WR

Wanda R.

Principal Engineer

Small-Business (50 or fewer emp.)

8/30/2021

"Terrible customer service"

1/5

What do you like best about Regus?

Coworking space an local staff were great Review collected by and hosted on G2.com.

What do you dislike about Regus?

Corporate customer service. Be aware of auto renew rules in the contract. They will not forgive you. Hi Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

Autorenew contract of a large amount per month that I was not intended to renew. They won't remóntate becuase I did not tell them before 90 days contract is over. I've missed the 90 day rules for 13 days and now I am stuck with monthly bills of $359 per month that I will not pay. Therefore, my credit will be affected. Their contract do not have an option to remove auto renew. Therefore, if you miss, they will be very unforgiving abou it. It is a trap. Review collected by and hosted on G2.com.

GB

Gentry B.

CEO

Small-Business (50 or fewer emp.)

9/13/2021

"Dishonest company"

0/5

Describe the project or task Regus helped with:

They did not help me. They bait and switched me Review collected by and hosted on G2.com.

What do you like best about Regus?

Nothing. The people lie and are unwilling to keep promises Review collected by and hosted on G2.com.

JS

Jamie S.

CEO & Founder

Small-Business (50 or fewer emp.)

12/1/2020

"Lovely in house start. Terrible admin, accounts, building facilities and business processes"

0.5/5

Describe the project or task Regus helped with:

It's been a nightmare working with Regus. The out dated office I can deal with. It's fine. It's a room to work in. Nothing grand.

The on house staff are great.

But the accounts team are useless. From the monthly late fees that I need to keep emailing to get reversed. To over charging me on my invoices and then crediting me. Only because I found the error. To a missing deposit that we've been waiting on for 8 months. To now suspending our office because they can't find the refund they owe us 🙄😂. Feels like it's ran by children, I'm glad I'm not the only one who thinks this of Regus.

Would not recommend. At all.

Again. Wonderful in house staff. That is it. Review collected by and hosted on G2.com.

What do you like best about Regus?

In house staff are great and wonderful.. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Everything else. Price. Room quality. Admin options. Account team. Payments. It's all a shamble. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Avoid. Avoid at all costs. Look elsewhere. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

Regus is not helping us to solve any business problems. They have highlighted the importance of doing background research on a company before signing a lease. I wish I knew what a joke Regus was before I signed with them. They have made a mess of this year for multiple companies. Review collected by and hosted on G2.com.

KY

Krystal Y.

Official Member

Small-Business (50 or fewer emp.)

6/18/2021

"Beware"

0/5

What do you like best about Regus?

They do an incredible job of hiring office staff. While most don't stay long, they are always fantastic to work with. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Everything else. Since they've been purchased by IWG, they have reduced my services, increased costs, and it is impossible to talk to anybody if you have an issue. They care more about a couple of bucks than keeping long term clients happy. Review collected by and hosted on G2.com.

AH

Amin H.

VP Platform Sales

5/27/2021

"Absolutely worst company to deal with"

0/5

What do you like best about Regus?

Nothing. Regus is the worst company in terms of ethics and customer service. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Regus has elevated dishonesty and bad faith to an art form. This a company that does not honor contracts and engages in fraudulent billing. Regus will bill you for deactivated accounts and will turn around and gaslight you. Review collected by and hosted on G2.com.

GI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/20/2021

"STAY AWAY FROM REGUS!"

0/5

Describe the project or task Regus helped with:

Virtual Office Review collected by and hosted on G2.com.

What do you like best about Regus?

I would say it is close to the location I live. Review collected by and hosted on G2.com.

MB

Michelle B.

Owner | CEO

3/29/2021

"BUYER BEWARE"

0/5

What do you like best about Regus?

Nothing at all. They are the worst company ever. Review collected by and hosted on G2.com.

What do you dislike about Regus?

They have horrible customer service and misleading contracts. Review collected by and hosted on G2.com.

GC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/26/2020

"Horrible service, lots of hidden charges"

0/5

Describe the project or task Regus helped with:

rented an office space, but wan't able to use because of covid19

the worst experience - poor customer service, tons of hidden fees, hard to get deposit back. Review collected by and hosted on G2.com.

What do you like best about Regus?

convenient location - that's how they hook you in. Review collected by and hosted on G2.com.

SJ

Sam J.

Senior Business Growth Consultant - US

Small-Business (50 or fewer emp.)

11/26/2019

"US & UK"

4.5/5

Describe the project or task Regus helped with:

Office membership Review collected by and hosted on G2.com.

What do you like best about Regus?

The ability to use any regus office. I used them across the UK and US. Review collected by and hosted on G2.com.

What do you dislike about Regus?

The lack of relaxed business lounge type space, was a challenge when people came to visit or customers dropped in. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Get a membership where you can use the lounges in other locations. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

The ability to work from multiple locations internationally on an adhoc and short notice. Review collected by and hosted on G2.com.

RP

Roope P.

Account Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/24/2019

"Day office user"

4.5/5

Describe the project or task Regus helped with:

As my employer didn't have a suitable office for me, I used Regus day office- service when I needed to have privacy, peace and quiet. Review collected by and hosted on G2.com.

What do you like best about Regus?

The fact that Regus has so many locations available and the ease of booking either through the app or through their website. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Their billing is sometimes a bit off and it's quite slow to fix if you find an error on your invoice. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Make sure that your invoice is right and according to what was agreed upon Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

Lack of private space at my employers office. Review collected by and hosted on G2.com.