It's a technology-forward banking platform that's easy to set up and use for small business owners. It also has a number of useful features to address specific business scenarios. Review collected by and hosted on G2.com.

It' is a fintech platform, and research on Reddit makes it clear that there are a number of pitfalls resulting from the fact that Relay is not actually a bank. They're a Fintech platform working with Thread Bank. It's possible that Thread Bank will withhold your funds, and there's nothing that the Relay customer support team can do to make them available to you, with Thread Bank's customer support being entirely unhelpful.

Another current example of the problems one might expect is that Relay has recently changed the way they receive international wires, switching from Currencycloud to Nium, but the transition was handled extremely poorly.

- I had several inbound international wires that were rejected after the issuer had initiated the payment.

- Relay mentioned that approval for international payments through Nium would take no more than 3 business days. It took me 2 weeks to get any sort of help after applying for Nium approval and it has now been over a month during which I've been unable to collect on thousands of dollars of receivables because I can't invoice a client in the UK. Almost 4 weeks into this problem, Relay finally issued a statement saying that they can't promise when international payments will be approved and have disallowed account holders from applying to receive international payments if they hadn't already applied. Review collected by and hosted on G2.com.

I really like the mobile banking appl that Relay has. I can access my accounts using the app at any time, day or night, which is very convenient. The customer service is another big plus for me. The Relay team is reachable by phone, email, or chat, and they're knowledgeable about their services and processes, onboarding criteria as well as solving any issues or concerns. Additionally, the initial setup was easy, with the online application and document submissions being straightforward. The team is always available to help and guide me regarding additional documents or suitable alternatives that I could submit. Review collected by and hosted on G2.com.

I don't dislike anything about Relay. I do, however, hope that Relay will: 1. Issue business banking customers virtual credit cards for supplier and vendor payments. 2. Add same-day wires and same-day ACH transfers. Review collected by and hosted on G2.com.

I love the option of having separated accounts, instant transfers between those accounts, and the ability to obtain a debit card that's linked to certain accounts. Review collected by and hosted on G2.com.

I recently had an unpleasant experience with Relay; when I gave an invoice link to my client and they paid, the transaction was considered a "Self-Payout," and as such, was cancelled and we were threatened with closing accounts and such. Because of this, my client has had to make the payment again, my payment's been delayed, and this has significantly pushed back our experience with Relay. We've used Stripe for years and never have we had to deal with something like this. Honestly, this experience, if not fixed, will certainly make me switch providers. Review collected by and hosted on G2.com.

I use Relay for my own banking needs for both my business and non-profit, and I recommend it to my clients because it supports the Profit First system effectively. I find the automatic profit first allocations incredibly useful. It lets me manage my cash flow easily and apply the bank balance accounting method. I love the ease of opening and closing accounts and being able to pay invoices and categorize them to QuickBooks without leaving the application. I also really appreciate my customer service rep. Review collected by and hosted on G2.com.

I'd like to apply two profit first rules in stages Review collected by and hosted on G2.com.

Absolutely zero positives in the last 18 months about Relay Review collected by and hosted on G2.com.

Zero support, no accountability, poor reliability for transactions, no concern for your business Review collected by and hosted on G2.com.

The most helpful thing about Relay is how easy the app is to use, along with how much time their automations save me each month. Review collected by and hosted on G2.com.

There really isn’t anything I dislike about Relay. They’ve clearly thought everything through and made a very good app overall. Review collected by and hosted on G2.com.

Relay is an excellent choice for small businesses that prefer not to depend on traditional banks. It offers all the standard banking features, along with several additional benefits. For example, its Payment requests feature enables businesses to accept payments through credit cards, online transfers, and other digital payment methods, making it easier to collect payments online. Review collected by and hosted on G2.com.

The only problem I encounter with Relay is that its website can be somewhat clunky when used on mobile devices, and unfortunately, the Android app is not available in my region. Review collected by and hosted on G2.com.

I love how Relay makes it easier to implement the ProFirst First Method for my business, which is a significant advantage. I appreciate the ease with which I can set up multiple accounts and transfer money effortlessly. The ability to visually organize and see all my money in separate buckets is a feature I find especially beneficial. Additionally, the initial setup of Relay was straightforward and easy, which made transitioning to the system very smooth. On top of all these features, I am impressed to the extent that I would definitely recommend Relay to others, evidenced by my high rating of 10. Review collected by and hosted on G2.com.

I would love the ability to send automatic payments every week, and being able to transfer money from multiple accounts on the app. Review collected by and hosted on G2.com.

I really like Relay for its platform and the ease it offers. The user interface, especially on a computer, allows you to use and create cards, accounts, and make transfers in a very simple and user-friendly way. Review collected by and hosted on G2.com.

The mobile application should allow logging in with Face ID without the need to constantly enter the username and password. On the computer, it's annoying to be logged out frequently. Additionally, it would be ideal if it were easier and safer to log in, especially with Face ID, and to be able to create international credit cards. Review collected by and hosted on G2.com.

I appreciate Relay's ease of use, which makes managing banking tasks for my company and clients straightforward and efficient. The automation rules, particularly the profit-first automation, are incredibly beneficial as they systematically move money between accounts, supporting our financial systems effortlessly. I also value the lack of minimum balance requirements and ACH fees, which provides financial flexibility and cost savings. With the ability to maintain up to 20 accounts, Relay offers versatility that aligns perfectly with my company's needs. The customer service is outstanding, always responsive and helpful, enhancing my overall experience with the platform. Additionally, setting up Relay was extremely easy, allowing a seamless transition from our previous local bank. The combination of these features has significantly improved our banking operations and reaffirmed our decision to switch to Relay. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.