--- title: Relay Network Reviews meta\_title: 'Relay Network Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Relay Network works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Relay Network Reviews & Product Details Visit Website Relay is a secure content delivery channel that enables enterprises to reach and drive customers to action through a personalized, mobile experience, without requiring a login or download. By combining SMS with feed technology, Relay delivers tailored, action-oriented content directly to each customer in a scrolling feed, driving better outcomes across industries like healthcare, financial services, insurance, and life sciences. * * * Product Website Relay Network Seller [Relay Network](https://www.g2.com/sellers/relay-network) Discussions [Relay Network Community](https://www.g2.com/products/relay-network/discuss) Languages Supported English Overview by Joey Goldberg Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/relay-network/pricing) ## Relay Network Integrations (5) What do users say about integrations? Verified by Relay Network [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Experience Cloud ](https://www.g2.com/products/adobe-experience-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Journey Optimizer ](https://www.g2.com/products/adobe-journey-optimizer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) Show More ![Lacey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lacey B.") LB Lacey B. Associate Director, Patient Services & Market Access Small-Business (50 or fewer emp.) 10/1/2025 "Great platform with amazing people, but some room for improvement" 4/5 What do you like best about Relay Network? Relay is a powerful platform that has helped us engage with our audience in a more meaningful and efficient way. I really appreciate the team behind Relay—they’re responsive, professional, and genuinely care about our success. The platform itself is solid and continues to evolve in ways that benefit our business. Review collected by and hosted on G2.com. What do you dislike about Relay Network? While I’m generally very satisfied with Relay, I do think there’s room for improvement in usability. The reporting functionality can be a bit slow and sometimes difficult to navigate, and creating reports from scratch isn’t as intuitive as it could be. I also wish there were more support resources—like a dedicated service to help build messages—especially for teams without the bandwidth to do it all internally. Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? Relay Network helps us solve the challenge of engaging customers in a timely, personalized, and mobile-friendly way. It bridges the communication gap by delivering important messages directly to users in a format they’re more likely to engage with. This has helped us improve outreach, boost response rates, and streamline customer journeys—ultimately driving better results with less manual effort from our team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 10/14/2025 "Excellent Hands-On Support from Our Client Success Director" 4/5 What do you like best about Relay Network? What I like best about Relay Network, is the hands-on support we receive from our Client Success Director. Even after using the platform for 3 years, there are still questions that arise and it's to know who to go to for help. Review collected by and hosted on G2.com. What do you dislike about Relay Network? What I dislike about Relay Network is that it was positioned as having PDF conversion capabilities to help support the Pharma Industry's Medical/Legal/Regulatory Review process, but they don't work as expected. Due to the rules and restrictions different pharma orgs have the PDFs available in Cx builder are not configurable in a way that can be adjusted to fit the clients needs. Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? Relay Network is helping my client solve engagement issues along their customer journey. Relay is an effective channel to reach their audience in a different way than traditional email, web, banner, or SMS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 10/24/2025 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" 4/5 What do you like best about Relay Network? My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advice on how to make the most of the platform to boost customer engagement. Relay has greatly improved our customers' experience by allowing us to deliver timely, access-related communications at important points in their journey. Additionally, I find Relay’s survey feature particularly valuable, as it delivers real-time insights that enable us to continually refine and personalize the customer experience. Review collected by and hosted on G2.com. What do you dislike about Relay Network? Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and so I need to rely on a customer service rep to create them. This can cause a lot of back and forth when even the most minor adjustments need to be made. Additionally, we've also had some issues with the way that data is coming into our database from Relay. For example, we are not receiving engagement data if it lives on a second card. This skews our engagement data. Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? Relay enables us to proactively contact our patients whenever we foresee any potential access-related issues. It also allows us to collect updates on personal information, such as insurance, doctor, phone number, or address, through a form that can be included in the Feed. Additionally, with the surveys, we can also capture insights from patients related to any access related topics. For example, in our open enrollment message, we sent a survey asking patients if they had any upcoming insurance changes. For those who responded yes, our support managers, were able to reach out to those patients in a timely manner to gather their updated info and see if they needed any support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Jamie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie B.") JB Jamie B. Benefits Investigation - Manager Mid-Market (51-1000 emp.) 10/8/2025 "Communication Manager" 4/5 What do you like best about Relay Network? Flexibility and problem solving together Review collected by and hosted on G2.com. What do you dislike about Relay Network? We cannot collect credit card information Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? Text communication with our pharmacy patients to schedule orders and deliver information back to patients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/20/2018 " Great new way to communicate!" 4/5 What do you like best about Relay Network? Relay is a unique way for businesses to reach frequent customers through the commutation channel they use most. It is also very easy to use for both the user and the customer. Review collected by and hosted on G2.com. What do you dislike about Relay Network? When it comes to downloading another app or creating an online profile to make payments, most customers don’t want to take the extra step. As technology consultants we are always looking for new ways to streamline these processes. Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? Many of our customers are facing the challenges of finding new ways to connect with their customers on a more persona level. Not only is Relay helping to achieve that but also offering a channel for online ordering that avoids the fees and monthly commitment of the many online ordering options that are out there. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jami M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jami M.") JM Jami M. Associate Director Enterprise (\> 1000 emp.) 4/25/2018 "Simple" 3.5/5 What do you like best about Relay Network? Simple and easy to use. Prompts make it easy to use. Review collected by and hosted on G2.com. What do you dislike about Relay Network? Almost most too many options as some duplicate the same taskings. Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? Communication between doctor and patient, lab updates, and prescrition refills. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 1/17/2018 "Simple and user friendly " 4/5 What do you like best about Relay Network? Easy to access most used links and get back to where you left off. Eady sign in process with sufficient security. Review collected by and hosted on G2.com. What do you dislike about Relay Network? The overall look is a bit confusing at first. Takes a couple days training to figure out more complex features. Review collected by and hosted on G2.com. Recommendations to others considering Relay Network: It's worth it Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? able to more Quickly respond to Customers needs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Relay Network? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Relay Network ](https://www.g2.com/products/relay-network/discussions/new) GU Guest User What is Relay Network used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-relay-network-used-for) [ View all Discussions ](https://www.g2.com/products/relay-network/discuss) ## Pricing Options Pricing provided by Relay Network. ### CX Builder Platform Contact Us [ View More Pricing Information ](https://www.g2.com/products/relay-network/pricing) Relay Network Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_afb146ffa5dd9e5bcc034038dce7c880/change-healthcare-change-healthcare.png "Product Avatar Image") Change Healthcare 3.9/5(21) [ Compare Now ](https://www.g2.com/compare/change-healthcare-change-healthcare-vs-relay-network) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Braze](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braze") Braze 4.5/5(1,689) ](https://www.g2.com/products/braze/reviews) [ ![Customer.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Customer.io") Customer.io 4.4/5(895) ](https://www.g2.com/products/customer-io/reviews) [ View All Alternatives ](https://www.g2.com/products/relay-network/competitors/alternatives) ##### Categories on G2 [Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Personalization Engines](https://www.g2.com/categories/personalization-engines) [Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Personalization Engines](https://www.g2.com/categories/personalization-engines)[Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What font licensing terms and usage rights should commercial project teams evaluate before selecting a marketplace?](https://www.g2.com/discussions/what-font-licensing-terms-and-usage-rights-should-commercial-project-teams-evaluate-before-selecting-a-marketplace%20)[What's the best security compliance software for ensuring data protection](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection)[Best audit management software for small businesses](https://www.g2.com/discussions/what-s-the-best-audit-management-software-for-small-businesses) [Best EOR provider for a digital services company](https://www.g2.com/discussions/best-eor-provider-for-a-digital-services-company)[Simplus vs Spaulding Ridge vs IBM Consulting for an enterprise comparing quote to cash consulting firms: which brings the sharpest QTC expertise across Salesforce CPQ and revenue recognition with the most predictable delivery track record?](https://www.g2.com/discussions/simplus-vs-spaulding-ridge-vs-ibm-consulting-for-an-enterprise-comparing-quote-to-cash-consulting-firms-which-brings-the-sharpest-qtc-expertise-across-salesforce-cpq-and-revenue-recognition-with-the-most-predictable-delivery-track-record)[Pros and Cons Details](https://www.g2.com/products/relay-network/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)