What do you dislike about Remote HR Management?
While I find Remote generally easy to use, there are a few areas where improvements would be greatly appreciated.
Firstly, the absence of a 12-hour clock format can be confusing, especially with shifts that cross the noon hour (e.g., 11 AM to 1 PM). Since the time entries decrease around that period, it sometimes seems to cause issues within the system.
Secondly, while the customer support has been good, a video tutorial specifically demonstrating Remote's functionality for Canadian users would be incredibly helpful. As the only Canadian employee so far, my manager and I had some initial confusion and had to seek guidance elsewhere until we realized I should be using Stripe and not CIBC.
Thirdly, the Remote mobile app doesn't seem to allow easy automated invoice submissions, so I utilize my laptop. It's possible the automated billing system is the root cause as it allows manual entries on my iPhone 13 but not for a date range. Being able to submit invoices directly through the app would be a significant convenience!
Additionally, it would be beneficial to see American holidays that our company observes, as currently, only Canadian holidays are displayed (I'm a Canadian working for an American company).
Furthermore, it's unfortunate that I get my payments to my bank account 10 days from when the invoice gets approved. I feel it should be a few days maximum, if possible.
Finally, having an estimated timeframe for when payments will arrive in my CIBC bank account would greatly improve transparency.
As I primarily use Remote once or twice a week (my original shifts are tracked in Microsoft Teams), a direct integration with Microsoft would be a fantastic enhancement.
I also appreciate that some of my previous feedback has been implemented – thank you for considering user input! Review collected by and hosted on G2.com.