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UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

6/13/2022

"Knowledgeable and great account management"

4/5

What do you like best about RedEye?

A really knowledgeable team, great support, excellent platform. My account management team are fantastic. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Fed back already - but we didn't get any notice or handover when our old account manager left. Things were a bit bumpy for a time. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

10/25/2021

"Red Eye offer a brilliant service for small or large businesses alike."

5/5

What do you like best about RedEye?

Being able to create dynamic content with in our emails is a brilliant feature that helps us reach all of our customers and create a better engagment specific to their needs. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Working at a large company like JD we have several fascias and our own brands to work on, and we can't move between their marketing profiles without logging in and out. Hopefully this will be a feature that Red Eye can offer us :) Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

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Thanks for your review, especially where you highlight the dynamic content editor to build personalised email content for your customers.

In our latest release we're included a new feature based on your request to enable users to move between different marketing databases without the need to log out and back in again. We hope you enjoy using it!

UF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

12/23/2020

"Perfect combo of proactive and reactive!"

4/5

What do you like best about RedEye?

I really enjoy working with RedEye on creating engaging new creative campaigns and using interactive agile elements which we massively lacked before joining with them. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

There are no downsides to the business but the platform lacks detailed reporting functionality that you can get elsewhere and the A/B testing functionality is limited to just an A version and a B version. Review collected by and hosted on G2.com.

Recommendations to others considering RedEye:

If you want an agile, supportive partner to work with on multi-channel comms campaigns then RedEye are the ones for you. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

We're able to better segment our data using data from our Data Warehouse and make our emails far more engaging to our customers when RedEye design and build our emails. Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

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We're delighted to hear you enjoy working with RedEye and have had a positive experience with the newer functionality such as interactive email content which are great in increasing engagement!

You'll be pleased to hear that brand new features and functionality are coming to the reporting suite this Spring 2021 which enables you to create your own custom dashboards, share with colleagues and deep dive further into the data to identify new trends and opportunities.

UB

Verified User in Building Materials

Mid-Market (51-1000 emp.)

10/26/2021

"Simple, Effective, Great Team"

5/5

What do you like best about RedEye?

The ease of use is superb; it's so effective and easy. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Not a lot to dislike to be honest, it's really good. Review collected by and hosted on G2.com.

IF

Verified User in Financial Services

Enterprise (> 1000 emp.)

12/6/2021

"Reliable & Trusted Partner"

4/5

What do you like best about RedEye?

Collaborative relationship, always bringing new ideas and recommendations that are relative to our business. Understand implications to our decision making processes and procedures. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Can source similar services for cheaper elsewhere. However, the added value can outweigh this Review collected by and hosted on G2.com.

Recommendations to others considering RedEye:

Consider all models of service as they can be flexible to meet your needs as the client; they can also adapt to niche requirements, unlike some of the mainstream providers Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

Tagging on our websites to improve insights and reporting, more relevant and personalised content for our customers, which in turn can lead to increased sales and retention. Review collected by and hosted on G2.com.

JP

Jenny P.

Head of Press and Marketing

Small-Business (50 or fewer emp.)

3/3/2021

"Friendly, knowledgeable team and versatile product"

4/5

What do you like best about RedEye?

The team at Redeye clearly all very knowledgeable and really know their stuff and have been helpful in building out new campaigns and using data to drive changes. The design templates are all professionally put together and the team work collaboratively with us on content etc. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

The platform takes a bit of getting used to and is not massively intuitive and this is compounded by the training not being that great. In terms of building the actual emails it would be good to have drag and drop design as per other systems. Response times can be a bit slow and projects can be slow to implement but the quality of input and the skill of the team makes up for this. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

We are in the process of putting together a series of automated campaigns which we have wanted to do for a long time but haven't had the resource / capability to do it. Using Redeye has given us the opportunity to do this and to have input from their team of experts on the best ways to optimise our campaigns. Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

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Hi Jenny, thanks for taking the time to leave a review. We're delighted to hear how much you value our team's knowledge and expertise in the field of marketing automation and email marketing. We hope to continue providing you and your team with many new ideas and improvements. I'm sorry to hear that you have not found value in the training provided. This is something we put a lot of effort into delivering. Please get in touch with your dedicated account manager and we'll look into delivering a training plan that is more suitable.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/2/2021

"Easy to use, track and monitor results"

5/5

What do you like best about RedEye?

The platform is simple to navigate, segments and schedules can be easily set up and reported on to see performance of individual mailers, both in the campaigns and within intelligence suite. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Sometimes the platform can be slightly slow when loading creatives etc. but overall the platform is great. Review collected by and hosted on G2.com.

RR

Rebecca R.

CRM Executive

Small-Business (50 or fewer emp.)

6/2/2021

"Great Email Service Provider with Amazing Support"

5/5

What do you like best about RedEye?

I really appreciate the client services and support we get from our account management team. They are always super friendly and I feel like they get our brand and all that we work towards as if they were members of our own team Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Sometimes things take a long time to get processed however, it can be expected when most asks are more development heavy. Review collected by and hosted on G2.com.

II

Verified User in Insurance

Enterprise (> 1000 emp.)

12/13/2021

"Work With Redeye on email build and deployments"

4.5/5

What do you like best about RedEye?

I enjoy their professionalism, outstanding support and want to help the organisation achieve. The organisation works with the client services and account managers to support email deployments. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

There are some features that are not available or limitations with some campaigns - however, these are often discussed, and resolutions and alternatives are found. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

10/20/2021

"User Friendly"

5/5

What do you like best about RedEye?

Find the fact it is straightforward to use and intuitive, a great help, especially when first starting out. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Can sometimes be slow or won't load creatives when building a segment, meaning I have to log out and start again., Review collected by and hosted on G2.com.