, using a cloud-hosted LDAP service, eliminating the need to maintain on-premises LDAP infrastructure. Smart Groups: Automate group assignment to user groups by department, role, or attribute so access scales seamlessly as your team grows. Anomaly Detection: Flag unusual login behavior such as access from unexpected locations or time zones, before it becomes a breach. Audit Logs: Maintain a detailed history of every admin action, with full traceability for security investigations and audits. Bring Your Own Key (BYOK): Encrypt organizational data with your own key from an external key manager, for full control over data security. Compliance: Built to support HIPAA, SOC 2, and ISO 27001 requirements, with reports that simplify audit preparation. With Zoho Directory, IT teams get automation and centralized control, employees get a seamless login experience, and business leaders get a complete view of workforce identity — all in one secure platform. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Zoho Directory?** - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoho Directory?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Zoho Directory? **"[Enhanced Security and Access Control That Delivers](https://www.g2.com/survey_responses/zoho-directory-review-12588375)"** **Rating:** 4.0/5.0 stars *— Sobhana S.* [Read full review](https://www.g2.com/survey_responses/zoho-directory-review-12588375) --- **"[Centralizes User Management, Streamlines Onboarding](https://www.g2.com/survey_responses/zoho-directory-review-12588549)"** **Rating:** 4.0/5.0 stars *— Saee P.* [Read full review](https://www.g2.com/survey_responses/zoho-directory-review-12588549) --- ## What Is Remote Support Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Support Software? - [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) --- ## How Do You Choose the Right Remote Support Software? ### What You Should Know About Remote Support Software ### What is Remote Support Software? Remote support software is software used by IT technicians to provide real-time support to both internal and external users’ computers and other devices from a remote location. It utilizes the internet to connect to computers and devices at any location to perform both troubleshooting and administrative tasks.  These platforms leverage remote access software to give instant access to IT technicians from any place, at any time. During a remote session, the technician can take the charge of the remote system and perform the intended tasks. With many employees working remotely, it is challenging for IT technicians to provide in-person assistance. Remote support solutions make it easier for both parties to keep the systems updated and risks at bay. The purpose of the software is to ease the overall process of troubleshooting and maintaining both company and end-user devices. #### What Types of Remote Support Software Exist? The types of remote support systems are usually determined by whether the end user is present at the remote device during a session provided by an IT technician. **Unattended remote support** Unattended access is when an IT technician can connect to a remote device without the presence of the end user. To make this possible, support teams deploy an agent app on all the remote devices. IT technicians can connect to any remote device at any given time using this agent app. **Attended remote support** This type of remote IT support is often referred to as on-demand or ad-hoc support. It is a type of support where the end user requests assistance from the support team. Unlike unattended support, this type of software does not require any prior setup. Methods of authorization vary in different solutions. In this type, the end user needs to generate a session code. Then it is shared with IT technicians who help the team gain access to the end-user device. ### What are the Common Features of Remote Support Software? Remote support software has reformed the IT support industry in more ways than one. While in a session, a technician can always access the remote device using these tools. To provide enterprise-grade support to the customers remotely, below are some must-have features in a remote support solution: **Remote access and control:** This feature forms one of the basic requirements of any remote support system. It helps the technician view and control remote devices. Remote diagnostics can also extract information about remote devices, including device name, IP address, event logs, and running processes. **Unattended remote access:** This feature allows the technician to access the client’s device remotely even without the end user present. Without unattended access, the client needs to perform the simplest of the functions like software updates. This can be inconvenient for both technician and the client. Technicians can also perform maintenance when the end user is away from the device to minimize their idle time. **File sharing:** This feature helps in solving common issues like replacing outdated files, corrupt files, and files containing malware. It also makes it easy for the technicians to access files on the remote computer. There are generally two types of file transfers: first, the IT technician transfers files to a remote device. This allows the software to be installed directly. The second type is when the file is sent to the client via chat and then the installation can be done by the client himself. **Multi-monitor navigation:** Multiple screens can be viewed using the same screen setup. During a remote IT support session, accessing multiple screens connected to a remote system could be a challenge. This feature allows instant sharing of data between monitors which can reduce the session time significantly. **Screen sharing:** This feature allows sharing the screen of the end user to other IT technicians or support team members if required. It also helps technicians add annotations to enhance support or training processes.  **Security:** With the current advancements in technology, there is always a threat of customer data getting attacked by cybercriminals. It becomes necessary to have built-in security features. This provides users a secure remote access to the systems. **Branding and customization:** Remote support solutions coming from a well-known brand are always preferred by organizations. This provides a sense of trust amongst clients, and customization makes the use of remote support software feasible. **Visual communication options:** Part of the frustration with remote IT support comes from not being able to physically indicate things: one cannot point to a part of the screen, and gesturing doesn’t help either. Remote support solutions offer visual communication options like chat, annotations, and pings so that even if the user and support personnel aren’t in the same room, information can be communicated effectively. **Encrypted viewership:** The user who is on the receiving end of remote assistance can attest to the experience of feeling vulnerable. Another user using their device, with full remote access to their data, using their device almost freely. Remote support software offers data encryption so that the connection is secure and no data is misplaced. **Cross-platform support:** Managed services providers (MSPs) usually have a huge customer base. It is crucial to have a cross-platform support feature in the remote assistance software. At the minimum, it should support Windows, Linux, and macOS devices. Ideally, remote support tools should also support iOS and Android mobile devices. **Session recording:** This feature helps the users record and store sessions for training activities. It can help hire new technicians in IT teams quickly and easily. Other Features of Remote Support Software: [Advanced Security Features](https://www.g2.com/categories/remote-support/f/advanced-security-features) ### What are the Benefits of Remote Support Software? With advancements in technology, the need for installing remote IT support software is also on the rise. The software benefits both the admins and the users in the following ways: **Saves time:** Remote support solutions support analysts and administrators who no longer need to physically go from desk to desk or location to location to provide troubleshooting and administrative assistance. **Saves cost:** The cost of employing on-site support teams for every location serviced can add up quickly, especially when different locations require technical support at different rates. Remote support software allows companies to centralize their IT support teams in one location that can serve every user, saving the cost of keeping support staff on site at every location. **Increases support efficiency:** Because devices can be accessed remotely at any time, troubleshooting and administrative tasks can be performed either at the convenience of the user or while the user is away, which can prevent disruption to daily workflow. **Streamlines remote work for employees:** Due to the COVID-19 pandemic, many organizations have switched to remote work. With remote access, employees can work safely on any device, platform, or network. Remote desktop functions allow them to remotely access important files and share their screen for online meetings. ** ** **Helps maintain a ticketing system:** Allocating docket numbers to each query has a huge impact on customer service. It helps in tracking and solving issues at the earliest. This ultimately helps in achieving customer satisfaction. ### Who Uses Remote Support Software? With more people working from home, tools that support remote work have become increasingly important for many organizations. With the future workforce becoming decentralized, here are the types of users of remote support software: **IT technicians:** They are the internal users of remote support systems. They use this software to assist other staff members of the organization internally.  **Customers:** For the companies that supply the remote support software, customers are the external users of the software. #### Software Related to Remote Support Software Related solutions that can be used together with remote support solutions include: [Remote desktop software](https://www.g2.com/categories/remote-desktop) **:** It allows technicians to connect to the other device in a remote location. Remote support software facilitates this further, providing more extensive functionalities designed towards helping users and performing troubleshooting, maintenance, and other administrative tasks on those desktops. [Help desk](https://www.g2.com/categories/help-desk) **and** [service desk software](https://www.g2.com/categories/service-desk) **:** Remote support software pairs extremely well with help desk and service desk software for IT support teams. Help desk software helps provide a customer with information and support regarding a company’s products or services. The inquiries are submitted using multiple channels including email, phone, or social media. Service desk software provides incident tracking, user connectedness, and even knowledge management, where remote support solutions then come in to help support analysts provide the user with the assistance they require. [IT management software](https://www.g2.com/categories/it-management) **:** Remote support software will generally be paired with, or even rolled up under IT management solutions. While remote support solutions can function as standalone products, pairing them with IT management solutions can diversify their use cases and help companies offer a greater depth of service. ### Challenges with Remote Support Software This software solves many issues of IT assistance. However, it inevitably comes with its own challenges. Below is a list of commonly witnessed challenges within remote support systems: **Connectivity issues:** Because the support in this software occurs entirely through an internet connection, connectivity issues can end up bottlenecking the support experience. If implementing a remote IT support solution, users must be sure that network connectivity for the end user and support technicians can be maintained to the best possible standard. **Hardware dilemma:** What if the issue isn’t the device’s software, but a physical issue with the device’s hardware? Unfortunately, remote support software loses capability there. Because support happens remotely and excludes hardware, companies may end up trading quicker software support times for slower hardware support. **Privacy:** Taking control of another person’s computer remotely comes with a certain privacy risk. In the wrong hands, losing control of one’s own computer means entirely compromised data on the computer or an entire network. It’s important for companies implementing remote support tools to utilize strong [endpoint protection software](https://www.g2.com/categories/endpoint-protection) to protect internal devices. ### Which Companies Should Buy Remote Support Software? **Small businesses:** Since budgets are a constraint for small businesses, maintaining a large IT support team is a challenge. With a small team, assisting all employees in person is difficult. This is where remote support software plays a major role. It lets one technician manage multiple tasks concerning remote devices. **Enterprises:** Enterprises have a large number of employees. With a different setup, such organizations need a varied set of features with their system. With branding and customization, it is possible to get a whole new version of any remote support software.  ### How to Buy Remote Support Software #### Requirements Gathering (RFI/RFP) for Remote Support Software Before starting to look for a suitable remote support solution, it is important to understand the needs for which the software will be used. Internal uses of the software could be limited to the staff of the organization, whereas external uses could help serve clients at remote locations. It can also be interesting to know which devices the software supports at the organization. #### Compare Remote Support Software Products **Create a long list** This is the stage when the organization can have a look at different vendors offering various features. Making a long list of vendors helps in distinguishing the software closely matching the requirements.  **Create a short list** After the team understands the offerings by all the vendors in the list, the best fits are shortlisted. This gives the team a better perspective for evaluation. The shortlist can also be created based on factors like the user friendliness of the software, security provided by the vendor, and types of customer support available (live chat, mobile, Twitter). **Conduct demos** Demos are a great way to verify the offerings promised by the vendor on paper versus actual implementation. Demos can help provide the technical team or the team who will use the software an understanding of how the software works. #### Selection of Remote Support Software **Choose a selection team** A winning team would usually consist of a security expert to decide on the ease of use of the software, IT technicians who would be handling the software, a legal team for the contractual agreements, and finally the decision makers of the organization.  **Negotiation** Depending on the budget that is allocated at the beginning of the remote support software buying process, the team can discuss the price range with vendors. The software comes in licensed prices which gives companies a scope to negotiate since the pricing goes per user.  **Final decision** This is the final but the most crucial step of the remote support software buying process. The team decides to purchase the software that provides the highest value and lies in the best interest of the organization. While doing so, it is recommended to inform the vendors that have not been shortlisted about the organization’s decision of going ahead with other vendors. ### What Does Remote Support Software Cost? There are different models of remote support solutions, depending on which the cost is determined. The cost of the software depends on factors like the number of users, technology complexity, number of apps supported, and number of locations. #### Return on Investment (ROI) A major concern of most small companies is meeting vast industry-specific IT needs. In such times, investing in buying a remote support software could prove a real challenge. However, looking at the returns that the solution provides makes it easier to make buying decisions. Depending on the needs of the organization, remote support software usually comes in two models: the break-fix model and managed IT services.  ### Remote Support Software Trends **Clientless remote support** With remote support software adopting the Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML), the technicians will be able to use the software with ease. The algorithm trained to take the actions when required should eliminate the need of the end user being present at the device while the assistance is being provided.