I really love how lifelike it seems and how much we can edit it to fit our agency needs. Review collected by and hosted on G2.com.

There have been several tech glitches that have really hindered counselors from learning or fully buying in to the product. But we have received really great support and quick feedback when we need help. Review collected by and hosted on G2.com.

I like that ReflexAI Prepare is easy to navigate and has all the information in one convenient spot. I've been using it for almost two years, and any suggestions we've made have always been implemented. Everyone at ReflexAI has been really good about showing us how to utilize the platform, which I use quite a bit at my job in HR. Having easy access to it is important for me, especially since we have various different AIs we use. It's also been very positive through all the changes it's gone through. Review collected by and hosted on G2.com.

Sometimes it takes a little bit to get where we want to go, in certain situations. I kinda know where I need to go because I use it so much. But if you wanna just go in and look at one candidate, you have to kinda go to users, and then you gotta go to click on that, and then you gotta go to the runs. I think it would be easier if there was a way to just pull them up quickly rather than having to go to a separate little thing on the left hand side to get to users and groups and then view all of their runs. I kinda wonder if we could maybe at the top right of the corner, just have something where we can do a quick search for users and just pull them up really quickly rather than having to go to a little sidebar and dig a little bit. Review collected by and hosted on G2.com.

I really like the ability to instantaneously see feedback and review the interactions, it makes training and making hiring decisions much more efficient. The personas feature solves the problem of needing to do live role plays without requiring additional time or staff, which is great given the number of new hires and trainees we have. The whole setup was very easy, and onboarding new staff has been smooth. Review collected by and hosted on G2.com.

The product is working great, nothing at this time. Review collected by and hosted on G2.com.

It is helpful to view training runs, journeys, simulations, scoring dimensions, and to manage both users and groups. This helps keep things organized per training group, and makes it easy to view their runs. I like that scoring dimensions can be applied for each simulation and each journey created. Review collected by and hosted on G2.com.

The view of the scores and statistics on the landing page is not the most helpful place to land when arriving. I would prefer to have quick tiles for viewing runs or filtering by training group. Review collected by and hosted on G2.com.

Using ReflexAI has really benefited us as a company. It means we do fewer role plays, while still getting new starters used to speaking to clients who are going through something difficult. It helps prepare them and makes them feel more comfortable, rather than having to do a role play with someone they’ve only just met.

Any time there has been an issue with the AI, Amy has been on hand to support within a reasonable time, and I can’t fault her at all. We use Reflex at least once a month, especially when we have new starters, and they find it easy to use.

When we initially set up the system, it was straightforward, with no downtime. Again, this is something I can’t fault, and we use this system alongside our training CRM system. Review collected by and hosted on G2.com.

As we’re based in the UK, it would be really beneficial to have a wider range of UK accents available. Also, the AI seems to struggle with knowing what the current year is, so it would be helpful if, whenever the AI is being used, it could reliably recognise the correct current date at that time. Review collected by and hosted on G2.com.

ReflexAI has excellent customer service and they are committed to knowing about the specific, unique needs of their clients. The time they invest in understanding the needs of their clients is appreciated. Review collected by and hosted on G2.com.

While this is a helpful environment, some do share a cognitive disconnect between "talking" to AI versus speaking to a real human. This can lead to empathy disconnections and makes the practice environment sometimes inconsistently able to foster growth for some staff. Additionally, there are ongoing concerns about how AI impacts the environment and outside of my professional role that is a personal value that does remain a concern. I would like to know more about how reflexAI operates their service and how it impacts the environment personally. Review collected by and hosted on G2.com.

Immediate oversight into ongoing trends for trainee performance and usage Review collected by and hosted on G2.com.

Lack of being able to regularly set up groups based on individuals versus what their sign on group was called. Everyone signs up under one group but they actually function within several subgroups and that is the progress we want to track Review collected by and hosted on G2.com.

The ability to focus on and explicitly develop the skill sets needed for specific competencies. Review collected by and hosted on G2.com.

The ease of use and ability to develop our own sims for specific cases has resulted in us having many sims of differing qualities based on whether they were made by the Reflex team or if we made it ourselves. Review collected by and hosted on G2.com.

I find ReflexAI Prepare to be a great tool for helping new hires transition from direct patient care to telehealth services. I really enjoy creating scenarios to incorporate into onboarding and ongoing education. We had a great experience initiating the specific characters and creating individual scorecards, which made the setup process enjoyable. Review collected by and hosted on G2.com.

Speak to update Sim features Review collected by and hosted on G2.com.

I love the automation of the responses in ReflexAI Prepare. The initial setup was self-explanatory, which I appreciate. Review collected by and hosted on G2.com.

Available downloads of transcripts at the end of session Review collected by and hosted on G2.com.