It was easy to set up and customize, and the service has been helpful whenever I’ve needed it. I also like that there are a variety of ways to reward customers, which makes it flexible for different situations. Review collected by and hosted on G2.com.

It would be great to have the platform available in additional languages, like Spanish. I’d also appreciate more ways to refer others besides using links, like codes, which i think were about to be available soon. Review collected by and hosted on G2.com.

Our company is designed around the customer experience, and Referral-Factory has allowed us to empower our community to share their experience with others through unique referral links. It gives us a reliable way to track referrals to ensure the people being referred receive extraordinary service, and it allows us to reward the person making the referral in a way that would have otherwise been much more difficult and far less reliable to track.

The customer service is extremely helpful. I certainly would have never gotten this off the ground with out their help! Review collected by and hosted on G2.com.

One challenge is that some of the important features are restricted on the lower tier plan Which can make the initial implementation more difficult. Since an important aspect of the pricing is already based on the number of active users (affilaites and referrals) It's a bit unclear why certain features this successful setup and long term program growth are limited. I'm anxious to expand access to the web hooks to improve the communication and automation aspect of the solution because right now I'm to what is available through Zapier. Review collected by and hosted on G2.com.

I use Referral Factory to manage a referral program for my customers, and it's great that they can share their referral links with new customers. I really like the emails hub where I can mass contact all my referrers at once, which helps me encourage them to try harder. I also like the branded referrer portal that I've installed on my website. It feels like a real piece of my site where referrers can track their progress and see their rewards. The initial setup was very easy, thanks in part to their super helpful videos. Review collected by and hosted on G2.com.

The rewards option can be a bit strange when issuing a custom reward. I wanted to add a gift card to my own site, but I had to do some extra steps to set it up properly. Review collected by and hosted on G2.com.

The most helpful aspect of Referral Factory is that it makes it easy to create, manage and track our referral programme from a single platform. The dashboard is intuitive, reporting is clear, and the automation features save significant administrative time. I particularly like how easy it is to customise the referral journey to match our branding while maintaining full visibility of performance and results. Review collected by and hosted on G2.com.

There is little to dislike. If anything, some of the more advanced customisation and integration options have a learning curve, but once set up the platform is straightforward to use. Review collected by and hosted on G2.com.

I like the tracking capabilities that Referral Factory offers. It easily tracks, users, invites, and, of course, referrals. Review collected by and hosted on G2.com.

I did not like the unique links that were generated and required for referrals. It made sense in theory, but almost no one signed up using the links. This made it difficult to determine whether incoming referrals were organic through WOM or driven by the Referral Factory program. Review collected by and hosted on G2.com.

I love how easy the site is to use; you can easily click through and figure out how to set everything up pretty quickly. For any questions we have had, Customer Support has been able to schedule a call and walk through things and answer all of my questions. Easy to set up, easy to connect to other sites, easy to understand the dashboards and analytics. Review collected by and hosted on G2.com.

There have been some small issues with our specific needs in Referral Factory, but it is totally on us. If using this platform as intended, I do not see any issues. Review collected by and hosted on G2.com.

The customisation, my referral program looks just like my brand. Review collected by and hosted on G2.com.

Nothing its great. I just forgot to setup my reward but luckily i could configure it after. Review collected by and hosted on G2.com.

It's easy to customize the pages for each campaign. Tracking referrals is easy and integrates with our CRM - Hubspot. Sending out referral rewards is simple - and has the option to be done through a third party which we do and have integrated with referral factory. We can also customize the suggested message sent to referrals from the referee to make referrals even easier. Review collected by and hosted on G2.com.

It's not free? If I want to cancel, all the referral links my users have created would no longer be valid. So once you start it and build a network of people using your campaigns, it can be difficult to cancel if for any reason you wished to do so. Review collected by and hosted on G2.com.

We use Referral Factory for our client and partner referral programmes, and it's easy to use for both our clients, and our team. Also integrates nicely with our CRM, HubSpot. Review collected by and hosted on G2.com.

There are a few features I think it lacks, for example the ability to refer users without an email address, or manually attributing/editing referrals. Review collected by and hosted on G2.com.

I like the price a lot (thats why I went with you guys) and no contract, the support has been nice Review collected by and hosted on G2.com.

There seems to be a lot of basic functionality missing. It is very hard to edit things when adjustments are needed. It is hard to get on support calls with the time difference. Review collected by and hosted on G2.com.