John B.
JB
John B.
Director of Risk Management
Mid-Market (51-1000 emp.)
"I keep discovering new ways that this system can help my company..."
5/5
What do you like best about Regroup Mass Notification?

The system is fantastic but the best thing may be the Customer Service. There have been several times where I have reached out (in a panic) to my customer support representative who has each time met my urgency and provided clear instruction. Of course, each time I figure out that had I just went into the system and did a minimal amount of clicking around I could have handled it without assistance - but it is nice to feel an extra layer of confidence when messaging my entire company. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

I have not yet found something that I dislike. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

We’re thrilled to hear that our customer service has been such a valuable resource for you. We know how important it is to feel confident and supported, especially during those urgent situations. It’s great that the system’s functionality has been helpful for quickly notifying your employees during emergencies, like weather-related issues or safety concerns.

If you ever need assistance again or have any questions, don’t hesitate to reach out. We’re always here to help!

Verified User in Biotechnology
AB
Verified User in Biotechnology
Small-Business (50 or fewer emp.)
"ReGroup has you covered!"
4.5/5
What do you like best about Regroup Mass Notification?

Platform is very user friendly! Makes things easy during an emergency. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

- Admins do not have the ability to respond or "check-in" on someone's behalf

- Feature for guests (QR code) was initially presented (sales) that all guest had to do was scan and they are loaded, when in fact, they need to scan, then fill out their contact info - minor disconnect but thought worth sharing from a customer POV Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for sharing your feedback! We're thrilled to hear that you find Regroup's platform user-friendly during emergencies. We appreciate your insights on the admin capabilities and the guest QR code feature. Your feedback is valuable as we continuously strive to improve our services.

Regroup is dedicated to solving communication challenges during emergencies and providing a seamless experience for our users across multiple locations. If you have any further suggestions or questions, please feel free to reach out!

Lynsey S.
LS
Lynsey S.
Communications Specialist
Enterprise (> 1000 emp.)
"Functional mass messaging platform"
5/5
What do you like best about Regroup Mass Notification?

Regroup Mass Notification is a reliable and user-friendly platform that gives my organization the ability to communicate effectively, streamline operations and respond confidently to any situation. Regroup provides robust communication tools that ensure messages reach the right people at the right time, whether through email, text, voice or push notifications. This flexibility makes it easy to adapt to various communication needs. The platform is clearly designed with simplicity in mind, allowing my organization to onboard users quickly and manage communications efficiently.

We are very pleased with Regroup's customer service. Our Regroup representative, Vivek, is WONDERFUL. He is very attentive and knowledgeable, constantly checking in and making sure we have everything we need. He really does give our team a peace of mind with his commitment to helping our organization maximize the platform's potential. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

I am fairly new to the platform (six months in). So far, I do not have any dislikes when it comes to Regroup Mass Notification. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for your detailed feedback and for sharing your positive experience with Regroup Mass Notification! We're delighted to hear that the platform has been reliable and user-friendly, providing the flexibility your organization needs for various communication scenarios. It's wonderful to know that the simplicity of the platform has helped streamline your onboarding process and daily communication tasks effectively.

We appreciate your kind words about our customer service team, especially Vivek's dedication and professionalism in addressing your concerns. It’s great to hear that his efforts gave your team confidence in maximizing the platform's potential.

We’re always working to enhance our platform and ensure that it remains an invaluable resource for communication and emergency management. Should you have any additional feedback or future suggestions, we’d love to hear from you!

CO
Chris O.
IT Director
Small-Business (50 or fewer emp.)
"Regroup implementation review"
5/5
What do you like best about Regroup Mass Notification?

The ease of use and implementation was very easy. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

Regroup has a lot of features, most of which we will never utilize. Not a bad thing, just unnecessary to us as an organization. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

We're glad to hear that you found Regroup easy to use and implement. We understand that not all features may be relevant to every organization, but we're constantly working to improve and streamline the platform. Thank you for sharing your feedback!

CR
Charley R.
Selectboard Chair
Enterprise (> 1000 emp.)
"The onboarding process was smooth with plenty of handholding."
5/5
What do you like best about Regroup Mass Notification?

It's a relatively user friendly system and operates as expected without a lot of surprises. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

The help system could be a little friendlier and context sensitive instead pushing you to documentation that you have to weed through if you have a question. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you so much for your thoughtful review and for highlighting how Regroup Mass Notification has been effective in reaching your town residents with emergency and general notifications. We're thrilled to hear that the system is meeting your expectations and providing real value to your community.

We also appreciate your feedback about the help system. Improving our support tools is an ongoing priority, and your comment about making it more context-sensitive is well taken. If you ever need assistance again or have any questions, don’t hesitate to reach out.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Better than Everbridge"
4.5/5
What do you like best about Regroup Mass Notification?

The setup was easy and there are many different options/configurations to make the system what you need it to be. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

The platform was a little confusing at first, but Regroup was very responsive and was able to answer questions quickly. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for sharing your experience with Regroup! We're thrilled to hear that you found the setup easy and appreciate the various configuration options available. We apologize for any confusion you experienced initially but are glad to hear that our team was responsive in addressing your questions promptly.

It's great to know that Regroup is helping you meet state law requirements for notifications and facilitating effective emergency communication on your campus. If you have any further questions or need assistance with the platform, please don't hesitate to reach out. We're here to help ensure you have a seamless experience with Regroup.

LB
LeighAnn B.
Interim Director
Small-Business (50 or fewer emp.)
"Regroup Review"
5/5
What do you like best about Regroup Mass Notification?

The connection to National Weather Service alerts and the easy of sending a message. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

At this time I can't think of anything I dislike. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you so much for your kind review! We’re glad to hear that Regroup’s connection to National Weather Service alerts and easy messaging is making a positive impact. It’s an honour to support Talladega County with reliable mass notifications.

If you ever need assistance or have any questions, please don’t hesitate to reach out, we’re always here to help!

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Excellent notificaiton platform"
5/5
What do you like best about Regroup Mass Notification?

The versitility of the software. There are so many applications in his program. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

With versitility comes complexity. The intial usage of the program can be overwhleming. Thanks to a great trainer who makes the process much easier. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

Thank you for your positive feedback! We're glad to hear that you find Regroup versatile and valuable for communicating with employees.

We understand that the initial complexity can be overwhelming, but we're happy to hear that our trainer was able to assist you. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help make your experience with our platform as smooth as possible!

Verified User in Public Safety
AP
Verified User in Public Safety
Mid-Market (51-1000 emp.)
"Regroup has been great, and any small issues have been resolved or worked on immediately."
5/5
What do you like best about Regroup Mass Notification?

Communication has been great, and everyone seems very helpful. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

Nothing at this time. I have had a very positive experience Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

We are thrilled to hear that you have had a great experience with Regroup!

We take pride in our customer service, and we are glad to hear that it has been helpful to you. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Regroup!

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Great experience. Very experienced staff, quick to respond."
4.5/5
What do you like best about Regroup Mass Notification?

Great management tools. Importing contacts with custom fields was easy. Integration with our custom domain was seamless. Review collected by and hosted on G2.com.

What do you dislike about Regroup Mass Notification?

At this time we haven't really experienced any negatives. Review collected by and hosted on G2.com.

Response from Regroup Marketing of Regroup Mass Notification

We're so glad to hear that you've had a great experience with Regroup! It’s fantastic that our tools for contact imports and custom field integration have made your setup smooth and efficient. We're also happy to hear that the platform has been effective in supporting your energy-related notifications and customer communication needs.

If you ever need assistance again or have any questions, don’t hesitate to reach out. We’re always here to help!