Relatient is an excellent 3rd party vendor for appointment reminders!
08/26/2019
"The ability to receive responses from our customers on whether they will confirm or cancel their upcoming appointment. Relatient also ensures we are compliant with TCPA law by maintaining the number of times we text a patient in a week."
"patients are contacted for 3 days prior to their appointments, that gives them ample time to inform us if they need to cancel or resched and time for us to fill that spot. "
"Relatient has been a true partner in working with our practice. We use their service for reminding patients about their appointments, but there is much more their service is capable of."
Chief Information Officer - Hospital & Health Care
Relatient use for our healthcare practice
04/01/2020
"Relatient integrates into our Allscript platform, automatically pulls patient information, then sends out collateral to our patients. This has been a helpful product for retaining patients and providing them a good experience. We have seen an increase in returning patients to to this product."
"The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden."
"Relatient has helped alleviate the need for staff to take time to contact patients for appointment reminders. It has helped reduce our number of no shows by reminding patients of upcoming appointments, even on day of with a text reminder. "
Relatient is a wonderful tool when it comes to Customer contact and support!
01/23/2020
"Ease of reaching patients in a variety of different ways. Reports of actual patient responses made (and not made). I also love having a record of that contact"
Director, Telehealth Services - Hospital & Health Care
Excellent and responsive vendor
08/11/2021
"Relatient is a very pro-active, client centered oragnization. They are responsive to our needs and requests and will try theor best to accommodate, even if we can be unreasonable in our requests at times."
"We have been very pleased with Relatient. The customer service is outstanding. It has allowed my staff to focus more on the patients needs and less on the worry of patients knowing about their appointment. The survey call post appointment has boosted moral because staff see and hear the difference they are making in peoples lives. "