--- title: Regpack Reviews meta\_title: 'Regpack Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 75 reviews by the users' company size, role or industry to find out how Regpack works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 75 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Regpack Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Regpack but has limited features. Are you part of the Regpack team? [Upgrade your plan](https://my.g2.com/regpack/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Regpack is a leading client onboarding and payment platform trusted by over 7,000 organizations worldwide. Regpack allows you to control the full lifecycle of your business, from registration to attendance, integrated online payments, and reporting tools for your whole team. We offer payment processing as low as 2.1%, a simple interface, powerful business tools, all at an affordable monthly cost. Start today and see the results of our leading all-in-one client management solution. * * * Seller [Regpack](https://www.g2.com/sellers/regpack) Discussions [Regpack Community](https://www.g2.com/products/regpack/discuss) Languages Supported English Solution Type All-in-One Overview by Edgar Carrasco (VP of Business Development at RegPack) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/regpack/pricing) ## Top-Rated Alternatives [ ![Eventbrite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eventbrite") Eventbrite 4.3/5(915) ](https://www.g2.com/products/eventbrite/reviews) [ ![Cvent Event Marketing & Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cvent Event Marketing & Management") Cvent Event Marketing & Management 4.3/5(2,316) ](https://www.g2.com/products/cvent-event-marketing-management/reviews) [ ![RegFox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RegFox") RegFox 4.7/5(571) ](https://www.g2.com/products/regfox/reviews) [ View All Alternatives ](https://www.g2.com/products/regpack/competitors/alternatives) ## User Insights Average based on 75 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 1/17/2023 "Regpack is very intuitive" 3/5 What do you like best about Regpack? Regpack is very intuitive and easy to figure out. I especially utilize the forms, triggers, and tokens features. It has been very helpful in my new role while managing the application review process for our programs. Review collected by and hosted on G2.com. What do you dislike about Regpack? There are occasionally glitches with the software. For example, sometimes when I change the status of a user, certain forms that have previously been added disappear. They are easy enough to add back, but I'm not sure why this happens. Review collected by and hosted on G2.com. What problems is Regpack solving and how is that benefiting you? Regpack makes it easy to perform one task one time, and it applies to all system users (in our case, program applicants). This makes our application process much more efficient. Review collected by and hosted on G2.com. Show More Response from Samantha Stone Avneri of Regpack [Editedit](https://www.g2.com/survey_responses/regpack-review-7605510/official_response/edit) Susan, thanks for your feedback! Please send over a video to our support team, if you can, of the user status and form issue you have seen. We'd love to see what's going on in your system! Glad to hear that you find the system to be intuitive and that our customizing tools like triggers and personalization tokens make things easier for you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 12/12/2022 "Ok for Course or One-Time Event Registration, Not So Much for Ongoing Account Management" 2.5/5 What do you like best about Regpack? Regpack is a very robust system and would be great for one-time event/course registration. We set up a project to manage lunch orders for a craft fair event, and we are also working on a project for a sponsor dinner. These are 1-time events. I've worked closely with their help desk and have found them to be extremely helpful, patient, professional and detailed in their responses. When you send them an email with an issue, they usually get back to you within 24 hours, and often much quicker than that. The interface looks very pleasant on the front and back ends of the system. Most of our users like the front-end usability of Regpack, although some have experienced issues with their accounts and payments. On the surface it looks like an affordable plan, especially if you have one dedicated person whose job it is to manage everything or you have a lot of events/courses to manage where you can afford to have more than 1 administrator. Review collected by and hosted on G2.com. What do you dislike about Regpack? I believe we may not have chosen the best platform for our needs. We are a high school band program and wanted to use Regpack to register our students/families. We needed the ability for families to register online and also a way that we could collect monthly payments automatically (Auto-billing). We initially set up the system/project for marching band registration and payment. There were several issues with user emails not being recognized when parents tried to log back in. Regpack's help desk was very responsive in providing solutions to these issues. We also ran into user payment issues where the user selected one type of payment plan, yet they were charged an incorrect amount. Those issues were also resolved as they came up. We ran into problems when we got ready to set up registration for our winter programs. This is where it got complicated for us. We needed to add several winter programs, but we wanted to keep them under the same project (marching band). Instead of adding the winter programs to the marching band project, Regpack wanted us to copy the marching band project into a new project, call it Winter programs, then make the necessary edits for our winter products. The problem is that even though the user data (logins, passwords) would transfer over, the account balances would not. We allow our users to build up a credit balance in their account that can be used to pay for future products and registrations. It functions a lot like a bank account. During our sales call, we were led to believe this would not be an issue, which isn't true. If we had copied the marching band project into a new project for winter programs, we would have to manage the same users with potentially multiple balances across projects. That means if someone owed money or had a credit balance in marching band and owed money in winter programs, we would have to manage those as separate accounts, even though it's for the same person. We have almost 250 kids registered across all of our programs, many of them duplicates. From an accounting/financial standpoint, it's too difficult, and we risk making mistakes if we manage the same people across multiple projects. As mentioned earlier, we probably should have chosen a system designed specifically for performing arts and other similar programs rather than one to manage event registrations. The help desk did a fantastic job working with me on all the issues I encountered when adding our winter programs and new payment options to the current marching band project. I cannot say enough nice things about them! Regpack would be a great platform if you are looking for a system to manage course or event registration where users create an account, pay for their product (course, event, merchandise), and that's it. From what I understand, you can't keep one user account and have it pull data from multiple projects, which is actually what we need. I did not find the system very intuitive or easy to use. There are a lot of tutorials and help documents that can walk you through most of your issues, but trying to figure out how to search for your issue can be tricky, especially if you don't know what search terms to use. As a new user, trying to find answers to what seemed like simple questions was frustrating. In our sales call, we were led to believe you can set up a project in a matter of minutes, but that's not the case. It isn't easy, and we weren't trained on how to use the system. When we set up our marching band project, we sent all of our requirements and info to Regpack and someone set it up for us. We had to go back and forth until we hammered out everything so it would work correctly when we launched it, but I didn't learn how to create a project that way. We had a conference call with someone in the beginning for training purposes. I sent in a bunch of questions and a list of things we needed to know how to do. The person I talked to was thorough and did a great job, but we went through everything so quickly that I had difficulty taking notes. They did send an audio recording of the conversation, but it wasn't very helpful. When you're new at something, you don't know what you don't know until something doesn't work right. It would have been nice if we could have spent some time with a consultant working on the design together where the Regpack person could mirror my computer and walk me through how to set things up. Most people learn by doing. However, I will say our project was probably more complicated than Regpack normally deals with. You can use templates to set up a project, but you still have to know how to edit forms, etc., so it works the way you want. Even with the project templates, I did not find Regpack to be intuitive. Another thing that really bothered me about Regpack is its customer service model. Don't confuse that with overall customer service, though. Their staff is wonderful and very helpful and patient! In their model, email is the primary way to communicate with their help desk. There is no help desk number to call if you have a question. You get 3 free "calls," which you have to schedule via their online calendar. If you need more than 3 calls, you have to pay extra for it. So instead of taking care of something quickly, you end up spending a lot of time trying to describe your issues in as much detail as possible in an email, then you have to wait for a response. Even though they respond quickly, it would be much easier to pick up the phone and talk to someone. Quicker for you and probably them too! Also, only the "super administrator" can communicate with the help desk. You can pay extra to have more than 1 super admin. You also have to pay extra if you want more than 1 person to have access to the financial info. Regpack isn't the only company that handles customer service this way. I believe a lot of service providers are going in this direction. It's another way to generate revenue. Review collected by and hosted on G2.com. What problems is Regpack solving and how is that benefiting you? They are detailed in their responses when you have a question. They also respond quickly and have a team of help desk professionals who work hard to help you solve any issues. Review collected by and hosted on G2.com. Show More Response from Samantha Stone Avneri of Regpack [Editedit](https://www.g2.com/survey_responses/regpack-review-7487899/official_response/edit) Thanks for your feedback! After reviewing your account, it seems like you have used the same project for multiple seasons - which is something we caution against and can cause challenges like you've laid out here. I know you've worked closely with our Support team, and I hope you've found their 1:1 help to be valuable to you and your team! Regarding pricing, our database prides itself on it's security of organization financial and customer data. This is why we charge per license, or user, to ensure that data is seen only by members of your team that are authorized to do so. Pricing per license includes full access to all features of Regpack, and is a great deal compared to other payment tools in the market! Validated ReviewerIncentivizedSource: Seller invite HW hester w. D Mid-Market (51-1000 emp.) 7/14/2022 "First Time Using-- Could be more user friendly" 2.5/5 What do you like best about Regpack? I like having all info in one place. I liked that I could run specific reports for things I needed. I liked being able to email blast users each day. Review collected by and hosted on G2.com. What do you dislike about Regpack? It was clunky to use and things weren't often intuitively where I thought they would be. Sometimes seeing the users and finding their forms and contact info was tricky and I don't learn well from tutorial videos. I need to spend more time playing around with features for sure, but the layout wasn't as easy to follow as I would've hoped. i would love to be able to click on the camper list and see it full screen more like how the reports look and then see progress on applications for all users more clearly. Review collected by and hosted on G2.com. What problems is Regpack solving and how is that benefiting you? Being able to access our families year after year in one place. Review collected by and hosted on G2.com. Show More Response from Samantha Stone Avneri of Regpack [Editedit](https://www.g2.com/survey_responses/regpack-review-6851047/official_response/edit) Thanks for your feedback on the UI! We do offer 1:1 live training sessions for clients - so please reach out if you'd like to schedule this! It is great to hear that Regpack provides a comprehensive database for you to run custom reports and hold client information year over year. Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 1/31/2022 "Support Lacking" 3/5 What do you like best about Regpack? Affordable monthly fees, customizable, continuously adding new features Review collected by and hosted on G2.com. What do you dislike about Regpack? Support is only available by email, and they can often take days to respond. This is not acceptable when a bug in their system is preventing all of your administrators from logging in and accessing the system. Bugs that prevent administrators from logging in have become frequent over the past few months (about every other week). When we contact support, they can't offer any insight and say it won't happen again, but it continues to occur. There is no escalation or connecting us with an account manager when we express our growing concerns and frustrations. The system is not very intuitive for people who are not tech-savvy. We have to spend a lot of time supporting users in navigating the system. We wish there was a feature to schedule emails to send on a specific date. Review collected by and hosted on G2.com. What problems is Regpack solving and how is that benefiting you? Collecting all information and waivers for trip participants in one location Review collected by and hosted on G2.com. Show More Response from Samantha Stone Avneri of Regpack [Editedit](https://www.g2.com/survey_responses/regpack-review-5306896/official_response/edit) Thanks for your review. It's great to hear that the affordability of our product along with the constant additions of upgraded and new functionality is an asset to your organization. Regarding our support response times, our average response is 2 hours for emails received. Generally if there is an issue with a functionality, once reported, there is a process of testing, QA, the development fix, and then further testing to ensure it will work correctly and not cause further issues. This can sometimes take a few hours or days, and it's our goal to communicate the timeline and updates to clients as we get them. We do our best in terms of the intuitiveness of the platform to help make managing your business easy. We have a full video library in our Help center, as well as articles, and our support team provides Q&A training as well as video responses to you directly to show you how to use the system exactly as you need to within your unique and customized project. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") AR Verified User in Religious Institutions Small-Business (50 or fewer emp.) 1/27/2022 "Has a lot of functionality, nice for complex registrations. UI on mobile devices needs improvement." 2.5/5 What do you like best about Regpack? Lots of functionality that will support very complex registration needs. We use discount codes, and dynamic form building and it works really well. Review collected by and hosted on G2.com. What do you dislike about Regpack? We have had lots of customers complain about the usability of the application on mobile devices and in some browsers. Sometimes the fields are hard to navigate to / use. Also, dislike how if you register multiple individuals for a camp in payment/checkout screen it processes 3 different charges to the users card instead of one for the full amount. Gets crazy when you have families of 10 registering because the CC gets hit 10 different times per person. Review collected by and hosted on G2.com. Recommendations to others considering Regpack: I would recommend listening to your customers. We have real-life scenarios of the software in use. I have had many discussions with a lot of people in this org and it's hard to get movements on issues so important such as UI on mobile devices. Mobile-first development/mindset is the term that people use in the technology world and payment improvements. Review collected by and hosted on G2.com. What problems is Regpack solving and how is that benefiting you? We use regpack for camp registrations. We have a very complex use flow and they are able to handle what we throw at them in this regard. Review collected by and hosted on G2.com. Show More Response from Samantha Stone Avneri of Regpack [Editedit](https://www.g2.com/survey_responses/regpack-review-5301082/official_response/edit) Thanks for your feedback on the mobile UI! It's great to hear that Regpack can help complex and unique business needs as it relates to your registration, onboarding, and collecting payments. We know how important revenue is to organizations like yours, so to ensure discounts trigger automatically, creating a process to efficiently gather data, and streamlined payments are features most important in selecting a software. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RB Ryan B. Campus Missionary Religious Institutions Mid-Market (51-1000 emp.) 12/28/2017 "Good registration for both collecting info and payments" 3/5 What do you like best about Regpack? Having one place to both gather payments and registration information as opposed to using multiple clients Review collected by and hosted on G2.com. What do you dislike about Regpack? It is hard to use regpacks for the same groups but for different events. Also needing users to make login info is less than ideal Review collected by and hosted on G2.com. Recommendations to others considering Regpack: Good for having a place to collect payments, but there might be a more intuitive product out there Review collected by and hosted on G2.com. What problems is Regpack solving and how is that benefiting you? Solving the lack of payments being processed at the same time as event signups Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RB Rebecca B. Campus Staff Mid-Market (51-1000 emp.) 10/24/2017 "Option for retreat attendance " 2.5/5 What do you like best about Regpack? I like that it’s a great option for people to sign up for an event and it will ask them to pay and keep all the info in one place. Review collected by and hosted on G2.com. What do you dislike about Regpack? I dislike that it feels tricky to learn how to use as someone running the retreat or event. It’s easy for the person signing up less so for who is checking the stats. Review collected by and hosted on G2.com. Recommendations to others considering Regpack: Take the time to teach your staff how to use it. Review collected by and hosted on G2.com. What problems is Regpack solving and how is that benefiting you? Instead of using google forms it allows all our info to be in one place Review collected by and hosted on G2.com. Show More 11/3/2017 Validated ReviewerSource: Seller invite ## Questions about Regpack? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Regpack ](https://www.g2.com/products/regpack/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 5 years ago How quickly can I get my funds? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/payouts) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How can I export my data? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/reporting-ad464ddc-da80-48a3-a74d-906d8dfa225b) [ View all Discussions ](https://www.g2.com/products/regpack/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 15 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/regpack/pricing) Regpack Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5e1a0b23ad5a1d044c0c4fa43379b04a/campminder.png "Product Avatar Image") Campminder 4.3/5(16) [ Compare Now ](https://www.g2.com/compare/campminder-vs-regpack) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3c70835785a52830da0f5d0ea377d7f2/activeworks-camp-class-manager.jpg "Product Avatar Image") ACTIVEWorks Camp & Class... 4.1/5(56) [ Compare Now ](https://www.g2.com/compare/activeworks-camp-class-manager-vs-regpack) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0caded20374509f1192cf7d590ac93ee/xola.jpg "Product Avatar Image") Xola 4.5/5(68) [ Compare Now ](https://www.g2.com/compare/regpack-vs-xola) ##### ##### Regpack Features Registration Event creation User registration process Payment processing Marketing and Communications Email automation Email customization Contact list management [ View More Features ](https://www.g2.com/products/regpack/features) ##### Categories on G2 [Event Registration & Ticketing](https://www.g2.com/categories/event-registration-ticketing)[Subscription Revenue Management](https://www.g2.com/categories/subscription-revenue-management)[Admissions and Enrollment Management](https://www.g2.com/categories/admissions-and-enrollment-management) [Event Registration & Ticketing](https://www.g2.com/categories/event-registration-ticketing)[Subscription Revenue Management](https://www.g2.com/categories/subscription-revenue-management)[Admissions and Enrollment Management](https://www.g2.com/categories/admissions-and-enrollment-management)[Tour Operator](https://www.g2.com/categories/tour-operator)[Camp Management](https://www.g2.com/categories/camp-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which is the highest-rated employee perks platform delivering demonstrable retention and engagement improvement metrics for teams managing complex workflows at scale?](https://www.g2.com/discussions/which-is-the-highest-rated-employee-perks-platform-delivering-demonstrable-retention-and-engagement-improvement-metrics-for-teams-managing-complex-workflows-at-scale)[best contact center quality assurance software](https://www.g2.com/discussions/what-s-the-best-contact-center-quality-assurance-software-that-you-ve-used-in-the-past)[Best identity management tool with multi-factor authentication](https://www.g2.com/discussions/best-identity-management-tool-with-multi-factor-authentication-which-ones-lead-in-2025) [Best app for setting up an online store](https://www.g2.com/discussions/best-app-for-setting-up-an-online-store)[Top account-based platforms for marketing automation](https://www.g2.com/discussions/top-account-based-platforms-for-marketing-automation-in-2025)[Pros and Cons Details](https://www.g2.com/products/regpack/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)