Sergejs V.
SV
Sergejs V.
Small-Business (50 or fewer emp.)
"Must have tool if you use referrals in your marketing"
4.5/5
What do you like best about Referral Factory?

I have used Referal Factory to provide referrals on top of my Hubspot marketing campaigns. The tool is very intuitive and simple to use. It offers a lot of ready-made templates that can be customised to your branding. You can use them with little customisation or use industry-specific templates as inspiration.

My integration with Hubspot required just 3 clicks. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

We like to segment our customers and send them different communication. This tool does not allow doing it. Apparently, it is on roadmap.

The platform works very well on desktop, but is not optimised for mobile browser. You can do certain things while on the go on your phone, but not everything. Review collected by and hosted on G2.com.

Response from Referral Factory of Referral Factory

Dear Sergejs,

Thank you for taking the time to write such a wonderful review about Referral Factory! We are thrilled to hear that you found our tool intuitive and simple to use, and that it checked all the boxes for your referral marketing needs. We understand the importance of branding, and we're glad to hear that our templates were customisable enough for your specific requirements.

Regarding your feedback about segmenting customers and mobile optimisation, we appreciate your insights and will take them into consideration as we continue to improve our product.

We're delighted that our analytical tools have been beneficial in tracking the performance of your referral campaigns. At Referral Factory, we are committed to providing our customers with the best possible experience and support. If you need any further assistance or have any questions, please do not hesitate to reach out to our customer support team.

Thank you again for choosing Referral Factory, and we look forward to serving you in the future.

Best regards,

The Referral Factory Team

Adilah C.
AC
Adilah C.
Founder/ CEO Marketing Consultant
Small-Business (50 or fewer emp.)
"Very User Friendly w/ Zoho Integration + Rewards . Quick & Easy Setup."
5/5
What do you like best about Referral Factory?

The Zoho CRM integration was a game-changer for us! Allows us to quickly build referral systems for our real estate clients to help them grow their referral businesses effortlessly.

Because we serve an international client base, we needed something that could accommodate our clients around the globe.

I was seriously impressed by their Reward system, which allows us to quickly set up referral business in 80 countries and 24 currencies. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

So far, there’s not anything that I dislike about Referral Factory. I haven't had any issues. It would have been nice to have a 30-day free trial instead of a 15-day to have a longer marketing window after launching our 1st campaign. Review collected by and hosted on G2.com.

Danielle H.
DH
Danielle H.
Teacher
Small-Business (50 or fewer emp.)
"Efficient and consistent time saving platform!"
5/5
What do you like best about Referral Factory?

I work in a marketing role for an E Learning company, and I use Referral Factory to make my job easier every day. I love the automated email notification feature. It saves me time because it automatically will remind my customers to refer their friends. I no longer have to spend time asking each customer individually to refer people. It brings our company business and I do not have to lift a finger! Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

There is nothing that I dislike. Referral Factory helps me complete my job every day. It is simple to use and very useful. If I have to choose something, I would say that I wish that I could send emails to specific segments. But, I am told that this feature will soon be available. Referral Factory helps me complete my job every day. It is simple to use and very useful. It saves me time, so that I can focus on other tasks. Review collected by and hosted on G2.com.

OA
Oluwaseun A.
Small-Business (50 or fewer emp.)
"Great Software to Grow Business Seamlessly"
5/5
What do you like best about Referral Factory?

Jessica and the other team members helped walk me through the entire process. The Referral Factory has proven to be a great initiative by my unit in tracking and growing our business reach. Without any hassle, we have been able to run the referral campaign with great conversion. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

There is nothing to dislike about the software. Perhaps, a more customizable interface should be a welcomed idea. Overall, it has been a great software for my business. Review collected by and hosted on G2.com.

Response from Referral Factory of Referral Factory

Wow, thank you so much for the glowing review Oluwaseun! We are delighted that we could exceed your expectations.

Cristina R.
CR
Cristina R.
Marketing Consultant
Small-Business (50 or fewer emp.)
"The Best Referral Program Software I have Used So Far"
5/5
What do you like best about Referral Factory?

I like that you can find your niche and you have many templates that help you to create an accurate campaign Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

i would like to have more options for tagging the referrals Review collected by and hosted on G2.com.

Yevheniya S.
YS
Yevheniya S.
Quality Assurance Engineer
Small-Business (50 or fewer emp.)
"I enjoyed the customisation of my referral campaign!"
5/5
What do you like best about Referral Factory?

I an amused with the way how it is possible to while list my referral campaign to build a really unique and brandy referral which customers will notice due to its eyecatching design. Personalisation is very important in marketing, and it is extremely important for me, that I am able to create uniqueness and customize it to the needs of my business. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

In the functionality, the referrers are not able to track each stage of the referrals. I see un update about referrals when they only convert.

It could be a nice feature if introduced. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Simple to use, fully automated referral software program"
5/5
What do you like best about Referral Factory?

We have tried out the Referral Factory Program Software and I have to say it exceeded our expectations. The tool is really easy to use, the UI is clear, simple, creating a campaign doesn't take long. It was important it integrates with major CRMs and that the referral program can be fully automated.

You can also track the success of the referral campaign in the analytics dashboard and you can optimize the campaign if needed.

I would recomment the Referral Factory to anybody looking for a simple-to-use, fully automated referral program software. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

I was not able to find all the landing pages I needed to edit when creating the first cmapaign. Review collected by and hosted on G2.com.

HW
Hannah W.
Small-Business (50 or fewer emp.)
"Fantastic support and very easy to use platform!"
4.5/5
What do you like best about Referral Factory?

I LOVED my support call with the team at Referral Factory. They were so helpful and solved problems alongside me that I didn't even have to ask twice about! And I'm not even on a paid plan! Super impressed. The technology with the Zapier integration does everything I need for my campaign. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

I haven't found any yet. The only thing I might mention is that the Hubspot integration can be complicated to understand, but that's my problem because my Hubspot isn't set up well. Review collected by and hosted on G2.com.

Ernesto M.
EM
Ernesto M.
Business Owner
Small-Business (50 or fewer emp.)
"Comprehensivereferral program software, a must have"
5/5
What do you like best about Referral Factory?

The referral templates and AI tool are a life saver, you can create your campaign in minutes

You can issue rewards to your clients, which is great,

Easy to implement, without any web dev. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

Nothing really, it is pretty easy to use Review collected by and hosted on G2.com.

Vladyslav K.
VK
Vladyslav K.
Middle Quality Assurance Engineer
Small-Business (50 or fewer emp.)
"Amazing service"
5/5
What do you like best about Referral Factory?

I was able to utilize Referral Factory's power and integrate it with our Salesforce CRM. The application was user-friendly with explicit guidance and excellent assistance from their customer support team. Creating a referral template and sending it to our Salesforce contacts was a simple process. Our loyal customers' request for QR code generation was met, which pleased us. Moreover, the app has several remarkable features. We particularly liked monitoring the referral status to gauge our progress and efforts' efficiency. Review collected by and hosted on G2.com.

What do you dislike about Referral Factory?

his product is impressive and has many great features that make it an excellent tool for businesses looking to streamline their referral program. However, there is room for improvement in a few areas. For example, the referral template creation process could benefit from more customization options to help businesses tailor the template to their brand's specific needs. Additionally, while the app's customer support team is excellent, it would be helpful to have more self-help resources available within the application itself, such as a robust FAQ section or a chatbot that can provide quick answers to common questions. Despite these minor points of feedback, the product's overall quality and effectiveness make it a highly recommended solution for businesses looking to improve their referral program's performance. Review collected by and hosted on G2.com.