[ Remote Eye Reviews ](https://www.g2.com/products/remote-eye/reviews) [ Remote Eye Reviews ](https://www.g2.com/products/remote-eye/reviews) # Remote Eye Features ##### ## Before the Job (4) Calendar Uses the calendar tool to determine field workers who are free for the job. Dispatch Notifies field service workers of their upcoming assignments. Roles Allows users to see tasks according to permissions and roles. Booking Allows clients to book jobs through the desktop page or within the app. Show More ##### ## On the Job (5) Location Tracks employee location to ensure timeliness. Employee Communication Enables communication within the app from manager to field service employee. Behavior Monitoring Monitors behavior in the field. Client Notifications Notifies clients, should any delays or mishaps occur. Field Sales Includes some ability to serve as a sales and ordering application. Show More ##### ## After the Job (4) Reports Creates reports that reflect field performance either as a team or individually, to review productivity. Analytics Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. Invoicing Sends invoices through the software and allows clients to pay on the spot. CRM Integrations Integrates with CRM software to monitor all aspects of the customer relationship. Show More ##### ## Workflow & Automation (5) Safety checks & inspections Provide templates, forms and checklists to record tasks, inspections, and progress Customizable Workflows Allow users to configure workflows that predicts issues and alerts teams in real-time Dynamic SOP Promotion Trigger dynamic distribution or reinforcement of SOPs when deviations or defects occur. Nonconformance Event Management Enable tracking and detection of nonconforming events and suggest corrective actions. Safety & Incident Logging / Compliance Reporting Log safety/quality incidents and generate compliance reports. Show More ##### ## Execution (3) Planning Create work plans for predefined periods such as weeks or months, and allow users to create custom periods. Scheduling Assign activities to workers based on availability, qualifications, and other criteria. Collaboration Allows employees to collaborate on tasks and ask for help from supervisors. Show More ##### ## Analytics & Reporting (3) Monitoring Track the status of work activities per location, employee, or team. KPIs Monitor task completion, employee productivity, and other metrics. Customizable Analytics / BI Integration Allow users to build custom dashboards or connect to BI tools Show More ##### ## Remote Support (3) Video chat Allows users to connect via video chat in order to help fix maintenace or repait issues Live text chat Allows users to chat with remote support via text Ticket submitting Allows users to submit tickets for service requests in order to help with repairs Show More ##### ## Hardware Integration (3) Mobile phones Allows users to access AR visualization through mobile phones AR glasses Allows users to integrate AR visualization through AR glasses Tablets Allows users to integrate AR visualization through Tablets and Desktops Show More ##### ## Content (3) Guided content Allows users to create a variety of dynamic content to guide your team through different processes. Content management Allows users to store and manage previously created content AR annotations Allows users to mark up real life objects with AR annotations and other descriptive visuals Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Image-to-Text Converts images into a textual description, identifying key elements. AI Text Summarization Condenses long documents or text into a brief summary. AI Image-to-Text Converts images into a textual description, identifying key elements. Show More ##### ## Agentic AI - Field Service Management (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Enterprise Management (5) Cross & Multi‑Site Governance Allow centralized enforcement of corporate standards, while supporting site‑specific variations. Site Reporting and Analytics Report metrics at both individual site and consolidated enterprise levels. Cross‑Site Collaboration & Communication Provide channels for idea sharing, communications and collaboration across different sites and facilities. Multi-Device Scalability Provide enterprise-wide support across smartphones, tablets, and wearable devices. Role-Based Access Control (RBAC) Provide enterprise-grade role/permission management for different user groups. Show More ##### ## Agentic AI (3) Actions & Autonomous Execution Capable of autonomously perform or propose task actions on behalf of users. Real‑Time Translation & Transcription Support live transcription/translation of video/audio and contextual AI support. Predictive & Prescriptive AI Use AI models to predict anomalies, prescribe corrective actions, or suggest best next steps. Show More ##### ## Knowledge Capture (4) Frontline Knowledge Capture & Sharing Allow frontline workers capture ideas, best practices, videos, and distribute them. Content Versioning & SOP Updates Track changes to work instructions and notify relevant users of updates or revisions. Embedded Microlearning Offer contextual training modules or tips that appear during task execution to reinforce skills. Offline Knowledge Access Ensure workers can access SOPs/training offline on mobile/wearables. Show More ##### ## Data & Integration (2) Open API & Extensibility Provide open APIs and SDKs for developers to extend platform capabilities. ERP / MES / EAM Integration Synchronize tasks, assets, and other data with enterprise systems such as ERP, MES, or EAM. 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