Brilliant creative agile designs from the team Review collected by and hosted on G2.com.
Data side of things have let us down regarding opt outs Review collected by and hosted on G2.com.
The RedEye team is incredibly accommodating to our ever-changing business needs, supporting us across creative implementation, performance reporting, and campaign setup. Review collected by and hosted on G2.com.
The automated weekly performance reports are slightly limited - however, our team does compensate for this by providing monthly wash-ups of performance at a granular level. Review collected by and hosted on G2.com.
Dedicated Team Support, Monthly Reporting Review collected by and hosted on G2.com.
Contour platform not very user friendly vs other platforms Review collected by and hosted on G2.com.
The ease of setting up a campaign - extremely user-friendly, quick and reliable.
Reporting insights available - makes pulling campaign performance data so easy.
The ability to create custom segments. Review collected by and hosted on G2.com.
Overall the platform performs extremely well, however it would be useful to be given more insights into our campaigns, perhaps recommending optimal send times for our campaigns or suggesting A/B tests they think might work well based on insights gained from other clients. Review collected by and hosted on G2.com.
Friendly staff, great training, user-friendly system, ongoing support Review collected by and hosted on G2.com.
Mobile preview not accurate when building emails, automatic saving can be a pain when halfway through building content, won't work with my google chrome unless in guest tab for some reason. Minimal moans, all in all great software Review collected by and hosted on G2.com.
Approachable team, who are always available to help with any queries. Responsive and efficient service Review collected by and hosted on G2.com.
Can't think of anything to add for the implementations I have done with Redeye. Review collected by and hosted on G2.com.
The segmentation tool. It easily allows the user to build user groups. Review collected by and hosted on G2.com.
Creative manager felt very cumbersome to user at somepoints. Review collected by and hosted on G2.com.
Hi John, thank you for leaving a review. We're glad to know you enjoy using the segmentation tool to build various user groups. The options in segment builder are powerful, especially when the platform ingests customer data from various locations, allowing for a deeper layer of segmentation.
We are currently in the process of adapting creative manager under a UI/UX project which will improve the user journey and reduce the amount of clicks required for managing your creatives.
The API is well documented, and easy to build for in PHP, after creating a wrapper I found that the restful design allowed me to quickly access the endpoints and data I required. Review collected by and hosted on G2.com.
Some of the documentation was slightly vague for fields inside the contour dashboard. Review collected by and hosted on G2.com.
Thanks for leaving a review of RedEye. We're delighted to hear you're using the tool with API and PHP and getting quick access and results. We're always keen to improve our customer documentation so would like to address any fields that came across vague.
Please send these on to your account manager and we'll look into updating them so that other users can benefit from your experiences and knowledge.
Availability and flexibility of the account team is very good. Review collected by and hosted on G2.com.
The Contour platform feels a bit outdated, tech requests can take a while to complete sometimes. Review collected by and hosted on G2.com.
Hi Kyle, thank you for reviewing the RedEye platform. We've so happy to read you value our support teams and that they give you good guidance on marketing automation practices. This year we are addressing the UX and UI of the platform. There will be a few releases with incremental improvements to the whole look and feel.
It is simple to use, with its simple to work out. Also easy to get hold of the team when there is an issue Review collected by and hosted on G2.com.
Having to whitelist websites to use as we don't always know what ones I will need to use in advance and need a quick turnaround Review collected by and hosted on G2.com.