Julia W.
JW
Julia W.
Director ecommerce retail ops
Small-Business (50 or fewer emp.)
"Red Points has facilitated a VAST reduction in counterfeit activity"
5/5
What do you like best about Red Points?

The results! Their system works, their team is top notch, and the outcome is reflective of it all. Their interface is easy to use and understand, allows for quick action, and provides the right balance of visibility and digestibility. Red Points staff are friendly and efficient, often going the extra mile. In a few months, we experienced a steep drop in counterfeit activity and throughout the busy season, we had a fraction of the issues we'd had the year before. It's remarkable how many issues that you may not be certain are linked to counterfeit activity are resolved, once Red Point tightens up your game and those seemingly unrelated issues are magically solved. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

We have not experienced any downsides. However, if a company is small and starting out, perhaps the cost will seem hefty at first. That said, trust that as soon as the budget allows, it's worth the cost. The sooner it's implemented, the better. As soon as a product gains traction, it will be a target and then Red Points will seem like a drop in the bucket and a beyond-reasonable cost. Review collected by and hosted on G2.com.

Maria V.
MV
Maria V.
Ecommerce manager
Small-Business (50 or fewer emp.)
"Simple and effective solution to fight counterfeits"
5/5
What do you like best about Red Points?

We've been using Red Points for some time at paloma wool, and it has had a really positive impact on our business.

The platform is very intuitive, the setup was straightforward, and the support team is always responsive and helpful. Red Points has helped us detect and remove counterfeit listings quickly, giving us peace of mind and allowing us to focus on growing our brand instead of chasing fake products.

The best part is how automated the process feels, once everything is set up, the system works in the background, constantly monitoring and protecting our brand online.

We highly recommend it to any brand dealing with this type of issue. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

None so far — it does exactly what we need. Review collected by and hosted on G2.com.

Rod  N.
RN
Rod N.
Operations Director
Enterprise (> 1000 emp.)
"They Get the Details Right"
5/5
What do you like best about Red Points?

I'm impressed by their attention to detail, like catching fakes that use a slightly different font for our logo. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

This high level of detail means we get a lot of alerts, but we'd rather have that than miss something. Review collected by and hosted on G2.com.

Neil  S.
NS
Neil S.
Operation Director
Enterprise (> 1000 emp.)
"They protect our entire story"
5/5
What do you like best about Red Points?

It's not just about the product; it's about protecting the entire brand experience we promise our customers. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

The "con" is that counterfeiting exists at all, but since it does, I'm glad Red Points is on our side. Review collected by and hosted on G2.com.

Geoffrey  C.
GC
Geoffrey C.
Product Integrity Manager
Enterprise (> 1000 emp.)
"They Speak the Language of E-commerce"
5/5
What do you like best about Red Points?

They understand terms like MAP policy, buy box, and listing hijacking. It feels like they're in our world. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

I have no real complaints. It does exactly what it says on the tin. Review collected by and hosted on G2.com.

Ryan  U.
RU
Ryan U.
Ecommerce Manager
Small-Business (50 or fewer emp.)
"A Silent Partner in our Growth"
5/5
What do you like best about Red Points?

It works tirelessly in the background, securing the foundation so we can focus on building upwards. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

It's so seamless that we sometimes take it for granted. Review collected by and hosted on G2.com.

Sarah  G.
SG
Sarah G.
Global Brand Manager
Mid-Market (51-1000 emp.)
"The onboarding was a breeze"
5/5
What do you like best about Red Points?

Getting started was simple and straightforward. They guided us through every step without being pushy. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

You need to have your product information organized for the best results. Review collected by and hosted on G2.com.

Raphael  F.
RF
Raphael F.
Global Brand Manager
Enterprise (> 1000 emp.)
"It pays for itself"
5/5
What do you like best about Red Points?

The value is obvious. Every fake they take down is a sale that comes back to us. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

It's an ongoing subscription, but so is the threat, so it makes sense. Review collected by and hosted on G2.com.

CR
Carlos R.
Sr Compliance Analyst
Mid-Market (51-1000 emp.)
"Accurate information, answering questions, and assisting with writing, problem-solving"
5/5
What do you like best about Red Points?

What I like best about Red Points is to protect our brand by using smart technology to detect and remove online infringements efficiently. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

Some time takes very long to take down a seller Review collected by and hosted on G2.com.

Paolo R.
PR
Paolo R.
Marketing Manager
Mid-Market (51-1000 emp.)
"An Essential Partner in Online Brand Protection!"
5/5
What do you like best about Red Points?

Brand protection is often underestimated, but it's absolutely essential. With so many counterfeiters trying to replicate popular products, having a partner like Red Points is invaluable. They handle the heavy lifting of monitoring and enforcing our intellectual property rights. Their platform is incredibly easy to use—we typically spend just 10 minutes a day reviewing potential infringements. I would recommend Red Points without hesitation to any brand not yet investing in brand protection. Review collected by and hosted on G2.com.

What do you dislike about Red Points?

As omnichannel strategies evolve and phygital experiences become more prevalent, it is essential to extend support to effectively combat counterfeiting in offline environments as well. Review collected by and hosted on G2.com.