RegFox has great functionality for registration and pre-sale items. Easy to use and set up without any knowledge of coding. We use RegFox because we could not find another product that would give us these attributes. Ease of use for refunds, adjustments and reports is also a benefit. App for on-site check-in is useful. RegFox recently updated their payment platform and had phenominal communication with users to prepare them and help throught the changeover. Cannot say enough about the great product functionality and customer support. Review collected by and hosted on G2.com.

Unfortunately, this platform didin't use to offer phone support. However, you can now schedule a call for phone support, a great update and improvement based on user feedback. The help center and the message support once logged in, is responsive and very helpful. Review collected by and hosted on G2.com.

One of my favorite parts of RegFox has to be the support team and supporting documentation. On top of a knowledge base with well-documented articles, they have an extremely knowledgeable support team.

I specifically worked with Anca a few times in my RegFox journey, and hands down they're the best support person I have dealt with across all of our SAAS products. Quick responses, step by step guides, and in-app screenshots to help us utilize features and fix our issues. Overall, Regfox is a solid platform with a solid team, and our experience has been smooth sailing from the IT and Admin side, which is a rarity in the world of SAAS products. Review collected by and hosted on G2.com.

I don't have anything negative to say about RegFox. It's feature rich, easy to use/navigate, and anytime we've ran into issues or had questions, the support team is wicked fast to answer. Review collected by and hosted on G2.com.

Prior to having this, we did it manually. What a nightmare. The company made it so easy to register and the reports are amazing. You can customize your reports to whatever you need.

Another thing that I really liked about this company is how quick their support is. You ask a question and it's answered almost immediately. I was very impressed and would recommend this to anybody. Also their pricing is incredible it's well worth the investment Review collected by and hosted on G2.com.

Their support is amazing. I was upset at first because it's pretty difficult to get them on the phone however they're online support is outstanding. Once you get used to it it's simple.

Honestly it's very hard to say anything I dislike about the company Review collected by and hosted on G2.com.

I love the responsive friendly customer service with real people who stay with you until the issue is resolved. The 'real people' part is a refreshing change for robot response platforms. We have had no issues with RegFox and use it for multiple affiliate members due to the ease of the online registraton platform for both our association staff and all our external members. We love RegFox! Review collected by and hosted on G2.com.

We cannot find any tools missing from the online registration platform. Knowing that RegFox is on hand to answer any questions, especially when templates we build need to be tweaked to operate properly is a huge weight off our shoulders. Only love for RegFox! Review collected by and hosted on G2.com.

RegFox has quickly become my favorite program to use. I used to try to cobble together a couple different programs to hold the necessary info, allow people to register, send automated messages, and easily keep track of the roster. RegFox allows me to do the things I was doing plus so much more! Plus, Customer Support has been amazing - they are quick, helpful and if they don't have the answer, they find it or a work around. It has been easy to take what I was doing and transfer it to RegFox. Review collected by and hosted on G2.com.

So far, I have not run across any downsides! Review collected by and hosted on G2.com.

The best thing about RegFox is ease of use. RegFox is at it's heart a template built from VERY useful , well targeted modules that are presented in an easy to use format. Beyond that, there's enough flexibility to allow the user to tailor RegFox to their own event. "Actions" are terrific and Soooo easy to use.

On top of a fine app, the people are beyond helpful. I've used chat for most of my questions and every one that answered was knowledgeable, patient, prompt and polite. When I asked for a call it came quickly and the answers were accurate. If something isn't possible they tell you outright so no time is wasted. Review collected by and hosted on G2.com.

Some items that are baked into the forms aren't moveable and can't be deleted.

The idea that subsequent registrants can't be edited separately from inital registrants. Editing those sebsequent registrants would add a ton of flexibility.

Choosing wether radio buttons and check boxes were either exclusive choice or multiple choice would make for nicer looking forms. Your use of hidden options within the Page Builder sometimes leads to questions for support. For instance, when building coupons, the choices for expiration date and how the coupon is applied don't appear unless the Settings "gear button" is chosen and then if the first three fields haven't been completed the choice of what fields the coupon applies to doesn't appear. That behavior lead me to make a support call. Showing the entire form or making the Discription, Code and Discount fields required would have saved me time and saved you support costs. Why the settings requirement is a secret is just beyond me. Review collected by and hosted on G2.com.

I was having an issue finding something on our registration site and I used the Chatbot option for RegFox. It was great and the chat option was very easy to use. The best part is that the Chatbot also pings an actual person who follows up to be sure that your question and/or issue was taken care of. Whitney at RegFox was great to follow-up with me as I wasn't quite sure I understood where I need to go to find what I was looking for. She even pinged me again when she didn't hear back to me right away. We worked to be sure I understood where I needed to go and all is well. I appreciated that Whitney followed up with me and not let my question go into the ether. Review collected by and hosted on G2.com.

There are some options that RegFox is working to improve the user's experience and options for building registrations. Review collected by and hosted on G2.com.

Easy to create forms that users can fill out online. We don't have to rely on old-school paper forms and people coming into our office to get them signed up or registered for events or competitions. With the ease and customization of the back end, we can create almost anything we need. We use it for RV Reservations, Crab Feed ticket sales, Annual County Fair Exhibit/competition sign-ups, and swap meet registrations. Customer service has been extremely helpful and even sent us a quick screengrab video to help us get what we needed. As a nonprofit Fairgrounds this system works great for us. Review collected by and hosted on G2.com.

The reporting systems could use some work. It would be nice to be able to customize them a little better. For example, when we have RV reservations, it doesn't show the dates that each transaction is staying. That would help us manage our RV Park availability and know who has reservations when and if they have paid.

As of now, we have to run a few reports to get the information we need, and even then it gives us a not super userfriendly excel sheet.

Again, not a deal breaker because the pros definitely outweigh the cons here, but an improvement would make RegFox perfect! Review collected by and hosted on G2.com.

You can get up and running very fast, and the tool is flexible enough to be almost as complicated as you'd like. Their editor is simple enough for anyone to use, but also has advanced features. Documentation is great, and their support is extremely helpful if you need clarification on any of it. It's very easy to integrate with your site design and can be implemented in many different ways. Review collected by and hosted on G2.com.

As is the case with any "out of the box" piece of software, you won't be able to fully customize anything on it if you have very niche uses. Review collected by and hosted on G2.com.

RegFox users for many years - at two different nonprofits. The system is intuitive and the support is great (if/when you need it). Review collected by and hosted on G2.com.

Nothing...it's truly a great product. Even the payment system is easy. Review collected by and hosted on G2.com.