--- title: Relay by Switch Labs Reviews meta\_title: 'Relay by Switch Labs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Relay by Switch Labs works for a business like yours. date\_modified: '2026-05-13' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Relay by Switch Labs Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Relay by Switch Labs but has limited features. Are you part of the Relay by Switch Labs team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows without per-seat enterprise pricing. Key features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles with full interaction history, multi-channel communication tracking (email, chat, web forms), a self-service knowledge base, workflow automations and smart rules, quick-response macros and templates, third-party integrations, SLA management, analytics and reporting dashboards, and AI-powered assistance throughout — from suggested replies to summarization to sentiment analysis. Designed for small businesses and startups who need enterprise-grade support tools without the complexity. Sales CRM features are included at every paid tier — no separate sales plan required. Pricing: Free tier with core ticket inbox and AI smart replies; Pro $19/user/month adds automation, SLA management, custom branding, advanced AI, and 14-day free trial; Enterprise $39/user/month adds SSO, audit logs, dedicated support, and custom integrations. * * * Seller [Switch Labs](https://www.g2.com/sellers/switch-labs) Discussions [Relay by Switch Labs Community](https://www.g2.com/products/relay-by-switch-labs/discuss) Overview by Eric Levenseller (Founder / CEO @ Levy Electric Scooters) Show More ## Pricing Pricing provided by Relay by Switch Labs. ### Pro Starting at $19.00 1 User Per Month ### Free Free Per Month [ View More Pricing Information ](https://www.g2.com/products/relay-by-switch-labs/pricing) ## Top-Rated Alternatives [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,123) ](https://www.g2.com/products/monday-com/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/relay-by-switch-labs/competitors/alternatives) ## Relay by Switch Labs hasn't been reviewed yet Used Relay by Switch Labs? 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[Read more](https://legal.g2.com/community-guidelines) ## Pricing Options Pricing provided by Relay by Switch Labs. ### Pro Starting at $19.00 1 User Per Month ### Free Free Per Month ### Enterprise $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/relay-by-switch-labs/pricing) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) ##### Explore More [Are there tools that integrate with data rooms for project management?](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[best customer success software](https://www.g2.com/discussions/i-need-help-finding-the-best-customer-success-software-advice-needed)[Top SEO tool used by professionals for keyword research](https://www.g2.com/discussions/top-seo-tool-used-by-professionals-for-keyword-research) [How to choose the best payment processor](https://www.g2.com/discussions/gateway-to-greatness-help-me-choose-the-best-payment-processor)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding)[Best Account-based Orchestration Platforms](https://www.g2.com/discussions/best-account-based-orchestration-platforms-what-s-worked-for-your-team) [Show MoreShow Less](javascript:void(0);)