UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/27/2024

"Great Concierge Service"

4.5/5

What do you like best about Referral Rock?

The Concierge Service was incredible, and guaranteed the sucess of our campaign. Review collected by and hosted on G2.com.

What do you dislike about Referral Rock?

The UX/UI is clucky, thankfully the customer service helps you navigate. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

9/26/2022

"Easy to use and Customize"

5/5

What do you like best about Referral Rock?

I was looking for a referral share program that integrated with our CRM effortlessly and Referral Rock did just that. With the help of their team in the setup phase, no real problem come to mind. Review collected by and hosted on G2.com.

What do you dislike about Referral Rock?

Full disclosure, I've only been using the program for 3 months now, so my dislikes are more on my end, not theirs. Reporting is easy enough, but I wish there were a few more KPIs I could look into, but with privacy changes I understand why they arent available. Review collected by and hosted on G2.com.

What problems is Referral Rock solving and how is that benefiting you?

Outside of word-of-mouth, our business was set up for referrals. We wanted to implement something fast to help feel our sales funnel. Referral Rock does this. It takes some time to dial in what consumers want in return but finding an ROI that's beneficial to both the customer and us is worth it. Review collected by and hosted on G2.com.

EW

Evan W.

VP, Growth

Small-Business (50 or fewer emp.)

9/20/2021

"Useful tool to run a referral program"

4/5

What do you like best about Referral Rock?

I love how easy the platform is to administer - you don't need to be technical to run it. Tracking is straightforward, users can easily understand how many referrals they've made, and you can track all rewards pending and given. But the most important feature to me was its connectivity to HubSpot. I evaluated other platforms, but this was the only one that enabled me to connect my users in HubSpot to their Referral Rock account. Review collected by and hosted on G2.com.

What do you dislike about Referral Rock?

They have built-in templates for sending emails though the design isn't very customizable, and I have found the email functions lacking. However, given our connection to HubSpot, I don't need to use their email function, so it isn't a big negative. Review collected by and hosted on G2.com.

Recommendations to others considering Referral Rock:

Highly recommend the platform - be sure you know how you plan to use it before getting started. And consider using your email templates for promotion. Review collected by and hosted on G2.com.

What problems is Referral Rock solving and how is that benefiting you?

We are trying to drive word-of-mouth promotion from our existing members to encourage others to join our organization and reward the users for making the referral. I could have built something on our own, but this off-the-shelf solution solved almost all of my problems and did so at a cost-effective price and faster than I could have done it myself. Review collected by and hosted on G2.com.

OV

Oana V.

Marketing Manager

Mid-Market (51-1000 emp.)

10/13/2020

"Great platform to implement a referral program for your brand"

4/5

What do you like best about Referral Rock?

Easy setup for the referral program and rewards payout. Accurate tracking for members and referrals. Great dashboard. Review collected by and hosted on G2.com.

What do you dislike about Referral Rock?

It requires a new account if you want to add an additional brand (when the domain is different). Review collected by and hosted on G2.com.

Recommendations to others considering Referral Rock:

Great support: If you have a question, just ask - they are very responsive Review collected by and hosted on G2.com.

What problems is Referral Rock solving and how is that benefiting you?

Tracking both, the referrer and the friend, so we can send the reward when they complete the sale. The option to manually qualify and approve the referral for our type of sale. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/5/2019

"My experience has been good so far."

3/5

What do you like best about Referral Rock?

I like that we can easily get information for the referrals that our members submit. Review collected by and hosted on G2.com.

What do you dislike about Referral Rock?

If a member sends their friend the link, we have no way of getting in contact with that potential referral unless they fill out our online form. Review collected by and hosted on G2.com.