Updated Response June 2022

Thanks for the additional feedback you provided. I wanted to respond to a few things for clarification.

1. For custom CSS, we do offer custom development and White label solutions for forms. This is something you can speak with our development team about.

2. For the UI in terms of navigation, it's very easy to navigate to different forms in the system by clicking the progress bar at the top and navigating to the form of the user's choice, regardless of where they are in the flow. Additionally, all users end and can log back in to a dashboard page, which allows for easy navigation to all forms.

3. The login issues you are describing have all been resolved, and were addressed when reported. If you continue to see any issues, please reach out to support@regpacks.com

4. Regarding the stay logged in check box and browsers, this does work. Often times additional browser and network settings on individual computers, including installed plug-ins can affect this. Security is our #1 priority, so we want to ensure that all checks and balances are in place to ensure only verified individuals are logging in to your organization's projects to view and access client data and payment information.

5. There is an option to add a donation to any registration project. We offer a very flexible and customizable recurring billing product type exactly for this purpose. In addition, we have donation templates that can be used on your website for year round fundraising.

6. While we don't have a direct integration with Mailchimp we do have an Open API which allows you to connect to any other tech tool you are using. If you'd like more information about this, please let us know!

7. You can easily white label Regpack - we offer this service.

8. Radio button glitches - have you submitted what you are seeing to our Support team? I looked in to this for you and we do not have an open case with our development team for this issue, nor do I see the problem in the back end. Please send over a video or screenshots to our Support team and we are happy to investigate!

I'm sorry to hear that parents are frustrated - we do offer 1:1 Q&A sessions and it sounds like we could really help here going through the Front End of your project, making any tweaks needed to improve the flow, and help educate you on how best to support parents if questions arise.

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Original Response: 2021

Hi Teage,

Thanks for your feedback. Glad to hear that creating new registration templates was an easy process. Porting over past customer data, and saving time building out the specifics of your onboarding process is a great function of our software.

We would love to connect more about the aspects of the UI that aren't intuitive. We've worked hard to build a flow that is easy for admins to view, filter, and export data important to their business.

We also offer a white label solution if you prefer to remove the Regpack logo from the footer of your forms!

Our great strength of automating the data and payment collection process for applicants. We'd love to connect and speak more about how we can optimize your projects and build setup. Feel free to reach out to support@regpacks.com to set that up!

So happy to hear that Regpack has streamlined your registration process and helps you get paid on time. Onboarding can be a challenging process for schools - so having a system that allows you to manage legal signatures, payments, and collecting the data you need easily.

We do have the option to take attendance within Regpack, and our advanced attendance reporting tools are on the development timeline - so stay tuned!

Thank you for your feedback Matthew. It's a pleasure working with you!

Edison - happy to hear the financial data is easy for you to use - this is essential for any small business owner!

We'd love to chat more about our reporting tool if you'd like to be more productive with it. All reports are custom built, and we can definitely help you setup reports that contain ONLY the information you want to see, so you don't have to parse through unnecessary data.

Every template we offer does have a few pre-built reports for convenience, but you can create and run as many reports as you'd like for every project.

Thanks for your review. It's great to hear that the affordability of our product along with the constant additions of upgraded and new functionality is an asset to your organization.

Regarding our support response times, our average response is 2 hours for emails received. Generally if there is an issue with a functionality, once reported, there is a process of testing, QA, the development fix, and then further testing to ensure it will work correctly and not cause further issues. This can sometimes take a few hours or days, and it's our goal to communicate the timeline and updates to clients as we get them.

We do our best in terms of the intuitiveness of the platform to help make managing your business easy. We have a full video library in our Help center, as well as articles, and our support team provides Q&A training as well as video responses to you directly to show you how to use the system exactly as you need to within your unique and customized project.

Thank you for this great feedback!

We've focused our development on building a flexible and customizable software so that it needs the unique needs of every business. It's great to hear this has been your experience.

Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business!

COVID definitely showed how flexible Regpack can be for businesses like yours that needed to pivot and change course. Glad we were there to help!

Please reach out to our Support team if you'd like some help with your report structures - we have tons of experience across our user, payment, and sales reports to help set it up exactly as you need!

Alex, sorry to hear you are looking for another solution and that Regpack hasn't met your needs.

It sounds like you valued a solution that could create user profiles and allow your customers to come back to complete or edit their information anytime, which Regpack has provided for you.

If you are finding the data hard to navigate and use, we'd love to support you and provide you with a Q&A session to help find workflows that will assist in making reporting and working with your data easier. We also have biweekly Client Success webinars where you have access to the team to ask questions.

If you have experienced issues with a specific trigger, we'd love to know about it and have examples from your end so we can look into this.

Thanks for your feedback on the mobile UI!

It's great to hear that Regpack can help complex and unique business needs as it relates to your registration, onboarding, and collecting payments. We know how important revenue is to organizations like yours, so to ensure discounts trigger automatically, creating a process to efficiently gather data, and streamlined payments are features most important in selecting a software.