Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"The training was very thorough and easy to follow."
5/5
What do you like best about Regroup Mass Notification?

The system was fairly easy to set up. Once the setup is done, sending a message is quick and easy. Customer support was always quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

We did spend too much time on channels which is something we won't be using. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for your positive feedback and for sharing your experience with Regroup Mass Notification! We’re glad to hear that the training was thorough and easy to follow and that our customer support team was able to assist you effectively. It's wonderful to know that you find our system quick and straightforward for notifying employees and students in emergencies.

We appreciate your feedback on the time spent on channels, and we’re continuously working to enhance our platform to ensure it's streamlined for your needs.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Great option for quick communications"
5/5
What do you like best about Regroup Mass Notification?

Regroup is a very easy to use and reliable communication tool. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

There are some settings that can be more fluidly interactive and intuitive. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for your feedback and for highlighting Regroup Mass Notification's reliability and ease of use. We're glad to hear that our platform effectively supports your communication needs.

We understand your concern regarding the settings being more fluidly interactive and intuitive. Don't hesitate to contact your dedicated Customer Success Manager, who will be happy to document these specific settings and provide feedback to our Product Development team. You can also contact us directly at support@regroup.com for more information. We will be happy to assist you and continually improve our platform based on user input.

WD
Wes D.
Small-Business (50 or fewer emp.)
"Great Experience"
5/5
What do you like best about Regroup Mass Notification?

Ease of use and ease of design. Also love the support so far. The features that this offers compared to other companies is phenomenol Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

I've not found anything yet. Everything has been great so far Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

We’re really grateful and appreciate you taking the time to share your rating. Thanks, Wes!

Megan J.
MJ
Megan J.
Small-Business (50 or fewer emp.)
"Awesome tool for PHA’s!"
5/5
What do you like best about Regroup Mass Notification?

I love that Regroup allows me to keep intouch with all of or residents, no matter which property they reside in! Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

Keeping contacts up to date can be somewhat tedious. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

We appreciate your feedback and are delighted to be of assistance. Thank you for taking the time to share your comments, Megan!

Verified User in Construction
IC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Smooth implementation"
4/5
What do you like best about Regroup Mass Notification?

Regroup was easy to setup and integrate with our existing systems. Our whole team found support and implementors were knowledgeable and helpful during the deployment process. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

Our team found that the interface for regroup was easy to use, though there were some areas that didn't make immediate sense when looking at the platform. After a bit of education we understood the methodology and are able to use the platform effectively. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for sharing your review. We’ll definitely use it for our improvement!

BA
Bobbie A.
Small-Business (50 or fewer emp.)
"Great Asset!"
5/5
What do you like best about Regroup Mass Notification?

Notifying customers of problems using the maps is so simple and quick. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

The initial learning curve was a bit difficult because I didn't have enough time to play around with the program. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thanks, Bobbie, for taking the time to leave your feedback. Our team appreciate it!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"A great experience with a great company"
5/5
What do you like best about Regroup Mass Notification?

It is the ease of access/response. The nature of our need was to contact our workers in a disaster. Regroup allows us this capability and far more than we have ever had. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

We haven't found anything to dislike so far. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for sharing your experience with Regroup!

Bryan T.
BT
Bryan T.
Senior Web Administrator
Enterprise (> 1000 emp.)
"Difficult to implement because of very poor support."
0/5
What do you like best about Regroup Mass Notification?

Regroup mass notification does offer some cool things, provided you can get through the integration phase. Single source for contacting with text, email, electronic signage and CAP Feed. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

The team we worked with were completely non-responsive. We had to ask repeatedly for information, and then when they did finally respond, instead of answering a simple question, they sent a 10 page document that had to be searched through to find a single sentence. They made promise after promise about when functionality would be ready, the day after the functionality was supposed to be installed, they claimed it was, and we had to demonstrate to them that no, in fact, it was not installed. Any time there was an issue, they claimed not to be able to duplicate it even with screenshots and very clear instructions on how to duplicate the issue. We wound up having to get on a conference call with them to show them their application was not working. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Hi Brian, We are closing the loop on your technical issue. Your customer service manager reports it has been resolved on January 6 and we received positive feedback from your training session yesterday on the new 2.0 platform. Thank you for bringing this issue to our attention and we apologize for the delay. In case of any other questions, feel free to reach out to us at 415-802-1455 or via email at success@regroup.com.

ML
Maritza L.
Executive Administrative Coordinator I
Enterprise (> 1000 emp.)
"Community College Experience with Regroup Mass Notification"
5/5
What do you like best about Regroup Mass Notification?

I love how simple Regroup makes it for the end user to operate the notification system. Regroup is always looking for ways to improve their system and stay on top of any updated software available. I appreciate their helpful articles and fast responding customer service. The overall system has helped our college for many years and we wouldn't want to use any other platform other than Regroup. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

There aren't any features regarding the system that I do not like. If I'm confused about any area I know I can look into their knowledge base or email/call their support team and I'll quickly find my solution. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for sharing your experience with Regroup!

Would you mind providing more information? Please, reach out to us at safe@regroup.com. We would love to get to know more about your case!

Dave P.
DP
Dave P.
CEO/ Principal Consultant
Mid-Market (51-1000 emp.)
"Great product and better support"
5/5
What do you like best about Regroup Mass Notification?

I appreciate they are selling a product, but their client sales, support teams that help in the preliminary assessment, and integration to our IT Dept were awesome so far. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

We have not seen any downsides at this time. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you, Dave, for investing your time in providing us with your valuable feedback. Your rating and comments mean a lot to our team.