Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Easy, quick and User Friendly!"
5/5
What do you like best about Regpack?

I am thrilled that this software is easy to use. It saves a lot of time in my day having a user-friendly platform! Review collected by and hosted on G2.com.

What do you dislike about Regpack?

I am unable to upload images, so if that option was added, it would be great! Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack
Edit edit

Thanks for your feedback! It's always great to hear that Regpack helps businesses save time by automating onboarding and payment-related processes. Happy to know your membership registration has been made easier by Regpack!

We appreciate the feedback on uploading images. This is a feature request in our development teams queue!

Verified User in Events Services
AE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"Robust Registration System"
3.5/5
What do you like best about Regpack?

The customer service is very quick when you need support beyond the robust help videos they provide. They also have an auto-generated payment plan in the system, making things a lot easier than sending invoices and collecting multiple payments on your own. It also integrates nicely. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

I did not like the need to contact support through email. Sometimes it is just more efficient to get on the phone. Also, the backend can be a bit complicated to set up, and unless you are using it for multiple events annually, the fees high. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack
Edit edit

Thanks for your feedback on our customer support and training videos! We work hard to support our clients both directly and indirectly at all stages of your business and engagement with us.

Our Autobill functionality is definitely a cash flow saver! Creating custom plans that clients can choose from, and allowing the system to collect according to the schedule, really saves a ton of admin work on your end, and makes it hassle-free for your clients.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Not user friendly"
0/5
What do you like best about Regpack?

There was nothing that I liked about using Regpacks and I don't plan on using it for our Summer Camp next year Review collected by and hosted on G2.com.

What do you dislike about Regpack?

Everything. It was a horrible experience. It was not user friendly. Customer Support was not helpful. We used it for one year of summer camp and could not even easily generate reports for rosters for each week of camp. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack
Edit edit

Hi there! I'm sorry to hear about your experience and we're sorry to see you go.

With regards to reporting, it is very easy to generate a roster report within Regpack, as it's a default report template in most systems. It can be edited to include any detail you gather during onboarding and can be merged with payment and sales reports.

Regarding user friendly challenges - when you work with your Project Manager to set up your initial build, we create an onboarding flow that should prioritize ease of registration for your clients balanced with ease of management in the back end for you to get the data and analytics you need. We are always available to you to help work through any conceptual issues on the front or back end, provide 1:1 training, and point you in the right direction of our hundreds of help articles and tutorial videos.

Regarding the restriction on your account, you are correct that we did have a temporary glitch in the system, which was resolved. If you are having issues with access, please don't hesitate to reach out to our Support team.

Thank you for your feedback!

PC
Peter C.
Camp Director
Small-Business (50 or fewer emp.)
"Good Registration Software and Support"
4/5
What do you like best about Regpack?

Customizable Emails, forms, and attachments Review collected by and hosted on G2.com.

What do you dislike about Regpack?

Ability to add registrations manually as the Admin Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack
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Peter, glad to hear that Regpack offers the customization you need!

We do have the ability to add registrations and process payments manually in the back end. I've attached an article that should help!

See how Regpack improved
Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Mid-Market (51-1000 emp.)
"Can keep things very organized, but sometimes prone to glitch"
3.5/5
What do you like best about Regpack?

Being able to organize by groups and process payments on our users' behalf Review collected by and hosted on G2.com.

What do you dislike about Regpack?

Frequent glitches, products aren't able to be removed from carts, Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack
Edit edit

Thanks for your feedback! Regpack is great at helped to organize and manage your data for your offerings, and automating payments so you don't have to lift a finger to get paid!

Verified User in Civic & Social Organization
AC
Verified User in Civic & Social Organization
Small-Business (50 or fewer emp.)
"Good Camp Registration Software"
4.5/5
What do you like best about Regpack?

It's great for our camp forms and kids programming! Review collected by and hosted on G2.com.

What do you dislike about Regpack?

Sometimes there is a process of trial and error that is difficult, especially on short time lines. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack
Edit edit

Thanks for your feedback! Glad Regpack helps to make collecting payments online easier for you and your team!

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Easy but sometimes a little difficult"
3.5/5
What do you like best about Regpack?

You can connect payments. Plus make it user friendly so that people can create their own registration systems. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

There are some functions that are difficult such as the search button. Some of the parts of the system are very redundant. Review collected by and hosted on G2.com.

Benjamin C.
BC
Benjamin C.
Director of Marketing and Design
Medical Devices
Mid-Market (51-1000 emp.)
"Perfect for our event"
5/5
What do you like best about Regpack?

I run a conference for my company each year that provides classes to certain health care professionals for CEU credits and 2016's event was the first time we used the Regpack software. Part of our responsibility is to provide an individual certificate to each attendee for each and every class they attend - it adds up to an awful lot over the course of the two day event. the Regpack software makes it super easy to create certificate templates that are customizable with plugins and can be sent out to attendees with a single click. This was a vast improvement to how we distributed the certificates in 2015 and it was a huge hit with the attendees. I also love how the Regpack software is dynamic and the monthly price can cater to both large and small events; our event is on the smaller side and paying per number of registered attendees is fair and helps to keep us on or under budget. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

I haven't yet run into anything I've disliked about the software. Anytime I've come close to running into a potential problem, Regpack's customer service (which has always been well above standard) is quick to guide me in the right direction with a perfect solution. Review collected by and hosted on G2.com.

RB
Ryan B.
Campus Missionary
Religious Institutions
Mid-Market (51-1000 emp.)
"Good registration for both collecting info and payments"
3/5
What do you like best about Regpack?

Having one place to both gather payments and registration information as opposed to using multiple clients Review collected by and hosted on G2.com.

What do you dislike about Regpack?

It is hard to use regpacks for the same groups but for different events. Also needing users to make login info is less than ideal Review collected by and hosted on G2.com.

Ian I.
II
Ian I.
Youth and Family Programs Director
Recreational Facilities and Services
Mid-Market (51-1000 emp.)
"RegPack has increased my efficiency as a camp director"
3.5/5
What do you like best about Regpack?

I like that RegPack allows me to create a streamline logic-based registration process for our customers. We offer multiple camp options with different pricing structures that are based on the participant's age, preferences, and membership status. The RegPack system allows us to funnel everyone through one portal and guide them to the camp option that best suits their needs. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

I wish the sales reporting feature was a little more robust, allowing me to generate the total cost of selected products, broken up by family unit, for any families that have the selected products in their cart. It would also be nice if the waitlist feature would automatically add users to "confirmed" status when other users cancel and a spot opens up. Lastly, we are facing some issues with products randomly being "locked in cart" (unable to be removed by user) when they shouldn't be locked. Review collected by and hosted on G2.com.