Easy to customize, works with our business needs, good support and relationship Review collected by and hosted on G2.com.
Took a little time to get up and running, but excellent support and training. Review collected by and hosted on G2.com.
The preview search functionality and overall value of program. Review collected by and hosted on G2.com.
Not a lot that I can think of. Implementation was on time and no surprise billing fees or scope creep. Review collected by and hosted on G2.com.
Reflektion has a very capable AI tool that allows us to see performance in their customer engagement console as well as set up boost, bury, blacklist, and insert rules per business requirements. Their team is very helpful and willing to make sure we're getting what we need to be successful. Review collected by and hosted on G2.com.
The initial implementation took longer for our category page and full page search results. This could've been streamlined with better upfront information about the setup process and what we should do to be optimal with examples. Review collected by and hosted on G2.com.
Everything is so easy to navigate, very user friendly Review collected by and hosted on G2.com.
Wish we had more creative imput in how thing look visually, ex: borden designs on when things are searched and so Review collected by and hosted on G2.com.
Their site search is above and beyond anything we have ever used. Also, the tech support is top notch when you have an issue or question. Review collected by and hosted on G2.com.
Nothing to dislike. We are very pleased. Our account rep is very responsive. Review collected by and hosted on G2.com.
Rules-based recommendations help improve revenue, platform is easy to use Review collected by and hosted on G2.com.
Would like more customization, and also ability to stack rules more easily Review collected by and hosted on G2.com.
Reflektion is a very customizable platform for search optimization and personalization - it's allowing us to capture more terms and expose more product mix to our customers. Review collected by and hosted on G2.com.
It takes a little training, but luckily Reflektion is very helpful and supportive about offering training sessions and accessible advice. Review collected by and hosted on G2.com.
The personalized results were strong to begin with and the results from the internal searches are showing positive ROAS and are continually getting better. We've had solid help from the Reflektion team and we're glad we decided to work with them Review collected by and hosted on G2.com.
The backend at times is a little cumbersome and confusing. We've needed to add some forced redirects due to searches that don't head to a product in our feed. Those were difficult to figure out how to do, but now that I've gone through it a few times I've got it down. Unfortunately it seems a little more confusing that it should be. Review collected by and hosted on G2.com.
Reflektion makes quick and relevant recommendations very quickly. Even in a cache-cleared session the tool learns my behaviours and preferences quickly and makes relevant recommendations. Review collected by and hosted on G2.com.
The Reflektion back-end doesn't allow me to name rules; this would be a helpful function.
Direct revenue impact is difficult to determine. Review collected by and hosted on G2.com.
After switching from a previous search and recommendations provider, it is really great to see how streamlined the Reflektion dashboard is. We can make a change to our product rules and see them live on our site in a matter of seconds. We can provide access to our team members and let them make changes as necessary. This is a really great feature. Review collected by and hosted on G2.com.
The implementation process has really been the only "complaint" that I have with Reflektion. We hit a couple bumps in communication, but outside of that we really have had no issues. The tool takes a little bit to learn, but that is to be expected with anything new. We really love Reflektion. Review collected by and hosted on G2.com.