![Sasha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha V.")
SV

Sasha V.

Director of Engineering

Mid-Market (51-1000 emp.)

11/14/2024

"The most client centric SAAS company."

5/5

What do you like best about Regal?

Regal offers exceptional customer service and support. Their team is very responsive, providing timely fixes when assistance is needed.

The documentation from Regal is clear and straightforward, making integration into our system seamless and quick. As an administrator, I found it easy and intuitive to navigate and set up the platform for our agents. The telephonic service operates smoothly, with almost zero interruptions even during high-volume usage. Review collected by and hosted on G2.com.

What do you dislike about Regal?

Regal has an impressive roadmap, but as a growing company, some features take a long time to be rolled out. While this isn’t necessarily a bad thing, it means that some functionalities we would like to have take time to become available.

Additionally, the real-time data needs improvement. It currently takes the management team approximately 15 to 30 minutes to obtain accurate analytics. Review collected by and hosted on G2.com.

What problems is Regal solving and how is that benefiting you?

Regal provides a reliable telephone system that ensures smooth communication with our customers. This stability allows us to maintain high-quality interactions without any concerns about dropped calls, enhancing our team's efficiency and ultimately improving customer experience and productivity. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 45 reviewers think of Regal

4.7 out of 5 · Verified reviews from real users

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