What I really loved about is that theirs systems works perfectly, I’m in the middle of the onboarding and had used their AI chat feature, and even in Beta has helped a lot answering my questions based on Remote’s articles, and it connects me with a real support team when necessary.

Also, the documents upload and forms are so easy to user within hints and tutorials every step of the way. Review collected by and hosted on G2.com.

Until now, I’ve just faced some bugs that my documents was been missing even after I was saving them for continue adding others later.

After force refresh my browser, it’s working normally again. Review collected by and hosted on G2.com.

The interface is super clean and everything I actually need on a daily basis is front and center. Instead of digging through clunky menus, I can just log in and get what I need in seconds, which saves me a lot of time each month.

What really stood out to me as an unexpected bonus is the AI support. It’s deeply integrated and actually answers most of my questions accurately right away, rather than just spitting out generic help articles. For the tricky stuff, the handoff to their human support team is really fast. I've never had an issue drag on; they always get my queries resolved on time. Review collected by and hosted on G2.com.

The visibility around public holidays can be pretty inconsistent. For instance, the main view will show a list of public holidays, but when I actually click into it, it only displays three of them. It's confusing and makes it slightly annoying to plan my time off, since I'm not always 100% sure which days are officially recognized without double-checking.

It would be a big improvement if they could fix this glitch so the detailed view actually matches the main list. Just having a simple, accurate calendar view that reliably shows all the holidays for my region would solve the issue completely. Review collected by and hosted on G2.com.

What I like best about Remote is the platform itself, it's intuitive, reliable, and makes managing everything much easier. I've also had a great experience with our assigned payroll representative, who has always been helpful, responsive, and professional. Review collected by and hosted on G2.com.

What I dislike most about Remote is the customer support experience. The live chat doesn't resolve issues directly, they just send help articles or create a support ticket. Unfortunately, many tickets take a very long time to be resolved, and some never receive a response at all. In my experience, around 2 out of every 5 tickets seem to get lost or go unaddressed. I believe Remote's customer support is the weakest areas and could be improved significantly. Review collected by and hosted on G2.com.

I love that we can work for a company in another country in a simple, transparent way.The UX is easy, and Customer Support is always fast in responding to and resolving my questions and requests. Review collected by and hosted on G2.com.

It's very easy to use as an employee, but I can't keep up with where the benefits are listed; it keeps changing. Also, sometimes there is some information shared with us that our company is not aware, so we need to go back to HR, they need to ask questions, and update it. This happened, for example, for the Summer Hours. There could be integrations with HR internal tools (for PTO, sick leaves), so we don't have to update 2 platforms. Review collected by and hosted on G2.com.

I really appreciate how Remote simplifies my work life by gathering all my essential work information in one place. I use it primarily to access my payments, payslips, insurance, and retirement plan effortlessly. Everything is conveniently accessible, which makes my life as an employee very comfortable. The platform is extremely easy to navigate, and I find the overall experience very user-friendly, akin to a personal profile website but tailored for an employee’s needs. Furthermore, using Remote has been a beautiful experience, and it makes changes in my work situation much smoother and more manageable. Review collected by and hosted on G2.com.

I would like to be able to get help if there is something that isn't clear. I feel the need to talk directly to a person for support when using Remote. Review collected by and hosted on G2.com.

What I like most about Remote is how smooth and organized the entire onboarding process is. The platform is easy to use, and the app performs well. I haven't experienced any major issues, and everything loads quickly. I also like the time tracking feature because it's simple and makes it easy to log my hours. Based on my experience, I've always received my pay on time, and the system even notifies me about two days before the payment is sent, which is really helpful. Another feature I find useful is the AI assistant. When I had basic questions, such as the rules for allowances or information from the employee handbook, it was able to provide quick answers without me having to contact support. On the few occasions I did need help, such as when my previous company delayed providing two required documents, the support team was understanding and gave me extra time to submit them. Overall, my experience with Remote has been smooth, reliable, and hassle free. Review collected by and hosted on G2.com.

So far, I haven't experienced any downsides with Remote. Whenever I have questions or need assistance, I can easily reach out through the chat support, and they respond quickly. Most of my questions have been answered right away, so I haven't encountered any major issues using the platform. Review collected by and hosted on G2.com.

What I like most is how transparent they are about what you need and when you need it. They’re also easy to reach whenever I have a question or need to follow up. Review collected by and hosted on G2.com.

What I dislike about Remote is that they’ve installed a new AI instead of letting me chat directly with an agent. You’re usually expected to provide only keywords, but the AI often isn’t familiar with them, so it’s hard to explain what I mean. Then, once it detects it can’t answer, it transfers me to an agent anyway. It could have done that from the start when it didn’t understand the keyword. Review collected by and hosted on G2.com.

What I like most about Remote is that I never have to worry about payroll or employee benefits because they handle everything seamlessly. They also manage all of my onboarding requirements and employment documents, making the entire process smooth and hassle-free.

The platform is very user-friendly, and the time tracker is simple and easy to use. I also appreciate how clear and well-organized the payslips are, making it easy to understand my salary breakdown and deductions. Overall, Remote has made managing my employment experience convenient, efficient, and stress-free. Review collected by and hosted on G2.com.

I don't have any dislikes so far. My overall experience with Remote has been very positive, and everything has worked as expected. Review collected by and hosted on G2.com.

I like how easy Remote is to use. I love the platform interface, and how easy it is to go from employee incentives to company settings. Everything is intuitive and easy to find, which makes it a lot smoother for me to process payroll. It's also very easy to partner with talent and HR to ensure employee updates are being made. I also love the reporting aspect. It's very intuitive. Review collected by and hosted on G2.com.

I wish that instead of it being a generic support, we had a specific account manager that we can reach out to because sometimes when it comes to the general support line, I don't get straightforward answers. That is my only critique. Review collected by and hosted on G2.com.

As a contractor, I found the Remote platform straightforward and easy to navigate. Onboarding was simple, payments came through reliably and on time, and the dashboard made it easy to keep track of my contract and documents. The support team stood out the most for me, they were responsive and genuinely helpful whenever I had questions. Overall a smooth, low-friction experience that took the hassle out of getting paid for contract work. Review collected by and hosted on G2.com.

There isn't a lot to dislike from a contractor's point of view. If anything, the platform has so many features that it can take a little time to find exactly where everything lives at first, and a few of the help articles could be more detailed. Some email notifications could also be clearer about what action, if any, is needed. None of these were dealbreakers and support filled in the gaps quickly. Review collected by and hosted on G2.com.