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AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/6/2019

"Great idea, poor execution and customer support"

1/5

What do you like best about Redox?

- Solves a very real problem

- Flexible integration scope

- Cheaper than alternatives

- Ability to integrate independent of the connection type SMTP, FHIR, HL7, and APIs

- Some of the CS staff is super knowledgable and helpful Review collected by and hosted on G2.com.

What do you dislike about Redox?

- Poor customer support (both from the CS and eng teams)

- Very slow timelines

- Lots of mistakes and back and forth even for very simple changes

- Consistently integrations are block on Redox in terms of speed and availability Review collected by and hosted on G2.com.

Recommendations to others considering Redox:

Be ready to harass the Redox team to get anything done. Review collected by and hosted on G2.com.

What problems is Redox solving and how is that benefiting you?

We have been trying to avoid having to do custom integrations. However, we've realized very few benefits because of the poor support and have decided to build the next integration ourselves. Review collected by and hosted on G2.com.

Response from George Mclaughlin of Redox

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Customer satisfaction is of the utmost importance to us here at Redox. I am very sorry to hear your experience was not up to par. We'd love the chance to review your account and see where things went wrong and identify areas for improvement. If you are willing, please contact me directly at george@redoxengine.com so that I can initiate a review with our Customer Success team.

Thank you for your feedback! It is the only way we can identify issues and implement improvements.

JM

Jocelyn M.

Integration Manager

Mid-Market (51-1000 emp.)

8/7/2019

"Ability to take our integrations to the next level and expedite from contract to end user live."

5/5

What do you like best about Redox?

Their ability to conform to the needs of the multitudes, of health systems, provider offices and EMRs. Ability to translate information to both technical and non-technical contacts. Review collected by and hosted on G2.com.

What do you dislike about Redox?

There isnt much to dislike. If I could say anything more visibility on the back end filters/configs for interfaces via dashboard would be cool. Review collected by and hosted on G2.com.

What problems is Redox solving and how is that benefiting you?

We are solving the issue of working with multiple vendors and configuring to their specs. Redox does that for us and conform to the needs of our individual projects. They have also assisted in the development of multiple APIs which have opened many opportunities that were previously difficult to close. Review collected by and hosted on G2.com.

SG

Sean G.

Co-Founder & CEO

Small-Business (50 or fewer emp.)

8/8/2019

"The Redox team has been excellent to work with. Our representative has always responded quickly!"

5/5

What do you like best about Redox?

We only had to write one interface and can now interface to many systems. Review collected by and hosted on G2.com.

What do you dislike about Redox?

We have not experienced anything to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Redox:

Consider the solid support staff and quick integration time. Review collected by and hosted on G2.com.

What problems is Redox solving and how is that benefiting you?

We are connecting to multiple health care systems. We have an affordable integration solution that allows us to quickly connect to our customers EHR, Lab System and HIE. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/6/2019

"Great customer service. "

4.5/5

What do you like best about Redox?

Its very easy to get help. I had a question about single sign on, so I just went to their slack, and asked an engineer in the #sso channel. He got back to me quickly, and it was a huge help. Review collected by and hosted on G2.com.

What do you dislike about Redox?

In the staging environment timed out messages do not resent automatically and you need to create a ticket, compared to production where they are automatically resent. It would be nice for staging to share that behavior. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/6/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Solid tool"

4/5

What do you like best about Redox?

We can interoperate with multiple clients without a custom integration into each instance of Epic Review collected by and hosted on G2.com.

What do you dislike about Redox?

The data model can be overly verbose and the documentation was a little unclear that we could do GET and POST requests to the same endpoint. Review collected by and hosted on G2.com.

Recommendations to others considering Redox:

There may be a slight learning curve to getting redox up and running, but it will pay dividends when you can easily integrate with multiple EHR's and healthcare systems in weeks instead of months. Review collected by and hosted on G2.com.

What problems is Redox solving and how is that benefiting you?

We are trying to integrate our API with multiple healthcare systems. Redox makes that simple. Review collected by and hosted on G2.com.

UM

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

8/6/2019

"Redox has taken so much of the headache of integrating with EMR's from us."

5/5

What do you like best about Redox?

I like that Redox works with us as a partner to meet the needs for our clients EMR integration with our software. Andy is great to work with. Review collected by and hosted on G2.com.

What do you dislike about Redox?

Destination and Source are both relative terms depending on which side of the fence you are looking at it from which can be confusing. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/9/2019

"Degradation in service value and information"

1/5

What do you like best about Redox?

The service as it used to function was very useful. Review collected by and hosted on G2.com.

What do you dislike about Redox?

Since App Orchard, Redox hasn't had a plan for CCD integrations. It left us in the lurch with partners wanting to use CCD messages. Redox then came with the HISP solution, but were very misleading on their knowledge and comfort with implementing it. After months of being assured it's simple to launch, we've been on some very embarrassing partner-facing calls with Redox where they've openly admitted to being uncertain and unprepared. We're not a huge customer, but the level of service has utterly tanked in 2019. Review collected by and hosted on G2.com.

Response from George Mclaughlin of Redox

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First, I would like to apologize for your experience. We pride ourselves on being integration experts and acting as a valuable extension of customers' teams. Maintaining that level of excellence and trust is of utmost importance to all of us here at Redox.

Second, while this experience was unsatisfactory, it is incorrect to say that Redox does not support CCD integrations. In reality, ClinicalSummary, our data model directly associated with CCDs, is our second most used API. Additionally, Epic integrations make up 18% of our total integrations, representing a significant volume of our network.

There is often a lot of confusion about what is possible with EHRs. This can lead to miscommunication that takes time to resolve. I would love the opportunity to review your case and see where this breakdown occurred. If you are willing, please contact me directly at george@redoxengine.com so that I can initiate a review with our Customer Success team.

Thank you for your feedback. It is critical to our continuous improvement as an organization.

SC

Steve C.

US Commercial Lead

Mid-Market (51-1000 emp.)

8/8/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Making it easy"

4/5

What do you like best about Redox?

The team from redox. Is great and problem

Solvers They have ready made solutions and show how to integrate. Review collected by and hosted on G2.com.

What do you dislike about Redox?

No sandbox for trial as that would

Help smaller companies for example

To bring connections to life before an account Review collected by and hosted on G2.com.

UM

Verified User in Medical Devices

Enterprise (> 1000 emp.)

7/18/2019

"An easy to use Integration application"

3.5/5

What do you like best about Redox?

Redox is well suited for connecting to hospitals and obtain data in a standardized manner. Standardization is the biggest benefit as different hospitals have different formats of data. Review collected by and hosted on G2.com.

What do you dislike about Redox?

Any Changes to data format (JSON) are not easy as it has to be drive by Redox team and is dependent on Redox product roadmap. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/25/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good in theory, needs better communication channels"

3.5/5

What do you like best about Redox?

The core offering is the only valuable thing I have been able to identify thus far. Review collected by and hosted on G2.com.

What do you dislike about Redox?

Downtime between site onboarding and follow up. If the average turn around time is 6-8 for networks who have not integrated with Redox before then they should be categorized differently than networks who are already integrated and don't have the same time frame. Review collected by and hosted on G2.com.