The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden. Review collected by and hosted on G2.com.

I would like a bit more granular self serve, so i could adjust timing and messaging without support. Review collected by and hosted on G2.com.

I really like the quick turn around time with Customer Support. Review collected by and hosted on G2.com.

At this current time, there is nothing that I dislike. Review collected by and hosted on G2.com.

Very good support. Very few issues since going live. Review collected by and hosted on G2.com.

Creating customized notifications in Relatient. Review collected by and hosted on G2.com.

Relatient integrates into our Allscript platform, automatically pulls patient information, then sends out collateral to our patients. This has been a helpful product for retaining patients and providing them a good experience. We have seen an increase in returning patients to to this product. Review collected by and hosted on G2.com.

There is nothing I dislike at this time. Review collected by and hosted on G2.com.

Relatient has been a true partner in working with our practice. We use their service for reminding patients about their appointments, but there is much more their service is capable of. Review collected by and hosted on G2.com.

We have not encountered any problems with Relatient that we have not been able to resolve. They are very willing to work with us and are flexible in the services they provide. Review collected by and hosted on G2.com.

Patients receive an email, voicemail and text messages on our schedule. The reminder call reports are emailed daily and surveys emails weekly. Review collected by and hosted on G2.com.

No downsides so far. We have been using them for almost a year. Interface with our EMR is seamless. Review collected by and hosted on G2.com.

patients are contacted for 3 days prior to their appointments, that gives them ample time to inform us if they need to cancel or resched and time for us to fill that spot. Review collected by and hosted on G2.com.

the way the daily reports are communicated Review collected by and hosted on G2.com.

The ease of patients being able to pay, online, from their phone, budget plan capabilities. Review collected by and hosted on G2.com.

Not being able to do partial refunds, this is suppose to be in the works but is a challenge for. Review collected by and hosted on G2.com.

The ability to receive responses from our customers on whether they will confirm or cancel their upcoming appointment. Relatient also ensures we are compliant with TCPA law by maintaining the number of times we text a patient in a week. Review collected by and hosted on G2.com.

The customer service response time hasn't been great at all. It's not uncommon to put in a ticket and wait more than a week to receive confirmation that someone is reviewing it or a resolution is complete. Review collected by and hosted on G2.com.

The manner in which they collect data ensures patients always get reminders. Review collected by and hosted on G2.com.

We had to deal with the old vendor until we landed Relatient. Review collected by and hosted on G2.com.