This program is very user-friendly and keeps me extremley organized! Review collected by and hosted on G2.com.
Nothing! It's great! I love using this program! Review collected by and hosted on G2.com.
I like having all info in one place. I liked that I could run specific reports for things I needed. I liked being able to email blast users each day. Review collected by and hosted on G2.com.
It was clunky to use and things weren't often intuitively where I thought they would be. Sometimes seeing the users and finding their forms and contact info was tricky and I don't learn well from tutorial videos. I need to spend more time playing around with features for sure, but the layout wasn't as easy to follow as I would've hoped. i would love to be able to click on the camper list and see it full screen more like how the reports look and then see progress on applications for all users more clearly. Review collected by and hosted on G2.com.
Thanks for your feedback on the UI! We do offer 1:1 live training sessions for clients - so please reach out if you'd like to schedule this!
It is great to hear that Regpack provides a comprehensive database for you to run custom reports and hold client information year over year.
I like how easy the user page is to navigate, as well as the products page, where I can adjust quotas as needed for waiting lists. It helps to see the weekly breakdown big time! Review collected by and hosted on G2.com.
The lack of customer service over the phone is very frustrating. Some issues are best served over the phone as opposed to by e-mail, especially when they are time-sensitive. Review collected by and hosted on G2.com.
Great to hear that the filtering and reporting tools provide the data and analysis you need weekly to see where your business is at!
Appreciate the feedback on Support - please know that you have the option to setup 1:1 Q&A sessions with our training team. We aim to provide that personalized 1:1 engagement so you can not only learn YOUR system but we can help with day to day tasks and setting up workflows that will make managing your account in Regpack even easier.
So glad that we've taken the manual work of registration off your plate and automated that for you!
Regpack is easy to work with and their support team is always timely in their responses and solving any issues that may arise. They are also very helpful when you have questions. Review collected by and hosted on G2.com.
I think that they could use more transferrable data across many different projects, but I don't really see that as a downside, just an area where they can improve. Review collected by and hosted on G2.com.
So great that you're able to use Regpack for multiple processes and events at your orgnaization. The power of Regpack to adapt to your needs, and maximize your revenue opportunities is what we're all about!
I like the customization, the ability to duplicate projects, and the ability to have multiple very different projects. Review collected by and hosted on G2.com.
There are quite a few glitches/features that don't seem to work. It is so customizable that there is not a lot of information online for how to solve problem. Therefore, calls with RegPack support staff are often necessary. This is more of a logistics issue than anything - the calls are very helpful. Review collected by and hosted on G2.com.
Thanks for your feedback - the only "con" to such a powerful software is sometimes being stumped on the best way to achieve what you need - glad that our Support team is always there to make it happen for you! The "pro" is that we're solving a very specific flow you have, and meeting your business needs for you - which is so great to hear!
The ease of use for a head unit to register multiple people with one checkout, payment plans, automatic billing, and ease of reports. Once you learn the software the transition is easier than expected Review collected by and hosted on G2.com.
Only one user can see all of the billing information, they can see registrants. If you are not the main user, it takes much longer to drill down and view payments. Review collected by and hosted on G2.com.
So happy to hear that our group registration structure makes it easy for groups to register including paying in a customized way.
Regarding the user seeing billing information, any paid admin can view payment information in your projects. We also have management tools that allow you to give specific and restricted access to members of your team to ensure those who should see information can, and those who shouldn't, cant.
Always great to hear that you are able to use one tool instead of many to accomplish your business processes. This saves time, and money, and streamlines workflows!
The Regpack system is very intuitive and easy to learn. Review collected by and hosted on G2.com.
Occasionally the system glitches out I have to refresh the page. Review collected by and hosted on G2.com.
Jud - thanks for your feedback and happy to hear that you find using Regpack to be intuitive, and that you get any answers and help you need from our amazing Support team :)
Overall it is a great product with a lot of great features! It has worked well the past 2 years we have used it for camps. Review collected by and hosted on G2.com.
I wish there was a way that I could have a check-in and out form through the RegPack system that notifies the families when they check in and out of a camp. This would be a great safety feature and make the system a one-stop shop for me!
I also wish that it was more versatile with design and more user friendly. Review collected by and hosted on G2.com.
Thanks for your feedback - so great to hear you've been loving Regpack for 2+ years now!
Love the feedback on the check in functionality to add to our existing offering. This has already been entered into our feature request queue for our development team, and we hope to have an update in the coming year! We love growing our product to meet our clients needs, so thank you for sharing!
RegPack is very customizable. It's easy to make quick edits as needed, even after an event is open for registrations. The record-keeping is great and we haven't had any discrepancies in our books since starting with RegPack. Review collected by and hosted on G2.com.
There isn't an easy way to print a receipt, which we still have people asking for. Some are okay with the emailed version, but a lot of our customers still want a separate PDF version of a receipt. Review collected by and hosted on G2.com.
Great to hear that accounting is easier than ever with Regpack's payment tools.
Thank you for the feedback on the PDF invoices - this is something we're working on automating :)
The ability to send automated emails is one of my favorite features. Regpack makes it very easy to send customized and individualized emails to a group. You can also set up triggers for automatic communications. This has saved me so much time! And this is just one of the great features. We've looked into other systems, and we can't find another platform that would allow us to do so much at such a reasonable price point. Review collected by and hosted on G2.com.
The forms in the upgraded version are a bit more "glitchy" than before. They treat each question as a movable module, which makes the page jump around in scrolling when making edits. A minor issue considering all of the things Regpack does well. Review collected by and hosted on G2.com.
Victoria, thanks for your feedback! Great to hear that the communication tools help to streamline your workflow and saves you time.
Thanks for the heads up about the forms, we will look into this!