--- title: Remote Desktop Services Reviews meta\_title: 'Remote Desktop Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 141 reviews by the users' company size, role or industry to find out how Remote Desktop Services works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 141 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Remote Desktop Services Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **easy setup** of Remote Desktop Services, highlighting its user-friendly interface for seamless configuration. [(1 mentions)](https://www.g2.com/products/remote-desktop-services/reviews?filters%5Bsentiment_snippet%5D=2102528&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Remote Desktop Services, making setup straightforward and accessible. [(1 mentions)](https://www.g2.com/products/remote-desktop-services/reviews?filters%5Bsentiment_snippet%5D=1560238&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Remote Desktop Services ##### 1. Easy Setup Users praise the **easy setup** of Remote Desktop Services, highlighting its user-friendly interface for seamless configuration. [ See 1 mentions ](https://www.g2.com/products/remote-desktop-services/reviews?filters%5Bsentiment_snippet%5D=2102528&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "UP Cloud better platform for your IT needs" What do you like about Remote Desktop Services? Good provider to setup RDS with user friendly interface ##### 2. User-Friendly Users appreciate the **user-friendly interface** of Remote Desktop Services, making setup straightforward and accessible. [ See 1 mentions ](https://www.g2.com/products/remote-desktop-services/reviews?filters%5Bsentiment_snippet%5D=1560238&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "UP Cloud better platform for your IT needs" What do you like about Remote Desktop Services? Good provider to setup RDS with user friendly interface ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ ![MobaXTerm](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3c47b0293b63e905b726b84b02ab0683/mobaxterm.PNG "MobaXTerm") MobaXTerm 4.6/5(110) ](https://www.g2.com/products/mobaxterm/reviews) [ View All Alternatives ](https://www.g2.com/products/remote-desktop-services/competitors/alternatives) ![Brian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian S.") BS Brian S. Network Engineer Information Technology and Services Mid-Market (51-1000 emp.) 12/27/2017 "remote desktop is fast, useful and very essential to our company" 5/5 What do you like best about Remote Desktop Services? Remote desktop is builtin in any windows OS therefore there's no need to go thru installation process to use it. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? it opens multiple window in order to connect with multiple sessions. Hoping that there would be just window with multiple tabs for multiple sessions so it's not messy to look at it Review collected by and hosted on G2.com. Recommendations to others considering Remote Desktop Services: RDP is the best client to use when accessing remote windows PC Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? We have a windows server running everyday 24/7 and we use remote desktop server to get into it. Our billing system is running on windows server 2012 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/20/2018 "Efficient but restrictive " 4/5 What do you like best about Remote Desktop Services? It private program making it confidential and safe to use. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? You pay to receive small things. Similar to buying in-game purchases. Review collected by and hosted on G2.com. Recommendations to others considering Remote Desktop Services: It allows programs to be private and confidential, but also allows them to be in control of small things they want to charge for. ex. text services or additional widgets Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? It allowed for the move to a paper/file based system to become electronic and reduce paper use while still maintaining confidentiality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/7/2017 "Remote Desktop is fast, simple to use, and overall a great tool" 5/5 What do you like best about Remote Desktop Services? I like that it already comes with Windows. I don't have to download anything and I am able to be connected to multiple remote desktops at one time. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? I iwhs it saved your password so you did not have to type it in every time you connect. Review collected by and hosted on G2.com. Recommendations to others considering Remote Desktop Services: If you are looking for a simple and reliable way to connect to remote desktops, this is the way to go. I have never had an issue with this product but if I did, it would be easy to get customer service help. Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? I am able to connect to other business' databases without having to download their massive amounts of data. It is safe and secure. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jamie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie M.") JM Jamie M. Server Administrator Mid-Market (51-1000 emp.) 12/12/2017 "Remote Desktop Services are core to our business" 5/5 What do you like best about Remote Desktop Services? I love how easy it is to provision new servers and maintain existing servers. There is a lot of native compatibility with AD, IIS and other common platforms within the enterprise. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? Could be a little more user friendly from an administrative perspective. More GUI less command line. Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? Geographical latency issues are resolved by having the RDS servers in the same datacenter that houses the data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 12/15/2017 "Virtual Everywhere. " 4.5/5 What do you like best about Remote Desktop Services? Accessing another machine remotely from anywhere comes handy to manage different servers. Makes our life easy when multiple teams from different timezones support applications that are hosted on these remote machines. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? Restarts can be slow and tricky. Some machines only allow certain number of logins at any given point of time which is another limitation. Review collected by and hosted on G2.com. Recommendations to others considering Remote Desktop Services: better monitoring is necessary when it comes to critical servers. If the server hangs, someone needs to be alerted. Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? We host many internal servers on these remote desktops and let our teams use them. Physically maintaining them is outdated. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 10/19/2017 "Fills all the need for a secure and reliable Remote Portal" 4.5/5 What do you like best about Remote Desktop Services? For my Remote Portal I setup everything was Microsoft and support and documentation was well established. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? Not as many options as Citrix Zenapp but licensing cost outways this. Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? Was able to setup a Web Remote Portal with multi-factor authentication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 12/12/2017 "remote desktop" 4.5/5 What do you like best about Remote Desktop Services? can log on from any computer to my personal screen Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? is often slow. speed needs to be improved. Review collected by and hosted on G2.com. Recommendations to others considering Remote Desktop Services: check speed first Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? can log on to my personal computer from any screen Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hubert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hubert W.") HW Hubert W. Sr. IT Analyst Information Technology and Services Enterprise (\> 1000 emp.) 9/29/2016 "Remote Desktop Services useful and essential" 5/5 What do you like best about Remote Desktop Services? Remote Desktop Services is a great way to connect to remote servers in order to run applications and perform tasks. It's built-into Windows so there isn't any major installation needed though if you don't have this installed, you will need to add it in the Windows features. Once connected, it is easy to use as you are basically connected to another desktop and you're able to control it as you would a local PC. Internally, this is a cost-saver as dedicated remote access tools do not need to be purchased. From an administration standpoint, this is a Microsoft product so for those with dedicated Windows support teams, they do not need ot manage 3rd party software. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? While saved sessions can be done, a tree feature where you can have a list of desktops would be nice. Right now, I save my desktops to a folder and open the ones I want but a tree is something that I think would be easy to add and is a must-have for a future release. Another matter is as it is tied to Active Directly, you will need RDP access granted from the system administrator. While this is an important feature security-wise, it is sometimes a little buggy trying to establish a connection due to some of the inherent issues with AD itself. Review collected by and hosted on G2.com. Recommendations to others considering Remote Desktop Services: As the tabbed or tree views are not available, it would be possible to try the Microsoft Management console to save your connections. However, that is another installation and isn't supported by all versions of Windows. I would recommend saving sessions in a folder with meaningful names so that it would be easy to find the desktop you need. Another recommendation is to configure the remote desktop based on the resolution of your screen. This would prevent issues where scroll bars would be needed to navigate around. It is also a good idea to disable non-essentials, such as sound, in order to speed up the experience. Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? The main business problem solved is distance. Rather than having to be physically at another station, you can simply RDP to it. I use it mostly to test our web filtering tools as my remote desktop belongs to a network that is monitored. By using Remote Desktop Services, I am able to connect remotely and simulate user experiences with the web filter and adjust the appliance as needed. I would be unable to do this from my normal desktop as it belongs in a non-filtered network. As stated earlier, this is built into Windows and is basically free thus saving a business money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 11/30/2016 "Remote desktop services" 4.5/5 What do you like best about Remote Desktop Services? The ability to access servers and desktops remotely is a huge benefit to any IT professional. In fact, it actually seems more like a necessity rather. Being able to connect to a machine off-site allows for better troubleshooting of issues that might be localized. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? Since it is a built in tool, I shouldn't expect too many options but I do wish there were more features. Features like the ability to log out a user and sign in as yourself without losing the connection would be great. Also, a file transfer option would be something that would be quite helpful. Review collected by and hosted on G2.com. Recommendations to others considering Remote Desktop Services: Definitely use this in addition to any other remote services your company uses. Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? We are using it to connect quickly and easily to our servers. We also use it to connect to clients computers to troubleshoot root causes as well. Being able to log in as domain and local admin on the machines remotely is a necessity for us and reducing the for user assistance. It also gives us an 'out', when our laptop is working and we connect from our home desktop and VPN in, we can remote desktop to our office computer to do any work required. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Samantha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha B.") SB Samantha B. Business Owner Mid-Market (51-1000 emp.) 3/29/2017 "Remote Yourself" 5/5 What do you like best about Remote Desktop Services? This is a very easy program to use and is helpful to access information from any computer. Review collected by and hosted on G2.com. What do you dislike about Remote Desktop Services? I don't like how it is slow sometimes, I'd like it if it were faster. Review collected by and hosted on G2.com. What problems is Remote Desktop Services solving and how is that benefiting you? Currently being able to work from a variety of locations and access my desktop page is the issue we were solving and then overall the ease of access when I'm out in the field, or at home enhances the continued quality of work I am able to accomplish for my organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at Microsoft? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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