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CR

Verified User in Retail

Small-Business (50 or fewer emp.)

2/25/2021

"Expert and accessible team members"

5/5

What do you like best about RedEye?

Very clear and concise advice. Alway transparent with timescales and complexities. Very professional team. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

NA. I was not a business user. I was a delivery specialist. Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

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Thank you for taking the time to review the RedEye platform. It's great to see how much you value our team members. We place a big emphasis on people at RedEye. Transparency is very important to us, especially when onboarding a new client with bespoke requirements and complexities.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

12/18/2020

"Willing to go the extra yard"

4.5/5

What do you like best about RedEye?

Excellent client service and very responsive Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Could be more proactive in terms of new ideas Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

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Great to hear you really value our clients services team and their responsiveness to helping out with campaign and template builds. We take onboard your feedback regarding being more proactive with new ideas and will address this.

UL

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

12/17/2020

"Very helpful, and always there in times of urgency!"

5/5

What do you like best about RedEye?

A lot of the work I do with Redeye is last minute. They are always very supportive with this and makes sure everything is still completed to a high standard. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

There is nothing that I dislike, nothing that I can think of? Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

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Thank you for your review. We pride ourselves in been super agile and supportive enough to be able to meet your last minute requests.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

11/22/2019

"Great for getting customer insights!"

4.5/5

What do you like best about RedEye?

Heat mapping on emails to see which areas readers are mainly focusing on. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Can be a long and lengthy training process to understand all the tools. Review collected by and hosted on G2.com.

NP

Nick P.

Senior Marketing Manager

Retail

Mid-Market (51-1000 emp.)

1/14/2018

"Fantastic option should be coming off a global ESP "

5/5

What do you like best about RedEye?

Personable with a 'no problem is too big' approach. They cannot solve all of your problems yet they know how to LISTEN. Straight from implementation to live and each month, they continually allow you to deliver your KPIs and mine your database to yield the right message to the right customer. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

If a technical problem occurs, you do not have a central number to call. One of the account managers is the first port of call which IT departments do not love. I.e. a resolution isn't defined quickly. The account manager needs to call somebody else etc... Review collected by and hosted on G2.com.

Recommendations to others considering RedEye:

Seriously consider the value of staying with your existing ESP. If it is just because you've been with them for x years, start looking. RedEye makes the complex simple and helps onboard many users from marketing to customer service.

ESPs make their money within the first year of on boarding you. If you do not double your revenue within a 2 year period with the ESP, you do not have the right account support. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

The fact that not all ESPs need to be enterprise, a logic RedEye understands. We are not a massive business yet need more than Mailchimp. Simple and agile ways of scaling marketing automation is what RedEye does with ease. Review collected by and hosted on G2.com.