# Best Online Reputation Management Software ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 359 ### Category Stats (Aug 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,300+ Authentic Reviews - 359+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=58412) Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Okendo. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=okendo) **Sponsored** ### GoodData.AI GoodData is the full-stack, AI-native decision intelligence platform that helps businesses turn data into actionable, enterprise-grade insights. Designed for governed, scalable analytics, GoodData enables organizations to build, operationalize, and embed decisions, workflows, and AI agents directly within products and business workflows. The platform combines Analytics as Code, a governed semantic and metrics layer, APIs, SDKs, and open AI interoperability to help teams create composable analytics and AI experiences across products, workflows, and customer environments. From embedded analytics and dashboards to assistants, AI workflows, and interoperable agents, GoodData gives teams the foundation to move from insight to action with governance, performance, and deployment flexibility built in. Today, GoodData serves over 140,000 companies and 3.2 million users worldwide. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-08T06%3A35%3A38Z&secure%5Bdisplayable_resource_id%5D=622&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=610&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=610&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fopen_modal_url%3D%252Fproducts%252Freferrizer%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fonline-reputation-management%2526source%253Dcategory&secure%5Btoken%5D=6676ce1c8c9fd664b2447caf6cca2053f6282be134f3378f53f13a96ef72bc6f&secure%5Burl%5D=https%3A%2F%2Fwww.gooddata.ai%2Fplatform%2Fembedded-analytics%2F%3Futm_medium%3Dpaid%26utm_source%3Dg2.com%26utm_campaign%3Dg2_clicks_embedded_bi_062026&secure%5Burl_type%5D=custom_url) ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,070 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. ##### Cons - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521) **["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,494 #### How Do G2 Users Rate SOCi? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind SOCi? - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** www.soci.ai - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 624 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 50% Small, 29% Medium #### What Do G2 Reviewers Say About SOCi? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. ##### Cons - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. #### What Are Recent G2 Reviews of SOCi? **["Best way post across platforms!"](https://www.g2.com/survey_responses/soci-review-8863148)** **Rating:** 5.0/5.0 stars _— Tori W._ [Read full review](https://www.g2.com/survey_responses/soci-review-8863148) **["SOCI streamlines social media management, boosting online presence and accountability"](https://www.g2.com/survey_responses/soci-review-9655437)** **Rating:** 5.0/5.0 stars _— Stephanie O._ [Read full review](https://www.g2.com/survey_responses/soci-review-9655437) ### [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Reputation? - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** reputation.com - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 685 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. - Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. - Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. - Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. - Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. ##### Cons - Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. - Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. - Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. - Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. - Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. #### What Are Recent G2 Reviews of Reputation? **["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) **["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment ### [Yext](https://www.g2.com/products/yext/reviews) Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 #### How Do G2 Users Rate Yext? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yext? - **Seller:** [Yext](https://www.g2.com/sellers/yext) - **Company Website:** www.yext.com - **Year Founded:** 2006 - **HQ Location:** New York - **Twitter:** @yext 21,811 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98acc97eae887b263557e152faff38f7c2d8480bd93436a7dcac0628d2d9eb7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F515401%2F&secure%5Burl_type%5D=linkedin_company_website) 2,489 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 37% Large, 30% Medium #### What Do G2 Reviewers Say About Yext? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Yext, with a welcoming interface and simple navigation that enhances their experience. - Users find Yext exceptionally **helpful** for ensuring consistency and quick updates across multiple platforms in their business. - Users value Yext's **centralized management** , simplifying the updating of business information across multiple platforms efficiently. - Users commend Yext's **helpful customer support** , which excels in resolving issues and ensuring user satisfaction. - Users value the **efficiency and speed** of Yext, appreciating its ability to manage business information seamlessly across platforms. ##### Cons - Users often find Yext's interface **complex to navigate** , leading to a steep learning curve for new users. - Users report a **steep learning curve** with Yext, though support and documentation help ease the transition. - Users experience a **difficult learning curve** with Yext, finding navigation and edits challenging and confusing. - Users find **difficult navigation** a challenge, especially due to overwhelming filters and confusing initial setups. - Users find Yext's **limited features** frustrating, wishing for an iOS app and more customization options. #### What Are Recent G2 Reviews of Yext? **["Transparent Listings Management with Industry-Leading Publisher Reach"](https://www.g2.com/survey_responses/yext-review-12638314)** **Rating:** 5.0/5.0 stars _— Liz J._ [Read full review](https://www.g2.com/survey_responses/yext-review-12638314) **["Yext: A Robust Platform for SEO Clients"](https://www.g2.com/survey_responses/yext-review-12810984)** **Rating:** 5.0/5.0 stars _— Ben H._ [Read full review](https://www.g2.com/survey_responses/yext-review-12810984) #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/discussions/what-does-yext-cost) - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments ### [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,371 #### How Do G2 Users Rate G2 Marketing Solutions? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind G2 Marketing Solutions? - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom 32,942 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website) 1,504 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 43% Small, 37% Medium #### What Do G2 Reviewers Say About G2 Marketing Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of G2 Marketing Solutions, allowing for effortless expression of experiences and insights. - Users value the **authenticity and transparency** of G2 Marketing Solutions, trusting real reviews to guide their decisions. - Users appreciate G2 Marketing Solutions' **user-friendly interface** and credible reviews, enhancing informed decisions about technology. - Users value the **genuine and fair reviews** on G2 Marketing Solutions, enabling informed decisions based on real experiences. - Users value the **authentic reviews** on G2 Marketing Solutions, finding it a reliable source for technology insights. ##### Cons - Users find the **approval process unpredictable** , leading to confusion and outdated reviews that hinder informed decisions. - Users express concern over **biased reviews** that may not reflect the current quality of G2 Marketing Solutions. - Users experience a **lack of clarity** regarding review approval and video submission statuses, impacting their overall satisfaction. - Users find the **time-consuming nature** of lengthy feedback requests from G2 Ask to be burdensome and inefficient. - Users experience **confusion due to the non-intuitive interface** and inconsistencies in review processes and support access. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **["Real-Time Intent Data That Helps Us Find In-Market Healthcare Accounts"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13225056)** **Rating:** 4.0/5.0 stars _— Tasneem G._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13225056) **["Easy Review Collection That Boosts Credibility and Brand Trust"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13224022)** **Rating:** 5.0/5.0 stars _— Rutvik D._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13224022) #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,026 #### How Do G2 Users Rate Podium? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Podium? - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. - Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. - Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. - Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. - Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. ##### Cons - Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. - Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. - Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. - Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. - Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. #### What Are Recent G2 Reviews of Podium? **["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) **["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 391 #### How Do G2 Users Rate Experience.com? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) #### Who Is the Company Behind Experience.com? - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** experience.com - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 273 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface. - Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available. - Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience. - Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity. - Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence. ##### Cons - Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead. - Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating. - Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers. - Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively. - Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience. #### What Are Recent G2 Reviews of Experience.com? **["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130) **["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### [Liftify](https://www.g2.com/es/products/liftify/reviews) Más reseñas. Mejor visibilidad. Sé el nombre que llaman primero. Liftify es la plataforma de reputación para servicios a domicilio. Tu cliente decide antes de llamarte. Buscan, leen reseñas, ven lo que las respuestas de IA dicen sobre ti, y eligen la empresa que creen que aparecerá y hará el trabajo correctamente. La mayor parte de la confianza que ganas en el trabajo nunca llega a ese momento. Liftify cierra esa brecha. Te conseguimos más reseñas, de más trabajos completados, en cada ubicación, mes tras mes. Ese volumen te mueve hacia arriba en las búsquedas, en el paquete de mapas, y en las respuestas de IA, que es donde ya está el próximo cliente. Un ejemplo de cómo se ve eso: una plataforma de 22 ubicaciones en cinco estados aumentó el volumen de reseñas un 93% en diez meses, 3,447 reseñas más que el año anterior. El volumen se duplicó en el primer mes, y cada mes superó el mejor del año anterior. Funciona como un sistema conectado. ReviewPro convierte trabajos completados en reseñas, a gran escala, en cada ubicación. ExperiencePro, un complemento de ReviewPro, te muestra lo que ese feedback te dice sobre el trabajo. LoyaltyPro, en acceso anticipado, convierte a los clientes que ya ganaste en ingresos recurrentes. ConvertPro, en acceso anticipado, convierte la visibilidad en trabajos reservados. Liftify Command Center ofrece a los propietarios y líderes una vista de cómo está funcionando cada ubicación, marca o cartera. Diseñado para HVAC, fontanería, techado, pintura, restauración y más. Ya sea que manejes una sola ubicación y quieras crecer, un puñado de camiones, un sistema de franquicias o una plataforma multimarcas, el modelo está dimensionado adecuadamente para tu negocio. Estás en vivo en días, no meses, y nosotros nos encargamos de la configuración. Plataformas de operaciones como ServiceTitan gestionan el negocio. Liftify es la capa de confianza que ayuda a los clientes a encontrarte primero y elegirte. Trabajamos junto a tu plataforma de operaciones. Comienza con un piloto de 30 días en hasta cinco ubicaciones. Sin compromiso para empezar. Precio ajustado a tu negocio y escalado al mercado de cada ubicación. Sé el que eligen. Confianza, hecha visible. **Average Rating:** 5.0/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Liftify? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.9/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.7/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.0/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind Liftify? - **Vendedor:** [Liftify](https://www.g2.com/es/sellers/liftify) - **Sitio web de la empresa:** liftify.com - **Año de fundación:** 2020 - **Ubicación de la sede:** Indianapolis, US - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=832260d9b1720776655c274503af1f44b51260d93095c1dc0c77c0657fb979ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliftify&secure%5Burl_type%5D=linkedin_company_website) 15 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Gerente General - **Top Industries:** Servicios al Consumidor, Construcción - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Liftify? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian el **excepcional servicio al cliente** de Liftify, haciendo que las interacciones comerciales sean fluidas y sin estrés. - Los usuarios disfrutan de la **facilidad de uso** de Liftify, encontrándolo simple y eficiente para gestionar reseñas de clientes. - Los usuarios elogian a Liftify por su **significativo aumento en las reseñas** , mejorando la reputación en línea y la confianza del cliente sin esfuerzo. - Los usuarios elogian a Liftify por su **excepcional atención al cliente** , haciendo que las interacciones comerciales sean fáciles y eficientes. - Los usuarios elogian a Liftify por su **gestión efectiva de reseñas** , lo que resulta en mejoras significativas en volumen y calidad para los contratistas. ##### Cons - Los usuarios a menudo enfrentan **informes deficientes** en Liftify, lo que dificulta navegar e interpretar los datos específicos de ubicación de manera eficiente. - Los usuarios encuentran **frustrantes las limitaciones de acceso** , ya que funciones esenciales como el envío de mensajes a múltiples contactos aún no están disponibles. - Los usuarios encuentran que la **herramienta de IA a menudo carece de variedad** en sus respuestas, lo que impacta positivamente en la experiencia general. - Los usuarios experimentan algunos **problemas de filtrado** que pueden complicar el seguimiento de la ubicación, pero la funcionalidad general permanece intacta. - Los usuarios desean una mejor integración con otras plataformas, ya que los **problemas de integración** actuales complican responder a las reseñas. #### What Are Recent G2 Reviews of Liftify? **["Impulsar un Crecimiento Significativo de Reseñas y Mejoras en la Experiencia del Cliente"](https://www.g2.com/es/survey_responses/liftify-review-12337393)** **Rating:** 5.0/5.0 stars _— Brittany H._ [Read full review](https://www.g2.com/es/survey_responses/liftify-review-12337393) **["Liftify: Tienda única para la gestión sin esfuerzo de reseñas y encuestas en múltiples ubicaciones"](https://www.g2.com/es/survey_responses/liftify-review-12331773)** **Rating:** 5.0/5.0 stars _— Katelyn P._ [Read full review](https://www.g2.com/es/survey_responses/liftify-review-12331773) ### [Okendo](https://www.g2.com/es/products/okendo/reviews) Okendo es la plataforma de marketing para clientes diseñada para marcas de Shopify, con el fin de fortalecer las relaciones y maximizar el valor de por vida. Okendo facilita la recopilación de comentarios, la recompensa del compromiso y la personalización de interacciones, ayudando a las marcas a convertir compradores en Superfans. Los productos de Okendo trabajan juntos para construir confianza, aumentar la retención y capturar valiosos conocimientos. Con perfiles unificados, herramientas e insights impulsados por IA, programas personalizables e integraciones profundas en toda la pila de comercio electrónico, Okendo proporciona a las marcas las herramientas para construir comunidades más fuertes y fomentar el crecimiento a largo plazo. Con Okendo, las marcas pueden: - Convertir mejor mostrando contenido como calificaciones de clientes, reseñas, fotos y videos que construyen confianza y mejoran la confianza del comprador. - Retener más con programas de lealtad y referidos que recompensan el compromiso, fomentan compras repetidas y fortalecen la defensa de la marca. - Adaptarse más rápido con cuestionarios, encuestas y automatización de IA que capturan insights de clientes y personalizan campañas en tiempo real. Por qué las marcas eligen Okendo - Confiado por más de 18,000 marcas de Shopify de rápido crecimiento, incluidas SKIMS, Rhode y Oh Polly. - Impacto probado con un aumento promedio de 4X en las tasas de conversión y un ROI de 15X. - Más de 65 integraciones con herramientas como Shopify, Klaviyo, Attentive, Postscript y Meta. - Soporte al cliente dedicado con orientación receptiva y práctica para PYMES hasta empresas. - Rendimiento confiable y escalable diseñado para apoyar el crecimiento en cada etapa. **Average Rating:** 4.7/5.0 **Total Reviews:** 421 #### How Do G2 Users Rate Okendo? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.3/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.4/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 4.9/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Okendo? - **Vendedor:** [Okendo](https://www.g2.com/es/sellers/okendo) - **Sitio web de la empresa:** www.okendo.io - **Año de fundación:** 2016 - **Ubicación de la sede:** Sydney, Australia - **Twitter:** @GetOkendo 1,257 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website) 154 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing, Director Ejecutivo - **Top Industries:** Venta al por Menor, Bienes de Consumo - **Company Size:** 66% Small, 21% Medium #### What Do G2 Reviewers Say About Okendo? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** con Okendo, disfrutando de su configuración intuitiva y su integración perfecta con Shopify. - Los usuarios elogian a Okendo por su **excepcional atención al cliente** , destacando respuestas rápidas y recursos útiles a lo largo de su experiencia. - Los usuarios valoran la **integración perfecta de Shopify** de Okendo y el excepcional soporte al cliente, mejorando su experiencia y éxito en el comercio electrónico. - Los usuarios elogian a Okendo por su **integración perfecta con Shopify** , mejorando la flexibilidad y la experiencia del usuario con potentes características. - Los usuarios encuentran la **configuración fácil** de Okendo sencilla y eficiente, mejorando su experiencia general y usabilidad. ##### Cons - Los usuarios encuentran **limitadas las opciones de personalización** , deseando más flexibilidad en el diseño y la colocación de reseñas dentro de Okendo. - Los usuarios están frustrados por **la falta de funciones** en Okendo, como promociones automatizadas y gestión fluida de múltiples tiendas. - Los usuarios sienten que el precio es **caro** , deseando una opción más asequible a pesar de reconocer su competitividad. - Los usuarios sienten que la **falta de personalización** en Okendo limita el branding y las mejoras en la experiencia del usuario. - Los usuarios encuentran **difícil de usar** Okendo, luchando con la navegación de la interfaz y la falta de automatización para ciertas funciones. #### What Are Recent G2 Reviews of Okendo? **["Las integraciones perfectas de Okendo impulsaron nuestra lealtad, reseñas y referencias."](https://www.g2.com/es/survey_responses/okendo-review-13213993)** **Rating:** 5.0/5.0 stars _— Morgan O._ [Read full review](https://www.g2.com/es/survey_responses/okendo-review-13213993) **["El Panel de Informes Inigualable de Okendo y la Configuración Sin Esfuerzo de Arrastrar y Soltar"](https://www.g2.com/es/survey_responses/okendo-review-13201651)** **Rating:** 5.0/5.0 stars _— Sydney M._ [Read full review](https://www.g2.com/es/survey_responses/okendo-review-13201651) #### What Are G2 Users Discussing About Okendo? - [¿Para qué se utiliza Okendo?](https://www.g2.com/es/discussions/what-is-okendo-used-for) - 1 comment ### [Yotpo](https://www.g2.com/es/products/yotpo/reviews) Yotpo está liderando la próxima era de confianza y lealtad en el comercio electrónico. Desde la primera impresión hasta la compra repetida, Yotpo ayuda a las marcas a construir relaciones más sólidas con los clientes y a impulsar un crecimiento rentable. Las soluciones de Reseñas impulsadas por IA y de Lealtad líderes en la industria de Yotpo trabajan en conjunto para influir en las decisiones de compra, construir confianza y recompensar el compromiso duradero en cada punto de contacto: en el sitio, en las redes sociales y en la tienda. Con integraciones profundas en la pila de comercio electrónico y herramientas que escalan desde el lanzamiento hasta la empresa, Yotpo empodera a las marcas para: - Convertir mejor con contenido auténtico que responde a las preguntas de los compradores y mejora la confianza - Retener más personalizando recompensas, impulsando compras repetidas y creando una conexión emocional con la marca - Adaptarse más rápido con automatización de IA y soporte estratégico práctico Por qué las marcas eligen Yotpo: - Más de 400 millones de reseñas recopiladas y más de 25 mil programas de lealtad lanzados - 14 BFCM seguidos sin tiempo de inactividad - Equipos regionales y incorporación localizada para apoyar el crecimiento global Integraciones profundas con Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, y muchos más Únete a las marcas más icónicas y de más rápido crecimiento del mundo: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, y decenas de miles más **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.5/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.1/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.2/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yotpo? - **Vendedor:** [Yotpo](https://www.g2.com/es/sellers/yotpo) - **Sitio web de la empresa:** www.yotpo.com - **Año de fundación:** 2011 - **Ubicación de la sede:** New York - **Twitter:** @Yotpo 19,212 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 784 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Fundador - **Top Industries:** Venta al por Menor, Indumentaria y Moda - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Yotpo, beneficiándose de una integración sencilla y una comunicación con el cliente simplificada. - Los usuarios elogian el **excepcional servicio al cliente** de Yotpo, destacando el compromiso de su equipo para mejorar los resultados de marketing y servicio. - Los usuarios valoran el **servicio y soporte excepcionales** de Yotpo, considerándolos un socio vital para el éxito en marketing. - Los usuarios valoran la **integración perfecta** de lealtad, reseñas y SMS, mejorando su compromiso con los clientes de manera efectiva. - Los usuarios valoran Yotpo por su **integración perfecta de la gestión de reseñas** , mejorando la retroalimentación de los clientes y las recompensas de lealtad. ##### Cons - Los usuarios encuentran que Yotpo es **caro** para el servicio caótico y las características que ofrece, lo que lleva a la frustración. - Los usuarios están frustrados por las **características faltantes** de Yotpo, lo que lleva a experiencias frustrantes y obstaculiza la estrategia general. - Los usuarios expresan frustración con las **características limitadas** de Yotpo, citando software obsoleto e interfaces de usuario confusas que dificultan el rendimiento. - Los usuarios expresan frustración con la **funcionalidad limitada** de Yotpo, citando problemas con las características, los informes y la usabilidad general. - Los usuarios expresan frustración con las **limitaciones de funciones** en Yotpo, citando caos en las características de descuento y soporte complicado. #### What Are Recent G2 Reviews of Yotpo? **["Yopto es una herramienta imprescindible para las web de ventas."](https://www.g2.com/es/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/es/survey_responses/yotpo-review-12394874) **["Configuración sin esfuerzo y compromiso del cliente con Yotpo"](https://www.g2.com/es/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/es/survey_responses/yotpo-review-12262971) #### What Are G2 Users Discussing About Yotpo? - [¿Para qué se utiliza Yotpo?](https://www.g2.com/es/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/es/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/es/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/es/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/es/discussions/what-is-yotpo) ### [NiceJob](https://www.g2.com/es/products/nicejob/reviews) NiceJob es la forma más fácil de convertirse en un negocio de alta calificación. Es una plataforma de marketing de reputación diseñada para ayudarte a atraer más clientes potenciales, convertir más ventas y crecer a través del poder de las reseñas, referencias y clientes recurrentes. Automatizamos la recopilación de reseñas, amplificamos tus mejores comentarios en redes sociales y motores de búsqueda, y generamos ingresos reales con funciones como Reseñas, Prueba Social y Obtener Repeticiones, ayudándote a construir confianza, volver a involucrar a clientes anteriores y convertir más visitantes en clientes de pago. La plataforma líder en Marketing de Reputación Aumenta sin esfuerzo las reseñas, crece las ventas repetidas y gana más negocios Calificada ⭐⭐⭐⭐⭐ y confiada por más de 7,000 negocios Nuestra plataforma también potencia tus redes sociales con contenido auténtico de clientes, mejora tu SEO local y dirige más tráfico a tu sitio web convirtiendo grandes experiencias en poderosa prueba social. Sin contratos. Prueba gratuita de 14 días. Solo $75/mes para nuestro plan de Reseñas. **Average Rating:** 4.8/5.0 **Total Reviews:** 412 #### How Do G2 Users Rate NiceJob? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.5/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.3/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.8/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind NiceJob? - **Vendedor:** [Paystone](https://www.g2.com/es/sellers/paystone) - **Sitio web de la empresa:** www.paystone.com - **Año de fundación:** 2002 - **Ubicación de la sede:** Montréal, CA - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=411db50b478cc005e03ed63bfd65fb7c576d5ef9cb2a45f209ed803629f14ef3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaystone%2F&secure%5Burl_type%5D=linkedin_company_website) 175 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Presidente - **Top Industries:** Construcción, Servicios al Consumidor - **Company Size:** 92% Small, 5% Medium #### What Do G2 Reviewers Say About NiceJob? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** de NiceJob, apreciando su integración sin problemas y procesos automatizados que ahorran tiempo. - A los usuarios les encanta cómo NiceJob automatiza eficazmente las solicitudes de reseñas, lo que lleva a un **aumento notable en las reseñas de 5 estrellas**. - A los usuarios les encanta cómo la **gestión automatizada de reseñas** de NiceJob aumenta su cantidad de reseñas sin esfuerzo, mejorando el éxito de sus pequeñas empresas. - Los usuarios elogian a NiceJob por su **fácil configuración** , facilitando un inicio sin complicaciones para mejorar sus operaciones comerciales. - Los usuarios aprecian el **proceso de revisión simplificado** de NiceJob, mejorando la eficiencia y permitiendo centrarse en otras tareas esenciales. ##### Cons - Los usuarios expresan frustración por las **características faltantes** de NiceJob, deseando funcionalidades mejoradas e incentivos. - Los usuarios encuentran NiceJob un poco **caro** , especialmente para operaciones en solitario, pero aún así lo consideran una inversión que vale la pena. - Los usuarios encuentran NiceJob **limitado en su enfoque en las reseñas** , deseando una herramienta más versátil para un compromiso integral con los clientes. - Los usuarios experimentan **retrasos significativos en la comunicación** con NiceJob, lo que hace que el soporte y la incorporación sean frustrantemente complicados. - Los usuarios encuentran **las dificultades de carga de clientes** frustrantes, ya que depender de archivos CSV complica el proceso de agregar clientes individualmente. #### What Are Recent G2 Reviews of NiceJob? **["Fácil de usar y efectivo para recopilar reseñas de clientes"](https://www.g2.com/es/survey_responses/nicejob-review-13135999)** **Rating:** 4.5/5.0 stars _— Aaron S._ [Read full review](https://www.g2.com/es/survey_responses/nicejob-review-13135999) **["Generación de Reseñas Escalables para la Entrega de Clientes de Agencia Productizada"](https://www.g2.com/es/survey_responses/nicejob-review-12706891)** **Rating:** 5.0/5.0 stars _— Jake H._ [Read full review](https://www.g2.com/es/survey_responses/nicejob-review-12706891) #### What Are G2 Users Discussing About NiceJob? - [¿Para qué se utiliza NiceJob?](https://www.g2.com/es/discussions/what-is-nicejob-used-for) ### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 80 #### How Do G2 Users Rate ReputationStacker? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind ReputationStacker? - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Marketing Director - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 51% Small, 34% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation. - Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly. - Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations. - Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively. - Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection. ##### Cons - Users face **connection issues** during setup, but support helps ensure smooth operation afterward. - Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation. - Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated. - Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation. - Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation. #### What Are Recent G2 Reviews of ReputationStacker? **["New Reporting Features Make Location Performance Easy to Track"](https://www.g2.com/survey_responses/reputationstacker-review-13228484)** **Rating:** 5.0/5.0 stars _— Luke J._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13228484) **["All Our Location Reviews in One Place—Easy Follow-Ups That Boost Ratings"](https://www.g2.com/survey_responses/reputationstacker-review-13166056)** **Rating:** 5.0/5.0 stars _— Raymond D._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13166056) #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### [HighLevel](https://www.g2.com/es/products/highlevel/reviews) HighLevel es un CRM de Ventas y Marketing todo en uno que actualmente impulsa a cientos de miles de empresas en todo el mundo. La funcionalidad incluye CRM, correo electrónico, SMS bidireccional, SMS/Messenger/Instagram DM/Whatsapp/GMB Chat consolidados, llamadas salientes, seguimiento de llamadas, grabación de llamadas, marcador automático, creador de formularios, creador de encuestas, creador de embudos, creador de sitios web, programación en línea, automatización de flujos de trabajo, programación de redes sociales, propuestas, estimaciones, facturación, informes, webhooks, ¡y más! Precio fijo, cuentas secundarias ilimitadas para agencias que gestionan clientes que se pueden clonar para acelerar las configuraciones, ¡e incluso marca blanca! **Average Rating:** 4.6/5.0 **Total Reviews:** 636 #### How Do G2 Users Rate HighLevel? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.5/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 8.8/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 7.9/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind HighLevel? - **Vendedor:** [HighLevel](https://www.g2.com/es/sellers/highlevel) - **Sitio web de la empresa:** gohighlevel.com - **Año de fundación:** 2018 - **Ubicación de la sede:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Marketing y publicidad, Consultoría - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - A los usuarios les encanta la **flexibilidad y asequibilidad** de HighLevel, elogiando sus características integrales y sus integraciones sin problemas. - Los usuarios aprecian la **eficiencia y el servicio al cliente** de HighLevel, disfrutando de opciones completas sin costos adicionales. - Los usuarios aprecian el **excelente soporte al cliente** de HighLevel, lo que mejora la satisfacción y funcionalidad general. - Los usuarios valoran las **extensas características** de HighLevel, aplaudiendo las herramientas innovadoras que mejoran sus capacidades de marketing. - Los usuarios valoran las capacidades de **automatización intuitiva** de HighLevel, mejorando la funcionalidad y agilizando la gestión de clientes sin esfuerzo. ##### Cons - Los usuarios encuentran **desafiante la curva de aprendizaje** , ya que la complejidad y las actualizaciones constantes pueden ser abrumadoras. - Los usuarios desean **más funciones** en HighLevel, particularmente para integraciones de marketing por correo electrónico y transmisión en vivo. - Los usuarios encuentran una **curva de aprendizaje pronunciada** con HighLevel, lo que puede ser un desafío para aquellos que no están preparados para una formación extensa. - Los usuarios encuentran que HighLevel **no es intuitivo** , enfrentando confusión debido a su complejidad y extensa información. - Los usuarios expresan frustración por el **pobre servicio al cliente** , a menudo recibiendo respuestas poco útiles y vagas a sus consultas. #### What Are Recent G2 Reviews of HighLevel? **["Incorporación fantástica con HighLevel: soporte experto, automatización y CRM todo en uno"](https://www.g2.com/es/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/es/survey_responses/highlevel-review-13050560) **["Excelente C \*\*\*\*\* 5 estrellas para Mari Aguilar. Ella necesita un aumento. Le enviaré un correo electrónico a su jefe."](https://www.g2.com/es/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/es/survey_responses/highlevel-review-12853292) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/es/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/es/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/es/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/es/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/es/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [Edge](https://www.g2.com/es/products/eyerate-reviews-edge/reviews) Edge (anteriormente EyeRate), la plataforma líder de crecimiento impulsado por empleados, desbloquea a los empleados como un canal de ventas y marketing próspero para marcas de servicios con múltiples ubicaciones como European Wax Center, Massage Envy, Gold’s Gym, Driven Brands y Xponential Fitness. La plataforma Edge (Motor de Crecimiento Impulsado por Empleados) transforma a los equipos de primera línea en una red confiable de promotores de marca con recompensas para empleados que están alineadas con el crecimiento de las ventas. La tecnología líder en la industria de Edge se integra con los principales sistemas de Punto de Venta (POS) permitiendo a los equipos corporativos y de franquicias automatizar su retroalimentación de clientes y competencias de ventas para miles de ubicaciones. Edge equipa a los gerentes operativos para mejorar el reconocimiento de los empleados con recompensas por generar reseñas positivas en línea. Tenemos nuestra sede en Sacramento y contamos con el respaldo de inversores como Mucker Capital, Launch Accelerator de Jason Calacanis y Moneta Ventures para redefinir cómo los empleados de primera línea ganan y las marcas de servicios triunfan. **Average Rating:** 4.8/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate Edge? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.9/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.6/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 8.6/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 9.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Edge? - **Vendedor:** [Edge](https://www.g2.com/es/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Año de fundación:** 2019 - **Ubicación de la sede:** Elk Grove, US - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website) 66 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Budtender, Gerente General - **Top Industries:** Venta al por Menor, Salud, bienestar y fitness - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About Edge? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran **las competiciones y el apoyo a los empleados** increíblemente útiles para la motivación y para mantenerse informados sobre el rendimiento de las ventas. - Los usuarios elogian el **rápido y eficiente soporte al cliente** de Edge, destacando la impresionante asistencia de miembros del equipo como Timber y Jaslyn. - Los usuarios encuentran que Edge es **muy fácil de usar** , apreciando su simplicidad y su eficaz servicio de atención al cliente. - A los usuarios les encanta la **facilidad de uso y los sobresalientes aumentos en las evaluaciones de empleados** con Edge, mejorando el compromiso y la calidad del servicio. - Los usuarios valoran la **facilidad de navegación** de Edge, complementada por un soporte al cliente receptivo y útil. ##### Cons - Los usuarios encuentran **frustrante el mal servicio al cliente** , experimentando retrasos y complicaciones al resolver problemas de inicio de sesión y contraseña. - Los usuarios experimentan **retrasos** con los depósitos y transferencias, haciendo que el proceso general sea frustrante y consuma mucho tiempo. - Los usuarios encuentran la **curva de aprendizaje desafiante** ya que la configuración inicial y las características pueden ser confusas y complicadas. - Los usuarios encuentran **características faltantes** como saldos de rollover limitados y reseñas no transferibles frustrantes con Edge. - Los usuarios enfrentan desafíos con la **gestión de reseñas** , requiriendo apoyo para correcciones y claridad en el proceso de revisión. #### What Are Recent G2 Reviews of Edge? **["Perspectivas atractivas y soporte rápido y útil—10/10 vale la pena el costo"](https://www.g2.com/es/survey_responses/edge-review-13024000)** **Rating:** 5.0/5.0 stars _— Jared H._ [Read full review](https://www.g2.com/es/survey_responses/edge-review-13024000) **["Un gran activo para resolver problemas de clientes y mejorar las calificaciones de Google"](https://www.g2.com/es/survey_responses/edge-review-12884201)** **Rating:** 5.0/5.0 stars _— Darryl L._ [Read full review](https://www.g2.com/es/survey_responses/edge-review-12884201) #### What Are G2 Users Discussing About Edge? - [¿Para qué se utiliza EyeRate?](https://www.g2.com/es/discussions/what-is-eyerate-used-for) - 1 comment ### [Feefo](https://www.g2.com/es/products/feefo/reviews) Feefo ofrece más que solo estrellas. Damos vida a tu marca con el poder de los comentarios de los clientes. Información enriquecida, características intuitivas, asesoramiento experto: todo lo que necesitas para transformar la experiencia de tus clientes, desde el descubrimiento hasta la defensa. Desde emprendedores individuales hasta grandes empresas, tenemos una gama de características para aumentar tus conocimientos y construir tu marca. Porque las reseñas importan... El 96% de las personas utilizan las reseñas como su principal fuente de investigación 18% más de tasa de conversión cuando las reseñas se comparten en un sitio web El 70% de las personas que leen reseñas dicen que confiarían más en ellas si supieran que son de clientes verificados **Average Rating:** 4.6/5.0 **Total Reviews:** 151 #### How Do G2 Users Rate Feefo? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.4/10 (Category avg: 9.0/10) - **Comentarios de los clientes:** 9.3/10 (Category avg: 8.8/10) - **Monitoreo de medios digitales:** 6.3/10 (Category avg: 8.0/10) - **Inteligencia Competitiva:** 7.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Feefo? - **Vendedor:** [Feefo](https://www.g2.com/es/sellers/feefo) - **Sitio web de la empresa:** www.feefo.com - **Año de fundación:** 2010 - **Ubicación de la sede:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 127 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director General - **Top Industries:** Ocio, viajes y turismo, Venta al por Menor - **Company Size:** 50% Small, 38% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran el **soporte al cliente receptivo y completo** de Feefo, mejorando la satisfacción y el uso efectivo de la cuenta. - Los usuarios encuentran Feefo increíblemente **fácil de usar** , agilizando la recopilación de comentarios genuinos con características intuitivas y un soporte excepcional. - Los usuarios aprecian la **utilidad del equipo de Feefo** , destacando su apoyo proactivo y la gestión atenta de cuentas. - Los usuarios aprecian la **plataforma intuitiva** de Feefo, elogiando su configuración sencilla y uso diario. - Los usuarios valoran al **equipo de soporte útil** en Feefo, que es proactivo y atento a sus necesidades. ##### Cons - Los usuarios expresan preocupaciones sobre **características faltantes** como la personalización limitada de análisis y la falta de una matriz de puntuación de tendencias. - Los usuarios señalan las **pobres capacidades de informes** de Feefo, aunque se han reconocido mejoras en las actualizaciones recientes. - Los usuarios encuentran el **escritor de reseñas de IA tedioso y básico** , con una falta de soporte y una lenta resolución de problemas que afecta la experiencia. - Los usuarios consideran que las **opciones limitadas de personalización** para los correos electrónicos de solicitud de reseñas son una desventaja en cuanto a flexibilidad y marca. - Los usuarios sienten que las **funciones limitadas** de Feefo restringen la personalización y las pruebas gratuitas dificultan el acceso a nuevas funcionalidades. #### What Are Recent G2 Reviews of Feefo? **["Herramienta excepcional para recopilar comentarios de los clientes"](https://www.g2.com/es/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/es/survey_responses/feefo-review-11509342) **["Gran relación calidad-precio y personal servicial"](https://www.g2.com/es/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/es/survey_responses/feefo-review-11505585) #### What Are G2 Users Discussing About Feefo? - [¿Para qué se utiliza Feefo?](https://www.g2.com/es/discussions/what-is-feefo-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Freferrizer%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Freferrizer%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Freferrizer%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Freferrizer%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [23](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Freferrizer%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=23#product-list) - [24](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Freferrizer%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=24#product-list) - [Next ›Next ›](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Freferrizer%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Board Management Software](https://www.g2.com/categories/board-management) [Spend Management Software](https://www.g2.com/categories/spend-management) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Online Reputation Management Themes](/categories/online-reputation-management/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated October 3, 2024 Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,202)](https://www.g2.com/products/birdeye/reviews) | Review automation and messaging for multi-location brands | "We Came Back to Birdeye for a Reason" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d69dc48d622b22a835448d79c4f1d0ec/soci.png "Product Avatar Image")](https://www.g2.com/products/soci/reviews)[SOCi](https://www.g2.com/products/soci/reviews)[4.5/5(4,664)](https://www.g2.com/products/soci/reviews) | Multi-location social and review management at scale | "Best way post across platforms!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image")](https://www.g2.com/products/reputation/reviews)[Reputation](https://www.g2.com/products/reputation/reviews)[4.5/5(2,469)](https://www.g2.com/products/reputation/reviews) | Reputation scoring and social management for multi-property operators | "Visually pleasing & streamlined process. No complaints" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image")](https://www.g2.com/products/yext/reviews)[Yext](https://www.g2.com/products/yext/reviews)[4.4/5(1,124)](https://www.g2.com/products/yext/reviews) | Listing accuracy and review management across directories | "Yext: A Robust Platform for SEO Clients" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b946c402d6773fa031b66eec1682b15c/g2.png "Product Avatar Image")](https://www.g2.com/products/g2/reviews)[G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)[4.6/5(5,699)](https://www.g2.com/products/g2/reviews) | Buyer intent and verified reviews for B2B software vendors | "Real-Time Intent Data That Helps Us Find In-Market Healthcare Accounts" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image")](https://www.g2.com/products/podium/reviews)[Podium](https://www.g2.com/products/podium/reviews)[4.5/5(2,109)](https://www.g2.com/products/podium/reviews) | SMS-first communication with review automation for local businesses | "Fees less like a review collection tool and more like a digital front desk" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffc270ae99a7cd359abaf76c765d3dec/experience-com.png "Product Avatar Image")](https://www.g2.com/products/experience-com/reviews)[Experience.com](https://www.g2.com/products/experience-com/reviews)[4.8/5(393)](https://www.g2.com/products/experience-com/reviews) | Review collection and social publishing for service professionals | "Effortless Review Management, Seamless Integration" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_045300c4fba1e147d551f3c4e9c04d99/liftify.png "Product Avatar Image")](https://www.g2.com/products/liftify/reviews)[Liftify](https://www.g2.com/products/liftify/reviews)[5/5(154)](https://www.g2.com/products/liftify/reviews) | Automated Google review generation for service businesses | "Driving Significant Review Growth and Customer Experience Improvements" | * * * Show More ### Online Reputation Management Topics - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) [ ### Online Reputation Management Topics Expand/Collapse ](#) - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) ## Learn More About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**