--- title: Red Canary Reviews meta\_title: 'Red Canary Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 131 reviews by the users' company size, role or industry to find out how Red Canary works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 131 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### Red Canary Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **unparalleled customer support** from Red Canary, ensuring a successful security experience with ease. [(40 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321161&qs=pros-and-cons#reviews) Users value the **expert threat detection** by Red Canary, appreciating their in-depth analysis and responsive support. [(26 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321455&qs=pros-and-cons#reviews) Users value the **reliable support** from Red Canary's expert team, ensuring continuous protection against cyber threats. [(20 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1973746&qs=pros-and-cons#reviews) Users value the **relevant alerts** from Red Canary, which streamline their focus on important incidents effectively. [(16 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321280&qs=pros-and-cons#reviews) Users highlight the **time-saving integrations** and excellent support from Red Canary, enhancing team's focus on critical tasks. [(15 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321331&qs=pros-and-cons#reviews) Users experience an **inefficient alert system** with lag and missed notifications, impacting critical threat responses. [(13 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1995909&qs=pros-and-cons#reviews) Users face **communication issues** with Red Canary, citing access problems and inconsistent support from various account representatives. [(7 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321220&qs=pros-and-cons#reviews) Users find Red Canary to be **expensive** , citing high costs and concerns over the pricing model and value. [(6 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321544&qs=pros-and-cons#reviews) Users find **difficult navigation** in Red Canary, especially in the mobile app, which requires adjustment over time. [(4 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321241&qs=pros-and-cons#reviews) Users express concerns about **integration issues** , noting a lack of robust options beyond Crowdstrike and delayed promises. [(4 mentions)](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1995918&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Red Canary ##### 1. Customer Support Users praise the **unparalleled customer support** from Red Canary, ensuring a successful security experience with ease. [ See 40 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321161&qs=pros-and-cons#reviews) See Related User Reviews ![Scott J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott J.") SJ Scott J. Mid-Market (51-1000 emp.) 5.0/5 "Red Canary lets me sleep at night" What do you like about Red Canary? Red Canary Intelligence is sorting through the telemetry they have and looking for insights about security threats and providing solutions to be proac ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Red Canary is not the same since ZScaler bought them" What do you like about Red Canary? They are still there to help you when you have a cybersecurity need. ##### 2. Threat Detection Users value the **expert threat detection** by Red Canary, appreciating their in-depth analysis and responsive support. [ See 26 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321455&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Red Canary Gives Peace of Mind and Streamlines Incident Response" What do you like about Red Canary? I sleep better at night knowing the Red Canary team has our back. Before Red Canary, I would need to interrupt my day to perform investigations on ale ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Excellent MDR, Transparent Sales Process, Minor Support and Alert Delays" What do you like about Red Canary? Overall, this is a very good MDR solution. Communication about their roadmap, internal processes, and threat intelligence is clear and informative. Th ##### 3. Reliability Users value the **reliable support** from Red Canary's expert team, ensuring continuous protection against cyber threats. [ See 20 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1973746&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Red Canary Gives Peace of Mind and Streamlines Incident Response" What do you like about Red Canary? I sleep better at night knowing the Red Canary team has our back. Before Red Canary, I would need to interrupt my day to perform investigations on ale ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Two years with Red Canary" What do you like about Red Canary? Very satisfied with Red Canary's service and dedication to cybersecurity. Their proactive approach and advanced threat detection capabilities have sig ##### 4. Alert Management Users value the **relevant alerts** from Red Canary, which streamline their focus on important incidents effectively. [ See 16 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321280&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Red Canary Gives Peace of Mind and Streamlines Incident Response" What do you like about Red Canary? I sleep better at night knowing the Red Canary team has our back. Before Red Canary, I would need to interrupt my day to perform investigations on ale ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quick, Easy, and Supported by an Excellent Team" What do you like about Red Canary? Red Canary is quick and easy to work with. They have excellent people working for them that greatly assist with triage of alerts. ##### 5. Features Users highlight the **time-saving integrations** and excellent support from Red Canary, enhancing team's focus on critical tasks. [ See 15 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321331&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Red Canary Gives Peace of Mind and Streamlines Incident Response" What do you like about Red Canary? I sleep better at night knowing the Red Canary team has our back. Before Red Canary, I would need to interrupt my day to perform investigations on ale ![Nyír V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nyír V.") NV Nyír V. Enterprise (\> 1000 emp.) 4.5/5 "Innovative Platform with a Fantastic Team" What do you like about Red Canary? Great team, platform, and innovations; I love how they are developing new features, integrations, and listen to client feedback. ### 5 Cons or Disadvantages of Red Canary ##### 1. Inefficient Alert System Users experience an **inefficient alert system** with lag and missed notifications, impacting critical threat responses. [ See 13 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1995909&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Exceptional Partner, But Detection Gaps During Pen Tests" What do you dislike about Red Canary? Over the past few years, we've undergone several external penetration tests, and during these assessments, Red Canary was not able to identify the mal ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quick, Easy, and Supported by an Excellent Team" What do you dislike about Red Canary? Identity threats can throw a lot of alerts that Red Canary folks can't act on. ##### 2. Communication Issues Users face **communication issues** with Red Canary, citing access problems and inconsistent support from various account representatives. [ See 7 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321220&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Red Canary has every one of your sides" What do you dislike about Red Canary? You may get a specific recommendation that you may not be able to perform, or their feedback is they are not able to assist because you are not subscr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "red canary experirence" What do you dislike about Red Canary? I used to like the way they helped with investigations. Now, I am being told our MSP doesn't have access. If there is an access issue, this should hav ##### 3. Expensive Users find Red Canary to be **expensive** , citing high costs and concerns over the pricing model and value. [ See 6 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321544&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Red Canary is a great choice for an external SOC" What do you dislike about Red Canary? High license requirements (Microsoft), to get the most out of the product and service. Sometimes it's difficult to schedule meetings because we are l ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effective and reliable MDR service provider, a partner you can trust" What do you dislike about Red Canary? Their services are gradually becoming more expensive and its harder toignore their competition which are providing a full service offering a fully man ##### 4. Difficult Navigation Users find **difficult navigation** in Red Canary, especially in the mobile app, which requires adjustment over time. [ See 4 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1321241&qs=pros-and-cons#reviews) See Related User Reviews KF Kris F. Enterprise (\> 1000 emp.) 4.0/5 "Easy Onboarding and Excellent Support with Red Canary" What do you dislike about Red Canary? Navigation does take some getting used to. We would like to see FreshDesk support, in the future. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Red Canary is a great choice for an external SOC" What do you dislike about Red Canary? High license requirements (Microsoft), to get the most out of the product and service. Sometimes it's difficult to schedule meetings because we are l ##### 5. Integration Issues Users express concerns about **integration issues** , noting a lack of robust options beyond Crowdstrike and delayed promises. [ See 4 mentions ](https://www.g2.com/products/red-canary/reviews?filters%5Bsentiment_snippet%5D=1995918&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Extremely Knowledgable Company" What do you dislike about Red Canary? We were not easily able to integrate AWS but we will get there. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Promising first several months using Red Canary" What do you dislike about Red Canary? I wish the integrations beyond Crowdstrike were a bit more robust and greater in number. Red Canary is perhaps too reliant on Crowstrike and less on o ## Top-Rated Alternatives [ ![Arctic Wolf](https://images.g2crowd.com/uploads/product/hd_favicon/14b437c564dcd7c27f3088deb550a729/arctic-wolf.svg "Arctic Wolf") Arctic Wolf 4.7/5(280) ](https://www.g2.com/products/arctic-wolf/reviews) [ ![Huntress Managed EDR](https://images.g2crowd.com/uploads/product/hd_favicon/4f942558c45d6b4567deda689d08fd0f/huntress-managed-edr%282%29.svg "Huntress Managed EDR") Huntress Managed EDR 4.8/5(890) ](https://www.g2.com/products/huntress-managed-edr/reviews) [ ![CrowdStrike Falcon Endpoint Protection Platform](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_56db399f44b6fabb7c667f09bc770579/crowdstrike-falcon-endpoint-protection-platform.png "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(441) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/red-canary/competitors/alternatives) LS Luciana S. IT Manager Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/15/2026 "Brilliant Threat Detection and SOC Monitoring with Strong Remediation Guidance" 4.5/5 What do you like best about Red Canary? Red Canary is a helpful solution that offers brilliant threat detection and this makes it easy to identify security challenges The software handles and manages SOC processes, and this includes active monitoring and proper security alerts Red Canary reduces chances for false positives and this makes the entire security process successful The app provides robust remediation procedures and guidance, which makes the users more solid and efficient The app connects with Microsoft Defender and this helps in improving security visibility Red Canary has remarkable threat intelligence capabilities and this helps in identifying and learning threat patterns Review collected by and hosted on G2.com. What do you dislike about Red Canary? Red Canary has premium pricing, something that makes small businesses ignore it and prefer to others The customization of a dashboard is inflexible and this affects companies performance Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? The software is outstanding in detecting all threats and vulnerabilities, creating a reliable work environment The program issues 24/7 systems and incidents monitoring, and this amplifies the response speed When attacks appear, Red Canary is fast to offer reliable remediation and recovery The visibility of ant endpoint status and cloud protection is also well addressed by this software The program saves on time that can be used for triaging security alerts and this makes companies mature their SOC operations Red Canary offers expert analysis and this largely supports companies with less security teams Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RE Rinalon E. Threat Intelligence Manager Information Technology and Services Mid-Market (51-1000 emp.) 5/12/2026 "Robust MDR with Accurate Alerts, Detailed Reports, and Versatile Integrations" 4.5/5 What do you like best about Red Canary? Red Canary is a robust managed detection and response approach that facilitates the security team to identify threats faster Red Canary has robust reputation on sharing actionable alerts and there is no false positives, hence, the alerts shared are accurate The program issues a detailed investigation information or report, and the appropriate remediation guide The integration of Red Canary with items such as CrowdStrike, Microsoft Defender, among others is a versatile thing from the app The app provides reliable customer service or feedback and it conducts knowledgeable analysis Review collected by and hosted on G2.com. What do you dislike about Red Canary? Red Canary has an expensive pricing, no small packages for small companies Occasionally, Red Canary experiences some delays, and this gaps affects the continuity of the company Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? Red Canary is resourceful in reducing or filtering noisy detection, where it prioritizes on actionable and real incidents The app creates a 24/7 cybersecurity monitoring, and there is timely response to avoid damages The app detects credential theft, ransomware, endpoint threats and cloud activities before they cause damages The incidence report time or rate is largely supported by the app, and the remediation shared are timely and consistent The process of threat monitoring is also a paramount factor, where it conducts proper surveillance both on cloud and across endpoints Red Canary strengthens the security preparedness and posture of a business without extreme financial facilitation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Enterprise (\> 1000 emp.) 1/10/2025 "Red Canary is not the same since ZScaler bought them" 2.5/5 What do you like best about Red Canary? They are still there to help you when you have a cybersecurity need. Review collected by and hosted on G2.com. What do you dislike about Red Canary? Ever since they were bought by ZScaler it appears that there was a lot of turn over and a lot of our account managers that we had either got laid off or quit which created this roulette wheel of account managers to deal with. Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? They are helping us bridge the gap of having a small SOC team. Not only are their experts top-notch but their automations make our team appear like we have a large SOC team when we really dont. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Scott J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott J.") SJ Scott J. Systems Engineer Mid-Market (51-1000 emp.) 1/30/2025 "Red Canary lets me sleep at night" 5/5 What do you like best about Red Canary? Red Canary Intelligence is sorting through the telemetry they have and looking for insights about security threats and providing solutions to be proactive, not reactive. Review collected by and hosted on G2.com. What do you dislike about Red Canary? No. These dudes and dudettes are Gods! Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? We are being monitored for threats and getting help resolving them. Review collected by and hosted on G2.com. Show More 8/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Osman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osman M.") OM Osman M. Design & Estimation Engineer Mid-Market (51-1000 emp.) 4/26/2026 "The precision and efficiency of Red Canary in cybersecurity" 5/5 What do you like best about Red Canary? What I like most about Red Canary is its accuracy in threat detection and its exceptional speed in protecting systems with high efficiency. The performance combines speed and efficiency simultaneously. Also, I like the ease of reading and preparing reports that help us understand threats quickly, which reduces wasted time on reviewing false alarms and focuses our efforts only on real threats. Review collected by and hosted on G2.com. What do you dislike about Red Canary? Some see the price as slightly high, and it needs to integrate with many other systems. Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? Red Canary helps me quickly and accurately detect threats, reducing false alarms and allowing me to focus on real threats, in addition to the ease of reading reports to quickly understand the threats. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Ahmad O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad O.") AO Ahmad O. Security Design and Estimation Engineer Mid-Market (51-1000 emp.) 4/23/2026 "Red Canary Delivers Actionable Alerts and Faster Response" 5/5 What do you like best about Red Canary? It reduces the burden on internal security teams by handling alert monitoring, investigation, and validation, while providing clear and actionable findings instead of noise. This helps improve response speed and overall security confidence. Review collected by and hosted on G2.com. What do you dislike about Red Canary? One downside of Red Canary is that it can feel less flexible for advanced customization compared to building an in-house SOC. Some users may also find it limited in deep visibility or control over certain investigations since it’s a managed service. Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? Red Canary solves problems like alert overload, lack of skilled SOC resources, and slow threat detection and investigation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KF Kris F. Datacenter Administrato Enterprise (\> 1000 emp.) 10/14/2025 "Easy Onboarding and Excellent Support with Red Canary" 4/5 What do you like best about Red Canary? Getting started with Red Canary was relatively simple and straightforward. Working with the Red Canary team has been an overall positive experience and the customer service has been outstanding. Though we are still learning product, and refining our internal response processes, we are still gaining valuable insight on the alerts that are published. The information is compiled from the alerting sources is easy to access and helps us from having to traverse multiple consoles and dashboards. The new 'investigations' link, provided in the Threat portal takes us directly to the 'inner workings' of the Red Canary 'magic'. So far, we are pleased with the Red Canary team and their product. It's an improvement from the solution from which we migrated. Review collected by and hosted on G2.com. What do you dislike about Red Canary? Navigation does take some getting used to. We would like to see FreshDesk support, in the future. Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? No ongoing issues at the moment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 10/31/2025 "Red Canary Gives Peace of Mind and Streamlines Incident Response" 5/5 What do you like best about Red Canary? I sleep better at night knowing the Red Canary team has our back. Before Red Canary, I would need to interrupt my day to perform investigations on alerts that came into my mailbox, that included after hours alerts that would take me away from my family and friends for hours at a time. With Red Canary, they now take that off my plate and I trust fully in their investigations, analytics, and alert categorization. The configuration of playbooks and integrations into our platforms, allows automation of activity that I would have had to do manually through several different platforms and innumerous clicks. Red Canary has simplified and made more efficient response times in addressing incidents, even in some cases, retroactively analyzing telemetry that was initially not viewed as a threat, but found later to be something to worry about. The platform is easy to navigate, the implementation team was knowledgeable, I'm in the dashboard every day to see what's new on their feed and to see how they've protected our environment. On the rare occasion I need to reach out to support, they are responsive, professional, and knowledgeable to find me a solution. I am whole heartedly thankful that we invested in Red Canary! Review collected by and hosted on G2.com. What do you dislike about Red Canary? It's hard for me to find a dislike about Red Canary, I've used the service for about 12 months and any negatives I've encountered in their service is addressed by my account team or customer support. Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? We are required to have 24/7 monitoring, which is difficult for a small staff that likes to sleep at night and spend time with their family after hours. Red Canary has helped us address threats after hours, have alerted us on potential threats that we should be concerned about, and keeps us up to date on the latest threats that could impact our environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 10/15/2025 "Excellent MDR, Transparent Sales Process, Minor Support and Alert Delays" 5/5 What do you like best about Red Canary? Overall, this is a very good MDR solution. Communication about their roadmap, internal processes, and threat intelligence is clear and informative. Their blog is also excellent, providing valuable information. A few points stand out to me: The initial sales and POC process was handled very professionally, they were transparent about any issues or unknowns and never tried to hide anything. The setup and rollout were seamless and straightforward. Integrations are simple to manage. I appreciate being able to view some of the detection logic, which is extremely helpful when troubleshooting or checking if a specific detection exists. Automation is both easy to configure and highly customizable. Although we no longer use it, the Red Canary Linux agent performed very well, with minimal overhead and solid telemetry, though I do wish there had been more visibility into that telemetry. Review collected by and hosted on G2.com. What do you dislike about Red Canary? 1. Sometimes the level 1 support has been underwhelming, but it has been rare. 2. Sometimes the time to raise an alert takes longer than expected. Not common, but has occurred more than once. 3. Not able to create custom detections (at least I am not aware of that functionality). Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? An excellent MDR augmenting our SOC at all levels, as well as providing their own detections and threat intelligence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Mid-Market (51-1000 emp.) 1/14/2025 "Fantastic company to work with, especially for organizations with smaller Security Teams" 5/5 What do you like best about Red Canary? The ease of mind I get from knowing an expert will be available 24/7 to respond to critical alerts, and provide low-level expertise during an incident. Review collected by and hosted on G2.com. What do you dislike about Red Canary? Unable to fully integrate with our suite of tools in CrowdStrike, particularly the CrowdStrike Identity Protection. Review collected by and hosted on G2.com. What problems is Red Canary solving and how is that benefiting you? Red Canary(RC) is allowing us to ingest EDR telemetry into their platform, and create runbooks for certain scenarios, automatically kicking off segregation and remediation steps for the afflicted devices, and does so 24/7. As we do not have a large security team, being able to reliably have someone available during off hours, is a major component and have had multiple experiences where having just that, has allowed us to stay ahead of attack attempts. Not only do the runbooks kick off automatically, RC also assigns an analyst to the case, so they can perform an in depth review of the event, and personally assists us in ensuring that all points of concern are properly addressed and also gives us confirmation after our own reviews to ensure everything has been taken care of. Review collected by and hosted on G2.com. 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