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AR

Verified User in Religious Institutions

Small-Business (50 or fewer emp.)

9/13/2021

"I really enjoy using Regpack to look up many different details for camper's registration!"

3.5/5

What do you like best about Regpack?

The search engine is straightforward to use. It is nice to look up different categories in a camper's registration and edit things as needed. It is also great to be able to generate reports and convert them into an excel document. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

It would be great if the money placed in a camper's store/craft money cart could automatically deduct funds from their account every time they spend money at the store. Meaning, when we enter dollars spent in the comment section, the system deducts that amount from their original total and tells us how much money they have left.

I also have sometimes run into the problem of the project screen popping up multiple times when I don't need it there. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Thanks for your feedback! It's great to hear that Regpack is helping you manage your data productively, and create reporting that can be used with your team to get insights you need for your camp.

CM

Curtis M.

Owner / Director

Small-Business (50 or fewer emp.)

6/21/2021

"Customer services has gotten lots better but the user (family) interface is pretty frustrating."

3.5/5

What do you like best about Regpack?

Back-end flexibility - we can build our system how we want. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

The family side of the interface - many families complain that the system is not user-friendly or intuitive. Parents of our campers continually have trouble finding balances, which forms are complete or not, etc. We also hear a lot that the system doesn't work well on mobile devices. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Curtis, thanks for your feedback! We'd love to connect with you to show you settings that exist in the system that can help customize the front end experience for your families, include buttons on the dashboard to pay a balance, settings on the checkout page for how the payment balance is setup, and how to customize when a form is marked complete/incomplete.

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

1/30/2022

"Does a lot of thing, few of them well"

1.5/5

What do you like best about Regpack?

saving applicants' progress is helpful to us--there are many parts to our application, including long answers that students sometimes want to come back to Review collected by and hosted on G2.com.

What do you dislike about Regpack?

It's hard to access information for more than one person at a time, generating reports is difficult, ad it's too expensive. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Hi there - glad to hear that the ability to save data in real time is helpful and allows flexibility for you and applicants.

If you would like to reach out to our team to schedule a Q&A session, we'd love to help show you how to utilize our reporting functionality more efficiently, both for view data for multiple users in 1 view as well as exporting for you to use offline or to send to team members. We have sales reports, product reports, custom reports, as well as info view options that allow you to view specific information you want to see per user in the user panel. Our custom reports allow you to create a report view that you can run on all or a filtered view of users, and then view in a grid like format to view several users at once!

Regarding cost, if you look at the online registration and payments market, both our software fees as well as payment processing rates are extremely competitive with tons of functionality and customizations that you can't find in other out of the box software. We'd love to talk more about how you can get the most of out the product!

AP

Verified User in Performing Arts

Mid-Market (51-1000 emp.)

7/13/2021

"RegPack helps us manage our numerous camp week offerings by location, and our waitlisted campers."

5/5

What do you like best about Regpack?

The "products" page in the system allows you to easily track enrollment by camp, as well as the number of campers on your waitlist. The ease in managing our waitlists has improved so much in the last year based on system changes. RegPack accepts online payments and can auto-bill parents for a second payment if needed. The system sends automated emails based on conditions that I set which is a huge time saver. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

I don't particularly appreciate having to email their Support Team for every question about the system because some technical items need to be discussed by phone....just too much back and forth and too many details for an email. However, online Help is available for reference in the system, and the Support Team typically answers inquiries promptly. Some questions/issues have to be sent to the "development team" for review which can take a long time. Review collected by and hosted on G2.com.

What problems is Regpack solving and how is that benefiting you?

RegPack allows you to quickly determine precisely when a camper registered and the payment method selected by the parent (either manual check or online). We can also easily follow up with anyone who still needs to pay. RegPack allows for the production of reports and data that are necessary to administer our camps. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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So happy to hear managing waitlists has been made easier. Helping to ensure your sessions are filled on time and that you get paid is our #1 goal!

Excellent to hear the automation tools including automatic billing and triggered emails help you save time and focus on other aspects of running camp.

AC

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

6/29/2021

"Versatile and Efficient"

5/5

What do you like best about Regpack?

Regpack allows volunteers to apply online; clients in need of financial assistance can apply and upload their documents online, making the reimbursement process more efficient and easy to track. Clients can check on the status of their payments as well as receive text messages in real-time, eliminating the need for waiting to get a call back from a case manager. Registering and paying for events is easy to do, and once a profile is set up, it is easy to repeat for subsequent events. It is also easy to host online webinars and trainings. The customer service is outstanding.

Regpack has been a lifesaver during COVID. I highly recommend it to anyone. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

I have no complaints. The ala carte payment option is also a nice touch. Review collected by and hosted on G2.com.

Recommendations to others considering Regpack:

If you host virtual trainings, fundraisers and would benefit from offering online applications, this is definitely a plus. Review collected by and hosted on G2.com.

What problems is Regpack solving and how is that benefiting you?

Applications are easy to track, event sign-ups and payments are simple, financial assistance and payment processing occurs more efficiently. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Thanks so much for this feedback! We're glad we could support your business through the pandemic, and beyond!

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/28/2022

"Software to Organize your Camp Registration"

3.5/5

What do you like best about Regpack?

Several ways for you to organize your registration. The options are almost limitless Review collected by and hosted on G2.com.

What do you dislike about Regpack?

Some parts of the software can get a little glitchy. Review collected by and hosted on G2.com.

Recommendations to others considering Regpack:

Find who your client success manager is. They will be your key in having a successful experience with Regpack Review collected by and hosted on G2.com.

What problems is Regpack solving and how is that benefiting you?

I am able to use repack to collect monthly payments and add discounts. This is the highest priority for my type of registration software. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Thanks for your feedback!

Happy to hear that working with your Success Manager has been a positive experience :)

BH

Ben H.

Project Manager

Small-Business (50 or fewer emp.)

6/23/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great to Streamline Camp Operations"

4.5/5

What do you like best about Regpack?

The simple registration process for parents leads into simple roster report generation for our daily camp rosters. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

You have to use their payment processor and can't link an existing account with another processor. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Ben, glad to hear that Regpack makes creating the reports you need for day-to-day operations easy. Taking your forms and user selections and creating a dynamic database ensures you can work smarter. Glad to have you as part of the Regpack family!

MG

Mary G.

R

Small-Business (50 or fewer emp.)

7/5/2021

"RegPack is a powerful, flexible registration software."

5/5

What do you like best about Regpack?

The flexibility of the software allows us to design the registration to meet our needs Review collected by and hosted on G2.com.

What do you dislike about Regpack?

The software is still growing; I am anxious for many of its upgrades Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Mary, glad we've helped you save time and reduce manual work on your end! We're excited for the continual feature updates we provide clients as well!

JA

Jess A.

Client Advocate/ Configuration Specialist

Mid-Market (51-1000 emp.)

6/25/2021

"Love Reg PACKS"

5/5

What do you like best about Regpack?

It's so easy to use from a somewhat admin stand point. Review collected by and hosted on G2.com.

What do you dislike about Regpack?

Needs more reports in order to be able to accurately make it functional for our teams uses. Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Jess, glad to hear you love using and working with Regpack!

We'd love to hear what kind of reports you feel are missing from our system. It's possible to generate any report from any data point, so we'd love to either help you create what you're looking for, or learn how we can improve, especially for the balance reports. We work with a lot of accountants and they love the payment reporting tools and details we provide but we always are looking to get better!

KC

Kelly C.

Camp Director

Small-Business (50 or fewer emp.)

6/22/2021

"Great Customer Service"

4.5/5

What do you like best about Regpack?

Their customer service is above and beyond Review collected by and hosted on G2.com.

What do you dislike about Regpack?

It can be hard to learn the system at first Review collected by and hosted on G2.com.

Response from Samantha Stone Avneri of Regpack

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Kelly -glad that we can keep your information centralized in one database for easy day-to-day tasks!

While the system is complex (which is a pro!), I hope the comprehensive training and continued Support helped to ease the learning curve.