![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education")
EH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/27/2025

"We implemented Regal into a multi client engagement center to improve efficiency and performance."

4.5/5

What do you like best about Regal?

The Regal system has significantly improved our team's outreach and productivity. We've seen enhanced call volume, contact rates, and appointment volume through optimized student journeys. Regal provided exceptional support, going above ramp-up expectations and budgets to address the complexities of our multi-client environment. We appreciate their dedication to ensuring our processes operate at optimal levels. We've also begun leveraging Regal to analyze campaign data for ongoing performance optimization. We are currently testing the AI agent and QAT scorecard, with plans for full implementation. Review collected by and hosted on G2.com.

What do you dislike about Regal?

Our Regal implementation was complicated by the complexity of our existing systems and data within Salesforce, leading to a longer and more resource-intensive process than projected. Despite these initial challenges, the Regal team's ability to learn and adapt resulted in product enhancements over the 14-month period. Some of the initial features were delayed but are now mostly operational. Review collected by and hosted on G2.com.

What problems is Regal solving and how is that benefiting you?

We've seen significant improvements in productivity, efficiency, and conversion through Regal's optimization of our communication journeys. User satisfaction among our team has also been very positive. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

See what 45 reviewers think of Regal

4.7 out of 5 · Verified reviews from real users

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